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27th Annual NACCU Conference



Keynote & Sessions

Keynote
Session Schedule
Session Details


Keynote Speaker    

Craig Karges:
Experience the Extraordinary:
Ignite your Intuition

In an entertaining blend of mystery, humor, psychology, and intuition, using total audience participation, Craig Karges dazzles the mind as he challenges audiences to question what is real and what is unreal; what is possible and what is impossible. Including focus from entertainment to empowerment, Karges does more than simply amaze and entertain. Participants learn memory techniques; their intuition is tested; and they are taught how to tap into their subconscious minds to enhance creativity and decision-making. This is a hands-on, interactive session that awakens participants to the possibility of reaching their full potential while experiencing greater personal power and achieving success more easily.

About Craig Karges

There are speakers and there are entertainers but there is only one Craig Karges.Craig is the author of Ignite Your Intuition, Extraordinary Tales and The Wizard’s Legacy.His television credits include The Tonight Show, CNN, Fox News Channel, CNBC and E! Entertainment Television.He has become extraordinarily popular with audiences for his ability to blend entertainment, message and motivation in one exciting program.


Sponsored by Wells Fargo     

 


Session Schedule


EDUCATION SESSIONS: BLOCK 1

Monday, April 20, 2020 11:00AM-12:00PM

Don't Mess With X: Xavier's Outlaw Guide To Innovative Marketing and Operational Solutions
Jennifer Paiotti, Xavier University & Matthew Drummond, Transact

One-Year Service Enhancement Journey
Kim Pfeffer & Shane Grizzle, Emory University

Optimize Your Upgrade: The Full Life Cycle of a System Upgrade
Maggie McCarthy, University of Montana

Panel Discussion: What your Campus Needs to go Mobile
Jeanine Brooks, The University of Alabama; Mark McKenna, University of Vermont; Bill Strickland, University of Tennessee - Knoxville; Sheryl Puckett, Arkansas State University

Roundtable Discussion: Are Stored Value Programs Facing Extinction?
Scott Brannan, Temple University

Atrium by JSA Gold Session
Tammy Johnson, Atrium by JSA Technologies Inc

Credential Technology 202(0)
David Stallsmith, ColorID

The Invisible Tsunami: Preparing for the Mobile Migration
TBD, Genetec


EDUCATION SESSION: BLOCK 2

Monday, April 20, 2020 1:15 pm-2:15 pm

Implementing TruCredential
Rebecca Estey, University of Rhode Island

Our Journey: From Homegrown Card System to Vendor-Based Solution
Deborah Davis & Esmeralda Valdez, University of Houston

Valuable Lessons Learned During Clemson’s Journey to the Apple Wallet
Steve Robbins & Matthew Tegen, Clemson University

Working Better Together: Effective Communication through True Colors
Laurie Harris, Duke University

Roundtable Discussion: Topic Coming Soon

Best Practices for Enabling Mobile Credential-driven Transactions and Privileges on your Campus
Dan Gretz,Transact

HID Global Gold Session
Brett St. Pierre, HID Global

Life Without Lines: The Modern Mobile Student Experience
Howard Polack, Nelnet Campus Commerce


EDUCATION SESSIONS: BLOCK 3

Monday, April 20, 2020 2:30 pm-3:30 pm

Business Workflow Processes for Online Photo Submission
Luke Rettstatt & Tony Erskine, Cloud Card

Mobile First: Year 2 and Beyond
Jeanine Brooks, The University of Alabama & Barton Lawyer, Duke University

More Effective Policy and Procedure Enforcement
Sheri Milhollin, Texas Christian University

Roundtable Discussion: Fun with Funding: How in the World do I Pay for This?
Melinda Bakken, UNC Chapel Hill & Wendy McCrory, North Dakota State University

Choosing Campus Credential Solutions that Benefit Both Students and Schools
Fred Emery, OneCard, TouchNet

Entrust DataCard Gold Session
Leif Knutson, Entrust Datacard

Let's Talk Mobile: UVM and UTK Share their Mobile Credential Transition Experience
Jeff Koziol, EOM, Allegion; Mark McKenna, University of Vermont; Mike Henderson, University of Tennessee - Knoxville

EDUCATION SESSION: SPECIAL SESSION
Monday, April 20, 2020 3:45 pm-4:30 pm

NACCU Volunteer Leadership
Emily Messa, University of Houston; William Bourlier, University of Southern California; Melissa Neidigh, University of Montana


EDUCATION SESSIONS: BLOCK 4

Tuesday, April 21, 2020 10:15 am-11:00 am

Contract Compliance: Successfully Managing Service Contracts and Implementing Standard Operating Procedures
Esmeralda Valdez & Deborah Davis, University of Houston

Enhancing Service and Metrics with iQueue
Kim Pfeffer, Emory University & Lori Gager, Cobalt Fire Software, LLC

From Electrical Closet to the Current of the University: Moving the Card Office to Improve Integration
Scott Gallimore, Coastal Carolina University

NYUCard Global Badge Printing
Michael Schryer, New York University

Pitch Your Program!
Amy Fox, Florida State University

The Future of Campus IDs and Mobile Drivers Licenses when mDLs Become Available
Scott Vien, GET Group North America

Think You are Ready for Mobile?
Ken Boyer & Jay Bonney, Mercer University

NACCU Book Club: The Five Dysfunctions of a Team
Laurie Harris, Duke University & Deborah Nightingale, Liberty University


EDUCATION SESSIONS: BLOCK 5

Tuesday, April 21, 2020 11:15 am-12:00 pm

Drab to Fab: One Card, One Woman
Monica Paly, DeSales University

Eradicate Student Hunger with a Campus Meal Donation Program
Sheri Pape, & Rob Wakelee, CBORD

Gen Z Staff: Producing Training Materials for a New Generation
Amy Fox, Florida State University

Learn to Flex Your Emotional Intelligence Muscles for Leadership Success
Emily Messa, University of Houston

Technology Research Committee: Where We Are and Where We're Heading!
Jay Kohn, Stanford University & Barton Lawyer, Duke University

The Rise of Contactless Cards in Higher Education
Kati Kennedy, BankMobile & Daniel Erickson, Sam Houston State University

Web Photo Upload: Increase Participation through Marketing, Best Practices and Innovation
Alan 'AJ' Jacubenta & Jeremy Wilson, MyPhoto 

Roundtable Discussion: Tips for Successfully Completing the NACCU Standards and Guidelines Program
Facilitators: Laurie Harris, Duke University & Deborah Davis, University of Houston

EDUCATION SESSIONS: BLOCK 6
Tuesday, April 21, 2020 1:30 pm-2:30 pm

Changing for Mobile: Orientation
Courtney Petrizzi, The University of Alabama

Leadership Exploration for Higher Education
D. Brett Collins, Towson University

Making and Managing Campus Credentials
David Stallsmith, ColorID & Co-Presenter(s) TBD

The Journey Towards a Single European Student eID
Eugene McKenna, ECCA

Roundtable Discussion: What Was Your Best Idea This Year?
Joann Wright, Texas Tech University

ASSA ABLOY Gold Session
Jim Primovic, , PERSONA / ASSA ABLOY

Move Beyond Plastic: Campus IDs are Going Mobile
Read Winkelman, CBORD & Mark McKenna, University of Vermont



EDUCATION SESSIONS: BLOCK 7

Wednesday, April 22, 2020 1:30 pm-2:30 pm

Be Prepared: Lockdowns and Emergency Management
Emily Dieker, George Washington University

Building a Mobile Empire: Melding Industry Tech with School Branding
Daniel Havens & Sharon Webster, University at Albany

Going Mobile without NFC
Jay Kohn, Stanford University

Resolving Conflict in the Card Office
Mikhail Ilin, Suffolk University

Users Group Conference from the Ground Up
William McGee, University of Georgia

Roundtable Discussion: Online Photo Submission Processes
Scott Brannan, Temple University; Stephen Courchane, University of Minnesota; Jennifer Hill, Johns Hopkins University; Richard Tamborelli, Rhode Island School of Design



EDUCATION SESSIONS: BLOCK 8




LEARNING LABS BLOCK 1

Wednesday, April 22, 2020 9:30 am-10:00 am

Save Time and Energy for Students and Staff with Online Photo Submission
Akela Richardson & Dayla Wight, Fullidentity.com, Inc.

Create a Winning Cloud Strategy for your ID Program
Charles Surendranath & François Renaud, SFASE

Your Campus Card is Evolving into Your Campus Apps
John Shine, Kornukopia



LEARNING LABS BLOCK 2

Wednesday, April 22, 2020 10:30AM - 11:00AM

Creating Value through Integration: How Seamless Integration increases Efficiency, Security, and User Experience while Lowering Costs
Jeff Bransfield,, RS2 Technologies & Justin Dagen, Detrios

How Automating Access Control Improves the Student Experience
Brian Adoff, SwiftData Technology

LEAF Consortium: What Is LEAF and How Does it Enable Ownership of my Credential Technology?
Jacob Jablonski, WaveLynx Technologies & Jeff Koziol, Allegion



LEARNING LABS BLOCK 3

Wednesday, April 22, 2020 11:30AM - 12:00PM

Engaging GenZ with a Unified Campus Mobile App
Matt Willmore, Modo Labs, Inc. & Deana Kreitz, Director, University of Houston

Are you Locking your Front Door and Leaving your Back Window Open?
Danny Chung & Henry Hoyne, Northland Controls


Session Details


EDUCATION SESSIONS: BLOCK 1

Monday, April 20, 2020 11:00AM-12:00PM

Don't Mess With X: Xavier's Outlaw Guide To Innovative Marketing and Operational Solutions

Jennifer Paiotti, Director of Marketing, Xavier University
Matthew Drummond, Senior Solutions Engineer, Transact

Session Type: 60 Minute
Core Competencies: Administration & Operations |Technology
Level:  Beginner | Intermediate | Advanced

Description:
In this session, we will discuss how to use imaginative and unique solutions utilizing your campus card data and transaction systems. Xavier's award-winning textbook program 'Day One' provided innovative thinking using current assets such as the campus card system, mobile ordering app, and mobile readers. Learn how Xavier enhanced the distribution process by decreasing wait times, improving customer marketing solutions, and capturing analytical data. This session will encourage attendees to consider how their campuses can drive revenue, reduce costs, increase engagement, and fuel their university’s student success.

