Zero to Hero: Building Out Campus Card Services One Step at a Time

Zero to Hero: Building Out Campus Card Services One Step at a Time 

Wednesday, June 18, 2025
2:00 PM Eastern / 11:00 AM Pacific

Implementing changes to card services and technology on campus can feel overwhelming, but with the right approach, you can make impactful improvements one step at a time. McMaster University, in collaboration with TouchNet, is here to guide you through a proven, manageable process that will help you create a holistic campus experience tailored to the evolving needs of the next generation of students.

Join us for this insightful discussion, where we will break down the journey into actionable steps, showcasing how strategic change management and innovative technology solutions can come together to transform your campus card system. With the expertise of McMaster University and the capabilities of TouchNet’s OneCard solution, you’ll gain insights into how to start small and scale effectively to achieve long-term success.

Key Takeaways:

• Building on One Change at a Time: Learn how to implement change incrementally, ensuring each phase is manageable and impactful.
• Collaboration with Partners: Understand how partnerships with TouchNet’s third-party vendors enhances the ability to deliver seamless card services that meet student needs.
• Creating a Holistic Campus Experience: Discover how to integrate various services and technologies into a unified system that enhances student life across campus

Presenters:

Rob Morrallee, Director of Operations, McMaster University 
Celicia Hiatt, Senior Product Manager, TouchNet