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Keynotes & Sessions 2019
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26th Annual NACCU Conference

Keynote Speaker: Judson Laipply
Keynote Speaker: Nick Tokman

Education Session Schedule with Titles & Presenter Names

Education Session Descriptions & Presenter Biographies:
Block 1 • Block 2 • Block 3 • Block 4 • Block 5 • Block 6 • Block 7 • Block 8 • Learning Labs

Session Files for Download


Keynote Speakers


Monday, April 8, 2019

Judson Laipply

Life is change. Day in and day out, the thing that remains constant is change. Judson combines laughter inducing stories with thought provoking ideas to drive home the point that we are in the constant presence of change.

His stories and personal experiences will help you recognize how to let go of the things out of your control, and focus your energies on things you can change.

Judson’s finale, The Evolution of Dance™ will leave you with an unforgettable message. One which will remind you that “Life is Change,” and that you have the ultimate control over the outcome.

He promises to do two things: make you laugh and make you think.

Sponsored by Wells Fargo


Tuesday, April 9, 2019

Nick Tokman

Nick learned when you’re on a boat, you’re not just an employee. You are a part owner. You do whatever you can to make the operation smoother.

 

Your employees are among your company’s most valuable assets. Your success depends on their ability to perform at the highest level; in turn, their ability to perform optimally depends in large part on motivation and morale.

 

At NACCU 2019, Nick Tokman will share his experiences before, during, and after his time on Discovery Channel’s Deadliest Catch to illustrate how a single person can impact an organization.

 

Whether it’s a fishing vessel in the Bering Sea or a campus card office, the concept is the same. Nick will empower you to remove distractions and negativity, enabling you to make significant contributions to your organization.

Sponsored by Wells Fargo


Educational Session Titles/Schedule

Have a look at just some of the confirmed sessions coming your way at NACCU 2019!
Last updated 03/11/19. Schedule and sessions subject to change.

 

Education Sessions Block 1
Monday, April 8, 2019
11:00AM - 12:00PM

Address Student Food Insecurity with Meal Plan Donations   Room 26
Abe Cereno, University of California - Merced

The Many Hats Worn by a Campus Card Director   Room 12
Mikhail Ilin, Suffolk University

When Students Don't Have a Government-issued ID: Proactive Steps to Help   Room 11
Martha Perrotin, Colorado State University
Neal Luján, Colorado State University

Changing Times: ACTCard in Apple Wallet Mobile Credential   Room 24
Jeanine Brooks, The University of Alabama

Cloud-Based ID Card Printing  Room 25
Steve Robbins, Clemson University
Megan Hembree, Clemson University

Roundtable Discussion: Show Me the Money: Planning and Challenges of Card Center Funding   Room 23
Facilitator: Wendy McCrory, North Dakota State University

Mobile Access is the Killer App: The Path to Flexible, Secure Credentials   Room 22
Brandon Arcement, HID Global

Let Your Campus Card System Help Guide Student Success   Room 27
Fred Emery, TouchNet


Education Sessions Block 2
Monday, April 8, 2019
1:15PM - 2:15PM

When Good Interfaces Go Bad: Best Practices in Data Sharing and Automation   Room 12
 
Emily Dieker, The George Washington University

NACCU Technology Research Committee   Room 27
Jay Kohn, Stanford University
Ben Anderson, Tapingo
John Bonass, Villanova University
Greg Jonason, University of Houston
Barton Lawyer, Duke University

Modern Marketing: Taking on Mobile   Room 24
Courtney Petrizzi, The University of Alabama

How Online Photo Submission Has Changed Orientation!   Room 25
Amy Surprenant, University of Vermont
Heather Allard, University of Vermont

Are You Free to Control your Campus Card Future or does your Technology Choice Keep You Bound in the Past?   Room 11
Michael Wharton, University of Georgia
William McGee, University of Georgia

Roundtable Discussion: Using Campus Card Data for Continuous Improvement of Operations   Room 23
 
Facilitators:
Emily Messa, University of Houston
Moumita Mukherjee, University of Houston

People, Identities and Credentials: How to Connect the Dots   Room 22
Danny Smith, ColorID
David Stallsmith, ColorID

Change the Way Your Campus Connects   Room 26
Howard Polack, Nelnet Campus Commerce
Jerome Watts, Nelnet Campus Commerce


 

Education Sessions Block 3
Monday, April 8, 2019
2:30PM - 3:00PM

From No Card to OneCard   Room 25
Anthony Condo, Swarthmore College
Anthony Coschignano, Swarthmore College

What you Need to Know About Conducting a Needs Assessment   Room 26
Stephen Courchane, University of Minnesota

What Does a Tablet Have to Do with It?   Room 11
Maegan Immordino, Liberty University
Deborah Nightingale, Liberty University

The Implementation of Mobile Credentials at Clemson   Room 27
Matthew Tegen, Clemson University
Steve Robbins, Clemson University


Using Mobile Readers to Track Campus Training
 
  Room 12
Wendy McCrory, North Dakota State University

Your Staff is Your Steam: Move Forward to a New Upbeat Office Culture   Room 22
Corry Moore, University of Florida

