Sched TEST page

Visit the registration desk to register for conference events and guest tickets, or for assistance.

The NACCU Industry Essentials Institute is a pre-Conference workshop directed at Institutional and Corporate members who would benefit from an industry introduction or review.  Sessions and events are specifically designed to help attendees learn the basics of campus card programs, industry best practices, and communication techniques. We’ll have lots of discussion, networking and time to ask questions. Certificates of Attendance will be presented.

Join your Canadian and International colleagues for networking and conviviality. 

Mentors and institutional assigned attendees: Meet and go into the Opening Reception as a group. All first-time attendees are welcome to attend.

Kick off the conference and meet up with new and old friends while enjoying beverages and light fare. Wear your colors: you are invited to wear your school's logo gear! This event is included in your conference registration. Guest tickets available: $70

Visit the registration desk to register for conference events and guest tickets, or for assistance.

Good morning sunshine, it's breakfast time.

We are excited to introduce you to our NACCU 2023 Annual Conference keynote speaker, Dr. Charles Miller.

A former National Security Agency hacker, 4-time winner of Pwn2Own, the “Super Bowl” of computer hacking, and the first to hack both iPhone and Android phones, Dr. Miller gained national attention after he and research partner Chris Valasek hacked a 2014 Jeep Cherokee and took control of the vehicle from more than 10 miles away.

A Principal Autonomous Vehicle Security Architect at Cruise Automation and the former head of the autonomous vehicle security division at Didi Chuxing, Dr. Miller focuses on society’s increasing connectivity and the opportunities it creates for harmful intrusions.

He will take you on a detailed, behind-the-scenes journey to illustrate how hackers exploit vulnerabilities. By providing practical suggestions to improve security and deter dangerous online adversaries, Dr. Miller will help you recognize the gravity of this 21st century issue and walk away with solutions for prevention.

The budget - it's out there and it needs attention. Let's talk about what's tried and true and what we need to do.

Discussion Questions:
1. Where does the funding come from?
2. Have you tried anything unique?
3. Who are your campus supporters?
4. Mobile...drum roll please...funding for the future.

• 
  Wendy McCrory

  Program Manager, NDSU Card Center/Software Services

  North Dakota State University

We will demonstrate the power of using data pulled from the student information system, payment system and card system to make informed decisions. Decisions include staffing changes, project prioritization, and inventory ordering.

Discussion Questions:
1. What data is available to your department?
2. How do you utilize data to make informed decisions?
3. What platforms can be used to present data in the form of a dashboard?

• 
  Daniel Erickson

  Associate Director Bearkat OneCard Services

  Sam Houston State University
• 
  Cody Willard

  Assistant Director

  Sam Houston State University

With the increase in door access control, the requests for access and time schedules can become unmanageable. Join this roundtable to see what your colleagues are doing and share with others your policies and procedures.

Discussion Questions:
1. How do you receive request for access and time schedules? Emails, webform, etc.
2. How are these request entered in the security management system? Manually or automatic
3. Are individual departments/buildings allowed to make changes for their area?

• 
  Sheryl Puckett

  Manager of ITS Support Services

  Arkansas State University

Mobile student IDs are transforming the campus to become a truly contactless experience. This session focuses on what goes into implementing a mobile ID solution, from initial assessments of mobile-readiness to operational changes and marketing on launch day. Hear first-hand from leaders that have rolled out OneCard mobile IDs for Apple and Android on their campus, including lessons learned and tips and tricks to have a successful transition to a mobile-first campus ID.

Discussion Questions:
1. What contactless experiences do you provide your students?
2. Do you currently offer a mobile ID solution?
3. If not, do you think your campus is ready for mobile?

• 
  David Falldien

  Manager, Sales Engineering

  TouchNet
• 
  Joe Harting

  Director of Campus Operations

  TouchNet / Northern Arizona University

As new student-facing technology is proposed, how often do you hear, “But will the students use it?” It’s a natural concern—no one wants to go through the time and expense of implementing a new solution that won’t be readily adopted by users. Even so, what bold, new technologies would your campus use if student adoption was assured? Student adoption doesn’t have to be a gamble. Join us to learn how [Tentative - Auburn University] and [Tentative - Swarthmore College] achieved early success with adoption of their mobile credential programs.

Discussion Questions:
1. Are you currently using any mobile technology on your campus? If so, what?
2. What kind of technology are your students asking for?
3. What barriers to adoption are you running into for a mobile rollout?
4. What are the top three methods of communication you use to reach students?

• 
  Anthony Condo

  Director of Central Services

  Swarthmore College
• 
  Katelyn Miller

  Education Marketing Manager

  CBORD

A secure platform can create a better campus experience for students, faculty, and staff. Weighing campus security, convenience, and cost are often at the forefront of discussion when leveraging the power of issuing credentials. Attend this session to learn how Instant ID Issuance enables you to reimagine your card issuance program. Our ID card issuance process uses locally installed Instant ID issuance software to capture data securely, to enroll, print, and issue ID cards on campus anywhere, anytime. No long wait queues, or poor-quality cards that lack durability and security. A great new branding opportunity for your school.