Discussion Questions:

  • How are you using your campus card system in a unique way?
  • What situations do you have where you think the campus card system could be beneficial?
  • What challenges do you have expanding the use of your campus card system?
  • Does your campus use business intelligence/demographic data from the campus card system to view trend analytics?

Jennifer Paiotti currently serves as the Director of Marketing at Xavier University located in Cincinnati, Ohio. Jennifer has served the University for eight years and within that time has received numerous national awards for innovative technologies and marketing endeavors. Jennifer's role at Xavier includes the oversight of over 14 departments within Auxiliary Services, managing marketing and technology solutions for the contracts and partnerships on campus.

Matthew Drummond is currently a Solutions Engineer with Transact. Matthew came to Transact as a part of the Sequoia retail system acquisition, where he served as product manager for e-commerce and mobile solutions. Matthew's background in higher education includes being the Director of the Duke Card Office at Duke University and the Program Administrator for the Tiger 1 Card Office at Clemson University. Matt has served on several advisory boards, including the Board of Directors for NACCU.

 

One-Year Service Enhancement Journey

Kim Pfeffer, Director, EmoryCard, Emory University
Shane Grizzle, Manager, EmoryCard Operations, Emory University

Session Type: 60 Minute
Core Competencies: Administration & Operations |Communication |Leadership |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Faced with excessive wait times, long lines, inadequate infrastructure, and unsatisfactory customer service obtaining an EmoryCard was considered an undesirable yet necessary evil. Over the past year, EmoryCard has embarked upon a journey to research and adopt a variety of service enhancements to bring quality service to our customers. With a focus on customer service, infrastructure development and communications and outreach, EmoryCard now offers a wide variety of services and enhancements that make the campus card experience so much more than a necessity.

Discussion Questions:

  • How do you queue your customers on a regular business day? During your busiest times of the year?
  • How do you gauge customer satisfaction?
  • What service enhancements have you researched? Considered? Implemented?

Kim Pfeffer has been involved in card services since 2007 in positions at both Thomas Jefferson University (Philadelphia) and Emory University (Atlanta). Kim began her career as a Fraternity/Sorority Advisor and has served in various roles in higher education over the past 20+ years. Kim serves as Chair of the NACCU Professional Development Committee, a member of the NPI Faculty, and is a key contributor to the NACCU Primer Guide.

Shane has been an active member of the EmoryCard Team for the past 19 years. He started out as a field technician and over the years transitioned to Manager of EmoryCard Operations.

 

Optimize Your Upgrade: The Full Life Cycle of a System Upgrade

Maggie McCarthy, Manager, Griz Card Center, University of Montana

Session Type: 60 Minute
Core Competencies: Administration & Operations |Leadership |Planning
Level:  Beginner | Intermediate

Description:
System upgrades are critical for maintaining a stable card system. UM recently completed an upgrade requiring a two-day downtime and ‘touching’ each individual device. We'll walk you through the entire process of planning, communicating, upgrading, and evaluating a card system upgrade. You will see examples and learn strategies on how to manage the upgrade project, communicate and engage with your stakeholders, survive upgrade day(s), and complete a post-upgrade after-action review.

Discussion Questions:

  • Are you planning a system upgrade soon?
  • Are there any challenges of upgradin that we should chat about?
  • Has anyone done a system upgrade, an was there a After Activity Review (AAR)?
  • What was supposed to happen?
  • What actually happened?
  • Why was there a difference?
  • What can be learned from this?

Maggie currently oversees the day-to-day processes of the Griz Card Center and the Griz Card managed systems (Transact, Sequoia Quadpoint, Orbital Shift) and serves as a system liaison for two affiliate campuses. She has served in evolving roles as a card office staff member since 2009. Maggie received her BS in Business Administration-Marketing from the University of Montana. Maggie currently serves on the NACCU Membership Committee.

 

Panel Discussion: What your Campus Needs to go Mobile

Jeanine Brooks, Director, Action Card, The University of Alabama
Mark McKenna, Director, CATcard Service Center, University of Vermont
Bill Strickland, Director of Operational Services, University of Tennessee - Knoxville
Sheryl Puckett, Director of Card Services, Arkansas State University

Session Type: 60 Minute
Core Competencies: Fiscal Mgmt |Planning |Technology
Level: Intermediate | Advanced

Description:
Our panelists have already made the conversion to mobile at their campuses and are ready to answer your questions. Do you need to know how to get the project started and who to include, what infrastructure is required or what steps are part of implementation planning? Come prepared with your questions for this group of experts who can share how they successfully implemented mobile card.

Discussion Questions:

  • What basic campus and card system infrastructure is needed to move to mobile card?
  • How did you manage administrative and departmental support across the campus for the project?
  • What are the major implementation project steps?

Mark McKenna is the director of the CATcard Service Center at the University of Vermont. He and his team have successfully rolled out leading edge card technologies over the years; biometric, contactless and web-based solutions to name a few. Most recently the team moved to a “card-less” mobile credential using the Apple Wallet.

Sheryl Puckett is the Director of Card Services at Arkansas State University. She has been at ASTATE for over 22 years and in the Card Center for 19 years. Sheryl has served in several positions since starting at ASTATE and has been a major part of the growth of the Campus Card Center from a small corner in the Student Accounts Department to a large area dedicated solely to the Campus Card Center. Sheryl is a current member of the NACCU Board of Directors. She has served on the Professional Development Committee and is a key contributor to the NACCU Primer Guide.

 

Roundtable Discussion
Are Stored Value Programs Facing Extinction?

Scott Brannan, Director, OWLcard Office, Temple University

Session Type: Roundtable Discussion
Core Competencies: Fiscal Mgmt |Leadership |Planning
Level:  Beginner | Intermediate | Advanced

Description:
Schools have reported that sales (and overall deposits) in university stored value programs are slipping. Considering other options for students and parents, such as personal credit cards, Apple Pay, Venmo, Zelle, and others as forms of payment, and as smaller merchants increase acceptance of these payment methods, is there a diminishing need for university operated and managed stored value accounts? If the answer is yes, what does that mean for the operations of card offices? This discussion will focus on this question and brainstorm ideas for revenue replacement.

Discussion Questions:

  • What trends are your campus experiencing related to stored value account(s)?
  • Do you think this is over-reaction, or will the status quo remain?
  • If this continues as a trend, does anyone have ideas for revenue replacement for commissions?
  • If declining value account sales were to bottom out, what impact do you think it would have on vendors on campus, and in greater concern, the campus itself?

Scott Brannan has worked in the card office since 2003 and in the university environment since 1992. In managing the card environment at Temple University, he interacts with all levels of constituents and strives to keep increasing opportunities for use cases on campus. Current highlights include mobile credential and online photo submission. Scott has served on numerous NACCU Committee, the NACCU Board and chaired two conferences. He was named Outstanding NACCU Volunteer in 2019.

 

Atrium by JSA Gold Session

Tammy Johnson, Atrium by JSA Technologies Inc

Session Type: GOLD 60 minute
Core Competencies:
Level:  

Description:
Coming soon!

 

Credential Technology 202(0)

David Stallsmith, Director of Product Management, ColorID

Session Type: GOLD 60 minute
Core Competencies: Administration & Operations |Fiscal Mgmt |Technology
Level:  Beginner | Intermediate | Advanced

Description:
With so much recent buzz about virtual credentials, it is easy to overlook the importance of campus cards. This session will talk about where card technology has been and where it is headed. There are still good reasons to take campus cards seriously.

Discussion Questions:

  • How does card security work?
  • How much does it cost to make and use ID cards?
  • How does infrastructure affect our credential decisions?

David Stallsmith is the Director of Product Management at ColorID. He works closely with manufacturers, vendors, and end users to promote understanding of the complicated products and services that comprise the identification industry. He has contributed to decision-making process at many universities, health care facilities and government agencies as they considered acquiring contactless, smart card, mobile ID and biometric systems.

 

The Invisible Tsunami: Preparing for the Mobile Migration

TBD, Genetec

Session Type: GOLD 60 minute
Core Competencies: Administration & Operations |Planning |Technology
Level: Intermediate

Description:
What has two eyes, ten fingers, is always on their phone and never remembers their one-card? Your students! There’s currently a big push for campuses to start using phone-based mobile credentials. With students embracing it and Apple driving it, you will need to know all you can to make the best choice for your school.

Discussion Questions:

  • What will it take to move to mobile credentials?
  • How do you get ready for the mobile credentials migration?
  • What hardware and software will you have to change?
  • How will you issue access cards and how will you manage them during your campus migration to mobile credentials?

 


EDUCATION SESSION: BLOCK 2

Monday, April 20, 2020 1:15 pm-2:15 pm

Implementing TruCredential

Rebecca Estey, Coordinator, Campus ID & Dining Office, University of Rhode Island

Session Type: 60 Minute
Core Competencies: Communication |Planning |Technology
Level:  Beginner | Intermediate

Description:
This presentation will focus on URI’s journey to implement TruCredential within CBORD’s Odyssey Direct Site. URI’s main Campus ID & Dining Office produces the majority of the IDs however, they were tasked to bring on board Providence’s smaller ID card office by implementing one single customization workflow allowing the office to now produce and program cards like the main campus’s office. Since, URI was the first school to implement this brand new software suite, there have been many learning curves within ALL facets; Cord, TruCredential, Campus ID & Dining Office, URI Dining Services IT, and last minute additions to card printing Public Safety and Health Services. Come learn about the new innovations and productivity that has been implemented with our mergers!

Discussion Questions:

  • Is your ID production software customizable?
  • Does every office on campus need to be on the same page with IDs and badges?
  • Do you want to be able to print IDs from literally anywhere?

Rebecca 'Becky' Estey has worked at the University of Rhode Island for 11 years. She has been the Coordinator of Campus ID & Dining Office for the last five years.

 

Our Journey: From Homegrown Card System to Vendor-Based Solution

Deborah Davis, Director, Cougar Card, University of Houston
Esmeralda Valdez, Executive Director, University Services, University of Houston

Session Type: 60 Minute
Core Competencies: Communication |Planning |Technology
Level: Intermediate

Description:
Transitioning to a new card system presents many challenges to a campus community. Moving from a custom institutional solution to a vendor driven solution presents challenges from managing expectations to understanding the workings of the new industry supported system. Innovative card systems involve many campus entities and partnerships are formed. Current partnerships need to be maintained, helping to navigate what will be changing is critical to a successful transition. We will talk about our experiences during this transition and the obstacles we had to overcome.

