Opening - Auxiliaries Analyst
The Auxiliary Services Technology Analyst is the primary technology operations and support role for Campus Auxiliary Services team in the Finance division. This role is responsible for the technology needs of American University’s dining program, one card program, conference operations and other key university stakeholders.
The Auxiliary Services Technology Analyst serves as a primary administrator for the university’s campus card transactional system and dining program point-of-sale systems, as well as associated point-of-sale terminals and other integrated hardware. This role also serves as a primary data steward for Physical Access Control systems, housing systems and a subset of American University’s Enterprise Resource Management system. Rigid attention to detail is needed to ensure accuracy of critical data supporting Campus Auxiliary Services systems, stakeholders, and business processes. This role is responsible for working with many stakeholders to fix issues, enhance existing technology and implement key new technology features. In such projects, the technology analyst is responsible for gathering requirements, planning, and communicating with affected stakeholders, designing, and testing a technology solution and managing a timeline for releasing the solution to customers. The incumbent must maintain relationships with key stakeholders, oversee system functioning and maintenance and respond to any critical issues in a timely fashion.