Schedule

NACCU 2022
St. Louis, MO • April 24-27, 2022

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Educational Session Schedule

Block 1
Monday April 25, 2022 11:00am - 11:45am

Seneca’s Virtual OneCard Experience: Or How I Learned to Stop Worrying and Love dot com.
Adam Chisholm Seneca College and Dan Bodolai ITC Systems

Effective Leadership Through Biology
D. Brett Collins Towson University

Best Practices for Enabling Mobile Credential Campus Transactions and Privileges
Jennifer Bawden and Laura Mangnall Transact

Cloud Solutions for the Modernized Campus
Todd Brooks ColorID

Creating Cohesive Communications
Courtney Petrizzi The University of Alabama

MyPhoto5- The Next Generation of Photo Upload
Alan Jacubenta MyPhoto

Group Discussion:  Your Data Treasure Trove
Kim Pfeffer Emory University and Greg Jonason University of Houston

Block 2
Monday April 25, 2022 1:15pm - 2:00pm

The Rise of the Mobile Conversation on Campus
Tim Nyblom HID GLOBAL,  Mark Brown Vanderbilt University, John Ealy University of Illinois, Danny Anthes George Mason University

Avoid Being Trapped:  The Importance of Interoperability with your Campus ID Card Technology
Jeff Koziol Allegion

How Do You Off-Campus? A Panel Discussion on Various Approaches to Off-Campus Merchant Programs
Josh Bodnar The Ohio State University, Deborah Nightingale Liberty University, Scott Brannan Temple University

Creating a Buzz with Georgia Tech Mobile Ordering
Karla Gibson Georgia Institute of Technology and Matthew Drummond Transact

Late from the Gate, but Quickly Gaining Ground
Wayne Fields and Markus Quon, UC Irvine, Atrium

Towards a Single European Student eID
René de Koster European Campus Card Association (ECCA)

Group Discussion:  Show Me the $$$!  Let's Discuss Revenue Generating Ideas
Janet Rauhe Elon University and Ramonia Prosise Virginia State University

Block 3
Monday April 25, 2022 2:15pm - 2:45pm

The NACCU Data Summit is Coming June 2022 - come learn more!
Mike Perkins DI Squared / John Ogle and Dawn Thomas NACCU

Migrating Access Control: ROI is the New CapEx
Jason Friedberg Genetec

The Connected Campus: Unifying Your Auxiliary Services Under One Application
Rob Wakelee CBORD and Sheri Pape CBORD

Managing Student Staff
Wendy McCrory North Dakota State University

No More Lines: How Virtual Queues Transform Campuses
Kelly Kliner QLess

The Power of Unattended Distributed Card Offices
Jeremy Jones Evolis

Group Discussion:  Little IDeas, Big Results
Sara Featherlin University of Illinois Springfield and Joann Wright Texas Tech University

Block 4
Monday April 25, 2022 3:00pm - 3:45pm

Plastic and Printers – Cards are Still Important
David Stallsmith ColorID and Todd Brooks ColorID

The Case for Biometrics: The One Credential You Can't Share
Wes Urban CBORD

Lessons Learned from Real-World Mobile Credential Deployments
Tyler Webb ASSA ABLOY

Designing an RFP for Success
Wayne Fields & Markus Quon University of California, Irvine

Our Journey Continues: Service Enhancements in the 'Next Normal'
Kim Pfeffer Emory University

Transitioning from IDWorks to TruCredential / Instant ID: Tips & Tricks
Josh Bodnar The Ohio State University & Sheryl Puckett Arkansas State University

Group Discussion:  Strategies for Treading Water While Submerged
Melissa Neidigh, University of Montana

Special Session
Monday April 25, 2022 4:00pm - 4:30pm

Block 5
Tuesday April 26, 2022 10:15am - 11:00am

Introducing Transact IDX—The Future of Cloud Transaction Systems
Ian Ashworth, Scott Dennison Transact

Ecosystem of a Connected Campus: Authentication Use Cases Beyond Physical Access
Mohit Khoda & Tim Nyblom HID GLOBAL

The Future of Student IDs on a College Campus
Martin Hoff Entrust, Jagdish Rebello Entrust, Mark McKenna University of Vermont, Melinda Bakken University of North Carolina at Chapel Hill

Mobilize Your Campus
David Falldien TouchNet

Been Audited Lately? We Have.
Jeanine Brooks The University of Alabama

Moving to the Cloud will Change Your ID Card Issuance Model
Joe French eXpress badging services, inc

Group Discussion:  How COVID-19 Changed Campus Card Operations. What Will Stay and What Will Go
Rosie Ashley University of Houston  

Block 6
Tuesday April 26, 2022 11:15am - 12:00pm

Leveling Up the Card Issuance Process with HID® FARGO® Connect™
David O'Driscoll & Nils Wahlander HID Global / Danielle Lustick Texas A & M

Dealing with Bad ID Card Photos
Luke Rettstatt & Tony Erskine CloudCard

You've Got This:  How to Use SAGs and CAS standards to Prove Your Program is Solid
(or, how to get it there!)
Laurie Harris Duke University, Jeanine Brooks The University of Alabama, Susan Hornung, Carroll University

Humber's ONECard Journey
Ryan Burton Humber College Institute  of Technology & Advanced Learning / ITC Systems

Creating an Online Building Access Request System
Scott Brannan Temple University

Behind the Scenes: Sustaining A Robust Off-Campus Merchant Program
Josh Bodnar The Ohio State University

Group Discussion: Being a Woman in Leadership
Jessica Bender Palm Beach State College

Block 7
Tuesday April 26, 2022 1:30pm - 2:00pm

Mobile ID App Accessibility Compliance
Andrew Reed ID123

Reimagining Acess Control in Higher Education
Brian Matthews ACRE (fka rs2)

Kiosk vs. Cashier: How to Cut Costs and Offset Labor Shortages in Campus Dining
Brett Africk CBORD

Upgrading to a Unified Multi Campus e-Commerce Program
Susan Robinson & James Connors  U of Maine System

Managing Credentials in a Remote World
Elliot Davis CardExchange, Inc.