Discussion Questions:

  • How often should you evaluate your card system?
  • What are the best practices for introducing a potential new system to your current stakeholders?
  • How do you manage expectations of current stakeholders and new stakeholders?
  • How do determine when/how much involvement should be allowed between current partners and a new provider?

Deborah Davis has worked for the University of Houston for more than 24 years and has been with campus auxiliaries since 2007 in a number of different roles. While her roles have expanded and contracted over the years, her management of the Cougar Card Office has not changed. Currently she is the Director of Cougar Card Services.

Esmeralda Valdez has more than 27 years of experience in higher education and currently serves as the Executive Director for University Services at the University of Houston (UH). In this role, she oversees the strategic directions and management of an extensive portfolio of auxiliary services, including printing, promotional products and postal, campus card, and sustainability services.

 

Valuable Lessons Learned During Clemson’s Journey to the Apple Wallet

Steve Robbins, Director of TigerOne, Clemson University
Matthew Tegen, Director of Systems and Operations, Clemson University

Session Type: 60 Minute
Core Competencies: Administration & Operations |Planning |Technology
Level: Intermediate

Description:
Clemson University had a unique opportunity to be one of the first schools to work with Apple, CBORD and HID to move the TigerOne card into the Apple Wallet. Join in to explore the journey to introducing a mobile ID for students, faculty and staff.

Discussion Questions:

  • Why would you want to adopt a mobile ID?
  • What are the main use cases that you have in mind?
  • Do you have any concerns with students having multiple credentials?
  • How much do you feel like a mobile credential is worth to your school?
  • What are the resources that you have available for a project like this?

Steve Robbins is the director of TigerOne card services. He has been involved in the field for over 20 years.

Matthew has worked with technology infrastructure since 2003. Most recently he has served with the Clemson TigerOne with a focus on systems and operations. His current responsibilities include systems architecture, data analytics, project management and process improvement.

 

Working Better Together: Effective Communication through True Colors

Laurie Harris, DukeCard Sr. Program Manager, Duke University

Session Type: 60 Minute
Core Competencies: Leadership
Level:  Beginner | Intermediate | Advanced

Description:
True Colors is a dynamic personality profile tool which will help you better understand yourself and others. Participants will complete a short assessment to learn their own 'true color'. We'll talk about the language and interaction preferences for each color as well as communication barriers. As Steven Covey said, this will help you to 'seek to understand rather than be understood'.

Discussion Questions:

  • What is your True Color?
  • How can you more effectively communicate with those around you?
  • What are the most common barriers to communication?

Laurie Harris is Duke University's DukeCard Senior Program Manager. Laurie has been a member of the NACCU Professional Development Committee since 2015 and is on the faculty of the SAGs (Standards and Assessment Guidelines program. Laurie is a certified True Colors Personal Success Awareness facilitator.

 

Roundtable Discussion
Coming Soon

TBD

Session Type: Roundtable Discussion
Core Competencies:
Level:  

Description:
Coming soon!

 

Best Practices for Enabling Mobile Credential-driven Transactions and Privileges on your Campus

Dan Gretz, Senior Director Channel Management, Transact

Session Type: GOLD 60 minute
Core Competencies: Technology
Level:  Beginner | Intermediate | Advanced

Description:
Join Transact’s Dan Gretz, Senior Director of Channel Management, as he leads a panel discussion on how to bring student mobile ID to reality. Learn real-world implementation strategies and hear first-hand accounts from a panel of key clients who have pioneered the way.

Aligning with our long-term vision for NFC-based credentials, Transact offers campus credential supported on the Apple iPhone and Apple Watch, and on Android devices—providing a first-class user experience for students and a highly secure, easy-to-use solution that is fully-managed by the campus.

Discussion Questions:

  • Have you developed a mobile credential strategy to enhance your campus brand that correlates to attraction and retention efforts, increases student satisfaction and success, and engages alumni in a new way?
  • Do you know what questions you should be asking your campus credential provider before implementing and adopting a mobile ID credential?
  • What is provisioning and what trends are clients reporting?

 

HID Global Gold Session

Brett St. Pierre, EOM, HID Global

Session Type: GOLD 60 minute
Core Competencies:
Level:  

Description:
Coming soon!


Life Without Lines: The Modern Mobile Student Experience

Howard Polack, Director of Mobile Payment Strategies, Nelnet Campus Commerce

Session Type: GOLD 60 minute
Core Competencies: Administration & Operations |Fiscal Mgmt |Technology
Level: Intermediate

Description:
Generation Z students are technology natives who expect the same industry disrupting services on a university campus as in their daily commerce interactions. How is campus technology changing to accommodate new student expectations? From mobile made-to-order cafeteria food to picking up package deliveries via a locker, see how technology is changing the campus experience and how students interact with each other.

Discussion Questions:

  • What technology expectations do you hear from first-year students when they arrive on campus?
  • What technology expectations do you hear from parents of prospective students when they’re visiting your campus?
  • How do you view using student tracking for things such as auto-attendance, at risk students or improved payment flows.?
  • Have you seen a difference in how incoming students get to know each other at orientation compared to previous generations?

As the Manager of Mobile Payment Strategies for Nelnet Campus Commerce, Howard brings more than 28 years of experience in developing and delivering innovative payment products to the financial industry. With experience ranging from entrepreneurial startups to one of the nation’s largest bank-based financial services companies, Howard understands how to expand payment lines of business in diversified markets, as well as providing great experiences for payers.

 


EDUCATION SESSIONS: BLOCK 3

Monday, April 20, 2020 2:30 pm-3:30 pm

Business Workflow Processes for Online Photo Submission

Luke Rettstatt, Director of Business Development, CloudCard
Tony Erskine, Product Owner , Cloud Card

Session Type: 60 Minute
Core Competencies: Administration & Operations |Communication |Leadership |Planning |Technology
Level: Intermediate

Description:
This presentation will provide a high-level view of the many business process workflow strategies for Online Photo Submission and discuss how different campuses execute their chosen strategy.

Discussion Questions:

  • What has worked really well for your Online Photo Submission strategy? What has been difficult?
  • Do you have any tips/tricks on how you get students to engage in the Online Photo Submission process?
  • How have you managed to get other departments to buy-in to your Online Photo Submission strategy?

Tony has been hacking out code since he was in third grade writing BASIC and Logo on his dad’s Commodore 64. He graduated from the College of William and Mary with a BS in Computer Science in 2000. Afterwards, he began his career in software development and consulting. Tony joined the military for six years and earned a Purple Heart. Later, he built Liberty University’s online photo submission software as their senior software developer. Now he spends most of his time running a small business, developing young professionals, and caring for eight kiddos with his wife Laura.

  

Mobile First: Year 2 and Beyond

Jeanine Brooks, Director Action Card, The University of Alabama
Barton Lawyer, Assistant Director Office of Information Technology, Duke University

Session Type: 60 Minute
Core Competencies: Administration & Operations |Planning |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Join Duke University and the University of Alabama for an interactive discussion on mobile card beyond implementation. We will focus on year two’s direction as we move our campuses to Mobile First plus, and explore possibilities for the future when interacting with a smart device. How can we re-imagine our current transaction environment and create a secure frictionless experience for our customers?

Discussion Questions:

  • What does Mobile First mean?
  • For mobile card, how is year two different from the initial implementation stage?
  • With moving to a smart device, how can we re-image our customers transaction experiences?

Jeanine Brooks serves as Director of Action Card for the University of Alabama. She has 32 years of experience in the university environment. Jeanine has served as a member of the NACCU Board, Conference Chair, Marketing Committee and NPI and SAGs faculty, as well as Chair of the NACAS Professional Development Committee and a member of the BbTransact President's Advisory Council.

Barton Lawyer is Assistant Director at Duke University, Office of Information Technology. His team is responsible for the technology that supports the campus card transaction system, all POS systems used within Auxiliary Services departments, PCI Compliance, Physical Security and Access Control, Video Surveillance, Duke Police and Athletics. Bart works hand-in-hand with Duke University departments and their third party vendors to deploy innovative ways to increase business and streamline the customer experience.

 

More Effective Policy and Procedure Enforcement

Sheri Milhollin, Manager, TCU Card Services, Texas Christian University

Session Type: 60 Minute
Core Competencies: Communication |Leadership
Level: Beginner

Description:
Is staff frustrated by the number of people who come in to get an ID card or ask for a new employee to have card access and just don't seem to be able to follow stated policies and procedures? What about colleagues who affect your database because they can’t keep their own databases clean or those who work with you during renovation or new building construction projects? Come learn a few simple techniques that will help increase positive and cooperative communication resulting in better understanding and enforcement of current policies and procedures, allowing your office to run more smoothly and inspire others to respect the processes that ensure the security and safety of those on your campus.

Discussion Questions:

  • Are your policies and procedures clearly defined and easy to locate?
  • Are your employees familiar with the policies and procedures of other departments that may intersect with your own?
  • Do your employees have some freedom to bend or interrupt policies and/or procedures?
  • Do you have a defined 'chain of command' to handle curve balls?

Sheri has been with Texas Christian University in the ID Card office for the past twelve years and is responsible for managing data, creating meal plans, card reader locations, and access as well as managing a staff that consists of both professional and student staff. Her background in budget management, personnel management, sales, and programming gives her a unique perspective on the operations of a business office.

 

Roundtable Discussion
Fun with Funding: How in the World do I Pay for This?

Melinda Bakken, Director of Campus Card Services and Person ID, UNC Chapel Hill
Wendy McCrory, Program Manager, NDSU Card Center/Software Services, North Dakota State University

Session Type: Roundtable Discussion
Core Competencies: Fiscal Mgmt
Level:  Beginner | Intermediate | Advanced

Description:
Join in to hear details regarding funding models from two universities, followed by open discussion about funding options for card offices.

Discussion Questions:

  • What are some options for finding extra funding?
  • How to discuss options with upper management?
  • What alternatives can be implemented to save money?

Melinda Bakken, UNC Chapel Hill since 2002, Director of Campus Card Services and Person ID, Chair, Corporate Committee

Wendy McCrory, North Dakota State University since 1999. Program Manager, NDSU Card Center/Software Services. SAG Cohort II, Chair, Awards Committee.

