Opening - AtriumCare Manager
You have a passion to belong to an organization where your contributions go a long way. You want to belong to an intimate but growing team that is passionate about innovation, collaboration and WOW client service. You have a growth mindset, are a self-starter and thrive in a dynamic, small team environment. If this sounds like you, keep reading!
What You’ll Do
Client Support
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Live by and champion our values: #clientjoy, #teamspirit, #enthusiasm, #initiative, #gratitude.
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Ensure each client receives the highest level of support.
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Respond to client inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying client's understanding of information and answer to their inquiry.
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Document all escalated issues and resolutions, from clients or internal sources, within the CRM ticket management system.
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Update the CRM and ensure appropriate team members are aware of changes or other pertinent information about our clients.
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Continually improve client service with a focus on maximizing client’s ROI and level of service and minimizing client service personnel response time.
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Proactively remain in contact with and manage our client base through email, phone, Slack, and other communication channels to develop relationships and ensure each client is overjoyed by our service.
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Proactively call and manage our client base to present new products and features that are released.
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Highest level of responsiveness to urgent client problems.