Opening - Senior ID Card Specialist

Position Summary:

This position will need to perform the duties listed in-person at our IT Walk-up desk located at the USF Tampa Campus Library.

Job Responsibilities:

• Provide client support for Online ID Card Request and Online Photo Submission processes
• Diagnose basic client identity issues and escalate as needed 
• Diagnose ID card functional issues such as failure to read, etc. 
• Print new and replacement ID cards on demand
• Monitor the incoming queue of online photo requests and approve/disapprove for printing
• Maintain daily production statistics
• Perform basic card printer operations such as inserting cleaning cards, loading ink and lamination ribbons, maintaining blank card stock, clearing jams, restarting print jobs, etc.
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
• Physical requirements include some walking, lifting, pushing and pulling for restocking supplies and interacting with our clientele. 

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