Discussion Questions:
Open Q & A

• 
  Justin Eayrs

  Associate Product Manager

  Entrust
• 
  Brett Gens

  Senior Product Manager

  Entrust
• 
  Mark McKenna

  CAT Card Office Supervisor

  University of Vermont

Our card/transaction systems have various tools that enterprising system admins and IT staff can utilize to integrate with other systems and automate time consuming tasks. All it takes is a little bit of database and scripting know how or the support of your on-site IT staff to make your life easier. This session will cover various tools and approaches that you can use on your own campus, as well as some examples from integrations and automations that Ohio State has built over the last decade. Some of the examples are complicated and require significant IT know-how to design and support, but you might be surprised how easy some of these approaches can be to implement!

Discussion Questions:
1. What manual processes are you carrying out that take up a significant amount of your time and could benefit from automation?
2. What tools exist in your system and on your campus that you can use for automation and integration?
3. What information do you need to have a conversation with your IT partners about possible automations and integrations?

• 
  Josh Bodnar

  Director of BuckID

  The Ohio State University

Discussion Questions:

• 
  Andrew White

  Owner

  ITC Systems

Time to have some lunch and talk about everything we've learned so far. No programming.

Central Michigan University's implementation of Mobile Credentials creates a unique student experience by providing technology this generation expects and gives them access to services to ensure student success.

Discussion Questions:
1. How are you issuing credentials on your campus?
2. Can you identify the stakeholders on your campus to implement new technology?
3. What experiences are your students expecting on your campus?
4. What services does your campus ID provide on your campus?

• 
  Kimberly Rademacher

  Director/Auxiliary Services Business Operations

  Central Michigan University
• 
  Jason Wiedenhoeft

  Account Executive

  Transact Campus

As part of this session, Nils Wahlander, HID's Director of Product Management, will meet with Chris Dunham, NC State University's Director of One Card Operations to discuss how HID FARGO Connect, a cloud-based card personalization system, has improved the issuance process for new and incoming students while safely enhancing daily operations. Further, HID will demonstrate its solution and cover the following topics including new solution enhancements: • Connected Experience – Issue directly from your campus card solution • Issue from Anywhere – Send encrypted print jobs while in the card office or from the comfort of your couch, no print drivers needed! • Secure Remote Issuance of Smart Cards – Enroll cards within seconds by reading contactless card data during the print process • Real-Time Visibility of Entire Issuance System – Increase uptime by staying on top things while working remotely Intelligent - Job Management - Load balancing feature that Improves the velocity and steadiness at which batch print jobs are processed.

Discussion Questions:

• 
  Chris Dunham

  Director, Card Operations

  NC State University
• 
  Nils Wahlander

  Director, Product Management

  HID

Monetize Everything. With very few options to increase fees the Trent U Card Office has implemented four new revenue streams to add hundreds of thousands of dollars to the bottom line. A one of a kind arrangement with a meal delivery company provides double digit returns, while improving the customer service experience and expanding dining options, particularly after hours. Our mobile order pre-pay app drove over $1 million is sales last year, returning almost $200k to the University. We will describe our new programs and related revenue streams and explore other opportunities with the attendees, helping schools identify and chart new revenue streams.

Discussion Questions:
1. What are your road blocks to introducing new fees or fee increases?
2. How prepared is your team to introduce/support new programs or incremental fees?
3. What new fees do you identify and how can you convert those to meaningful and manageable income streams?
4. Which departments are allies on campus to implement new or increased fees?

• Patti Kidd

  Manager, Campus Payment and Information Services

  Trent University
• 
  Mark Murdoch

  Executive Director, Food, Conferences and Campus Payment Services

  Trent University

ColorID will lead a discussion with a panel of schools (TBD) who are actually on the road to mobile. Hear stories of when and how they began their road trips, where they are today and what they are learning along the way. Our panelists have chosen to explore a variety of approaches for mobile credentials, both in their research and in practice, with a view to finding migration paths that allow them to control their choice of technologies and pace of implementation.

Discussion Questions:
1. Where are you on the road tom mobile credential adoption?
2. What are your main hindrances to mobile adoption?
3. Why do you want mobile credentials?

• 
  David Stallsmith

  Director of Product Management

  ColorID

Where will you be in 5 years? Chris and Brandon will present an overview of the strategic planning process for the University of Delaware's ONEcard program. We will discuss key points such as defining mission and vision, setting goals and the strategic planning process. If you're not sure where your program is going, or know where you want to be but don't have a plan to get there, please join us to see how we're working to achieve our goals through strategic planning.

Discussion Questions:
1. What's the next big thing for you OneCard program?
2. Have you defined your mission and vision?
3. Do you have a strategic planning process to achieve your goals?

• 
  Christian Sapp

  Sr. Systems Analyst

  University of Delaware
• 
  Brandon Toole

  Manager ONEcard Office

  University of Delaware

At George Washington University we have over 6,000 card readers across 3 campuses. Learn how the GWorld Card Office undertook a self directed large scale audit of campus access. By asking the 5 Ws, who, what, where, why and how, helped us take a fresh approach to access control.

Discussion Questions:
1. Is your office responsible for managing physical access to campus?
2. Have you taken a through review of who gets access where, why and how?
3. Do you manage access to highly sensitive areas such as labs, residential bedrooms, executive offices, data centers, etc?
4. What controls do you have around access control?

