Opening - Associate Director of Auxiliary Services (UNC)

Auxiliary Services provides a variety of services and products in a convenient and customer-oriented manner to enhance the quality of campus life for student, faculty, staff, and visitors. These services include: Armored Car, Carolina Dining Services, Carolina Managed Print Services, Laundry, PID Office, Print Stop Printing, Student Store, UNC One Card Office, University Mail Services, and Vending. The Print Stop & Copy Center offers walk-up, as well as online submission of printing and copying services to faculty, staff, and students. Services include B&W and color copies, posters, banners, lamination, and other related products as well as larger printing projects. It is also the official provider of UNC business cards, letterhead, and envelopes to the campus community.

The Associate Director of Auxiliary Services leads and oversees multifaceted business units and revenue generation within Student Stores to deliver effective campus services for students, faculty, staff and visitors.

Responsibilities include directing Request for Proposal (RFP) and contract execution for departmental units by using advanced project management tools such as charters, schedules, and stakeholder analyses. Consult with business units to identify cost-saving opportunities, maintain strong relationships with campus partners, legal, and procurement for timely RFP execution, and ensure contract compliance by creating and tracking key performance indicators (KPIs). The Associate Director also provides strategic guidance to Auxiliary Services leadership, supports staff development, and adjusts strategies based on performance reports and feedback.

This position addresses the needs of campus constituencies primarily students, faculty, and staff regarding campus services. Manage departments to build and sustain professional relationships with all stakeholders, develop and align the department’s mission and goals with university objectives, drive continuous improvement, evaluate departmental achievements, and provide leadership by assessing staffing needs, optimizing resources, and directing staff training and development. Oversee all aspects of the Student Stores building, including maintenance, improvements, and compliance with safety and security standards. 

Additional duties include fiscal and budgetary management, personnel administration, and reporting. Develop and enforce operating policies and procedures, manage annual and long-range departmental budgets, and prepare and review statistical data for internal analysis, annual reporting, and regulatory compliance.

The Associate Director drives the success of Auxiliary Services and Student Stores through strategic project management, contract oversight, and effective fiscal, personnel, and operational management.