The Future of Artificial Intelligence and your Card Office   Room 24
Tony Erskine, CloudCard


 

Education Sessions Block 4
Monday, April 8, 2019
3:15PM - 4:15PM

ID Issuance Software Spins a Web: Product Survey and Case Study   Room 25
David Stallsmith, ColorID
Stephanie Kernozicky, University of Connecticut

Break the Brain Freeze!   Room 11
Amy Fox, Florida State University

Integrating Data from Multiple Systems for Comprehensive Reporting   Room 12
Fuller Ming, University of Maryland, College Park

NACCU SAGs (Standards and Guidelines)   Room 27
Alicia Barnes, Illinois Institute of Technology
Jeanine Brooks, University of Alabama
Deborah Davis, University of Houston
Scott Gallimore, Coastal Carolina University
Laurie Harris, Duke University
Melissa Neidigh, University of Montana

Humility, Empathy, Gratitude: Your Greatest Conflict Resolution Skills   Room 26
Benjamin Fromm, BankMobile

Roundtable Discussion: Two-Year Schools, Please Stand Up   Room 23
Facilitators:
Jessica Bender, Palm Beach State College
Adam Davis, Florida SouthWestern State College

Implementing your Mobile Strategy and Reader Technology to Support a Successful Mobile Credential Program   Room 24
Kent Pawlak, Blackboard

Campus Security: What Are You Trying to Protect?   Room 22
Terry Schulenburg, Genetec


 

Interest Session
Monday, April 8, 2019
4:30PM - 5:00PM

NACCU Volunteer Leadership: Serving on a Committee or the Board of Directors   Room 27
David Anthony, Ohio State University
Ken Boyer, Mercer University
William Bourlier, University of Southern California
Emily Messa, University of Houston
Corry Moore, University of Florida


 

Education Sessions Block 5
Tuesday, April 9, 2019
11:00AM - 12:00PM

The Road to Mobile Credentials: Cool or Scary?   Room 24
Bart Lawyer, Duke University

Understanding the General Data Protection Regulation (GDPR) and its Implications for You   Room 26
Eugene McKenna, European Campus Card Association

The New Cloud One Card Solution!   Room 11
Stephanie Perez, The University of Arizona
Frank Romeijn, ScreenCheck

Zero to 100: Merging Two Campus Card Systems in 100 Days   Room 12
David Halbach, University of Wisconsin-Whitewater

Catch Some Sunshine with Nick Tokman   Room 23
Nick Tokman

Wireless Locks 101: Not Just for the Lock-Shop Anymore!   Room 27
Jeff Koziol, Allegion
Julie Wesel, Virginia Tech
Kathy Gallagher, Villanova University
John Bonass, Villanova University

Robot Food Delivery at George Mason University   Room 22
Danny Anthes, George Mason University
Jon Gear, Atrium by JSA

Redefining Enrollment and Card Issuance Processes   Room 25
Dan Sanden & Mike Galler Entrust Datacard
Brian Ippolito, University of South Florida


 

Education Sessions Block 6
Tuesday, April 9, 2019
1:30PM - 2:30PM

Coin Drop: Upping Engagement at New Student Orientation   Room 22
Amy Perryman, Pennsylvania State University

Expanding the Card Office Beyond Student IDs   Room 12
William Bourlier, USCard Services

Using Student ID and Transaction System Data to Move Needles   Room 24
Chris Corum, Avisian, Inc.

Simplify the Complex with Inline Personalization   Room 26
Nils Wahlander, HID Global

Professional Development Committee: At Your Service   Room 27
Mikhail Ilin, Suffolk University
Kim Pfeffer, Emory University
Sheryl Puckett, Arkansas State University
Amy Fox, Florida State University

Transitioning from an Institutional System to an Industry-Supported System   Room 23
Deborah Davis, University of Houston
Rosie Ashley, University of Houston

Access Trends for the University Card Office   Room 25
 
Jim Primovic, ASSA ABLOY

Student Life Simplified: The All-in-One Student App   Room 11
Sue Chaffee, CBORD
Rob Thayer, Salem State University


 

Education Sessions Block 7
Wednesday, April 10, 2019
1:30PM - 2:30PM

Fully-integrated Mobile Ordering: Using Incentives to Engage Gen Z Students   Room 25
John Diaz, Blackboard
Chad Stith, Blackboard
Nirmal Palliyaguru, Santa Clara University

Your ID Card: Prepare to Dominate   Room 26
Vernol Robinson, Nova Southeastern University
Adam Zakrzewski, Nova Southeastern University

The Convenience of Contactless at Villanova University   Room 11
Phil Parrish, CBORD
Kathy Gallagher, Villanova University

Mechanical Locks to Electronic Locks: A Cost/Benefit Analysis   Room 12
Julie Wesel, Virginia Tech
Sally Lloyd, Tarleton State University

Please Turn on Your Phone: The Evolution of Mobile Technology   Room 24
David Stallsmith, ColorID
Mark Brown, Vanderbilt University

Mobile Card in Apple Wallet   Room 27
Jeanine Brooks, The University of Alabama
Laurie Harris, Duke University
Bart Lawyer, Duke University