• 
  Emily Dieker

  Director, GWorld

  George Washington University

Join Stuart Tucker, Vice President of Partnerships and OEM at WaveLynx Technologies and Bill McGee, Director of IT Auxiliary Services at UGA, as they go over a recent project to upgrade UGA OneCard. They will discuss the project at length, including the formation of internal UGA committees, to selecting the right reader/credential technology, implementation of the solution and how WaveLynx partnered with UGA to set them up for success both now and in the future.

Discussion Questions:
1. What ultimately led to the discussion to upgrade UGA OneCard?
2. What role did WaveLynx play throughout the upgrade process?
3. What is the value of the LEAF credential?
4. What recommendations do you have for campuses looking to upgrade their reader/credential technology?

• 
  William McGee

  Director of IT, Auxiliary Services

  UGA
• 
  Stuart Tucker

  Vice President of Partnerships and OEM

  WaveLynx Technologies

The Cougar Card Office at the University of Houston issues thousands of Cougar Cards to students every fall. Our on-campus resident students are the most critical population that needs their campus card on day one. A crucial step in obtaining their card is to upload their photo. Historically, residential student photo upload and pick-up rates have been low, which puts pressure on the operations team during fall move-in week. In this roundtable session, Rosie Ashley and Daisy Del Fierro will talk about why they made operational adjustments in the summer of 2022, the initial pushback they received from partners, and how they tracked data to validate those adjustments to leadership and Housing partners.

Discussion Questions:
1. What is your photo upload success rate? What communication strategies have had positive outcomes? What strategies to you recommend avoiding?
2. In what ways do you use data in your operations?
3. What role do your campus partners play in your operations? Any recommendations on how you approach your campus partnerships?

• 
  Rosie Ashley

  Director, Cougar Card Services

  University of Houston
• 
  Daisy Del Fierro

  Coordinator, Cougar Card Services

  University of Houston

Strategies for building strong and profitable merchant relationships in an age of ever-increasing online ordering. With the rapid growth of online ordering over the last few years it may seem impossible to increase in-store sales but there are ways to drive customers to your merchants and not only increase revenue but also strengthen your merchant relationships.

Discussion Questions:
1. Is it possible for the card office to increase merchant sales volume?
2. Are there tools at your institution that are being overlooked and could help merchants reach a broader campus population?
3. Can in-person sales growth occur in the age of online ordering?

• 
  Sean Stewart

  Assistant Director of BuckID

  The Ohio State University

Today’s higher ed students crave convenience, speed, ease, and anytime/anywhere access. At the same time operational requirements are rising, enrollments are shrinking, competition is growing, and budgets are tight. What to do? Join University of Illinois and Princeton Identity as they discuss the innovative solutions being used by universities to remain competitive, improve efficiencies, increase safety, and also better meet the expectation of freedom and convenience for our next generation of students.

Discussion Questions:
1. How can we move toward “the cool factor” (from hot and sweaty to cool and steady) of seamless access & student freedom on campus?
2. How we protect our university and still meet the expectations of the Next Gen student?
3. Is Seamless (nothing to carry or know) POS in Café/Stores, for Attendance and for Building Access a reality?
4. Are your Labs, Data Centers, Medical Facilities, & Sporting Arenas secure? Improved Convenience meets High Security.

• John Ealy

  Director, i-card Program & Merchant Card Services

  University of Illinois
• Kurt Springs

  CSO

  Princeton Identity

Is your campus credential program part of an academic department such as Academic/Administrative Affairs, Student Services, or Auxiliary Services? Many campus credential programs are part of a department which goes through periodic accreditation. In fact, the Council for the Advancement of Standards in Higher Education (CAS) program standards can play an integral part in this process. If your program is required to complete a self-assessment, do you know how to get started? Join us as we discuss the new Campus Credential Programs and Services standard and what it means to demonstrate that you meet the standard.

Discussion Questions:
1. How many departments on your campus know about CAS standards or have used them?
2. When was the last time you went through an accreditation process, and will you be one of the campus departments required to do a self-assessment?
3. How can you provide evidence of what your program does to meet the Credential Program and Services standard?
4. Where is the CAS Campus Credential Programs and Services standard available?

• 
  Rosie Ashley

  Director, Cougar Card Services

  University of Houston
• 
  Laurie Harris

  DukeCard Sr. Program Manager

  Duke University

Learn how University of St. Thomas sparked campus-wide change by utilizing intelligent turnstiles with touchless credentials to expedite its student dining experience. Saving money, eliminating lines, reducing theft, and capitalizing on advanced technologies that brand the university as forward-thinking as a key selling point are just a few of the benefits that University of St. Thomas has achieved after its new security implementations.

Understand the goals and challenges University of St. Thomas faced and the solutions they approved to meet their objectives in the in-depth case study session.

Discussion Questions:
1. How to audit your security challenges?
2. What are the key considerations when specifying entrance control?
3. How do you maintain an open and welcoming feel while simultaneously providing a secure facility?
4. When can I expect a return on my investment?

• 
  Amber Beckwith

  Midwest Regional Sales Manager

  Smarter Security
• 
  Marion Standaert

  Card Office Administrator

  University of St. Thomas

Access control systems, video surveillance, and emergency notification systems are standard equipment on college campuses. For many schools, these systems were installed separately, over time, and don’t provide a comprehensive, real-time picture of what’s happening. Residence halls present additional layers of complexity related to visitor access and privacy concerns. By modernizing and unifying security technology, campuses can reduce crime in residence halls while protecting individuals’ privacy and helping public safety, resident life, and facilities departments operate more efficiently. This educational session will guide security teams on how to modernize residence hall security for evolving threats and challenges.

