Opening - One Card Systems Technician
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
The Wolfpack One Card department supports effective and reliable functionality of systems utilizing ID card technology and provides students, faculty, staff and visitors with one-stop functionality.
For more information about why you should consider working for Campus Enterprises at NC State, visit our website at https://campusenterprises.ncsu.edu/dept/hr/opportunities/permanent-opportunities/
Essential Job Duties
The purpose of the position is to support the campus wide services related to card office and card transaction processing, including:
- Provide technical oversight of the card office systems and transaction processing systems within Campus Enterprises to ensure operations are fully functioning.
- Lead in the configuration of new dining locations so they are able to communicate over the campus network and can successfully transact via P2PE/Gold.
- Update software and hardware systems as needed with patching and software releases.
Provide technical support to Micros POS of the Card Office as needed. - Write and distribute database queries to provide system financial information to users.
- Serve as the liaison with campus departments that utilize the system for data and transactions to troubleshoot problems and implement new features.
- Utilize ODBC report writing software to configure and provide report data as needed.
- Serve as Level 1 tech support for transaction systems and users.
- Assist in the programming and implementation of biometric devices in conjunction with the meal plan program.
- Support the director in Identifying retail hospitality and student-service opportunities that continually improve customer experiences.
- Respond to service requests in a prioritized and prompt manner.