Dual Status (Faculty vs Staff vs Student) ID Issuance
Bankim Patel The New School

Group Discussion:  Budgeting
Ramonia Prosise Virginia State University, Wendy McCrory North Dakota State University

Block 8
Wednesday April 27, 2022 1:30pm - 2:15pm

Ask The Experts:  ColorID
ColorID

System/Solution Exploration -- A NACCU Member Resource for Your Next RFI/RFP
Anthony Condo, Swarthmore University and Greg Jonason, University Houston  / Tech Research Committee

Fortifying Your Campus with Next-generation Reader and Credential Technologies
Brandy Edgecombe LenelS2, Melanie Chambless and Rob Stanford Auburn University

Ask The Experts:  Transact
Transact

Best Practices and Innovative Office Operations
Bankim Patel The New School

Group Discussion:  In with Instant ID
Mark McKenna University of Vermont

Block 9
Wednesday April 27, 2022 2:30pm - 3:15pm

Ask The Experts:  Atrium
Atrium

Ask The Experts:  HID Global
HID GLOBAL

Creative Things To Do with Your Credential
Sheryl Puckett Arkansas State University

From Here It's Possible: the Long and Winding Road to an Updated Card Design
Joann Wright & Holly King Texas Tech University

Ask The Experts:  ITC Systems
ITC Systems

Campus Mobile Ordering: Maintaining Student Engagement Post-Pandemic
Matthew Drummond Transact

Group Discussion:  Online Photo Submission Tools
Stephen Courchane University of Minnesota

Educational Session Details

Block 1
Monday April 25, 2022 11:00am - 11:45am

Seneca’s Virtual OneCard Experience: Or How I Learned to Stop Worrying and Love dot com.

Adam Chisholm Seneca College
Dan Bodolai ITC Systems

Core Competencies: Administration and Operations |Communication |Technology
Level: Beginner Intermediate

Come hear about Seneca's experience and lessons learned implementing a virtual onecard. We will cover Seneca’s pre-virtual OneCard program, and the infrastructure, equity, privacy, reluctant adoption, Operating System inequality, and expectation-setting implications of the move to virtual.

Discussion questions:

• What concerns do you have about the equity implications of the move to a virtual credential?
• What use cases at your institution do you think would not be served by a virtual credential?
• How would you promote adoption of a virtual credential?

Effective Leadership Through Biology

Brett Collins Towson University

Core Competencies: Leadership
Level: Beginner Intermediate Advanced

Studies show that when certain chemicals are released through the bodies natural biological processes, employees positive attitudes toward work, productivity, and efficiency increase. We will explore what leadership behaviors trigger these chemicals and what behaviors release chemicals that actually work against the ultimate survival of the organization.

Discussion questions:

• Is focusing on the bottom line the most effective way to manage a workforce?
• Is there a way to lead individuals that increases trust and builds quality relationships?
• What does an organization need to effectively survive difficult periods?

Best Practices for Enabling Mobile Credential Campus Transactions and Privileges

Jennifer Bawden and  Laura Mangnall, Transact

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

Join Transact's panel discussion on how to bring student mobile ID to reality. Learn real-world implementation strategies and hear first-hand accounts from a panel of key clients who have pioneered the way. 

Cloud Solutions for the Modernized Campus

Todd Brooks ColorID

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

A new generation of cloud-based solutions that are purpose-built for card issuance, photo upload and identity management offer a range of specific features beyond what many campuses have available to them at present. Learn about new solutions that can be integrated with many campus systems using a variety of interfaces, including Rest APIs. Having an identity management solution at the center of campus IT architecture will give the institution “vendor independence,” resulting in more control over which systems they can connect to, when they want to, without having to ask for approvals for those integrations from legacy system providers.

Discussion questions:

• Do you have a plan to upgrade your credential issuing process in the next 1-3 years?
• What gaps in your issuing process – technical or personnel - need to be filled in the coming years?
• Would you like more options for connecting the pieces of your card system to campus systems?

Creating Cohesive Communications

Courtney Petrizzi The University of Alabama

Core Competencies: Communication |Marketing
Level: Beginner Intermediate

This session will focus on the marketing and communications by ACT Card at The University of Alabama using the strategic partnerships and guidelines put into place within the university’s broad communication plan. Learn about the decisions and key components that make up the basis of its strategies.

Discussion questions:

• Who are your strategic partners?
• Where are your biggest pain points when creating effective communications?
• What is your main goal?

MyPhoto5- The Next Generation of Photo Upload

Alan Jacubenta MyPhoto

Core Competencies: Administration and Operations |Marketing |Technology
Level: Beginner Intermediate Advanced

MyPhoto5 is the next generation of photo upload technology by MyPhoto, a pioneer in the industry.  In this session we will cover all of the latest innovations, best practices and how you can effectively achieve a high participation and approval rates.

Discussion questions:

• Does your organization use AI and facial recognition to verify student identity?
• How important are background removals for consistent backgrounds to your operations?
• What impact can a 95% first-time approval rate with 100% participation rate have on your operations?
• How can your institution benefit from a higher resolution copy of an approved photo?

Group Discussion:  Your Data Treasure Trove

Kim Pfeffer Emory University
Greg Jonason University of Houston

Core Competencies: Administration and Operations |Leadership |Planning |Technology
Level: Beginner Intermediate Advanced

Does your campus recognize the treasure trove of data residing in the card system?  Is that data being used for student interventions or campus enhancements?  No matter your answers, let's talk about what we have, your methods for sharing it, and just how useful it can be to our campus communities.

Discussion questions:

• Are you aware of the data governance policies on your campus?
• What data is your office collecting?  Reporting?  Sharing?
• Does your office have a 'seat at the table' when bringing together data at your campus?
• How is the data from your system being used?  Student Interventions?  Campus Improvements?

Block 2
Monday April 25, 2022 1:15pm - 2:00pm

The Rise of the Mobile Conversation on Campus

Tim Nyblom HID GLOBAL
Vanderbilt University
University of Illinois
George Mason University

Core Competencies: Leadership |Planning |Technology
Level: Beginner Intermediate Advanced

Description: Join Vanderbilt University, University of Illinois, George Mason University and HID Global as we discuss the mobile conversation on their campus. Mobile continues to be a very hot and debated topic within higher education. Institutions seem to want mobile, students are demanding mobile, mobile deployments are growing across all markets, so what does this all mean? The panelists will answer questions from the audience while sharing information about their views on mobile, conversations with key stakeholders, why they have or haven’t deployed a mobile solution, what does mobile mean for their departments moving forward and much more.

 Discussion questions: 

• How does your university view mobile?
• Where is your support for mobile coming from (Community, Departments, Leadership)?
• How will cards and mobile co-exist on your campus?
• How do you plan to address individuals potentially carrying multiple credentials?
• What steps are you taking to prep your infrastructure or systems for mobile?

Avoid Being Trapped:  The Importance of Interoperability with your Campus ID Card Technology

Jeff Koziol Allegion

Core Competencies: Administration and Operations |Leadership |Technology
Level: Beginner Intermediate

Is your campus using mag stripe or legacy prox card technologies and evaluating the available smartcard technologies, but confused with the various options and criteria that best fit your campus?  If so, this session is for you. Join Allegion’s Jeff Koziol as he focuses on the topic of interoperability, as it pertains to ID card technology.  Most people are unaware when they select a campus ID technology of the limited hardware options they have going forward.  This session will help identify pathways to leave your options open as it pertains to reader hardware and sources of supply.