Discussion Questions:
1. Are your access control, video surveillance and emergency notification systems integrated to enable a unified view of campus security including residence halls?
2. How do your video surveillance systems protect residents’ and staff privacy? How quickly can you access and view footage in your current system?
3. What are the essentials of a modern campus security strategy and platform?

• 
  Bob Curry

  Northeast Account Executive

  Genetec, Inc

What is Social Emotional Learning (SEL)? What does Social Emotional Learning have do to with the workplace? How can you incorporate Social and Emotional Learning into workplace operations?

Discussion Questions:
1. How do you practice social-emotional skills in the workplace?
2. How can leaders use social emotional learning skills to build better teams?

• 
  Melissa Neidigh

  Associate Director of Operations

  University of Montana

How does a card office with only one and a half full-time staff members serve 7 campuses worth of students? We leverage tools that allow us to work efficiently and collaboratively. Join this session to learn about how you can use Microsoft OneNote and cloud-based file management to stay organized, save time, and stay sane.

Discussion Questions:
1. What are some organizational/communications-based challenges that your office faces regularly?
2. What tools have you found helpful in your own institution?
3. What paper processes can you convert to digital?

• 
  Jennifer McDonald

  ONEcard Officer

  Georgian College

Stretch and caffeinate yourself before heading into an education session.

Tyler - working with HID Discussion Questions:

Discussion Questions:

Discussion Questions:

• 
  Joe French

  eXpress badging

Have you ever felt like the most inadequate person in the room? If so, we'd love you to join us for a roundtable discussion about imposter syndrome. Help us brainstorm ideas to springboard those feelings of inadequacy into success.

Discussion Questions:
1. How do you define imposter syndrome?
2. How would you help a friend or co-worker who was dealing with imposter syndrome?
3. When was a time that you felt like an imposter?

• 
  Sara Munds

  Assistant Director UIS i-card

  University of Illinois Springfield
• 
  Joann Wright

  Associate Director Operations Division | Planning & Administration

  Texas Tech University

Is Leadership change of your Card Office the chance to take a hard look at what your office is doing and if it should still be doing it?
This presentation will share one school's look at this in relation to: need for physical space, continuation of stored value, absorption of department into security or IT, groups that need identification, etc. How much need is there in your school for a stand alone card office in the future?

Discussion Questions:
1. If you have Online Photo Submission, do you still have any locations that actually take photos?
2. If you have moved to mobile credential, how busy is traffic flow in the office?
3. How are your stored value sales year over year?
4. Is there a card office champion outside of your office?

• 
  Scott Brannan

  Director, OWLcard Office

  Temple University

Humber launched Phase 2 of its digital ONECard rollout last fall. Among other things, Phase 2 included an updated app as well as new digital access control functionality. Learn how Humber is measuring success and how the institution would like to use ONECard to boost admissions. At this session, Humber will also share lessons learned from Phase 2 as well as its plans to add digital photo identification in the next year. If you are new to ONECard or thinking of going digital, you do not want to miss this session.

Discussion Questions:
1. How has the launch of ONECard been received at your institution?
2. How are you handling individuals who cannot or will not adopt a digital credential?
3. Knowing what you know now, is there anything you would do differently?
4. Looking back, what has been the biggest challenge and what advice would you have for someone just getting started?

• 
  Ryan Burton

  Director, Digital Solutions

  Humber College Institute of Technology & Advanced Learning

Please join Allegion's Jeff Koziol as he facilitates a panel of four college campuses that implemented mobile credentials. Learn how the panelists initiated and completed their mobile journeys, what their experiences were along the way, and the results that followed. This session will be interactive and driven by your questions. Learn from those who have gone before you!

Discussion Questions:
1. Why should my campus consider mobile credentials?
2. What was the preparation / deployment process like at your college/university?
3. How was the mobile program funded by your campus?
4. What have the adoption and results of the deployment been on your campus?

• 
  Melanie Chambless

  Manager, Information Technology

  Auburn University
• 
  Anthony Condo

  Director of Central Services

  Swarthmore College
• Mike Henderson

  VolCard Technology Supervisor

  University of Tennessee @ Knoxville
• 
  Jeff Koziol

  Higher Education Sales Consultant

  Allegion
• 
  Mark McKenna

  CAT Card Office Supervisor

  University of Vermont

Discover how Georgia Tech combines online photo submission data and admissions data, using the Transact Enterprise application to verify photo status and create list for card pre-production. Analyzing available data streamlined and improved card printing efficiency. Overview of how card production operation planning, set up, and card distribution to thousands of incoming Fall students in a central campus location resulted in enhanced student experience. This contributed to shorter lines and reduced wait times for card pickup. Utilization of custom fields in Transact System helped in tracking and managing card inventory and distribution to partner campus groups and students.

Discussion Questions:
1. How do you manage or plan card pre-production before fall move in?
2. How do you encourage students to submit photos via online portal prior to move- in?
3. What verification process is in place:
     i. Ensure the identity of the student
    ii. Quickly verify the card status during distribution
4. How do you track, manage, and reconcile the pre-produced student cards?