Roundtable Discussion: More than a Piece of Plastic: What Does an ID Really Represent?   Room 23
Facilitator: Joann Wright, Texas Tech University


 

Education Sessions Block 8
Wednesday, April 10, 2019
2:45PM - 3:45PM

The Ins and Outs of Upgrading your Physical Access Control System   Room 12
Michael Fellows, Kennesaw State University

Generating Sales Growth Across Campus   Room 11
 
Patti Kidd, Trent University
Mark Murdoch, Trent University

12 Tips to Successfully Form and Lead a Task Force   Room 26
Neal Luján, Colorado State University

Abandoned and Unclaimed Property: Trying to Make Cents of the Law and How It Applies to Your Campus Card   Room 24
Melissa Neidigh, University of Montana

Your ID Card: Prepare to Dominate   Room 25
Vernol Robinson, Nova Southeastern University
Adam Zakrzewski, Nova Southeastern University

Roundtable Discussion: Preferred Names   Room 23
Audra Forsberg, Wayne State University


Learning Labs
Wednesday, April 10, 2019
Exhibit Hall

9:30 - 10:00 AM

How Technology is Reshaping the Physical Retail Experience
  
Exhibit Hall Pod 1
 
Benjamin Anderson, Tapingo

The Future is Now: New Advancements in Web Photo Upload   Exhibit Hall Pod 2
 
AJ Jacubenta, MyPhoto, LLC
Jeremy Wilson, MyPhoto, LLC

10:30 - 11:00 AM

Own your Keys; Own your Destiny   Exhibit Hall Pod 1
Taylor Schmidt, Wavelynx Technologies

Let's Talk Lockers   Exhibit Hall Pod 2
Warren Lord, Northeastern University
Brandon Ciaccio, Gantner Technologies

11:30 AM - 12:00 PM

Vendor-Approved Solutions are not your Only Options  Exhibit Hall Pod 1
Thomas King, Central Connecticut State University

Driving Customer Engagement: Considering the Complete Payment Ecosystem when Launching Loyalty, Online Ordering and Commerce Beyond the Campus   Exhibit Hall Pod 2
Tom Deloge, DishOut
Danielle Niro-Sams, Rutgers University

(Facebook) Live from the NACCU Exhibit Hall: It's Kim & Amy!  Exhibit Hall
Amy Fox, Florida State University
Kim Pfeffer, Emory University


Education Sessions: Descriptions and Presenter Biographies

 

Education Sessions Block 1
Monday, April 8, 2019
11:00AM - 12:00PM

Address Student Food Insecurity with Meal Plan Donations   Room 26
Abe Cereno, University of California - Merced

Core Competencies: Administration & Operations | Student Development | Technology
Level: Beginner | Intermediate | Advanced

Come and learn about the innovative meal distribution systems UC Merced has implemented. UC Merced has developed an application called iCare that offers a meal donation program to allow on-campus students to donate excess meal funds to their peers who have run out of funds. The goal is to remove barriers to student success and to progress out of the loop of being food insecure. The app allows immediate, secure access to meal funds and tracks the meals donated and used. The plan is to assess over time any correlation between services and student retention and completion.

Abraham "Abe" Cereno is currently the Associate Director of the CatCard Program and Application Systems of University of California - Merced.  Abe has over 20 years of campus card technology and systems/applications engineering experience. He has been the architect who integrated many innovative systems, mobile applications and technologies to provide campuses with successful and efficient card systems enterprise.  Abe currently serves on the NACCU Awards Committee and has presented at multiple NACCU and CBORD Conferences. 

The Many Hats Worn by a Campus Card Director   Room 12
Mikhail Ilin, Suffolk University

Core Competencies: Administration & Operations | Leadership | Technology
Level: Beginner | Intermediate | Advanced

The session will focus on core competencies a successful card manager must posses in today's higher education environment. Gone are the days when the card services director was in charge of just the technology. Today, the campus card services manager must be proficient in areas of IT, marketing, communication, data security, planning, budgeting, legal and ethical compliance, along with the hiring and professional development of students and part time and full time employees.

Mikhail Ilin has been employed by Suffolk University since 1997. Having been in various roles: student, security officer, staff assistant, technical support specialist, systems administrator, and now manager of Campus Card Services, he has experienced challenges encountered by students, employees and other stakeholders when dealing with a decentralized card services unit. Mikhail transitioned the campus card services unit into a more centralized, “one stop” service organization prepared to resolve any and all problems students may have with the card. Mikhail holds a BS in Computer Information Systems, Masters of Business Administration and Juris Doctor Degree from Suffolk University. As an adjunct faculty member at the Sawyer School of Management at Suffolk University, Mikhail teaches Business Law and Ethics courses.

When Students Don't Have a Government-issued ID: Proactive Steps to Help   Room 11
Martha Perrotin, Colorado State University
Neal Luján, Colorado State University

Core Competencies: Administration & Operations | Communication
Level: Beginner | Intermediate | Advanced

Many institutions require a government identification document to issue a student card, but what to do when the student doesn't have one? How do you follow identification guidelines at your institution while being supportive to the student who doesn't have an ID? Join in to explore how Colorado State University's RamCard Office has been successful in reaching out to students so that they get their RamCard at the start of the school year. You'll gain insight on implementing a student outreach plan at your campus card office to proactively and effectively communicate about the government ID requirement while being a primary resource and ally to students in the process.