Discussion questions:

• What is student/campus ID card interoperability?
• Why is interoperability important?
• What are the different ways I can make our student/campus ID’s more operable? 
• Is there a cost to interoperability?

How Do You Off-Campus? A Panel Discussion on Various Approaches to Off-Campus Merchant Programs

Josh Bodnar The Ohio State University
Deborah Nightingale Liberty University
Scott Brannan Temple University

Core Competencies: Administration and Operations |Marketing |Technology
Level: Intermediate

Hear how several different campuses approach their off-campus merchant programs and why. Panelists will share information about the structure of their program, what roles their partners play, how the program fits into their overall operation, and answer questions from the audience.

Discussion questions:

• Have you considered starting an off-campus program at your institution?
• What barriers are keeping you from starting or expanding your off-campus program?
• What roles can partners play in starting and operating a program, and at what cost?

Creating a Buzz with Georgia Tech Mobile Ordering

Karla Gibson Georgia Institute of Technology 
Matthew Drummond Transact

Core Competencies: Administration and Operations |Communication |Marketing |Technology
Level: Beginner Intermediate Advanced

This session will discuss the Georgia Tech Mobile Ordering implementation allowing students to order food in campus dining halls using BuzzFunds, meal plans, or credit cards.  Learn how students have used the app to customize their selections, rate orders to provide feedback, and receive promotional information through inbox messages and push notifications.  The session will also review how other institutions are using mobile ordering beyond food ordering for reservations, student group fundraisers, card office payments, and as a communication tool for the entire campus.  Discover why having a mobile ordering app has become an essential part of everyday campus life.

Discussion questions:

• What are some of the key considerations before implementing and adopting a mobile ordering operation?
• Describe best practices and key strategies for implementing mobile ordering on your campus.
• What are some of the unique uses of mobile ordering beyond campus dining operations?

Late from the Gate, but Quickly Gaining Ground

Wayne Fields and Markus Quon, UC Irvine
Atrium

Come hear how UCI finally decided on a OneCard platform. After realizing how far behind the campus had fallen in this area, learn how years of research led to an RFP, which successfully ended with an Atrium implementation within 60 days. The COVID pandemic helped to elevate the visibility of this project with campus leadership. Wrangling the silos of information is only one step. Hear how careful planning, forethought and collaboration helped to map the direction.

Core Competencies: Administration and Operations |Planning
Level: Beginner

Towards a Single European Student eID

René de Koster European Campus Card Association

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

ECCA recently completed a research project on the development of a ‘Proposal for a Trusted Student Identification Framework’. This proposal involved collaboration with over 200 stakeholders and the majority represented HEIs and Students, with significant input from NACCU members.  The purpose of the project was to engage in a process of dialogue with the relevant stakeholders to seek out their views and opinions on the needs and requirements of a trusted Student eID Credential that supports cross-border services. The outcomes of this research project are very relevant to HEIs future roadmap for student mobility and to the EU’s policy on their target to implement the European Student eCard by 2025.

In this presentation you will learn about the European Union’s policy to implement a single European Student eID by 2025, and the views of the stakeholders to this as researched by ECCA over two years.

The European Campus Card Association (ECCA), a not for profit association was established in 2002. The main policies and strategies of ECCA are dedicated to promoting research for the development and implementation of student electronic identification (eID) credentials in Higher Education Institutions (HEI) that supports student mobility and the provision of trusted identification and secure access to services across Europe.

Discussion questions:

• Is it possible for the European Union to deliver on their policy to implement a European Student eID by 2025.
• What were the key findings from your research over the two years?
• What stakeholders did you engage with and how did you do this?
• Why is this single card important to the EU?

Group Discussion:  Show Me the $$$!  Let's Discuss Revenue Generating Ideas

Janet Rauhe Elon University
Ramonia Prosise Virginia State University

Core Competencies: Administration and Operations |Fiscal Management
Level: Intermediate

Budget cuts have become real for most of us over the last two years and we must think outside of the box on ways to bring in revenue.  We will discuss services the card office can offer to bring in revenue for your department.

Discussion questions:

• What are you currently doing in your departments to bring in revenue outside of the normal replacement cards?
• Were additional resources needed?
• What have you done that didn't work?

Block 3
Monday April 25, 2022 2:15pm - 2:45pm

The NACCU Data Summit is Coming June 2022 - come learn more!

Mike Perkins DI Squared
John Ogle and Dawn Thomas NACCU

NACCU understands that utilizing the data in your card systems to generate insights and assist your campus in knowledge-based decision making is a dream of many Vice Presidents and leadership on campuses. This task can be daunting and deciding where to start can be the biggest hurdle. Furthermore, developing processes to achieve consistency in data preparation across platforms may make this seem impossible. But if you do not utilize the power in your data, are you really making the best decisions for your campus? Your tools and expertise are only as valuable as the ability to take advantage of them. That is what NACCU wants to help you do!

 NACCU has outlined below a progressive program, with building blocks leading to the Summit in June 2022 which will be a two-day in-person event with hands-on training. Join us as we teach you how to use Excel and Power Query to transform your data, create dashboards, and analyze your information to aid you in running a more efficient program for your campus. All training at the Data Summit will be taught at the beginner-to-intermediate level, with minimal to no usage of formulas and advanced techniques. Come join us for a sneak peek at the platform – this Summit will be applicable to you, no matter what card platform or integrations you use. You can do this!!

Migrating Access Control: ROI is the New CapEx

Jason Friedberg Genetec

Core Competencies: Communication |Planning |Technology
Level: Beginner Intermediate

Capital Expenditures (CapEx) Legacy access control systems are showing their age on campus. Isolated and single purpose, they’re largely unable to integrate the new technologies that school administrator expect, like mobile, and provide greater protection, visibility, and value beyond security. They’re also exceedingly vulnerable to breaches if even a single user’s account is compromised. Despite the downsides, misperceptions about migrating to a more open, unified model of campus security keeps many pouring capital and time into systems that can’t keep up. This session breaks down misconceptions and provides practical guidance on the benefits of a modern, IP-based platform and strategies for presenting a case for migration.

Discussion questions:

• What capabilities are now important to have in an access control system?
• How can I leverage the investment in gear I already have vs. throwing it out and starting over?     
• How do I get others to understand an ‘ROI vs CapEx’ approach to migrating access control?