• 
  Manisha Mishra

  Application Support Manager

  Georgia Institute of Technology
• 
  Jennifer Rocke

  BuzzCard Operations Manager

  Georgia Institute of Technology

Join several current NACCU Board members and Committee members at this panel discussion to learn more about how to make the most of opportunities available to you to boost your professional skillset, build your resume, and make a difference in your association and industry.

Discussion Questions:

1. What can you expect if you have considered taking on a leadership role in your professional association?
2. What is the commitment?
3. And what will you be asked to do? 

Visit the registration desk to register for conference events and guest tickets, or for assistance.

Good morning sunshine, it's breakfast time.

This popular session features four members sharing their latest innovations or insights. It's fast, fun and full of fascinating information.

• 
  Josh Bodnar

  Director of BuckID

  The Ohio State University
• 
  Jennifer McDonald

  ONEcard Officer

  Georgian College
• 
  Fuller Ming

  Senior Director IT, Auxiliary Enterprises

  Howard University
• 
  Nick Sweeton

  Associate Executive Director

  Colorado State University

Learn best practices along with the cost effective technology utilization by The New School card services to operate our office in a most productive, efficient, and create a win-win situation for us and all of our partners around the university community.

Discussion Questions:
1. How are you keeping track of your office traffic?
2. Can you answer what's the busiest and slowest time in the office?
3. What types of technology you are using in the Card Services Office & are you getting the most out of it?
4. How do you manage your printers?

• 
  Bankim Patel

  Director, Campus Card Services

  The New School

The Ohio State University campus dining program is recognized as one of the most innovative dining programs in the country, and many of those innovations are made possible by a strong partnership with the BuckID office. Join Ohio State’s directors of Dining Services and BuckID as they share how they work together to bring modern and innovative services to their students. Learn how this partnership has resulted in successes like Ohio State being the largest mobile ordering program in the nation, and in the launch and expansion of an autonomous delivery program on campus.

Discussion Questions:

• 
  Zia Ahmed

  Senior Director, Dining Services

  The Ohio State University
• 
  Josh Bodnar

  Director of BuckID

  The Ohio State University

Secure 24/7 onsite self service ID card issuing Kiosks - Learn how these kiosks have helped other universities give their students and staff the flexilbility to get their new or replacement ID card issued directly from an onsite, unattended kiosk outside of normal card service centre operating times.

Discussion Questions:

• 
  Stuart Glimstead

  Unicard

ColorID will present with a university partner, TBD, a survey of successful cloud-based solutions for issuing and managing the lifecycles of a variety of credential types. We will also discuss trends in the field of cloud-based applications and where we think things are headed. Specific topics we will cover include identity management, credential issuance, visitor management and mobile ID management.

Discussion Questions:
1. Describe a recent problem you had with one of your card issuance systems
2. What would make life in your card office better?
3. What is the best working system in your card office?

• 
  Todd Brooks

  Vice President, Products & Technology

  ColorID

At Sheridan we are embarking on an ambitious 5-year plan to modernize and become a digital campus using people-centric technology that enhances the student experience and allows staff the capacity to effectively carry out their work. Sheridan College is the first College in Canada to launch a fully functional (Student ID) mobile onecard in the Apple Wallet using NFC technology with the 360U app. The mobile onecard can be used as ID on campus, to make purchases in the bookstore, dine on/off campus, open labs and classroom doors, attend events and much more. At this session we will discuss the implementation plan, use-case scenarios, lessons learned and much more!

Discussion Questions:
1. How do you decide whether to use Bluetooth or NFC technology for mobile onecards?
2. Mobile ID and Digital ID- are these the same thing?
3. Is your current onecard system an on prem solution or cloud based?

• 
  Aesha Brown

  onecard manager

  Sheridan College
• 
  Adam Clark

  Sales Manager

  Touchnet

Join a roundtable discussion on the topic of student staff vs professional staff responsibilities. What roles and responsibilities do these groups take on in your office? Do you ever have challenges enforcing this separation of work?

Discussion Questions:
1. What responsibilities do student staff fulfill?
2. What responsibilities do you reserve for professional staff?
3. How do you enforce these limitations in work?

• 
  Emily Dieker

  Director, GWorld

  George Washington University

Please join Swarthmore College's Anthony Condo and Allegion's Jeff Koziol as they discuss Swarthmore's 6-year journey to pursue keyless access and mobile access on their student housing doors. This session will focus on: - The initial vision - Technology and system selection - Administrative support - Funding process - Deployment - And the results that followed with a secured, engaged student body.

Discussion Questions:
1. How did you sell the access/mobile vision to campus administrators and which stakeholders/functional areas were involved?
2. How did the college/university manage to fund the access/mobile initiative?
3. What benefits has your campus seen in the access and mobile journey?
4. Any installation or deployment lessons learned you would share with campuses looking to do this in the future?

• 
  Anthony Condo

  Director of Central Services

  Swarthmore College
• 
  Jeff Koziol

  Higher Education Sales Consultant

  Allegion

Discussion Questions:

Our session will consist of discussions that focus on Campus parking from the prospective of two different universities. Each university will share their management style and operations. We will discuss our parking software, permit distribution both virtual and physical, and our enforcement policies and procedures. We will discuss ways in which our campus parking has had to pivot since the return of the pandemic and how we are accommodating those who have returned with a hybrid schedule. We hope this informational session will provide new ideas for other universities that are looking to improve and streamline their parking operations on campus.