Martha Perrotin is the Assistant Director for the RamCard Office at Colorado State University. She is a graduate of the Master of Business Administration program at HEC Montréal. Martha has served in the private and public sectors for over 14 years with seven being in higher education. Her favorite thing about working in an ID office is meeting new generations of Rams every orientation season!

Neal Luján is Director of the RamCard program at Colorado State University. He joined the RamCard team in 2005, and likes the dynamic one-card work environment. He has particularly enjoyed providing leadership for major campus and RamCard initiatives over the years.

Changing Times: ACTCard in Apple Wallet Mobile Credential   Room 24
Jeanine Brooks, The University of Alabama

Core Competencies: Administration & Operations | Technology
Level: Beginner | Intermediate | Advanced

Please join The University of Alabama as they share their path to mobile credentials in the Apple Wallet. What started as an implementation of an NFC card solution ended up exciting the campus community with the successful addition of mobile credentials in the Apple Wallet. Infrastructure decisions will be reviewed, followed by a discussion regarding implementation, production and post-production phases for a campus-wide project impacting 3500 readers and multiple campus integrations, as well as internal systems programming and customizations.

Jeanine Brooks serves as Director of Action Card for the University of Alabama. She has 32 years of experience in the university environment. Jeanine has served as a member of the NACCU Board, Conference Chair, Marketing Committee and NPI and SAGs faculty, as well as Chair of the NACAS Professional Development Committee and a member of the BbTransact President's Advisory Council.

Cloud-Based ID Card Printing  Room 25
Steve Robbins, Clemson University
Megan Hembree, Clemson University

Core Competencies: Administration & Operations | Planning | Technology
Level: Intermediate | Advanced

Clemson's printing infrastructure was aging having been in place since 2012 and was becoming less reliable with each passing year. Join us as we share our journey purchasing and installing the HID Fargo Connect printing solution. Learn how we optimized our processes for line busting, encoding, smart card data transmission, and batch printing utilizing this cloud-based printer service. 

Steve has worked at Clemson since 1990 and has worked with the card office through a sea of changes over the past 20 years. Transitioning from auxiliary to mission critical a few years back the department has been involved in and led numerous projects that continue to enhance the Clemson experience and improve campus safety and security. 

Megan joined the TigerOne Card Office in April of 2017 working as a technical analyst for the transaction system. Her role has since evolved to include oversight of operations and customer experience. Utilizing innovative ideas and technologies, her goal is to ensure that the Clemson community experiences safe and user-friendly credential practices.

Roundtable Discussion: Show Me the Money: Planning and Challenges of Card Center Funding   Room 23
Facilitator: Wendy McCrory, North Dakota State University

Session Type: Roundtable
Core Competencies: Fiscal Management
Level: Beginner | Intermediate | Advanced

Department/office funding can be a real challenge. Join in the discussion to share  information on how you fund your operation, how you wish it were funded and any dreams of funding you may have.

Wendy McCrory has managed the NDSU Card Center at North Dakota State University since 1999. Wendy enjoys attending NACCU conferences to learn from others and share what NDSU has done. She serves as Chair of the NACCU Awards Committee and has presented at several NACCU Conferences.

Mobile Access is the Killer App: The Path to Flexible, Secure Credentials   Room 22
Brandon Arcement, HID Global

Session Type: GOLD
Core Competencies: Administration & Operations | Technology
Level: Intermediate | Advanced

Today’s students are connected to mobile devices like never before. What can universities do to respond and keep up with a generation that checks its phone 150 times per day? You can provide a compelling and integrated experience by expanding the use of students’ mobile devices with more killer apps. Marking HID’s fifth year of successfully deploying mobile access at major universities worldwide, experts from HID will step you through best practices for upgrading to secure technology and integrating mobile IDs into your credential strategy—and creating the “cool factor” around access control.  

Brandon Arcement is the Senior Director of Product Marketing with HID Global and is responsible for driving the company’s strategy for its broad portfolio of physical access control solutions. Brandon has over 15 years of experience in the physical access control and physical security technology industry. Prior to joining HID Global, Brandon had a 10 year career with a large systems integrator where he contributed to the global expansion and growth of the security business through Marketing and Sales leadership roles. Brandon has a bachelor’s degree in Mechanical Engineering from The University of Texas at Austin.

Let Your Campus Card System Help Guide Student Success   Room 27
Fred Emery, TouchNet

Session Type: GOLD
Core Competencies: Administration & Operations | Communication | Planning | Student Development | Technology
Level: Beginner | Intermediate | Advanced

When considering the next step in your campus card strategy, the impact it will have on the daily lives of your campus community must be at the top of the list. Mobile, integration and security are all crucial factors but what does this mean to you? How do they play a part in your roadmap to student success? In this session, you'll learn how your campus card solution delivers real-time information that helps leaders make informed decisions, enhance campus security, improve operational efficiency, identify at-risk students, and even pinpoint hot trends and best sellers, all while protecting your community.