 

Choosing Campus Credential Solutions that Benefit Both Students and Schools

Fred Emery, Business Development Manager, OneCard, TouchNet

Session Type: GOLD 60 minute
Core Competencies: Administration & Operations |Planning |Technology
Level:  Beginner | Intermediate | Advanced

Description:
The latest credentialing solutions and technology must make campuses more secure, easier to manage, and provide a holistic view of your students. Our panel of campus experts will discuss their campus credential and why they chose the current technology in use on their campus. Learn more about their decision making process. Understand how the latest card technologies deliver security, convenience, and an connected experience. See how comprehensive credential solutions provide insights administrators need to guide students toward success. Understand how to interface with other technologies to provide useful campus-wide data.

Discussion Questions:

  • What credential technology is available to use at campuses?
  • What are the pros and cons of each technology?
  • What should we consider when choosing a card technology platform?
  • How are campuses using the different card technology to meet the needs of their students?

Fred Emery is the Business Development Manager, OneCard, at TouchNet. He has been involved in Campus Card technology since 1994 when he launched the OneCard system at Hofstra University and served as Director of HofstraCard Services for nearly 10 years. Following his tenure at Hofstra University, Fred has served in various capacities with OneCard at General Meters Corporation, Heartland Campus Solutions and TouchNet

 

Entrust DataCard Gold Session

Leif Knutson, EOM, Entrust Datacard

Session Type: GOLD 60 minute
Core Competencies:
Level:  

Description:
Coming soon!

 

Let's Talk Mobile: UVM and UTK Share their Mobile Credential Transition Experience

Jeff Koziol, EOM, Allegion
Mark McKenna, Director, CATcard Service Center, University of Vermont
Mike Henderson, VolCard Technology Supervisor, University of Tennessee - Knoxville,

Session Type: GOLD 60 minute
Core Competencies: Administration & Operations |Technology
Level:  Beginner | Intermediate

Description:
Join Jeff Koziol from Allegion, as he moderates an exciting panel discussion with campus card decision makers from the University of Vermont and the University of Tennessee-Knoxville. Hear how these campuses approached assessing, developing and implementing mobile credential solutions for their campuses.

Discussion Questions:

  • What credential solutions do you currently have in play?
  • How mobile ready is your campus?
  • What limits you from going down the mobile path and creating a more secure and/or convenient campus experience?

Mark McKenna is the director of the CATcard Service Center at the University of Vermont. He and his team have successfully rolled out leading edge card technologies over the years; biometric, contactless and web-based solutions to name a few. Most recently the team moved to a “card-less” mobile credential using the Apple Wallet.

Mike Henderson is the Technology Supervisor for the VolCard Office. He has been attached to that office since 1996. Mike has been instrumental in the VolCard upgrades from iClass to Desfire EV1 to iPhone/ Apple Watch. He has also overseen the upgrade from ID Works to TruCredential. Besides overseeing the Technology Support team and project management, he is the system administrator for VolCard Operations. Mike is a regular attendee and presenter at both the Cbord UGC Conference as well as the NACCU conference.


EDUCATION SESSION: SPECIAL SESSION

Monday, April 20, 2020 3:45 pm-4:30 pm

NACCU Volunteer Leadership

Melissa Neidigh, Associate Director of Residence Life, University of Montana
Emily Messa, Associate Vice President for Administration, University of Houston
William Bourlier, Assistant Manager, University of Southern California

Session Type: 45 Minute
Core Competencies: Communication |Leadership |Planning 
Level:  Beginner | Intermediate | Advanced

Description:
What can you expect if you have considered taking on a leadership role in your professional association? What is the commitment? And what will you be asked to do? Join several current NACCU Board members and Committee members at this panel discussion to learn more about how to make the most of opportunities available to you to boost your professional skillset, build your resume, and make a difference in your association and industry.

Discussion Questions:

  • Are you ready to take on a more active role within NACCU?
  • Why is it important that NACCU continues to bring in new perspectives and new member leaders?
  • How can you help the association thrive?

Melissa Neidigh serves as the Associate Director of Operations in UM Housing at the University of Montana. She has over 11 years of experience in the campus card program. Her background includes change management, organizational development, policy development, and process improvement. Melissa is currently President-Elect of the NACCU Board and has also served on the Professional Development Committee and as a SAGs faculty member.

Emily A. Messa, Ph.D., CASP, was appointed Associate Vice Chancellor (UH System) & Associate Vice President for Administration (UH) in 2011, with dual roles of responsibility including leading a team of more than 100 full-time and student employees in addition to 700-plus contractors across dining, parking and transportation services, sustainability, public art, and bookstore operations, overseeing a broad portfolio encompassing campus auxiliary services departments that provide core services to the campus community, as well as serving as chair of the UH System-wide Public Art Committee, an advisory committee to the UH System Board of Regents.

William Bourlier is the Assistant Manager of USCard Services for the University Park Campus location of the University of Southern California.  He oversees the ID card services and has redeveloped the card office role in new student orientations.



EDUCATION SESSIONS: BLOCK 4

Tuesday, April 21, 2020 10:15 am-11:00 am

Contract Compliance: Successfully Managing Service Contracts and Implementing Standard Operating Procedures

Esmeralda Valdez, Executive Director, University Services, University of Houston
Deborah Davis, Director, Cougar Card Office, University of Houston

Session Type: 45 Minute
Core Competencies: Administration & Operations |Fiscal Mgmt |Leadership
Level:  Beginner | Intermediate | Advanced

Description:
Although contract compliance is a must for revenue and service contracts, managing service contracts requires a different approach. Taking the lead from other University of Houston auxiliaries, the UH Cougar Card team developed a compliance desk manual which included a contract compliance checklist to help manage the new service agreement with their card system provider. During this session, we will share the actual template of the desk manual and contract checklist, lessons learned as we developed the various pieces of the manual, and some strategies on how to implement standard operating procedures that directly tie back to the contract compliance manual.

Discussion Questions:

  • How do you ensure your contracted partners are meeting all contractual obligations?
  • What strategies do you use to document contract compliance?
  • What are some examples of accountability measures you currently use with your contracted partners?

Esmeralda Valdez has more than 27 years of experience in higher education and currently serves as the Executive Director for University Services at the University of Houston. In this role, she oversees the strategic directions and management of an extensive portfolio of services including printing/postal, campus card, and sustainability services.

Deborah Davis has worked for the University of Houston for 23 years and has been with campus auxiliaries since 2007 in a number of different roles. While her roles have expanded and contracted over the years her management of the Cougar Card Office has not changed. Currently she is the Director of Cougar Card Services.

 

Enhancing Service and Metrics with iQueue

Kim Pfeffer, Director, EmoryCard, Emory University
Lori Gager, Customer Solutions, Cobalt Fire Software, LLC

Session Type: 45 Minute
Core Competencies: Administration & Operations |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Learn about an innovative solution that allows customers to roam freely while they wait for service, allowing for the replacement of a physical line with a virtual one! Customers line up via kiosk or mobile app, allowing the Emory team to efficiently organize and manage the queues. iQueue also generates reports to help analyze why customers are visiting, along with peak times and demands on staff. Emory University will share their set up and experiences with IQueue Display and iQueue Mobile.

Discussion Questions:

  • How do you currently organize/queue your customers?
  • How do you track and report on customer touch points?
  • How do you gauge customer satisfaction?

Kim Pfeffer has been involved in card services since 2007 in positions at both Thomas Jefferson University (Philadelphia) and Emory University (Atlanta). Kim began her career as a Fraternity/Sorority Advisor and has served in various roles in higher education over the past 20+ years. Kim serves as Chair of the NACCU Professional Development Committee, a member of the NPI Faculty, and is a key contributor to the NACCU Primer Guide.

Lori has worked for over 15 years in the Higher Education industry focused on student solutions and innovation. Lori retired from Stanford University in 2018 to focus on iQueue deployment and solutions.

 

From Electrical Closet to the Current of the University: Moving the Card Office to Improve Integration

Scott Gallimore, Operations Manage, Coastal Carolina University

Session Type: 45 Minute
Core Competencies: Administration & Operations |Planning
Level:  Beginner | Intermediate

Description:
The session will go over different paths and obstacles to move the card office from an isolated office to an integral part of the university. The CINO Card office at Coastal Carolina University started in a literal electrical closet and is now a critical system within the structure of the university. The goal within our division is to get the card system so integrated within the university that the physical card office itself is no longer needed.

Discussion Questions:

  • What are key structural alignments of your university that can be used for the advantage of the card office?
  • Are there untapped resources available to the card office?
  • Are there key obstacles hindering the growth of the card office?

Scott Gallimore is a 2004 graduate of Coastal Carolina University. Since graduation, he has worked for the university in different departments and has been with the CINO Card office since 2009. He completed the inaugural SAGS class in 2017.

 

NYUCard Global Badge Printing

Michael Schryer, Director, Technical Operations and Support, Department of Public Safety - New York University

Session Type: 45 Minute
Core Competencies: Administration & Operations |Technology
Level:  Beginner | Intermediate

Description:
New York University has 15 global academic centers dispersed globally along with two campuses in New York City. With a staff of three employees, the NYUCard Center badges 60,000 clients globally each year, producing badges remotely to the 15 global campuses using Fargo remote printing technology. This presentation will outline how NYU handles badging at remote campuses where we don't have a Card Center staffing presence.

Discussion Questions:

  • How can the experience of NYU's remote badge printing allow your campus to better meet the needs of a growing, decentralized campus?
  • What technologies do your campuses use to serve remote campuses where your card center may not have a staffing presence?

Michael Schryer serves as the Director, Technical Operations and Support for the Department of Public Safety at New York University and supervises the NYUCard Center, operating a badging operations for 60,000 cardholders across 15 global campuses.

 

Pitch Your Program!

Amy Fox, FSUCard Program Manager, Florida State University

Session Type: 45 Minute
Core Competencies: Administration & Operations |Communication |Planning
Level:  Beginner | Intermediate | Advanced

Description:
Looking to start a campus ID program? Have a long established program and want to make changes? Looking for areas to expand your program? Just want to be able to explain what we do? This session will cover new documents created through the Professional Development Committee that can help you explain identification programs or help with making decisions about your current program without getting lost in jargon or micro details.

Discussion Questions:

  • What is a card/credentialing program and why is it important?
  • What are the different technological considerations of a program?
  • How can I talk about a program to those in higher management levels?

Amy Fox has been with Florida State University for 14 years. She is the manager of the FSUCard Program which allows her to interact with the entire campus community. Amy also oversees the University banking relationship and customer service call center. Throughout her career, Amy has acquired over 15 years of customer service experience. Amy serves on the NACCU Professional Development Committee and is a key contributor to the NACCU Primer Guide.