The Connected Campus: Unifying Your Auxiliary Services Under One Application

Rob Wakelee CBORD
Sheri Pape CBORD

Core Competencies: Administration and Operations |Communication |Marketing |Student Development |Technology
Level: Beginner Intermediate Advanced

How can your school offer the services students need with the technology they want? Colleges and universities need to adapt to the way students use technology to enhance their campus experience. Using a combination of biometrics, mobile apps, and digital credentials, CBORD can help you create a connected campus that fosters a safe, engaging campus environment for both staff and students. Join our session to learn how CBORD’s connected campus implements one solution that unifies auxiliary services under a single campus ID.

Discussion questions:

• How many apps/websites do students need to manage dining, spending accounts, housing, or building access?
• Do each of your separate auxiliary services technology solutions talk to one another?
• Are you running a true one-card system?
• Is your campus card program mobile-ready

Managing Student Staff

Wendy McCrory North Dakota State University

Core Competencies: Administration and Operations |Student Development
Level: Beginner Intermediate Advanced

Working with students is why most of us enjoy what we do. How do we make certain they leave us with skills they can transfer to any work environment? We'll look into assessment, training, and management tools for a card office.

Discussion questions:

• Why employ student staff and not part-time or more full-time staff?
• What tools are used to assess work performance?
• How do we keep our student staff engaged?

No More Lines: How Virtual Queues Transform Campuses

Kelly Kliner QLess

Core Competencies: Technology
Level: Beginner Intermediate

In this session, you'll learn about queue management and appointment scheduling software, designed to help higher education institutions seamlessly manage student flow. Our intuitive mobile wait experience combines personalization, automation, analytics and flexibility to empower students to wait when, where and how they want. With our cloud-based systems, institutions are able to deliver solutions that allow students to spend less time in line while increasing staff productivity, resulting in higher student satisfaction rates.

Discussion questions:

• Are there any hardware requirements?
• How long does QLess take to set up?
• Is QLess a GSA vendor?
• Has QLess completed the HECVAT?

The Power of Unattended Distributed Card Offices

 Jeremy Jones, Evolis

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

The era of crowded, overworked card offices should be nearing an end. There is no longer a need for handling cards for each and every student, faculty member, staff, or visitor. There is a more efficient and practical way that will improve your efficiency, minimize health risks, and improve security.

Discussion questions:

• Has the pandemic changed your definition of the Card Office? Should it?
• How can providing distributed instant issuance free up your office to do more high-value tasks?
• How would 24-hour card printing capability impact cardholder experience?

Group Discussion:  Little IDeas, Big Results

Sara Featherlin University of Illinois Springfield
Joann Wright Texas Tech University

Core Competencies: Administration and Operations |Communication |Fiscal Management |Leadership |Marketing |Planning |Student Development |Technology
Level: Beginner Intermediate Advanced

Every day we make decisions and have ideas that might seem small but really make big impacts across our campus. You may feel these ideas aren’t big enough for a presentation or listserv discussion, but sharing them could still really help your NACCU community! What little things happen in your office that make life easier or better that you can share? Maybe it’s new printers, marketing strategies, giveaways, filing systems? All things that make a difference are welcome! Do you have an idea that you need help making happen? Bring it to our discussion and let’s help each other!

Discussion questions:

• What idea did you have this year that helped your campus community?
• What idea did you make this year that impacted your card office the most?
• What were your best ideas from a previous year?
• What ideas do you have that you are need help making happen?

Block 4
Monday April 25, 2022 3:00pm - 3:45pm

Plastic and Printers – Cards are Still Important

David Stallsmith ColorID
Todd Brooks ColorID

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

ColorID presents all you need to know about plastic cards, and how to personalize and issue them. We will cover card construction, chip types and manufacturing, preprinting, and mag stripe and barcode technologies. ID printers will be discussed in depth by type and manufacturer, with discussions of inline contactless encoding and reading, and how integration with software affects the success rate for these processes.

Discussion questions:

• Do you plan to upgrade to a more secure card, or mobile in the next 1-3 years?
• Are you aware of the security vulnerabilities of mag stripe and prox cards?
• How long will you use cards at your institution

The Case for Biometrics: The One Credential You Can't Share

Wes Urban CBORD

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

Biometric devices have been used by colleges and universities for over a decade. However, technology has advanced through the years to make these readers more secure, easier to install, and more modern looking. Biometric hand and facial readers are being used for granting access, deducting meal plans, or nearly any card-related activity on campus now. Attend our session to learn why you should consider adding biometric readers to your campus dining, athletic facilities, library, labs, or other high-security areas for safer, more secure access. After all, a biometric credential is the one credential that can’t be shared! 

Discussion questions:

• What area on your campus has the highest volume of patrons entering?
• Are there any areas on campus where you need faster throughput?
• Are you trying to eliminate passing physical cards back and forth between customers and cashiers?
• Do your student athletes carry their ID cards with them to practice or often forget them in the locker room or at home?

Lessons Learned from Real-World Mobile Credential Deployments

Tyler Webb ASSA ABLOY
TBD, Transact

Core Competencies: Leadership |Technology
Level: Beginner Intermediate Advanced

This is your opportunity to meet with Transact, the leader in innovative credential and payment solutions for one connected campus, and ASSA ABLOY, the global leader in access solutions, as well as university administrators, to learn about their recent experiences deploying mobile credentials on their campuses. Get answers to all your questions during this interactive session so you can plan for a seamless transition to mobile access.

Discussion questions:

• Has your institution launched a mobile credential?
• Is your campus considering mobile credentials?
• What is your familiarity with the Transact Mobile Credential?
• Would you like to learn from campuses that have recently launched mobile?

Designing an RFP for Success

Wayne Fields University of California, Irvine
Markus Quon University of California, Irvine

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

Designing an RFP can be a long and tedious process.  Designing one to be successful can take even longer.  An unsuccessful RFP will consume even more resources and bandwidth.  Set yourself up for success from the start.  Plan, prepare and proceed!

Our Journey Continues: Service Enhancements in the 'Next Normal'

Kim Pfeffer Emory University

Core Competencies: Administration and Operations |Leadership |Marketing |Planning |Technology
Level: Beginner Intermediate

Once deemed worse than the DMV, the EmoryCard office has been on quite a journey to improve the customer experience.  As we continue down the road of service enhancement, take a step back with us to review where we started, our early enhancements, modifications for 2020, the adjustments we incorporated into daily operations, and what we hope to launch in the 'Next Normal’.

Discussion questions:

• What 2020-related changed did you make that will continue moving forward?
• Have you noticed changes in what customers wanted/expected before 2020 compared to today?
• How can we provide the best possible service in the 'Next Normal'?