Fred Emery is the Director of OneCard Sales at TouchNet. He has been involved in Campus Card technology since 1994 when he launched the OneCard system at Hofstra University and served as Director of HofstraCard Services for nearly 10 years. Following his tenure at Hofstra University, Fred served as Director of System Marketing with General Meters Corporation and also served in various roles with Heartland following the acquisition of General Meters in 2017. Fred brings over 24 years of campus card experience to TouchNet, having been directly involved in multiple system implementations and the development of OneCard. He is a regular presenter at various trade shows such as NACCU, NACUBO, NACAS, ISC and ASIS.


 

Education Sessions Block 2
Monday, April 8, 2019
1:15PM - 2:15PM

When Good Interfaces Go Bad: Best Practices in Data Sharing and Automation   Room 12
 
Emily Dieker, The George Washington University

Core Competencies: Administration & Operations | Leadership | Planning | Technology
Level: Beginner | Intermediate | Advanced

Interfaces and data exchanges make our systems run smoothly and cut down on manual entry and errors. However, that does not mean that all interfaces are good. This presentation will look at the many interfaces running in and out of the GWorld system (CS Gold) and will hone in on the problems that have occurred. From undelivered packages to open cable tv access, and from reverting to a previous semester's housing assignments to deleting complete patron records, we've seen it all. Let's discuss best practices and recommendations for getting the most out of your automations.

Emily Dieker is Director of the GWorld Card Office at the George Washington University. She oversees the office operations, finance, and customer service team. Emily has been with the GWorld Office for over 12 years.

NACCU Technology Research Committee   Room 27
Jay Kohn, Stanford University
Ben Anderson, Tapingo
John Bonass, Villanova University
Greg Jonason, University of Houston
Barton Lawyer, Duke University

Core Competencies: Administration & Operations | Technology
Level: Beginner | Intermediate | Advanced

Speedy Benchmarks; printer reports; card program highlights... The NACCU Technology Research Committee has been sharing these programs and resources with members. Join the committee as they discuss outcomes from the past year and what is next on the horizon.

Modern Marketing: Taking on Mobile   Room 24
Courtney Petrizzi, The University of Alabama

Core Competencies: Communication | Marketing
Level: Beginner | Intermediate | Advanced

The University of Alabama started its mobile credential option this fall, and has seen overwhelming success in the project’s implementation. The key factor? Marketing! Join this session to find out more about the who, what, when, where, and why of modern marketing for mobile!

A 2013 graduate of The University of Alabama, Courtney joined the Action Card Office at the university in April of 2017. She currently serves as the Communications Specialist, providing social media, PR, and marketing for the Action Card.

How Online Photo Submission Has Changed Orientation!   Room 25
Amy Surprenant, University of Vermont
Heather Allard, University of Vermont

Core Competencies: Administration & Operations | Communication | Planning
Level: Beginner

Welcome to Catamount Country! You are now a member of the University of Vermont community and we are so happy to have you! So what is next? A mandatory two-day orientation experience. The University of Vermont will walk you through the good, bad and the ugly of how online photo submission has streamlined the process to make orientation much smoother. Please join this journey through the past to the present-day process of a much happier June for students and staff.

Amy Surprenant has been the Business Manager at the CATcard Service Center for over seven years. Amy not only functions as the financial manager, but brings along marketing experience to help maintain existing relationships between both on and off-campus partners. Amy coordinates remote carding activities and assists in all day-to-day activities concerning the CATcard Office.

Heather Allard has been with the CATcard Service Center for over three years and currently serves as the office manager. Heather is the front end manager and provides support with the day-to-day financial operations as well as being the student staff supervisor. Heather is part of the marketing team and plays a vital role with customer service with clients on and off campus.

Are You Free to Control your Campus Card Future or does your Technology Choice Keep You Bound in the Past?   Room 11
Michael Wharton, University of Georgia
William McGee, University of Georgia

Core Competencies: Administration & Operations | Student Development | Technology
Level: Intermediate | Advanced

Learn how and why UGA is leveraging DESFire EV2 technology and the LEAF Data Model to significantly increase the security of their access control and student ID credential. You will learn about the LEAF data model and how it ensures autonomy from a single vendor situation. The advantages of securely separating the Access ID from the Student ID on the same card will be explored. Transition strategies with the least amount of disruption and cost impact will be discussed. This session is based on a use case as described by the new contactless smart card solution deployed at UGA.

Michael Wharton has held various technical positions in electromagnetic industries, owned a successful IT consulting business, and co-founded a communications company; providing diverse technical expertise for nearly four decades. Michael currently serves as an engineering analyst for the University of Georgia, University Housing - division of Student Affairs. Michael believes the key to successful project deployment is to know the technology intimately, from physical engineering to logical controls.

William has worked at the University of Georgia for ten years. Currently he serves as the Director of IT for Auxiliary Services where he provides technical insight and program leadership for the division. Previously, he served as Assistant Director of Food Services IT for five years.

