Opening - Physical Security Technician
The Division of Public Safety and Security (DPSS) leads all public safety functions within the university, including police, security, and emergency management, and offers an integrated approach to safety and security, operating 24 hours a day, seven days a week, 365 days a year. DPSS combines Ann Arbor, Dearborn, and Flint operations to provide students, visitors, faculty, and staff with a safe and secure environment. Through our partnerships across the university and local, state, and federal law enforcement agencies, we use a blended service model to meet the needs of our community and exceed expectations.
We employ those who actively embrace and uphold our values of respecting differences, promoting equitable practices, and fostering intentional inclusion. This means creating an environment where everyone in our community feels valued, welcomed, and safe. We prize proactive engagement with our community and provide compassionate and professional service to enhance the quality of life for all.
The Department of Technology Services oversees physical security and public safety technology across the University. Reporting to the Manager of Physical Security Technology Systems, you will be part of a team whose primary responsibility is maintaining the University of Michigan Division of Public Safety and Security (DPSS) Access Control, Video Management Systems, and other Public Safety technologies.
Responsibilities*
Tier I
- Responsible for the programming or configuration of the access control and video management applications including door configurations, clearance assignments, system events, field hardware configurations, server management, and other system components as needed.
- Liaison and coordinate with UM units, external vendors, software manufacturers, Architects and Engineers regarding security systems design, use, and administration.
- Partner with campus and hospital maintenance and construction units to maintain and oversee repair of field hardware components of the security systems.
- Participate in the design and review of security systems for new or renovated construction projects.
- Attend training to maintain proficiencies and professional certifications. Training may require travel out of state
Tier II
- Possess an in-depth understanding of access control and video management applications
- Responsible for managing the University's access control system and related electronic security programs such as surveillance systems and security alarm systems.
- Responsible for accessing possible enhancements and involved in more advanced management duties.
- Develop, plan, implement and administer the installation, operation, and maintenance of software and hardware of these systems, and integration with other systems.
- Responsible for advanced administration of infrastructure.
- Ensure that systems are implemented in compliance with specifications.
- Involved with advanced topics such as upgrade planning.
Tier III
- Functions as the technical lead for projects and will provide technical direction to other physical security staff as well as performing many of the same duties, including but not limited to: - Recognizing, identifying, isolating, and resolving problems within systems such as Access Control, Cameras, and other security systems. - Coordinating referrals to appropriate technical, professional, or service personnel for follow-up.
- Provide technical expertise for physical security projects and function as a Subject Matter Expert (SME) for Physical Security.
- Manages technical aspects of projects related to physical security.
- Programming or configuring the access control and video management applications to include: door configurations, clearance assignments, system events, field hardware configurations, server management, and other system components.
- Collaborate with U-M units, external vendors, software manufacturers, architects, and engineers on security systems design, use, and administration.
- Partner with the campus hospital maintenance and construction units to maintain and oversee the repair of field hardware components of the security systems.
- Participate in the design and review of security systems for new or renovated construction projects.
All Tiers
- Work with U-M Health Information Technology and Services (HITS) and U-M Information Technology Services (ITS) to coordinate administration and maintenance of the security systems servers, security hardware inventory, software, and peripherals.
- Test and Commission systems at completion of construction.
- Provide occasional on-call support through a remote connection.
- May occasionally work night, evening or weekend to perform critical functions, systems maintenance, or support special events.
- Ensure security systems standards are met.
- Attend training to maintain proficiencies and professional certifications. Training may require travel out of state.