Transitioning from IDWorks to TruCredential / Instant ID: Tips & Tricks

Josh Bodnar The Ohio State University
Sheryl Puckett Arkansas State University

Core Competencies: Administration and Operations |Planning |Technology
Level: Intermediate

Have you been using IDWorks 6.5 and are anxious about making the jump to TruCredential / Instant ID? Come and learn some tips and tricks from schools that have already made the jump and can help you to plan for a smooth transition.

Discussion questions:

• Do you have a plan for your transition off of IDWorks?
• Have you taken an inventory of what projects you have in IDWorks today?
• Are you open to condensing / consolidating as a part of the transition?

Group Discussion:  Strategies for Treading Water While Submerged

Melissa Neidigh, University of Montana

In the post-pandemic world many of us are having to settle into a new “normal” both at home and at work. Some of us may find ourselves with less staff and more tasks, more responsibilities and less flexibility, and more priorities and less time. This roundtable discussion invites you to share any strategies you have implemented to navigate this new world and learn from others.

Discussion Questions:

• How do you recalibrate expectations?
• What happens when you have to prioritize your priorities?
• Have you been able to break the expectation of “always being available” from when you were working from home?
• How do you take care of yourself when you feel like you are treading and are underwater at the same time?

Special Session
Monday April 25, 2022 4:00pm - 4:30pm

Volunteer Interest Session

Michael Hovestol, University of Notre Dame

Core Competencies: Communication |Leadership |Planning
Level: Beginner Intermediate Advanced

What can you expect if you have considered taking on a leadership role in your professional association? What is the commitment? And what will you be asked to do? Join several current NACCU Board members and Committee members at this panel discussion to learn more about how to make the most of opportunities available to you to boost your professional skillset, build your resume, and make a difference in your association and industry.

Discussion questions:

• Are you ready to take on a more active role within NACCU?
• Why is it important that NACCU continues to bring in new perspectives and new member leaders?
• How can you help the association thrive?

Block 5
Tuesday April 26, 2022 10:15am - 11:00am

Introducing Transact IDX—The Future of Cloud Transaction Systems

Ian Ashworth Transact
Scott Dennison Transact

Core Competencies: Administration and Operations |Leadership |Technology
Level: Beginner Intermediate Advanced

Join Transact's Ian Ashworth, Head of Global Cloud Services and Scott Dennison, Sr Dir, Product Management, as they introduce our latest cloud transaction system, Transact IDX, a mobile-first campus ID that allows students to move about campus with only their phone in tow. Students expect to use their phone for pretty much everything, from making campus purchases, using meal plans, remembering event tickets, accessing buildings, and more. Transact IDX makes their expectations a reality. See the possibilities and get your campus technology on track with Transact IDX.

Ecosystem of a Connected Campus: Authentication Use Cases Beyond Physical Access

Mohit Khoda HID GLOBAL
Tim Nyblom HID GLOBAL

Core Competencies: Administration and Operations |Communication |Technology
Level: Beginner Intermediate Advanced

Years ago, the ability to use a credential like a smart card to gain access to a building was revolutionary. Today, credentials have evolved, allowing people to use their identities for a variety of university services covering almost all aspects of campus life: entrances to school buildings, recreational facilities, libraries, payments at the cafeterias, use of printing terminals and much more. The pandemic has also increased the demand for modern systems that help create a convenient and seamless experience for the students, staff and faculty.

 One of the main challenges is to authenticate and secure users’ identities across multiple applications, creating an ecosystem we call the Connected Campus. Discover this ecosystem of use cases and how universities benefit from the increased convenience & security offered by RFID readers and Mobile Credentials to enhance the campus experience.

Discussion questions:

• What are the use cases providing a connected campus experience for students as well as staff & faculty?
• What are the key questions to ask and the most important considerations for ensuring the smooth adoption of identity verification devices into campus services/systems?

The Future of Student IDs on a College Campus

Martin Hoff Entrust
Jagdish Rebello Entrust
Mark McKenna University of Vermont
Melinda Bakken University of North Carolina at Chapel Hill

Core Competencies: Administration and Operations |Marketing |Technology
Level: Beginner Intermediate Advanced

Join Entrust employees and campus card administrators as they have a panel discussion on the future of student IDs on a college campus. With the pandemic, many universities have had to rethink how they deliver student IDs to their students. Should it still be done in person? Can it be done remotely? What use cases support a mobile ID vs. a physical ID?

Topics covered in the discussion will include

• Digital transformation on campus
• Remote enrollment & issuance, including online photo submission
• Convergence of mobile and physical IDs
• Cloud - enabled printers
• Managing your solution from a mobile phone

Discussion questions:

• How is digital transformation impacting your campus?
• With the move to Mobile IDs do you still plan to offer physical IDs? If so, what are the use cases?
• What is the biggest challenge to enrolling & issuing IDs remotely?
• What role do biometric readers play in the future of Student IDs?

Mobilize Your Campus

David Falldien TouchNet

Core Competencies: Administration and Operations
Level: Beginner Intermediate Advanced

With the transition to a mobile lifestyle, what does this really mean as everyone comes back to campus? From mobile wallets, NFC, and digital credentials to order ahead, virtual queuing, and touchless access, the many options for campuswide transactions and permissions offer a manageable path toward a safe, smart, and contactless experience for everyone on campus. Join this session to understand the technology and protocol considerations when implementing mobile on your campus to ensure engagement, safety, and success.

Discussion questions:

• Gain an understanding of available credential formats and the business advantages of adding a fully integrated mobile ID.
• Learn how software solutions can be used to schedule, book, and access campus services and resources online.
• See how campus security includes data, doors, and dollars and impacts everything from PCI compliance, to physical security, to reducing risk and breach exposure.
• Discover how combining commerce, credentials, and mobile technologies can create a curated experience for your students and staff no matter if they’re on campus, remote or something in between.

Been Audited Lately? We Have.

Jeanine Brooks The University of Alabama

Core Competencies: Administration and Operations |Fiscal Management |Leadership |Planning
Level: Beginner Intermediate Advanced

Join a discussion on The University of Alabama Action Card’s recent financial and IT audit experience. What were the areas of focus? Discussions will include the scope of the audit which included electronic record keeping for vendor contract terms, daily financial reconciliations and segregation of duties, compliance with institutional standards, designed IT controls, system access and application controls, plus more.

Discussion questions:

• Useful information as a card program builds their financial and IT services and operations
• Learn potential target/focus areas for controls
• What was the scope of the audit?
• Learn where electronic record keeping is important

Moving to the Cloud will Change Your ID Card Issuance Model

Joe French eXpress badging services, inc

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

eXpress badging will conduct an issue solving session regarding ID issuance processes and how their Veonics Portal™ cloud-based identity management software solves current-day problems.