Roundtable Discussion: Using Campus Card Data for Continuous Improvement of Operations   Room 23
 
Facilitators:
Emily Messa, University of Houston
Moumita Mukherjee, University of Houston

Session Type: Roundtable
Core Competencies: Administration & Operations | Leadership | Planning
Level: Intermediate

During this roundtable discussion, participants will discuss the importance of campus card office assessment for continuous improvement of operations, programs, and services. Participants will brainstorm about potential assessment projects at their campuses utilizing quantitative and qualitative methods, and develop recommendations for program enhancement. Participants will also discuss how to utilize card data to assess and leverage other service unit operations. In particular, this discussion will highlight the potential partnerships and identify assessment opportunities for data-driven decisions and improvements to campus operations collecting data from the campus stakeholders: students, faculty and staff.

Dr. Emily A. Messa was appointed Associate Vice Chancellor (UH System) & Associate Vice President for Administration (UH) in 2011, with dual roles of responsibility including leading a team of more than 100 full-time and student employees in addition to 700-plus contractors across third-party dining, parking, shuttle and bookstore operations, overseeing a broad portfolio encompassing campus auxiliary services departments that provide core business services to the campus community, as well as directing system master planning and serving as chair of the UH System-wide Public Art Committee, an advisory committee to the UH System Board of Regents.

Dr. Moumita Mukherjee is the Services Assessment and Evaluation manager for the Division of Administration and Finance(A&F) at the University of Houston. In her role, she oversees assessment planning, data collection, analysis and data reporting on all assessment related activities for the entire A&F division.

People, Identities and Credentials: How to Connect the Dots   Room 22
Danny Smith, ColorID
David Stallsmith, ColorID

Session Type: GOLD
Core Competencies: Administration & Operations Planning | Technology
Level: Beginner | Intermediate | Advanced

As the number of identities and types of credentials available for each person on campus is increasing, traditional one-card systems are challenged to keep up with identity management tools. Typically, each campus system manages user identities as required for its own purposes, sharing data with other systems as required. New approaches to Physical Identity Access Management can expand a school’s options for considering new technologies and products which can be used across campus while increasing physical security, user convenience, and the institution’s ability to meet new data security standards like GDPR.

Danny Smith is the Co-Owner and Executive Vice President of ColorID.  He’s been directly involved in helping institutions create a future forward campus identity roadmap, unifying credential modalities and enhancing student services and security.  Danny is a regular attendee of higher education conferences in Europe, Australia, New Zealand and North America where he shares information on emerging campus identity technologies and trends.  

David Stallsmith is Director of Product Management for ColorID, a leading provider of identification systems and components across North America. By communicating complicated technical information in understandable terms, he has helped hundreds of health care institutions, universities and government agencies with theirpleas decision-making processes regarding contactless smart card and biometric technologies.

Change the Way Your Campus Connects   Room 26
Howard Polack, Nelnet Campus Commerce
Jerome Watts, Nelnet Campus Commerce

Session Type: GOLD
Core Competencies: Administration & Operations | Communication | Technology
Level: Beginner | Intermediate | Advanced

A look at what’s next in a Mobile First environment and a peek at some of the innovations in a new product.  Unlock the true potential of your connected campus with Campus Key™, the new campus ID solution from Nelnet Campus Commerce. Make a tuition payment, view real-time account balances, and purchase your morning coffee simply and securely from your Apple or Android device.

Howard Polack has served as a Payment Product Strategist for over eight years in Higher Education and has a BA and MBA in Banking and Finance.  Currently, he is responsible for Mobile Strategy for Nelnet Business Solutions. Howard has a deep knowledge of payments having 25 years of hands-on experience delivering innovative payment products in both entrepreneurial start-ups and one of the nation's largest and most innovative banks.  He has built a strong foundation early in his career managing Card and Cash management operations along with compliance for a top 20 bank.  He has also managed and developed Payment businesses in Merchant Acquiring, Card Processing and Card Issuance. 

Jerome Watts currently manages the mobile development team for Nelnet Business Solution’s Campus Key mobile initiative. He has over 20 years of enterprise application development, primarily focusing on designing and implementing backend architectural solutions. Jerome also has seven years of mobile design and development experience, and holds a Master degree in Management Information Systems from the University of Nebraska at Omaha. 


 

Education Sessions Block 3
Monday, April 8, 2019
2:30PM - 3:00PM

From No Card to OneCard   Room 25
Anthony Condo, Swarthmore College
Anthony Coschignano, Swarthmore College

Session Type: 30 Minute
Core Competencies: Administration & Operations Planning | Technolomoogy
Level: Beginner

This presentation will detail the journey that Swarthmore College took in moving the campus from an ID card with minimal functionality and a small handful of card access locations to a robust OneCard program with meal plans, off campus merchants, over 700 card access locations, over 200 cameras and several other features.

Anthony Condo is the Director of Central Services at Swarthmore College overseeing the OneCard Office, Post Office, and Vending. Prior to getting involved in card services in 2016, he spent eight years working in higher education food services.