Discussion Questions:
1. Have you altered your parking policies to accommodate your employees who work with a hybrid schedule?
2. What parking challenges are your institutions currently dealing with?
3. What have you done to improve sustainability on your campus?

• Anna Lambert

  Director of Parking & Dolphin Card Services

  College of Staten Island
• 
  Meghan Rosenberg

  OneCard & Parking Manager

  Babson College

Departmental autonomy can bring a host of benefits to any institution by allowing administrators most familiar with their department’s needs to make independent decisions. However, when that independence results in conflicting systems across campus, autonomy can lead to internal silos, to the detriment of students and staff. As communication deteriorates, residents and employees are forced to carry a pocketful of cards to use in disjointed systems while administrators struggle to manage them all. Join us to learn how a true one-card system can help create a cohesive, connected campus that improves the student experience and reduces strain on university resources.

Discussion Questions:

1. What are your biggest pain points caused by disparate systems?
2. Have you implemented any mobile technology to unify systems?
3. Is cost a reason for keeping things as they are now?
4. What departments or decision makers need to come together to unify systems and create a connected campus?

• 
  Brett Africk

  Director, Platform Sales

  CBORD
• 
  Ryan Wagner

  Director, Integrated Security Sales

  CBORD

Regardless of where you are in your mobile ordering campus journey, this session is for you. Join us to hear how leading foodservice programs across the country are using technology to improve the student experience all while increasing operational efficiency. Learn best practices surrounding the implementation of mobile ordering, kiosks, delivery, robots, lockers, and other creative solutions. Walk away with a better understanding of the critical considerations driving innovation across campus dining and the foodservice industry as a whole.

Discussion Questions:
1. How do retail and foodservice innovations impact your campus?
2. What are the key factors surrounding successful adoption of technology across auxiliaries?
3. How does food service technology streamline your operations?
4. How are universities using food service technology solutions to accomplish their goals?

• 
  Ben Anderson

  Director, Campus Dining

  Grubhub
• 
  Mike Hovestal

  Notre Dame
• 
  Lyle Margerum

  Head of Technical Operations

  Grubhub

Like it or not, students (and their families) are our customers - a group that continues to evolve in numerous ways. As institutions of higher education, our focus has not traditionally included customer service, but expectations are changing. Where do we start? Do we look to Corporate America for inspiration? Let’s talk about what’s going on at our campuses.

Discussion Questions:
1. What are the guiding customer service principles of your department/institution?
2. Have you applied any customer service innovations from successful businesses (i.e. Disney, Ritz Carlton, CFA) in your operations?
3. SHOULD we consider the customer service innovations of successful businesses to guide our operations?
4. If we apply these innovations, what adjustments are required for our departments/institutions/customer base?

• 
  Kim Pfeffer

  Director, EmoryCard

  Emory University

Campuses are looking at Self Service Options for several reasons: It's the right technology for today's students. Waiting in long lines can be otherwise destroy a customers experience. We are all facing extreme challenges ranging from labor, needs for expanded operation and costs. Ordering Kiosks can make your operations efficient serving customers, keeping inventory and reducing waste while enriching the overall campus experience. We will take a look at Mercer's 24 hour solutions for unattended operations for our markets, dining services and bookstore and how we increased sales over 50% during our first semester in operation.

Discussion Questions:
1. Who's using unattended Point-of-Sale solutions?
2. What are the differences between attended and unattended POS on your campus?
3. It's more than just your standard Coke Machine.
4. Steps to Take to add Unattended POS to your campus. It's easier than you might think.

• 
  Ken Boyer

  Associate Vice President for Auxiliary Services

  Mercer University

Interested in taking your card office to the next level of excellence? Then this is the session for you! Over five years ago, NACCU launched the Standards & Guidelines program (SAGs) to help our industry leaders assess the state of their card office and make the changes needed to meet and exceed industry standards. SAGs is a 10-month professional development course covering best practices in everything from leadership to legal matters, and financials to facilities. Our panel are all former SAGs participants and members of different cohorts across the years. We will talk about the basics of SAGs, when you should consider participating in a cohort, our best tips for success, and harnessing the power of the Executive Summary. We will also look ahead to what SAGs may look like in the future. Come help us celebrate five years of SAGs and many more to come!

Discussion Questions:
1. Who should consider participating in the SAGs program?
2. What tools are available to help program participants successfully complete the program?
3. How do you harness the power of the Executive Summary?

• 
  Anthony Condo

  Director of Central Services

  Swarthmore College
• 
  Emily Dieker

  Director, GWorld

  George Washington University
• 
  Audra Forsberg

  Director, One Card and Parking Service Center

  Wayne State University
• 
  Laurie Harris

  DukeCard Sr. Program Manager

  Duke University
• 
  Sheryl Puckett

  Manager of ITS Support Services

  Arkansas State University

Join the University of North Carolina and HID as they embark on the journey towards mobile credentials for a fall 2023 launch. Learn all about UNC’s path to mobile by highlighting discussions around Initial Skepticism, Stakeholder Meetings, Funding, COVID Freeze, Reader Upgrades, Integrations and so much more.

