Managing an On-Site Team Remotely

Positive IDentity Blog:

Nine Keys to Effectively Managing an On-Site Team Remotely

Contributed by Bankim Patel, Director of Campus Card Services, The New School

Effectively leading on-site staff remotely can be challenging, but with the right approach and tools, it is definitely achievable. Below are some important points that may help you lead the on-site team effectively and efficiently while working remotely.

1. Communication: Communication is very important when leading your team remotely. Establish regular communication channels with your on-site staff such as video conferences, phone calls, or chats. Be clear on expectations, tasks, and deadlines, and encourage open communication where team members can ask questions and seek clarifications. Encourage collaboration and teamwork among your team.

2. Goals and Expectations: Set clear goals and expectations for you and your on-site team.  Ensure that the team members understand what is expected of them, their key responsibilities, and the desired outcomes. Provide them with necessary resources, tools and support to help them achieve their goals.
   
   
3. Provide regular updates and feedback: Keep your on-site team in the loop about the progress of ongoing projects and relevant updates and if there are any new undertakings you are expected to take in the near future. Provide regular feedback on performance and make sure to acknowledge their accomplishments and success. When needed set up a feedback session. This will help them stay on track and feel connected with the team.
   
4. Trust and Empowerment: Trust is essential when leading remotely. Demonstrate trust in your on-site staff by delegating tasks and giving them the authority to make the decisions within their roles. Empower them to take the ownership of their work and guide them toward new opportunities for growth and professional development.
   
   
5. Utilize technology efficiently: Leverage the technology at hand to bridge the gap between remote leadership and on-site team. Use the video conferencing platforms for team meetings and one-on-one check ins. You may explore remote monitoring or time tracking software.
   
   
6. Be accessible and available: Make yourself fully accessible to your on-site staff members. Have a clear communication with your team about your availability and preferred communications channels as well as how to get in touch right away if it’s an extreme emergency. Be responsive to their questions and concerns in a timely manner. Being available and accessible will help maintain a sense of connection and support.
   
   
7. Foster a positive work culture: Even while working remotely, it’s very important to foster a positive work culture. Encourage your staff to engage in non work-related activities, share their achievements and accomplishments and celebrate their success. Set a time slot aside on a weekly basis for down time with your team to build the morale and team cohesiveness.
   
   
8. Lead by example: As a remote leader it is very important to lead by example. Demonstrate strong work ethic, professionalism, and effective communication. Be proactive, organized, and punctual. Your team will follow you and your approach. If possible, try to be on-site with them once a week or month.
   
   
9. Seek feedback: Regularly seek feedback from your on-site team to understand their needs, challenges, and any suggestions. Adjust and align your leadership style based on their feedback and circumstances. Flexibility and continuous improvements are key when leading remotely. Effective leadership requires flexibility and adaptability. Be open to learning from your own experience and refine your approach based on the needs of your on-site team.