Opening - ID Card Services Administrator
The role of the ID Card Services Administrator is to build and support the processes, technology, and policies necessary to create and distribute PSU ID cards to students, faculty, staff, tenants, vendors, visitors, and contractors.
This position will work closely with the Campus Public Safety Office (CPSO) which oversees building access control, as well as campus consumers like dining, housing, and the Library who use PSU IDs for identification, building access, checkout, and other related functions. Close internal partners within the Office of Information Technology (OIT) include the Help Desk for printing and distribution, the Infrastructure and Cloud Applications Team for administering the access control systems and integrations, and the Identity and Access Management team responsible for PSU computer accounts and digital identities.
A day in the life of this role would start by reviewing any open issues related to ID card operations created or escalated from the prior day and respond or resolve as needed, which may also involve collaborating with other OIT teams or CPSO Access Control. The rest of the morning you’ll continue looking for efficiencies by researching software solutions,reaching out to vendors for demonstrations, collecting pricing info, and gathering technical requirements. You’ll present this information to the project team assembled to digitize and automate the ID card request processes, ensuring the backend teams have the information they need to integrate changes into the PSU account management and access control systems. Later in the day, you’ll work with a campus advisory group to develop a roadmap for enhancing the usability, security, and customer experience of ID cards on campus, taking into consideration the various users of ID cards, student feedback, and market trends within the sector. Near the end of your day, you’ll train new Help Desk hires on the ID card creation process and process documentation so they are prepared to assist customers with damaged or lost badges that need replacement. At the end of the week, you’ll conduct routine maintenance on equipment, inventory supply levels, and place restocking orders.
The primary job duties are:
1. Coordinate ID Card systems and processes (30%) – Develop, implement, and conduct processes necessary for accurate, and efficient creation and distribution of university ID cards.
2. Conduct campus needs analysis and product evaluations (25%) – Work with software, hardware, and service providers to ensure integrated and cost-effective solutions for ID card creation, photo management, and distribution based on evolving campus needs requirements.
3. Deliver training and support (20%) – Develop and conduct training for support personnel on the ID card creation, replacement, and printing processes for in-person delivery of ID cards.
4. Collaborate with ID card partners (10%) – Coordinate with the technical, security, and customer teams related to ID card service to enhance and improve the overall experience for customers while maintaining high levels of security and accountability.
5. Maintain equipment and supplies (10%)- Configure, deploy and maintain onsite ID printing, associated software and hardware, and supplies using a combination of direct maintenance and vendor/contracted services.
6. Other duties as assigned (5%) – Includes infrequent tasks related to the delivery of ID card services or voluntary departmental activities most frequently related to team and culture-building activities.