Discussion Questions:
1. Modernization – Mobile will transform a campus unlike anything we’ve seen.
2. Rewarding – A professional and personal achievement to bring a mobile project like this full circle.
3. Sustainability – Institutions have sustainability goals and how mobile can help you achieve them.
4. Accessibility – Limiting touchpoints by supporting health and safety protocols.
5. User Experience – Students expect a great user experience.
6. Convenience – The phone is with them 24/7 already.
7. Security – Mobile promotes higher security practices.
8. Reach of Students – Mobile is how they want to interact on a daily basis. Your staff and administrators can connect with them.

• 
  Melinda Bakken

  Director of Campus Card Services and Person ID

  UNC Chapel Hill
• 
  Tim Nyblom

  Director - End User Business Development

  HID
• 
  Amy Surprenant

  End User Business Development Manager

  HID

Campus card systems capture a lot of information about what’s happening on your campus. In the last few years, it’s become critical to understand who’s on campus doing what and where. This treasure trove of data holds insights and opportunities but the challenge is knowing where to start and how to use the mountain of data to inform business decisions across campus.

If you’re ready to use your data to drive decisions focused on student success, join Jennifer McNeill from the University of Alberta to hear what data points they’re focused on and how they use it to ensure student wellness, understand facility and space usage, identify cost savings in campus dining halls and more. Also regardless of your card system, Jennifer will offer a clear path to help you develop a consistent process to capture and report data and demonstrate the importance of bringing disparate systems together for a comprehensive view.

Discussion Questions:
1. How and what data do you collect?
2. How do you manage the data you collect?
3. What do you do with this data?

• 
  David Falldien

  Manager, Sales Engineering

  TouchNet
• 
  Jennifer McNeill

  ONEcard Manager

  TouchNet / University of Alberta

Eat lunch while participating in NACCU's Annual Business Meeting. We will hold the election for President, vote on By-laws changes, review financials, and give a brief update on association business.

The session will discuss the importance of adopting standards for your campus security technology. We will examine a multi-year effort to standardize in this regard and how we use that standard globally for all our campus locations.

Discussion Questions:
1. Are you actively adopting and maintaining standards today?
2. Are your standards documented and socialized with other campus units?
3. What are some challenges you have/or are currently experiencing trying to adopt standards on your campus?

• John Matherson

  Associate Vice Chancellor, Global Campus Safety, Secuity Systems and Operational Continuity

  New York University

Join CloudCard, ColorID, and [partner institution] for a session covering [partner institution's] automated photo submission workflow. We'll cover the pros and cons of a photo submission process that heavily relies on Artificial Intelligence to process photos quickly.

Discussion Questions:
1. How many photos can you approve/deny in 1 hour?
2. What scares you about using artificial intelligence to process id photos?
3. What would you do with an extra 5+ hours a week during the summer?

• 
  Luke Rettstatt

  Managing Director

  CloudCard
• 
  David Stallsmith

  Director of Product Management

  ColorID

This presentation explains how the University of Denver incorporated autonomous 'cashierless' technology at two locations on campus, including deploying the new technology, integrating it with existing systems and processes, and opening it to the students and employees. It will focus specifically on the process of deploying the technology in a university setting rather than public commercial retail.

Discussion Questions:
1. How does your community environment currently interact with your food and retail environments?
2. Will these markets fit into that experience or change it?
3. Does your campus embrace new smart-phone based experiences, or do they prefer face-to-face interaction?
4. How will you provide a communication channel to your students/employees/customers who interact with these markets?

• 
  Scott Murray

  System Specialist II

  University of Denver

The relationship Business Services /GATORONE Card Office has developed with business partners has helped to create synergy for advertising services to incoming students.

Discussion Questions:
1. How does your office participate in Orientation?
2. How does your office leverage its relationship with its business partners and new/incoming students?
3. As schools begin making the switch to mobile, do you feel this relationship will change?

• 
  Jenn Banfield

  Marketing & Communications Specialist

  University of Florida
• Jody Franklin

  Operations Manager

  University of Florida
• 
  Robin Stewart

  Director of Administration & Finance

  University of Florida

Can you close your eyes and imagine a campus of the future? We can. From wearable credentials to imminent access control rooted in ambient computing, the future may be closer than you realize. No, we won’t be talking about the space age cartoon of days gone by, but we will absolutely help you imagine existing within the secure campus of the future.

Discussion Questions:
1. What do you believe is the next technology integration you’ll see on campus?
2. In your opinion, what is the most important technology integration you use daily on campus?
3. Imagine the campus of the future -- what ambient computing features do you see?

• Byron Whetstone

  CEO

  American Direct

The Exhibit Hall at a conference can be an overwhelming experience for an Introvert. The people, the talking, and the noise can all be enough to make a person want to run away. I know, because I have been the person who ran away. I can honestly say that I have been to conferences where I didn't spend more than ten minutes in the exhibit hall. It doesn't need to be overwhelming and there are ways to even make it enjoyable. As a verified Introvert who has been attending the NACCU conference and other conferences for over 20 years, I can share some tips and tricks to making the exhibit hall a positive part of your conference experience.

Discussion Questions:
1. Why do you think the exhibit hall can be overwhelming?
2. What kinds of things do you do in your everyday world to help you in social situations as an introvert?
3. What are your goals for the exhibit hall experience?