Starter, ID card management issues to be discussed:

• Capturing photos remotely
• Managing Desktop Software Licenses
• Data and photo SIS Database integration
• Locked into a specific ID card printer
• Printing an ID card that is never used
• Printing large batches of ID cards quickly with limited resources

Group Discussion:  How COVID-19 Changed Campus Card Operations.  What Will Stay and What Will Go?

Rosie Ashley University of Houston

Core Competencies: Leadership |Planning |Technology
Level: Beginner Intermediate

Undoubtedly, the COVID-19 pandemic drastically changed how campus card offices operated for the better part of a year and a half. As faculty, staff, and students returned to a more 'normal' campus environment in Fall 2021, have campus card offices continued operating with their COVID-19 modifications? This roundtable discussion will revolve around new technology and business practices that campus card operators implemented in response to COVID-19 and the effects of those modifications on their operations today.

Discussion questions:

• How did you adjust your operations in response to COVID-19?
• What worked and didn't work?
• What long-term impacts did COVID-19 have on your operation?
• What would you like to implement in your operations in the future based on your experience during COVID-19?

Block 6
Tuesday April 26, 2022 11:15am - 12:00pm

Leveling Up the Card Issuance Process with HID® FARGO® Connect™

David O'Driscoll HID GLOBAL
Nils Wahlander HID Global
Danielle Lustick Texas A & M

Core Competencies: Administration and Operations |Fiscal Management |Technology
Level: Beginner Intermediate Advanced

In this session David O’Driscoll and Nils Wahlander will share customer insights on how the HID® FARGO® Connect™ cloud-based card personalization system through its partnerships with the leading campus solutions are leveling up the card issuance process to safely improve day to day operations and the day one experience for new and incoming students.  This includes highlighting best practices for streamlining the on-boarding process, hurdles to be aware of, and illustrating the over all impact to a school’s issuance process after making the move to HID FARGO Connect.

Discussion questions:

• If my campus card solution is installed on our local servers, can I still use this solution or do I need to move to the cloud?
• Can I connect multiple workstations to a single printer?  Does that allow for printer pooling?
• If I use on-premise does that mean each location where I print from needs software?  Or printer drivers?
• How does the card number from the card get into card system? 

Dealing with Bad ID Card Photos

Luke Rettstatt CloudCard
Tony Erskine CloudCard

Core Competencies: Administration and Operations |Communication |Technology
Level: Beginner Intermediate

Have you ever had a bad photo submitted for an id card? A beach photo? A graduation photo? A busy background? It's exhausting. In this session we'll talk about different ways to handle id photos that are better left on Snapchat (or never taken at all). You might be surprised to see how technology can help salvage even the worst of photos!

Discussion questions:

• What's the craziest photo submission you have ever received?
• What is the most common reason you deny photos?
• How much time do you spend altering photos to make them work for the id card

You've Got This:  How to Use SAGs and CAS standards to Prove Your Program is Solid (or, how to get it there!)

Laurie Harris Duke University
Jeanine Brooks The University of Alabama
Susan Hornung Carroll University

Core Competencies: Administration and Operations |Leadership |Planning |Student Development
Level: Beginner Intermediate Advanced

Have you ever been asked to describe how your campus credential program’s strengths and weaknesses, how you compare with programs at other institutions, or where you should be focusing your attention? How do you know what you don’t know? Join us to learn about how program assessment with the SAGs and CAS standards can help you better understand your program. Get answers to your questions about when you should conduct a program assessment and how you can use the results.

Discussion questions:

• When should you conduct a program assessment? How can you use the results?
• How are the CAS and SAGs standards alike or different?
• How will the SAGs program benefit my program?

Humber's ONECard Journey

Ryan Burton Humber College Institute of Technology & Advanced Learning
ITC Systems

Core Competencies: Technology
Level: Beginner Intermediate

Thinking of implementing a digital wallet/key/identification solution? Humber successfully implemented ONECard last fall and will be adding additional functionality this year. At this session, Ryan will detail Humber’s journey thus far as well as its future release plans. Ryan will also speak to how the team transformed the campus experience and what steps Humber is taking to drive adoption. Remember: Hope is not a strategy, and nothing big comes from thinking small.

Discussion questions:

• What is stopping your digital ONECard vision from being realized?
• How do you successfully deliver change of significant magnitude?
• Why do some people resist change?

Creating an Online Building Access System

Scott Brannan Temple University

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

Does your campus find it difficult to keep track of who assigned who to which building and making sure that current membership lists for specific doors are accurate?  Temple University, having seen another school create a web based request system, created their own online system to better automate the door/building assignment.  Learn how Temple is using their online system to be available to users 24/7 and also provide an easy way to provide regular audits on door plans. This process is NOT for semester assignments for students in residential halls or any other automated student assignments, but primarily for employees and student workers needing after hours access.

Discussion questions:

• Do you have trouble managing staff/faculty door plan assignments?
• Does internal audit ever ask you who requested access for a specific individual?
• Wouldn't it be nice to not have to assign access from your office anymore?

Behind the Scenes: Sustaining A Robust Off-Campus Merchant Program

Josh Bodnar The Ohio State University

Core Competencies: Administration and Operations |Fiscal Management |Technology
Level: Intermediate

A behind the scenes look at one of the nation's largest self-operated off-campus merchant programs. Topics will include how the program is structured, how merchants are onboarded, and the technology put in place to make paying and reconciling over $4 million of annual off-campus activity to nearly 100 different merchant partners a quick and easy process.

Discussion questions:

• Do you have, or have your considered starting an off-campus merchant program?
• What are the pros and cons of self-operated programs versus turn-key programs from a partner?
• How can an off-campus program contribute to your program's revenue streams?
• What is the future of off-campus programs in the digital age?

Group Discussion:  Being a Woman in Leadership

Jessica Bender Palm Beach State College

Core Competencies: Leadership
Level: Beginner Intermediate Advanced

Much research has shown that female leaders face the need to be warm and nice and competent and tough. This often leads to a conflict as these qualities are often considered opposites. Women are faced with this every day. We often have to work harder and do more to get to the same levels as our male counterparts. We are master multi-taskers, balancing our family as well as our professional lives. The Pandemic has put even more pressure on many of us as we have been forced to become teachers (while working), and find ways to keep our families sane while still being relevant in the professional landscape. Let’s chat about how you are navigating the professional landscape and achieving success. I will share my own journey, including things I have done to help in my move up the ladder. I have several tips that I am happy to share including the importance of professional development, mentors, taking initiative, and developing relationships. This chat will be a chance to network with other leaders within our NACCU community.