 

The Future of Campus IDs and Mobile Drivers Licenses when mDLs Become Available

Scott Vien, Director of Business Development, Mobile ID, GET Group North America

Session Type: 45 Minute
Core Competencies: Administration & Operations |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Mobile Drivers Licenses (mDLs) are the future of identity documents and are poised to revolutionize our control of personal information – empowering the mDL holder to share only information pertinent to a particular transaction (for example, their name or age) with a specific relying party. mDLs using the ISO 18013-5 standard will put the identity privacy and management under the control of the user who owns the credential. This session will explore how, as DMVs begin rolling out mDLs, campuses will need to adapt in order to accept and embrace these new forms of ID.

Discussion Questions:

  • What are the mDL use cases that will impact college campuses?
  • Why/how does data minimization and informed consent further improve privacy and user experience while generating confidence in identity transactions?
  • What will campuses need to do to become relying parties that can successfully verify data from DMV-issued mDLs?

Scott Vien joined GET Group North America after a 12-year career with the Delaware Division of Motor Vehicles (DMV) and leads all business development activities related to the company’s solutions and products in North America. Scott has been in and around mobile driver license (mDL) development since 2012, serving as Chair of American Association of Motor Vehicle Association’s Card Design Standards Committee, as Vice Chair of the eID working group, and as the Director of the Delaware DMV leading a six-month mDL pilot program.

 

Think You are Ready for Mobile?

Ken Boyer, Associate Vice President for Auxiliary Services, Mercer University Aux Services
Jay Bonney, Assistant Director Auxiliary Services for Transaction Systems, Mercer University

Session Type: 45 Minute
Core Competencies: Administration & Operations |Planning |Technology
Level: Intermediate | Advanced

Description:
The team from Mercer University will share their experience rolling out mobile credentials, including project drivers, student interest, and launch strategies with Apple, Transact, Allegion, Pharos and others. We will also discuss administrative buy-in, funding support, lessons learned, and future plans.

Discussion Questions:

  • Is mobile right for your campus?
  • What steps can you take to prepare?
  • Will you still need a physical card?

Ken joined the Mercer team in 1992 as the Assistant Director of Housing Operations, and today serves as Associate Vice President for Auxiliary Services at Mercer University. He is responsible for the development management, strategic planning, and coordination of the services provided by the Division of Auxiliary Services, including Campus Card Services, Food Services, Campus Stores, Vending, Mail and Document Services, CCTV Security Cameras, Alarm Services, and Cable Television. A member of NACCU since 1996, Ken has presented numerous sessions at industry user meetings, and has served on many NACCU committees. Ken is a NACCU Past President and currently serves as Chair of the 2020 Conference Committee. As a member of NACCU since 1996, Ken has presented numerous presentations at user meetings. Ken has also served on numerous NACCU committees over the last 22 years. Ken is a NACCU Past President and currently serves as Chair of the 2020 Conference Committee.

Jay joined the Mercer team in 2006 as a communications technician. Today Jay serves as Assistant Director of Auxiliary Services for Transaction and CCTV Systems at Mercer University. He is responsible for the day to day operations of the campus transaction system.

 

NACCU Book Club: The Five Dysfunctions of a Team

Laurie Harris, DukeCard Sr. Program Manager, Duke University
Deborah Nightingale, Director of ID & Campus Services, Liberty University

Session Type: Roundtable Discussion
Core Competencies: Communication |Leadership
Level: Intermediate | Advanced

Description:
Have you ever been part of a great team that made you love coming to work in the morning? As managers and staff of campus card programs, we all want to be part of a high-performing team but sometimes there are obstacles that hinder us from achieving that state. Join us for a discussion of Patrick Lencioni’s The Five Dysfunctions of a Team. We will talk about the “five dysfunctions” and brainstorm some strategies we can use to overcome them in our programs. The Five Dystfunctions of a Team is available online and through your local booksellers.

Discussion Questions:

  • As a leader, what can you do to make your team more cohesive?
  • As a team member, how can you I play a part in improving your team’s performance?

Laurie Harris currently serves as DukeCard's Sr. Program Manager at Duke University. She has been an active NACCU member since 2015 and is a conference presenter, member of the Professional Development Committee and faculty member for the NACCU Standards and Guidelines program.

Deb Nightingale currently serves as the Director of ID & Campus Services at Liberty University. Prior to joining the Liberty team, she served for 23 years at the University of Southern Maine where she managed the Card Services team for 12 years. She has been an active member of NACCU since 2001 and has volunteered at multiple NACCU conferences serving as a mentor, session moderator, presenter, committee member, and board member. Deb is also currently serving as a treasurer of the NACCU Board.

 

EDUCATION SESSIONS: BLOCK 5
Tuesday, April 21, 2020 11:15 am-12:00 pm

Drab to Fab: One Card, One Woman

Monica Paly, Manager of Campus Card & Dining Systems, DeSales University

Session Type: 45 Minute
Core Competencies: Administration & Operations
Level:  Beginner | Intermediate

Description:
Explore how to successfully run a Campus Card program with limitations of staff, money, and efficiency as a one-person show. Learn the benefits of working with every department, and the struggles and accomplishments of bringing a campus card program up to date with area schools. Future plans and their intended positive impact on the campus environment will also be discussed.

Discussion Questions:

  • Do you run your own Card Services?
  • Do you have Self-Op or Contracted Dining Services?
  • What kind of help do you receive from your institution, colleagues, students?

Monica Paly is the manager of Campus Cards and Dining Systems at DeSales University. She handles ID Cards, meal plans, vending services, laundry, off-campus merchants, and operations of Dining Services. She's basically a one-woman show with student workers who help during the school year! All implementations, troubleshooting of technology for dining, and administrative duties are a part of her claim to fame as the only person to accomplish this in a timely and efficient fashion.

 

Eradicate Student Hunger with a Campus Meal Donation Program

Sheri Pape, Higher Education Marketing Manager, CBORD
Rob Wakelee, Product Owner, CBORD

Session Type: 45 Minute
Core Competencies: Administration & Operations |Student Development |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Did you know that one in three college students face food insecurity? A lack of proper nutrition makes it difficult to perform well in school and feel part of the campus community. Swipe Out Hunger and CBORD have partnered together to end student hunger on college campuses. Join our session to learn how you can create a meal donation program that allows the campus community to donate meal swipes or dining dollars to those in need. We’ll discuss how to build a meal donation program and what technology can be used to aid in managing a program on your campus.

Discussion Questions:

  • Who is responsible for marketing the meal donation program on your campus?
  • How many meals can a student donate each semester/month?
  • How do students apply to receive donated meal swipes?

For 15 years, Sheri has served in education marketing and communication across Texas, Mississippi and Georgia. Her experience in higher education includes working for her alma mater, Mississippi State University, and the University of Mississippi Medical Center. Now with CBORD, Sheri oversees all marketing activities, campaigns and events for the higher education market.

A current south Florida resident, Rob has been with CBORD for almost 15 years. Starting in the support and implementation teams, he recently moved to product management of the GET platform in 2017 managing CBORD’s patron-facing mobile application. Off hours Rob is an avid Bills fan staying true to his roots from Buffalo, NY.

 

Gen Z Staff: Producing Training Materials for a New Generation

Amy Fox, FSUCard Program Manager, Florida State University

Session Type: 45 Minute
Core Competencies: Administration & Operations |Leadership |Planning |Student Development
Level:  Beginner | Intermediate | Advanced

Description:
As we welcome Gen Z into our student staff, a new approach to training materials is essential. We will cover the FSUCard Center's journey from a text-heavy manual to visually engaging and simplified print and online training materials.

Discussion Questions:

  • Why is engaging your staff on analysis of your materials important?
  • Why is tailoring your materials to your current staff is a key to success?
  • How can you incorporate modern communication methods into your program?

Amy Fox has been with Florida State University for 15 years. She is the manager of the FSUCard Program which allows her to interact with the entire campus community. Amy also oversees the University banking relationship and customer service call center. Throughout her career, Amy has acquired over 15 years of customer service experience. Amy serves on the NACCU Professional Development Committee and is a key contributor to the NACCU Primer Guide.

 

Learn to Flex Your Emotional Intelligence Muscles for Leadership Success

Emily Messa, Associate Vice President for Administration, University of Houston

Session Type: 45 Minute
Core Competencies: Communication | Leadership
Level:  Beginner | Intermediate | Advanced

Description:
Often we spend our time at conferences growing and developing our technical and subject matter competence; however, it is equally important to spend time growing and developing our soft leadership skills. Soft skills are those competencies that help us navigate university politics, work with colleagues in other departments to resolve problems, and motivate our staff to provide excellent service – critical skills for the card office leader. In this interactive educational session, come exercise your emotional intelligence muscles and develop key skills to resolve workplace conflicts, motivate employees, and build trust and collaboration with university colleagues and partners!

Discussion Questions:

  • How can you view situations from another person's point of view to understand how to best support them?
  • What are ways to build trust with employees, colleagues, and business partners to be best positioned to resolve conflict?
  • What are some strategies for developing win-win outcomes?
  • How can you be the kind of person people want on their team?

Emily A. Messa, Ph.D., CASP, was appointed Associate Vice Chancellor (UH System) & Associate Vice President for Administration (UH) in 2011, with dual roles of responsibility including leading a team of more than 100 full-time and student employees in addition to 700-plus contractors across dining, parking and transportation services, sustainability, public art, and bookstore operations, overseeing a broad portfolio encompassing campus auxiliary services departments that provide core services to the campus community, as well as serving as chair of the UH System-wide Public Art Committee, an advisory committee to the UH System Board of Regents.

 

Technology Research Committee: Where We Are and Where We're Heading!

Jay Kohn, Director, Card Services, Stanford University
Barton Lawyer, Assistant Director Office of Information Technology, Duke University

Session Type: 45 Minute
Core Competencies: Leadership
Level:  Beginner | Intermediate | Advanced

Description:
The Technology Research Committee will share progress over the past year and have a discussion about direction for the coming year. We'd like to hear from members regarding what technology-related resources and programs they are looking for and how NACCU can help.

Discussion Questions:

  • What are your top technology concerns?
  • What output would you like to see come from the committee?
  • How would you like to interact with the committee?

Jay is the Director of Card Services at Stanford. She has been with Stanford over 20 years and with Card Services for over 12 years. Card Services includes access control, transactions, video, and the Card Office. Jay enjoys working with technology and working to stay ahead of the curve. She serves as co-chair of the NACCU Technology Committee.