Anthony Coschignano is the Assistant Vice President for Auxiliary Services at Swarthmore College where he is responsible for all campus auxiliary enterprises including Dining Services, Campus Store, OneCard, Post Office, Office Services, Special Events and Summer Programs, Lang Performing Arts Center, and the Inn at Swarthmore. Anthony has held leadership positions within auxiliary services at both large and small institutions for over 15 years.

What you Need to Know about Conducting a Needs Assessment   Room 26
Stephen Courchane, University of Minnesota

Session Type: 30 Minute
Core Competencies: Administration & Operations | Leadership
Level: Beginner | Intermediate | Advanced

The U Card Office produces specialty cards and badges for a variety of departments and organizations across campus. Some of these cards can be quite time consuming to produce and require strong levels of communication and coordination across departments. Recently, the U Card Office reviewed the needs of the College in Schools program to better understand what type of card and corresponding card technology was needed to meet their needs. Come learn more about how we conducted a needs assessment and what we learned from the process.

Stephen Courchane joined the U Card Office at the University of Minnesota in January 2018. Prior to joining the University of Minnesota Stephen served as the Senior Director of Operations for a network of K-12 schools in South Minneapolis.

What Does a Tablet Have to Do with It?   Room 11
Maegan Immordino, Liberty University
Deborah Nightingale, Liberty University

Session Type: 30 Minute
Core Competencies: Administration & Operations | Technology
Level: Beginner

Learn how Liberty University easily captures photos for offsite badging events, passport photos and orientation line busting! This session will cover how tablets can easily be integrated with your current system to enhance services and create a better customer experience. Implement creative ways to expedite and expand services and value, meet evolving customer expectations and promote a positive student experience.

Maegan Immordino is the Associate Director of ID & Campus Services at Liberty University. She is passionate about customer service and finding creative and unique ways to engage with the students.

Deborah Nightingale is the Director of ID & Campus Services at Liberty University. She has been a member of NACCU since 2001 and has volunteered as mentor, session moderator, committee member, and is currently a board member. Deborah is compassionate about the many venues of customer service and technology afforded in the Campus Card industry.

The Implementation of Mobile Credentials at Clemson   Room 27
Matthew Tegen, Clemson University
Steve Robbins, Clemson University

Session Type: 30 Minute
Core Competencies: Administration & Operations | Planning | Technology
Level: Intermediate | Advanced

Follow our journey as we rolled out HID credentials to over 1000 access control doors and all of our dining and retail locations. Learn about how we have the HID mobile credential integrated with our transaction system, point of sale systems, and access control system. We’ll also provide a few simple steps that will allow you to begin using these credentials with your systems.

Matthew has worked with technology infrastructure since 2003. Most recently he has served with the Clemson TigerOne with a focus on systems and operations. His current responsibilities include systems architecture, data analytics, project management and process improvement. 

Steve has worked at Clemson since 1990 and has worked with the card office through a sea of changes over the past 20 years. Transitioning from auxiliary to mission critical a few years back the department has been involved in and led numerous projects that continue to enhance the Clemson experience and improve campus safety and security. 

Using Mobile Readers to Track Campus Training   Room 12
Wendy McCrory, North Dakota State University

Session Type: 30 Minute
Core Competencies: Administration & Operations
Level: Beginner

NDSU has mandatory training for safety, Title IX and other requirements. Mobile readers are used to track individual training and reports are uploaded to a campus database. Learn what NDSU does to track training, and gain insight or share your experience with a similar program.

Wendy McCrory has managed the NDSU Card Center at North Dakota State University since 1999. Wendy enjoys attending NACCU conferences to learn from others and share what NDSU has done. She serves as Chair of the NACCU Awards Committee and has presented at several NACCU Conferences.

Your Staff is Your Steam: Move Forward to a New Upbeat Office Culture   Room 22
Corry Moore, University of Florida

Session Type: 30 Minute
Core Competencies: Administration & Operations | Leadership 
Level: Beginner | Intermediate

Water is hot at 211 degrees, but at 212, water boils and becomes steam. Instead of another week of the same frustrations with the office staff, this forward-moving approach will highlight the 212 Degree Service culture - an approach that when implemented correctly, can make even the hardest employee buy in and turn to steam, or, realize they are not a fit for your new upbeat office culture.

Corry Moore is Operations Manager at the top-ten institution, University of Florida ID Card Office know as “Gator 1 Central.” He has been in this role since December 2016 and brings a well-rounded knowledge base from hospitality management, University Bursar, and New Student Family Programs. Corry is active in the campus community as an instructor for first-year freshman seminar courses and as a mentor for the University Minority Mentorship Program. He has been a presenter for the Southern Regional Orientation Workshop (NODA) and currently serves on the NACCU  Volunteer Committee as well as being a presenter in each NACCU attended. Corry has his Master’s degree in Transformative Leadership with an area of focus in Emotional Intelligence.

The Future of Artificial Intelligence and your Card Office   Room 24
Tony Erskine, CloudCard

Session Type: 30 Minute
Core Competencies: Planning | Technology
Level: Intermediate | Advanced

Bot-managed Online Photo Submission is already a reality on some campuses, but what's next?  Join in and learn how card offices around the country are already using artificial intelligence to save their campus time and money. Once you're all caught up on the latest and greatest, let's all channel our inner Marty McFly and explore how Artificial Intelligence will affect card offices in the future.

