Opening - CINO & Mail Services Assistant Manager

Coastal Carolina University is currently accepting applications for the following position: CINO & Mail Services Assistant Manager in the CINO Card Office.

The position will assist with managing and overseeing the daily operations of the department. This may include managing and training staff, providing excellent customer service to students, faculty, and staff, and handling any issues or concerns that arise. Overall, the employee plays a key role in ensuring the smooth functioning of these essential services for the university and community.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 49 states and 55 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science: coastal and marine systems science and education sciences.

Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

How to Apply: Interested candidates may apply online at https://www.schooljobs.com/careers/ccu/jobs/4615709. Applicants must submit a resume. Review of applications will begin immediately and continue until position is filled. Coastal Carolina University is an EO/AA employer.

Operations Assistant II (AH74/61122802/PCLS202400175), full-time position with benefits. SC State Pay Band: 04. Salary range: $32,686.00 (minimum) to $46,578.00 (midpoint). Normal work hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 12:30 p.m. Must be flexible to meet the special scheduling needs of the university.

Duties include, but are not limited to:

Serves as a liaison between the department and the university to support campus partners, students, and families by demonstrating knowledge of department processes and procedures, facilitating clear and timely communication, and addressing all inquiries to promote collaboration and continuous improvement.

Navigates computer systems (e.g., CSGold, StarRez), works with diverse information systems, and conducts monthly reviews of supplies (including but not limited to card supplies).

Obtains the necessary certifications to process passport applications, responds to passport inquiries, and provides comprehensive information on passport procedures, including taking passport photos and serving as a passport acceptance agent.

Provides operational support for the department’s general operation. In the absence of the department supervisor, will serve as the acting supervisor.

Serves as the primary trainer for all staff and student staff, participate in training sessions and meetings to distribute information.

• Required Qualifications: A high school diploma and work experience in collecting, scheduling, processing and reporting information in a data processing environment.

• Preferred Qualifications: Experience with a university one card system is preferred, especially to those with a background in Cbord/CSGold.

• Knowledge, Skills & Abilities: 
  • Knowledge: The knowledge of relevant information systems (e.g., CSGold, StarRez,); knowledge of a computer and Microsoft software and applications. Analyze and update departmental processes to meet evolving needs. Familiarity with customer service principles and practices. 
  • Skills: Strong communication skills to interact with students, faculty, and staff. Attention to detail for accurately serve our campus community. Organizational skills to efficiently complete and manage multiple tasks. Problem-solving skills to troubleshoot any issues that may arise. Teamwork skills to collaborate with colleagues in a fast-paced environment.      
  • Abilities: Ability to work independently and prioritize tasks effectively. Physical ability to lift and move heavy packages as required, up to 50lbs. Customer service abilities to provide a positive experience for recipients. Adaptability to handle changing volumes and schedules. Time management skills to ensure timely completion of deadlines