Barton Lawyer is Assistant Director at Duke University, Office of Information Technology. His team is responsible for the technology that supports the campus card transaction system, all POS systems used within Auxiliary Services departments, PCI Compliance, Physical Security and Access Control, Video Surveillance, Duke Police and Athletics. Bart works hand-in-hand with Duke University departments and their third party vendors to deploy innovative ways to increase business and streamline the customer experience.

 

The Rise of Contactless Cards in Higher Education

Kati Kennedy, Senior Vice President, Client Operations, BankMobile, a Division of Customers Bank
Daniel Erickson, Associate Director – Bearkat OneCard Services, Sam Houston State University

Session Type: 45 Minute
Core Competencies: Technology
Level:  Beginner | Intermediate | Advanced

Description:
What is the next phase of digital functionality? Contactless cards! Students are more aware of “tap-and-go” functionality than ever before and schools are trending toward using contactless student ID cards for their closed loop campus systems in 2020 and beyond. Join this session to learn how Sam Houston State University and BankMobile worked together to design and implement a contactless student ID program. We’ll discuss the transition to contactless and how the cards are secure and functional in the existing and future hardware infrastructure.

Discussion Questions:

  • What is your current campus “tap-and-go” functionality (if any)?
  • What types of technology are students craving on campus for their on-the-go lifestyle?
  • How do contactless cards work at Sam Houston State University and throughout student life?

As Senior Vice President of Client Operations, Kati Kennedy oversees client operations for colleges and universities throughout the United States. Her team is accountable for overall client satisfaction, providing consultative services to institutions. As a member of the leadership team, she also helps shape the company’s development, strategy and focus.

Daniel Erickson is the Associate Director of Bearkat OneCard Services at Sam Houston State University. Erik's mission is to provide opportunities for students to achieve their goals and provide services that complement their academic experiences.

 

Web Photo Upload: Increase Participation through Marketing, Best Practices and Innovation

Alan 'AJ' Jacubenta, President, MyPhoto
Jeremy Wilson, Sales Manager, MyPhoto

Session Type: 45 Minute
Core Competencies: Technology
Level: Beginner Advanced

Description:
In this session we will discuss the various methods by which campuses have promoted the use of online photo submission for ID cards. Learn how proper marketing can increase usage rates for students, faculty and staff. Review best practices and the latest innovations that will help your card office streamline the web photo upload process.

Discussion Questions:

  • What are average adoption rates for your institution?
  • What photo upload methods have resulted in increased participation?
  • What roadblocks do you encounter when trying to increase the usage rates of students, faculty and staff for web photo upload?

In 2010, Alan (A.J.) Jacubenta first developed software for Emory University in Atlanta, Georgia, allowing students to seamlessly upload campus ID photos from their own devices. His services at MyPhoto are now used by hundreds of schools across the U.S. and Canada. A provider of internet services since 1996, Jacubenta is also a graduate of the Goldman Sachs 10,000 Small Businesses Program and a member of the Entrepreneur’s Organization.

Jeremy is the Sales and Account Manager at MyPhoto, focusing on customer satisfaction. Jeremy is always looking for new and innovative ways to help clients exceed their growth expectations. His responsibilities include client education in areas of improvements including latest available services. By proposing and identifying relevant solutions, he is the ultimate problem solver.

 

Roundtable Discussion
Tips for Successfully Completing the NACCU Standards and Guidelines Program

Facilitators:
Laurie Harris, DukeCard Sr. Program Manager, Duke University
Deborah Davis, Director, Cougar Card Services, University of Houston

Session Type: Roundtable Discussion
Core Competencies: Administration & Operations |Communication |Planning
Level:  Beginner | Intermediate | Advanced

Description:
During this roundtable discussion, we’ll share the value that participating in the NACCU Standards and Guidelines (SAGs) program can bring to your campus card program. We will share our experience as program participants and brainstorm with attendees on how to address program challenges such as documenting evidence, finding time to complete assignments and locating resources within your institution. We will also share insights on what strategies worked for each of us.

Discussion Questions:

  • How much time and effort should I expect to devote to completing the SAGs program?
  • What strategies will help me be successful?
  • If I’m unable to finish the program on time, what are my options?
  • What outcomes have graduates found?

Laurie Harris currently serves as the DukeCard Sr. Program Manager at Duke University. She has been an active member of NACCU since 2015 and is a member of the Professional Development Committee, a past conference presenter and a member of the NACCU Standards and Guidelines faculty.

Deborah Davis has worked for the University of Houston for more than 24 years and has been with campus auxiliaries since 2007 in a number of different roles. While her roles have expanded and contracted over the years her management of the Cougar Card Office has not changed. Currently she is the Director of Cougar Card Services.

 


EDUCATION SESSIONS: BLOCK 6

Tuesday, April 21, 2020 1:30 pm-2:30 pm

Changing for Mobile: Orientation

Courtney Petrizzi, Communications Specialist, The University of Alabama

Session Type: 60 Minute
Core Competencies: Communication | Planning |Technology
Level:  Beginner | Intermediate | Advanced

Description:
You've seen it. You've heard about it. Mobile credentials. What events are affected by your campus's change to mobile? If you're not on mobile yet, then have you thought about how the campus experience will be different for incoming students if you do take on mobile? The University of Alabama worked to anticipate what things would change in one of the biggest moments on campus: orientation. Come hear about the good, the not so good, and everything in between!

Discussion Questions:

  • Is your campus currently on mobile? If not, are you planning to go that route or still making that decision?
  • What does your current orientation set up look like from your card office perspective?
  • How can you create a better user experience for incoming students during orientation?

Courtney is an alumna of The University of Alabama and has worked for the Action Card Office since 2017. She serves as the communication specialist for the office, dealing with all marketing and communications-related events and programs for Action Card.

 

Leadership Exploration for Higher Education

D. Brett Collins, Auxiliary Services Business Office Manager, Towson University

Session Type: 60 Minute
Core Competencies: Leadership
Level:  Beginner | Intermediate | Advanced

Description:
Auxiliary Services at Towson University recognizes the importance of continuing education and personal growth to the health and well-being of both the employee and the overall institution. LEAP, an innovative soft-skills based employee training program, enhances each member’s self-confidence, increases their ability to work in teams and helps them understand the important role that they play at the university. LEAP uses a combination of assessments, lectures, team building, and projects to encourage participants to self-reflect on their role at the university, their goals, and where they want their career to lead.

Discussion Questions:

  • What strategies do you use to increase coworker morale?
  • What is Leadership?
  • Do you feel your coworkers understand the importance that they play in the vision of your institution?
  • How does your institution increase teamwork across departments?

A member of Towson University for over 20 years, Brett has spent the last 12 spent as the Auxiliary Services Business Office Manager. In addition to his duties in Auxiliary Services, Brett is also an Adjunct Professor for both the Geography and Environmental Planning Department, and the Management Department, as well as co-creator of the LEAP program.

 

Making and Managing Campus Credentials

David Stallsmith, Director of Product Management, ColorID
Co-Presenter(s) TBD

Session Type: 60 Minute
Core Competencies: Administration & Operations |Planning |Technology
Level:  Beginner | Intermediate | Advanced

Description:
ID issuance software is going through big changes, as new, innovative identity lifecycle management products are appearing on the market. Learn about the strengths of these new products and how they can help you issue and manage credentials on your campus. Discuss reading and encoding credentials inline, and how data management impacts ID issuance.

Discussion Questions:

  • What are the challenges in replacing ID Works?
  • What are the products that help manage credentials?
  • How do we read and write to cards in our printers?

David Stallsmith is the Director of Product Management at ColorID. He works closely with manufacturers, vendors, and end users to promote understanding of the complicated products and services that comprise the identification industry. He has contributed to decision-making process at many universities, health care facilities and government agencies as they considered acquiring contactless, smart card, mobile ID and biometric systems.

As we get closer to April 2020, we will announce an institutional partner who will share their recent experiences with credential issuance and management.

 

The Journey Towards a Single European Student eID

Eugene McKenna, Director, Innovation & Research, ECCA

Session Type: 60 Minute
Core Competencies: Administration & Operations |Leadership | Planning
Level:  Beginner | Intermediate | Advanced

Description:
The European Campus Card Association (ECCA) is progressing with a “Consultation Process on the Development of a Proposal for a Trusted Student Identification Framework” that will support the provision of secure student identification and authentication on a cross-border basis in Europe. The primary purpose of the project is to assist in the process of generating knowledge and awareness of the benefits derived from a standardised European Student eID credential, compliant to eIDAS, which supports the statutory activities of ECCA and EU policy.

This project will initiate a process of direct collaboration, networking and knowledge sharing that will provide joined up thinking that will result in co-operation on an eID credential from the main stakeholders from different member states i.e. Higher Education Institutions (HEIs), Service Providers (SPs), Students and relevant policy makers.

Eugene McKenna currently serves on the Board of the European Campus Card Association and is Director of their Research & Innovation Division. Eugene was one of the co-founders of the Campus Services structure at Waterford Institute of Technology (WIT), Ireland. This unique and innovative operation combines both the academic and student services requirements of an Educational Institution into a cost-effective business employing over 200 staff. As CEO of Campus Services until 2014, Eugene was highly acknowledged for his vision, direction and innovative methods that resulted in a multi-million euro development and operation that included student accommodation villages, clubs and societies, catering and retail outlets, sporting facilities, health services, card services, scholarship and athletic performance programmes. Prior to this Eugene held the position of Senior Lecturer in Engineering Technology at WIT and was also actively involved in research and development. His success in the delivery of student services, research and innovation, together with his excellent leadership, coaching and motivation qualities has been recognised through numerous awards both at national and international levels. He has been a keynote speaker at numerous card technology and student services conferences in the US, Canada, South Africa and Europe.

 

Roundtable Discussion
What Was Your Best Idea This Year?

Facilitator:
Joann Wright, Unit Manager, Texas Tech University

Session Type: Roundtable Discussion
Core Competencies: Administration & Operations |Communication |Fiscal Mgmt |Leadership |Planning |Student Development |Technology
Level:  Beginner | Intermediate | Advanced

Description:
We all love sharing new ideas with each other, so let's gather and do it in person! What was the best idea you had this year to improve your card office? Was it marketing? A new procedure? Did you replace your printers or change your card design? Big and small ideas welcome: whatever it is, come share with your peers! Can't think of anything to contribute yourself? Come listen in and take notes on how you can implement some fresh ideas at your campus!