Discussion questions:

• Do you have a mentor?
• Have you recently participated in any professional development that you recommend?
• What challenges have you faced being a woman in a leadership position?

Block 7
Tuesday April 26, 2022 1:30pm - 2:00pm

Mobile ID App Accessibility Compliance

Andrew Reed ID123

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner

By law, mobile apps that are offered by schools to students must be accessible to those with disabilities. In this presentation, we will look at the legal standards for mobile app accessibility in the United States and Canada, and talk about how to meet these requirements. Further, we will touch upon the accessibility features included in Apple and Android mobile operating systems which need to be compatible with your mobile app in order to comply with local accessibility laws. And finally, we'll discuss how to make an informed decision regarding accessibility when developing or selecting a mobile app vendor for your institution's mobile ID app.

Discussion questions:

• What accessibility laws apply to your institution's mobile apps?
• What is accessibility standard does your mobile app need to meet?
• What accessibility features are already available in mobile devices?
• How do you ensure your app vendor offers an accessible mobile app?

Reimagining Access Control for Higher Education

Brian Matthews ACRE

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

Join Brian Matthews from ACRE to discuss how recent technology trends around cloud-based access control, mobile credentials, dynamic scheduling, and mobile app deployment are driving new ways of thinking in the industry. Additionally, learn about optimizing security deployments and maximizing the user experience of all stakeholders, including students, faculty, and security practitioners.

This session will focus on cloud-based access control benefits, why mobile credentials provide a better ROI than physical cards, and how mobile apps drive credential holder engagement beyond traditional security applications.

Discussion questions:

• What value does a cloud-based access control deployment bring to a campus environment?
• How are mobile credentials driving increased ROI?
• What benefits are emerging mobile app technologies providing for security, student, and faculty engagement?

Kiosk vs. Cashier: How to Cut Costs and Offset Labor Shortages in Campus Dining

Brett Africk CBORD

Core Competencies: Fiscal Management |Technology
Level: Beginner Intermediate Advanced

Self-order kiosks enhance your customers’ experience by increasing speed of service and order accuracy. Kiosks also benefit your business by increasing revenue while decreasing labor costs. Given the labor shortages affecting college dining, self-order kiosks allow you to focus your employees on production and fulfillment rather than order acceptance and cashiering. This session will focus on these benefits and others. We will also talk about the different options available to best fit your business needs.

Discussion questions:

• Are you fully staffed in all your dining revenue centers?
• What percentage of your operation is closed now or has been closed this year due to labor shortages?
• Have you modified menus or operating hours due to the labor shortage

Upgrading to a Unified Multi Campus e-Commerce Program

Susan Robinson University of Maine System
James Connors  University of Maine System

Core Competencies: Administration and Operations |Fiscal Management |Planning |
Level: Beginner Intermediate

The University of Maine System, consisting of seven campuses, was utilizing different e-commerce software, operating autonomously throughout the state. Due to the continued growth and popularity of online learning, more students were taking classes at multiple campuses and experiencing e-commerce restrictions. Blackboard (now Transact), was awarded the access control RFP for online door access system-wide in 2014, with the intent to move toward a one-card access control and e-commerce  system within a five year period. In early 2019 planning and preparations were set in motion to add the e-commerce piece (photo submission, financial, activities, reporting, printing & copying, gym access, and dining systemwide). This presentation outlines the steps and timeline involved with moving all campuses within the University of Maine System to the same platform during a six week period. In 2019, the decision was made to upgrade our card e-commerce program for six universities throughout the University of Maine System during winter break. This included software training, installing new hardware, updating financial processes and creating attendance tracking reports. With only six weeks to complete the project, we will review the challenges we faced, along with the collaborative effort by many to successfully launch this upgrade before the beginning of the spring semester.

Discussion questions:

• What e-commerce software does your campus currently utilize?
• How many university campuses is your card office responsible for?
• Who is responsible for and makes the decision to change/upgrade software and hardware for your card office?

Managing Credentials in a Remote World

Elliot Davis CardExchange, Inc.

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

With the Covid pandemic, the need for go-anywhere/print-anywhere/use-anywhere cloud solutions have never been more in demand and do not show any signs of slowing down. We cover how you can create and manage multiple credential types, touchless enrollment by digitally verifying credentials, uploaded photos and approval, digital IDs, all by using the next generation of ID management in the cloud.  Learn how your organization can easily connect your campus systems to a central card issuance cloud solution along with print-anywhere capabilities.

Discussion questions:

• What would having a digital enrollment process that includes identity verification and photo approval tools mean for your organization?
• Are you looking to add Digital IDs to your campus cards and want to know how to do so?
• What would it mean to have all of your card issuance centrally managed and all your back offices instantly updated?
• How would you like to be able to print anywhere around the world from any location?
• Are you interested in the ability for your campus card holders to manage their own card; ordering, activating, blocking?

Dual Status (Faculty vs Staff vs Student) ID Issuance

Bankim Patel

Core Competencies: Administration and Operations |Leadership |Planning |Technology
Level: Beginner Intermediate Advanced

Check-in to learn how The New School is solving the dual status designation and ID Card activation in lieu of a government-issued ID in a remote or hybrid environment.

Discussion questions:

• How are we handling the dual status designation?
• What are the process and policy for the issuance of an ID Card for dual-status?
• How are we self-activating the ID cards in a remote or hybrid environment

Group Discussion:  Budgeting

Ramonia Prosise Virginia State University
Wendy McCrory North Dakota State University

Core Competencies: Fiscal Management |Leadership |Planning
Level: Beginner Intermediate Advanced

Keeping up with the never-ending budget cuts and furloughs caused by the COVID Pandemic, we’re having to continuously invent ways to help build, streamline and supplement our budgets.  What are some of the ways implemented by your institution to supplement your budget?  We will discuss this and other initiatives undertaken by universities to help supplement your budgets to offset the impact of the last two years.

Discussion questions:

• Are your budgets automatically allocated through Education & General (E&G) Funds annually?
• Does a portion of your annual budget come from the departments utilizing your services?  In other words, are the departments using your services on a daily basis, assessed fees annually?  For example:  Residence Life (laundry, vending, access); Athletics (access); University Wellness Center (access/facility usage); Human Ecology/Hospitality Management (Dining/Meal Plan Service)
• Do your Lost/Damaged Card Fees factor into your annual budget?
• Is a portion of your student fees allocated to your office budget?
• What’s the general disposition of the fees received from your external merchant program?