• 
  Jessica Bender

  Auxiliary Services Manager

  Palm Beach State College

Optimization of business practices using tools that you already have at your disposal.

Discussion Questions:
1. What tools are you currently using to track your operation's card production, lost card sales, and waste?
2. What manual processes are you currently performing that you would like to make automatic or more streamlined in your operation?
3. What barriers do you face in your operations that prevent you from achieving your goals? This could be financial, staffing, or operational.

• 
  Chris Dunham

  Director, Card Operations

  NC State University

Grab a libation and a snack and join in the excitement of the Exhibit Hall!

Browse exhibitor booths and learn about all the products and services available to the campus identification & transaction systems industry. Access control, card system providers, cloud software, kiosks, card suppliers, promotional products, printers, and more!

Visit the registration desk to register for conference events and guest tickets, or for assistance.

Good morning sunshine, it's breakfast time.

All corporate members and exhibitors are welcome to join us for breakfast with the Member Engagement Committee and NACCU board and staff.

Browse the exhibit hall. Enter the drawing for amazing prizes donated by our corporate members. Winners posted in the NACCU booth and on Twitter.

NACCU 2023 Award recipients will be honored, we will preview NACCU 2024 in Covington, Kentucky and someone will win the coveted Grand Prize! It could be you!

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

Discussion Questions:

Discussion Questions:

Learn about the path that Swarthmore College took to implement mobile credentials within 6 years of the inception of their OneCard program.

Discussion Questions:
1. Are you thinking about mobile credentials?
2. Will your current infrastructure support mobile credentials?
3. If mobile credentials are on your roadmap, what does your timeline look like?

• 
  Anthony Condo

  Director of Central Services

  Swarthmore College

I need your help! I would love to make the University of Rhode Island Campus ID & Dining Office be the One Card office that all schools look up to be the best example for the industry! Let’s pretend money is not an issue for this project, how do we get to the top of the Card Access game? Let’s have a brainstorming session with current top contenders in our field as well as offices that are in similar situations as the University of Rhode Island!

Discussion Questions:
1. Where to begin to upgrade from mag stripe cards to Mobile?
2. Do we skip the smart card process?
3. How would we integrate smaller sections of pivotal offices like Lock shop into our one stop shop?
4. Infrastructure on Campus, how to get Capitol projects on board to get us a new larger location?
5. Budgets and ownership, who wants us? Where would fit best?

• 
  Rebecca Estey

  Manager, Campus ID & Dining Office

  University of Rhode Island

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

How many times a day, week, month or year do you ask “How Do I…? Here is your opportunity to get that pesky question addressed. This is a crowdsourcing session with vendors and their superusers. Bring the things that are puzzling you and you’ll leave with new resources, saying “Oh, so THAT’S how I…”

Each session will be facilitated by vendor support representatives and institutional members who will help users solve challenges or develop a roadmap for upcoming plans. This is not a sales pitch session, nor a grumble session. This is a way to bounce things off a room of experts. Who knows, you may end up being someone’s expert!

Learn how Central Michigan University planned and prepared the deployment of new hardware and implemented CloudPOS. Tips and strategies on how to align your OIT and Business Processes for a successful deployment.

Discussion Questions:
1. Have you identified your stakeholders?
2. Do you have a vision for your student experience?
3. Do you fully understand your current campus environment and potential end of life hardware?
4. What systems do you need to integrate with?

• 
  Kimberly Rademacher

  Director/Auxiliary Services Business Operations

  Central Michigan University

How to overcome migration woes when moving from a 1985 Atari Access control system while playing Nintendo to becoming the new Playstation 5 card office. Providing some tips and tricks to make the migration less painful and how communication plays a key role.

Discussion Questions:
1. Do you feel like you are playing games trying to get your technology to work smoothly on your campus?
2. How many schools use the magstripe/proximity cards currently?
3. How many schools use NFC or mobile credentials?

• 
  Monica Seko

  Manager, Campus Cards & Dining Systems

  DeSales University

Learn how Penn State navigated the twists and turns of implementing mobile credentials at 22 campuses while at the same time, modernizing the id+ card - featuring a new card design and contactless technology. We will share how we bypassed traffic jams and recalculated wrong turns to reach the finish line on time. The journey of a thousand miles begins with a single tap.

Discussion Questions:
1. How do you select the right stakeholders to get your project moving forward when multiple departments and units believe they should be driving the bus?
2. Does the need for modernization require a completely new outlook in regard to policies and procedures or can you mesh the old with the new?
3. Not everyone will be ready or able to take the trip with you. How do you handle backseat drivers?

• Amy Perryman

  Manager, id+

  Penn State University

Discussion Questions:

End your conference experience at Austin's legendary venue, The County Line on the Lake. Enjoy barbeque and drinks with your new and old NACCU friends on the banks of Lake Austin at this indoor-outdoor location featuring a beautiful large redwood deck overlooking the water. It's sure to be a memorable evening!

Guest tickets $70

Wear your badge to board the bus.

Institutional attendees are invited to attend a free post-conference tour of the HID manufacturing facility. The tour will include refreshments & transportation. Check-in will be at 8:30 a.m. and the tour will depart from the Renaissance at 9:00 a.m. The tour will depart from HID HQ at 11:30am with a return to the hotel. There is no cost to participate in the tour, but registration is mandatory.