Discussion Questions:

  • What was the best idea you or your team had this year in your card office?
  • What ideas do you want to pursue but you aren't sure how to get the ball rolling?
  • What tips, tricks, or lesson did you learn with implementing your idea?

Joann Wright is the Unit Manager for the RaiderCard Office at Texas Tech University and has worked at the ID Office for the past 10 years. Joann enjoys getting to work with campus partners to find new ways the RaiderCard can benefit the campus community.

 

ASSA ABLOY Gold Session

Jim Primovic, , PERSONA / ASSA ABLOY

Session Type: GOLD 60 minute
Core Competencies:
Level:  

Description:
Coming soon!

 

Move Beyond Plastic: Campus IDs are Going Mobile

Read Winkelman, Vice President, Sales, CBORD
Mark McKenna, Director, CATcard Service Center, University of Vermont

Session Type: GOLD 60 minute
Core Competencies: Administration & Operations |Planning |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Today’s college student demands immediate access to campus service at their fingertips. These mobile natives are extremely tech-savvy and expect colleges and universities to keep up with trends in technology and communication. To do so, campus card programs need to expand beyond traditional plastic IDs and include multiple credential options. Attend our session to hear how CBORD is using native mobile wallet technology to issue digital credentials on college campuses. You’ll hear from early adopters of student IDs in Apple Wallet and what is coming next for digital IDs.

Discussion Questions:

  • How has adoption been by students, faculty and staff since rolling out ID cards in Apple Wallet?
  • What was the biggest hurdle of implementing a mobile credential on your campus?
  • How do mobile credentials work off campus?
  • Did you find any surprise use cases once the beta testing began?

Read has worked with hundreds of colleges and universities to identify opportunities for automation and improved delivery of student services through the implementation of CBORD’s campus card, housing management and food and nutrition solutions. Prior to joining CBORD, he worked in residential life at Macalester-Groveland College and was a resident assistant as a student at Carleton College. Not surprising as a Minnesotan, Read is a youth ice hockey coach for two different age groups and is passionate about creating rewarding hockey experiences for young people.

Mark McKenna is the director of the CATcard Service Center at the University of Vermont. He and his team have successfully rolled out leading edge card technologies over the years; biometric, contactless and web-based solutions to name a few. Most recently the team moved to a “card-less” mobile credential using the Apple Wallet.



EDUCATION SESSIONS: BLOCK 7

Wednesday, April 22, 2020 1:30 pm-2:30 pm

Be Prepared: Lockdowns and Emergency Management

Emily Dieker, Director, GWorld Card Office, George Washington University

Session Type: 60 Minute
Core Competencies: Administration & Operations |Leadership |Planning
Level: Intermediate | Advanced

Description:
Campus safety is a top priority for most colleges and universities, but is your campus fully prepared for a lockdown or other emergency? Learn how the George Washington University Card Office worked with the Division of Safety and Security to decentralize lockdown procedures (including lockdown user accounts and dispatch buttons) and what physical changes were needed to campus to make it completely lockdown enabled. We will also discuss other emergency scenarios such as weather events, power outages, and network/datacenter failures.

Discussion Questions:

  • Is your card office responsible for locking campus in case of emergency?
  • Do you have clear direction from university leadership on what actions a lockdown requires?
  • Can all of the buildings on your campus be electronically locked?
  • Do you have card office emergency plans?

Emily Dieker is Director of the GWorld Card Office at the George Washington University. Emily has worked in the campus card industry for over 13 years.

 

Building a Mobile Empire: Melding Industry Tech with School Branding

Daniel Havens, Systems Admin, University Auxiliary Services at Albany
Sharon Webster, Director of Card Services, University Auxiliary Services at Albany

Session Type: 60 Minute
Core Competencies: Administration & Operations |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Leveraging existing university resources and customizing CBORD’s Mobile ID, UAlbany Auxiliary Services catapulted the UAlbany ID Card into the modern world. Bringing a mobile ID solution from concept to fruition can be a challenging process. There has been an enormous payoff, which includes addressing the concerns of university departments, building upon previous work, properly marketing the change, developing unique solutions for the university, and tracking success.

Discussion Questions:

  • How do you address and overcome roadblocks within your university?
  • How do you choose the features that will benefit your community the most and grow participation?
  • What are the best practices for measuring success?

There is nothing more exciting than solving a tough problem or making everyday work a little easier. Daniel wears many hats including systems administrator, technician, project manager, systems analyst, and billing and reconciliation processor but has focused on dealing with new product integration and building sustainable ROI. His interests include automating system functions and setup, integrating existing or new technologies in innovative ways, and developing projects that have a direct impact on improving business management.

With 21 years of experience in the card industry, Sharon brings skilled operational knowledge and strategic oversight of auxiliary services offered in a higher education environment.


Going Mobile without NFC

Jay Kohn, Director, Card Services, Stanford University

Session Type: 60 Minute
Core Competencies: Administration & Operations |Leadership |Technology
Level:  Beginner | Intermediate | Advanced

Description:
We will talk about the experience of rolling out mobile on campus without the use of NFC on the iPhone.

Discussion Questions:

  • Do you have a large number of Apple iPhone users on your campus?
  • Are you still in the process of migrating to newer technologies?
  • Are you interested in ways you could deploy in spurts rather than one big bang?

Jay is the Director of Card Services at Stanford. She has been with Stanford over 20 years and with Card Services for over 12 years. Card Services includes access control, transactions, video, and the Card Office. Jay enjoys working with technology and working to stay ahead of the curve. She serves as co-chair of the NACCU Technology Committee.

Resolving Conflict in the Card Office

Mikhail Ilin, Manager of Card Services, Suffolk University

Session Type: 60 Minute
Core Competencies: Administration & Operations |Communication |Leadership
Level:  Beginner | Intermediate | Advanced

Description:
We have all dealt with difficult people at work. The session will focus on types of conflicts campus card managers face and how to resolve them. We will focus on potential conflicts with students, parents, merchants, and employees.

Discussion Questions:

  • What is a conflict?
  • What kinds of conflicts are the campus card manager likely to encounter?
  • How do you resolve conflicts?
  • What tools are available to us?

Mikhail Ilin has been employed by Suffolk University since 1997. Having been in various roles: student, security officer, staff assistant, technical support specialist, systems administrator, and now manager of Campus Card Services, has experienced challenges encountered by students, employees and other stakeholders when dealing with a de-centralized card services unit. Mikhail transitioned the campus card services unit into a more centralized, “one stop” service organization prepared to resolve any and all problems students may have with the card. Mikhail holds a BS in Computer Information Systems, Masters of Business Administration and a Juris Doctor Degree from Suffolk University. As an adjunct faculty member at the Sawyer School of Management at Suffolk University, Mikhail teaches Business Law and Ethics courses.

 

Users Group Conference from the Ground Up

William McGee, IT Director, University of Georgia

Session Type: 60 Minute
Core Competencies: Administration & Operations |Planning
Level:  Beginner | Intermediate | Advanced

Description:
From the ground up, UGA and Atrium started the first annual Atrium Users Conference at UGA. During this session, you will learn the best practices for hosting a conference for your community of users. Hear what worked and what failed, and how to make the best of a bad situation. No matter the system or software used on your campus this will help you plan the conference you have always dreamed of.

Discussion Questions:

  • Have you been asked to host a conference?
  • Were you able to engage your vendors for help and support?
  • How did you sell the idea to your leadership?

William has worked at the University of Georgia for 12 years. During that time he has managed the Bulldog Bucks Card office and now leads the Auxiliary Services Division IT department.

Roundtable Discussion
Online Photo Submission Processes

Scott Brannan, Director, Temple University
Stephen Courchane, Director, University of Minnesota
Jennifer Hill, Budget Analyst, Johns Hopkins University
Richard Tamborelli, Associate Director of Card Services & Access Control, Rhode Island School of Design

Session Type: Roundtable Discussion
Core Competencies: Administration & Operations | Communication | Student Development
Level:  Beginner | Intermediate | Advanced

Description:
Looking to increase or refine photo upload processes and student participation rates?  Learn what processes are working best for several schools who have already implemented online photo submission.  Discover how these schools have increased uptake rates and implemented incentives for students to complete the process before arriving on campus.  Join in the discussion and share your processes and experiences.

Discussion Questions:

  • At what point in the enrollment path is a photo required and how does that impact the process?
  • What communication methods have been effective?
  • Which departments are involved?
  • How has the process been refined?

Scott Brannan has worked in the card office since 2003 and in the university environment since 1992.  In managing the card environment at Temple University, he interacts with all levels of constituents and strives to keep increasing opportunities for use cases on campus. Current highlights include mobile credential and online photo submission.  Scott has served on numerous NACCU Committee, the NACCU Board and chaired two conferences.  He was named Outstanding NACCU Volunteer in 2019.

Stephen joined the U Card Office at the University of Minnesota in January 2018.  Prior to that, he served as the Senior Director of Operations for a network of K-12 schools in South Minneapolis.




EDUCATION SESSIONS: BLOCK 8





LEARNING LABS 
BLOCK 1

Wednesday, April 22, 2020 9:30 am-10:00 am

Save Time and Energy for Students and Staff with Online Photo Submission

Akela Richardson, CEO, Fullidentity.com, Inc.
Dayla Wight, CEO, Fullidentity.com, Inc.

Session Type: Learning Lab 30 Minutes Wednesday morning
Core Competencies: Technology
Level:  Beginner | Intermediate | Advanced

Description:
Learn how online photo submission can reduce lines at registration and save you time and energy.

Discussion Questions:

  • What are some of your biggest problems you run into during the checkiin process?

Akela Richardson is the Vice President of Operations at www.fullidentity.com. She has worked with Fullidentity for over ten years and has a passion for reaching out to teens and her community. Akela is also the president of Toastmasters in Dallas.

Dayla Wight founded Fullidentity.com, Inc in 2006 and has worked with many organizations over the years creating custom software solutions.

Create a Winning Cloud Strategy for your ID Program

Charles Surendranath, Technology Strategist, SFASE
François Renaud, Chief Software Developer, SFASE

Session Type: Learning Lab 30 Minutes Wednesday morning
Core Competencies: Administration & Operations |Planning |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Learn how to put together a winning cloud strategy that will benefit your organization. Assess the state of your current environment, define your cloud target state, and develop and implement your cloud strategy. Change the way you think and operate by leveraging emerging technologies to your advantage. By choosing the right deployment model and cloud service for your environment, and addressing security and compliance, data availability and reliability, data integration, technology and resources, you will simplify operations and yield cost savings.