Block 8
Wednesday April 27 2022 1:30pm - 2:15pm

Ask The Experts:  CBORD

Steve Swingler, CBORD
Nathan Gray, James Madison University / Mike Henderson, University of Tennessee-Knoxville / Julie Wesel, Virginia Tech

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

Ask The Experts:  ColorID

Todd Brooks / David Stallsmith  ColorID
Chris Dunham, NC State / Matthew Keller, Arizona State / John Matherson, New York University

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

System/Solution Exploration -- A NACCU Member Resource for Your Next RFI/RFP

Anthony Condo, Swarthmore University and Greg Jonason, University of Houston / Tech Research Committee

Core Competencies: Administration and Operations |Planning |Technology
Level: Intermediate Advanced

Have you ever wondered if you are thoroughly exploring available solutions as you prepared to purchase new technology? Is there a technology purchase in your program’s future? Do you know what to ask as you explore the marketplace for that software or hardware solution you seek? The NACCU Technology Committee has developed a comprehensive System/Solution resource that will help you. This new part of the NACCU website serves as a member resource to help you conduct a thorough discovery of available solutions. Join the NACCU Technology Committee for this session and learn more about the features of the new System/Solutions Exploration site.

Discussion questions:

• Will you be leading an IT project soon?
• When was the last time you completed a thorough analysis for the purchase of IT solutions?
• Do you know what to ask system providers about their company and products as you evaluate software and hardware solutions to buy?

Fortifying Your Campus with Next-generation Reader and Credential Technologies

Brandy Edgecombe LenelS2
Melanie Chambless Auburn University
Rob Stanford Auburn University

Core Competencies: Technology
Level: Beginner Intermediate

This session will discuss planning for and making the transition from magstripe to more secure credential and reader systems, including: The pros and cons of different credential technologies - including magstripe, proximity, DESFire EV1/EV2 and mobile; Leveraging open standard credentialing and multi-tech readers while transitioning to more secure technologies; The technical and budgetary implications of upgrading legacy system

Following this session, attendees will understand the security implications of magstripe based credentials and the migration path for upgrading legacy systems. They will gain the confidence to move towards more secure technologies to form the foundation for a next-generation campus security experience.

Discussion questions:

• What are the main roadblocks campuses face when transitioning away from magstripe technology?
• How have other campuses made the transition from magstripe?
• How do the card office and security office work together to help ensure a successful transition?

Ask The Experts:  Transact

Transact
Ken Boyer, Mercer University / Jeanine Brooks, The University of Alabama 

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

Best Practices and Innovative Office Operations

Bankim Patel 

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

Learn best practices along with the technology utilization by The New School card services to operate our office in a most productive, efficient, and create a win-win situation for us and all of our partners around the university community.

Discussion questions:

• How are you keeping track of your office traffic?
• Can you answer what's the busiest and slowest time in the office?
• What types of technology you are using in Card Services Office & are you getting the most out of it?
• How we have achieved declining balance meal plan adjustment automation

Group Discussion:  In With the New Instant ID

Mark McKenna University of Vermont

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

With the end of support rapidly approaching for ID Works, many schools are evaluating their future plans for card production software. Join us for a round table discussion on what it’s like to transition from ID Works to Instant ID. The discussion is open to all, ask questions from schools that have made the switch and learn how other schools are planning their move to the new software.

Discussion questions:

• Have you implemented Instant ID yet?
• What challenges and benefits have you found?
• What is life like after your transition to Instant ID?
• What advice do you have for those who haven't switched yet?

Block9
Wednesday April 27, 2022 2:30pm - 3:15pm

Ask The Experts:  Atrium

Atrium

Jessica Bender, Palm Beach State College / Matt Keller, Arizona State University / Danny Anthes, George Mason University 

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

Ask The Experts:  HID Global

HID GLOBAL
Amy Surprenant, Vanderbilt University

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

Creative Things To Do with Your Credential

Sheryl Puckett Arkansas State University

Core Competencies: Administration and Operations |Leadership |Technology
Level: Beginner Intermediate Advanced

We all have powerful software at our fingertips.  Is everything implemented?  Are there additional services to bring to your campus?  Learn some creative things campuses have done and share your own.

Discussion questions:

• What is a creative service you've implemented?
• What are the lessons learned from that implementation?
• How has that service enhanced student life or improved campus efficiency?
• Is there any service you wish you could offer?  Let's try to crowd source a solution!

From Here It's Possible: the Long and Winding Road to an Updated Card Design

Joann Wright Texas Tech University
Holly King Texas Tech University

Core Competencies: Administration and Operations |Communication |Leadership |Marketing |Planning |Student Development
Level: Beginner Intermediate Advanced

Texas Tech University began the task of redesigning our ID card design in 2018. There were many bumps and turns along the way, but after 3 years it was time to set a release date. Come listen to see the steps we took to get a new design created and approved, what it looked like to implement the design, and what we’d do differently next time

Discussion questions:

• What steps we took over three years to get a new design created and approve.
• How did we roll-out the new design and what did our customers think of it?
• How did we let all our stakeholders know about the new design?
• What would we do differently next time?

Ask The Experts:  ITC Systems

ITC Systems

Core Competencies: Administration and Operations |Planning |Technology
Level: Beginner Intermediate Advanced

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

Campus Mobile Ordering: Maintaining Student Engagement Post-Pandemic

Matthew Drummond Transact

Core Competencies: Administration and Operations |Communication |Leadership |Marketing |Technology
Level: Beginner Intermediate Advanced

The pandemic era has influenced students in a wide variety of ways, and many institutions are struggling to meet their evolving expectations for campus life. Mobile ordering is one solution that meets the demands of students for safety, convenience, and personalization, while benefiting institutions by increasing sales, streamlining operations, and improving communication. This session will discuss using mobile ordering to boost revenue, increase student engagement and meet changing student expectations.

Discussion questions:

• How has the pandemic changed student expectations for campus transactions?
• How are campuses implementing mobile ordering and using marketing initiatives to maximize student adoption?
• How are institutions using mobile ordering to enhance students’ sense of belonging and connection to the campus?

Group Discussion:  Online Photo Submission Tools

Stephen Courchane University of Minnesota

Core Competencies: Administration and Operations |Technology
Level: Beginner Intermediate Advanced

This round table discussion will focus on online photo submission systems.  Whether you have just started looking at implementing a photo submission solution or have been using one for years - come join us to learn more or share your knowledge.  This discussion is open to all and will hopefully include examples of homegrown as well as purchased photo submission tools.

Discussion questions:

• What are the benefits and/or challenges of using an online photo submission tool?
• What is the process for rolling this tool out and increasing participation?
• How did you select or develop the tool you are using for your campus?