Discussion Questions:

  • What technologies does your organization currently use?
  • What are some of the pain points that your organization faces daily, monthly, quarterly, annually?
  • Is your organization hesitant about moving operations to the cloud?
  • Is there a specific problem that your organization would like to solve by using cloud technologies?

Charles is the founder of SFASE Consulting, a consulting and technology provider that helps organizations develop strategies for managing risk and achieve their digital transformation objectives.

François is a leader in the Credential Management industry. He has extensive experience in all phases of software development - analysis, design, implementation, testing, maintenance, marketing, sales and management of commercial products.

 

Your Campus Card is Evolving into Your Campus Apps

John Shine, CEO, Kornukopia

Session Type: Learning Lab 30 Minutes Wednesday morning
Core Competencies: Administration & Operations |Communication |Leadership |Technology
Level:  Beginner | Intermediate | Advanced

Description:
Campus Apps have the potential to replace Campus Cards, and IDentifyED's technology transforms that dream into reality. IDentifyED combines tools that students and staff love with technology that provides your campus with improved safety, security, operations and transactions. NACCU members will no longer spend thousands of hours creating, deploying and replacing cards, and students will love using the new solution.

Discussion Questions:

  • What criteria should you expect from an enterprise-class campus app, student engagement solution and campus safety, and security solution?
  • How do you get a custom campus look from an enterprise-class solution?
  • Why is student engagement the number one feature in your campus app?
  • How should a safety and security system not only collect but provide response tools and true intelligence about the risks and concerns you should have on your campus?

Starting as a technical engineer with AT&T 30 years ago, John Shine has always had an interest in technology. He has started, sold and continues to run multiple businesses and internet start-ups. John has grown Kornukopia from a simple idea to a life mission. Previous corporate experience includes AT&T, Verizon, Genuity, BBN Planet, IBM and PricewaterhouseCoopers. John holds a BS/MIS from Fairfield University, an MBA/MIS from St. Peter's College and an MCPM from George Washington University.


LEARNING LABS BLOCK 2
Wednesday, April 22, 2020 10:30AM - 11:00AM

Creating Value through Integration: How Seamless Integration increases Efficiency, Security, and User Experience while Lowering Costs

Jeff Bransfield, National Sales Manager, RS2 Technologies
Justin Dagen, Co-Founder & Principal Engineer, Detrios

Session Type: Learning Lab 30 Minutes Wednesday morning
Core Competencies: Administration & Operations |Planning |Technology
Level:  Beginner | Intermediate | Advanced

Description:
RS2 Technologies and Detrios will examine the value of integration and show how Access It! Universal.NET and DAX presents a unique value proposition that creates a more secure and efficient environment by analyzing real-world use cases currently deployed. The integration creates links between Access It! Universal.NET, DAX, and Scheduling & Housing systems. This allows scheduling software to automatically unlock spaces when an event begins and re-secure them when the event is over and can assign and revoke cardholder access based on room reservation. This automation creates measurable increases in security, efficiency, and mitigates the risk of human error.

Discussion Questions:

  • How many schedules, time zones, and intervals do you manage in your access control system and who is responsible for maintaining them?
  • Do you leverage event information and class schedules to drive building and room access? If so, what is the process?
  • How do you manage off schedule events that require room access or temporary access assignments?
  • Do you have an automated process to assign dorm access? Any challenges?

Jeff Bransfield is the National Sales Manager at RS2 Technologies. Bransfield joined RS2 in 2012, after spending the previous ten years as a security integrator as well as industry distribution partner. His experience in the security industry has given him an exceptional grasp, not just of our section of the access control market, but of the integrated security market as a whole. Jeff’s sales and management experience are helping to build RS2’s rapidly expanding footprint in their already largest vertical market of Higher Education.

Justin Dagen is co-founder of Detrios and Principal Engineer with over 15 years of experience designing and developing custom software integrations within the security industry. His particular area of expertise is in working with customers to understand their unique challenges and then designing, developing, and supporting robust, scalable
software solutions to meet their needs.

 

How Automating Access Control Improves the Student Experience

Brian Adoff, Co-Founder, SwiftData Technology

Session Type: Learning Lab 30 Minutes Wednesday morning
Core Competencies: Administration & Operations |Technology
Level:  Advanced

Description:
Does your access control system only unlock doors? In this short session find out how you can improve the campus experience for students by automating the decisions your access systems make. Learn best practices for creating access logic rules to increase student services, eliminate manual errors and offload some of the work you're currently doing to keep access rights updated in your door systems. Whether you develop rules-based access rights automation using internal resources or contract with a third-party vendor, this session will highlight how institutions can improve their access control integrations and get a better return on their physical security investments.

Discussion Questions:

  • Does your access control system 'talk' directly to your ERP, student information, HR, one card, badging and housing systems?
  • When a student loses their ID card and gets a replacement from the card office, how long does it take for that card to start working with all your campus systems?
  • What is your campus process for handling early arrivals (i.e. athletic teams) as far granting them access to their dorm and activating their meal plan?

Brian Adoff is a co-founder at SwiftData Technology. He also hosted and produced the 'Unlocked' podcast for ASSA ABLOY—an educational podcast series that helps campus IT make more informed physical security decisions.

 

LEAF Consortium: What Is LEAF and How Does it Enable Ownership of my Credential Technology?

Jacob Jablonski, Business Development Manager, WaveLynx Technologies
Jeff Koziol, Business Development Manager, Allegion

Session Type: Learning Lab 30 Minutes Wednesday morning
Core Competencies: Technology
Level:  Beginner | Intermediate | Advanced

Description:
In a perfect world, your smart access card should seamlessly and securely read on your door access readers, locks, and logical access readers regardless of manufacturer. LEAF is a consortium of like-minded manufacturers providing the tools and standards that make such concepts a reality. Understand your current technology and how LEAF enables your future selection to create an interoperable environment and provide ownership of your encryption keys.

Discussion Questions:

  • Is your access control readers and credentials secure? Open & Interoperable?
  • What is LEAF? Are you working with vendors that have LEAF-enabled Products?
  • Is it possible to have a single credential that works across campus?
  • Are you bound by your current technology? Are products proprietary to one manufacturer?
  • Do you understand your current credential technology? How can LEAF enhance your security and provide interoperability across many vendors?

Jacob is a business development professional with WaveLynx Technologies who is tasked with educating end-users in the university space about the risks of proprietary and unsecure access control technology as well as promoting the advantages of the WaveLynx reader line and LEAF standard. A former NFL free agent and stand out quarterback in college, Jacob has taken his work ethic, determination and teamwork with him to drive the security industry to ensure end-users are upgrading to secure, open and interoperable solutions in the most seamless manner.

Jeff is a Business Development professional who has spent almost all of his career at Ingersoll Rand/Allegion. He has spent the last 15 years of his career working with campuses on helping them enhance their access and identity solutions. An avid Boston sports fan and passionate learner of American history, he resides in western Massachusetts with his wife of 25 years and their four children.

 


LEARNING LABS BLOCK 3
Wednesday, April 22, 2020 11:30AM - 12:00PM

Engaging GenZ with a Unified Campus Mobile App

Matt Willmore, Senior Director of Product Marketing, Modo Labs, Inc.
Deana Kreitz, Director, Online Marketing & User Experience, University of Houston

Session Type: Learning Lab 30 Minutes Wednesday morning
Core Competencies: Technology
Level:  Beginner | Intermediate | Advanced

Description:
Learn how University of Houston partnered with Modo Labs to deliver a unified campus mobile experience for nearly 40,000 students that provides a singular destination for everything from orientation and housing, to digital IDs and football tickets. You will also learn how UH was able to partner with multiple campus departments and identify the most pressing student needs for the app experience, and how they use Modo Campus® to solve these problems by building, deploying, and delegating app creation at scale.

Discussion Questions:

  • What problems have you been able to solve, and want to solve in the future, with a campus mobile app?
  • How do you engage different campus constituent groups to solve student technology problems on campus?
  • How is your institution using, or planning on using, digital IDs as part of a campus mobile app?
  • How are you using mobile technology to engage with students on an individualized level?

Matt leads product marketing efforts at Modo, the industry leading app building platform for hundreds of higher education institutions in the US and worldwide. Before joining Modo, Matt served as mobileND Program Manager at the University of Notre Dame, launching their (Modo-powered) ND Mobile app.

Deana has been with the University of Houston’s Division of University Marketing, Communications and Media Relations for over four years. In her role, she leads the overall web and online strategy related to enhancing the University of Houston's reputation through ensuring a credible user experience and building trust and loyalty with the University's online visitors and app users. Deana's team functions in support of the development and execution of marketing strategies and plans that strengthens the University’s brand and she directly and indirectly leads teams across the University on web marketing best practices and solutions.

 

Are you Locking your Front Door and Leaving your Back Window Open?

Danny Chung, Global Director of Consulting and Design, Northland Controls
Henry Hoyne, CTO, Northland Controls

Session Type: Learning Lab 30 Minutes Wednesday morning
Core Competencies: Administration & Operations |Planning |Technology
Level:  Beginner | Intermediate



Description:

The security of credentials has been in the spotlight for some time. There are important steps to reduce the risk your campus is exposed to. However, many only address a fraction of the communication protocols and mediums in use in an access control system. Following a recap of credential security, this session will discuss the roadmap to end-to-end encryption and explore options to reduce vulnerabilities affecting data in transit and at rest to achieve a holistic security solution.

Discussion Questions:

  • Which system pathways do you think expose the most risk to your organization?
  • How many of these technologies and strategies do you use today?
  • Who has done this before, are you willing to share your experience?
  • What is the true cost of a data breach to your organization: dollars, reputation or intellectual property?

Danny has worked in the security industry for 13 years and has been at Northland Controls since 2014. Danny’s background is in security consulting and large scale systems design of ACS and VMS systems. He is responsible for a global team of security consultants, design engineers, and security drafters. Danny’s role is to help guide clients to achieve technological and program consistency through master planning, global standards, and technology reviews.

Henry joined Northland Controls in 2006. As CTO, his responsibilities include the oversight of the Northland Labs division and IT services, and technology selection/deployment both internally and to clients. In addition, he helped design and implement the Global Security Operations Centers for some of the most prestigious names in Silicon Valley and remains involved in large scale systems design.

 


 



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