Tony Erskine has been hacking out code since he was in third grade writing BASIC and Logo on his dad’s Commodore 64. He graduated from the College of William and Mary with a BS in Computer Science in 2000. Afterwards, he began his career in software development and consulting. Tony joined the military for six years and earned a Purple Heart. Later, he built Liberty University’s online photo submission software as their senior software developer. Now he spends most his time running a small business, developing young professionals, and caring for eight kiddos with his wife Laura.


 

Education Sessions Block 4
Monday, April 8, 2019
3:15PM - 4:15PM

ID Issuance Software Spins a Web: Product Survey and Case Study   Room 25
David Stallsmith, ColorID
Stephanie Kernozicky, University of Connecticut

Core Competencies: Administration & Operations Planning | Technology
Level: Beginner | Intermediate | Advanced

All the major makers of ID issuance software have introduced radically new products recently. This session will explore the features, installation and maintenance of these new products and how they work with printers and technology cards. We will be joined by a school (TBA) that has recently implemented one of these “web-based” products, who will talk about their experience.

David Stallsmith is Director of Product Management for ColorID, a leading provider of identification systems and components across North America. By communicating complicated technical information in understandable terms, he has helped hundreds of health care institutions, universities and government agencies with their decision-making processes regarding contactless smart card and biometric technologies.

Stephanie Kernozicky is the Director of the One Card Office at the University of Connecticut. She has been a member in NACCU since 2011 and was in the first NPI class NACCU offered. She also was a member of the NACCU Education Committee.

Break the Brain Freeze!   Room 11
Amy Fox, Florida State University

Core Competencies: Administration & Operations | Communication | Leadership 
Level: Beginner | Intermediate | Advanced

How in the world can we explain all we do in just a few moments? Stuck on trying to find campus partners? Having trouble finding a place in your campus community? This workshop will guide attendees through creating an elevator pitch, creating a program map using NACCU resources, and finding ways to link your program to your university’s initiatives and mission.

Amy Fox has been with Florida State University for 14 years. She is the manager of the FSUCard Program which allows her to interact with the entire campus community. Amy also oversees the University banking relationship and customer service call center. Throughout her career, Amy has acquired over 15 years of customer service experience. Amy serves on the NACCU Professional Development Committee and is a key contributor to the NACCU Primer Guide.

Integrating Data from Multiple Systems for Comprehensive Reporting   Room 12
Fuller Ming, University of Maryland, College Park

Core Competencies: Administration & Operations | Technology
Level: Beginner | Intermediate | Advanced

Explore how the University of Maryland, Dining Services built an internal data warehouse using data from their ID Card transactions processing systems (CS Gold), and many other systems including Food Production, Point-of-Sale, and Time & Attendance. Using QLIK as a front-end business intelligence and data analytics tool, Maryland pulls data from both their data warehouse and other sources for basic daily and weekly reporting, as well as building basic visualizations to tell a compelling story for various business units.

Fuller Ming has over 25 years in auxiliary services information technology, primarily with food service-related technology as well as cashless transaction procession/flex and meal plan management systems. Maryland was one of the early adopters of such systems with Griffin Technologies in the late 1970's. Mr. Ming has worked with multiple point-of-sale systems, food, and catering management systems, and was the technical lead for a Time & Attendance system developed in-house that interfaces with the campus payroll system.

NACCU SAGs (Standards and Guidelines)   Room 27
Alicia Barnes, Illinois Institute of Technology
Jeanine Brooks, University of Alabama
Deborah Davis, University of Houston
Scott Gallimore, Coastal Carolina University
Laurie Harris, Duke University
Melissa Neidigh, University of Montana

Core Competencies: Administration & Operations | Leadership | Planning
Level: Beginner | Intermediate | Advanced

The NACCU Standards and Guidelines document and course provide a roadmap to complete an internal assessment of a campus identification and transaction system program. Learn more about this valuable tool and how you can get started, one document at a time.

Humility, Empathy, Gratitude: Your Greatest Conflict Resolution Skills   Room 26
Benjamin Fromm, BankMobile

Core Competencies: Communication | Leadership
Level: Beginner | Intermediate | Advanced

Whether you’re a leader, manager, or nine-to-fiver you work with other people. No one works alone; we have colleagues and customers, bosses and employees, team members and vendors. Inevitably we’re bound to encounter a conflict.  What makes us unique individuals also makes it impossible to work in perfect harmony; but you possess the greatest conflict resolutions skills already. We’ll explore how to use humility, empathy and gratitude to resolve conflict, bridge differences of opinion and strengthen relationships with people at work.

As Vice President of Relationship Management, Benjamin Fromm is responsible for ensuring that BankMobile Disbursements provides exceptional value for its partner institutions. He oversees a team of Relationship Managers covering a 20-state territory in the Eastern United States and has a long history with Relationship Management.

Roundtable Discussion: Two-Year Schools, Please Stand Up   Room 23
Facilitators:
Jessica Bender, Palm Beach State College
Adam Davis, Florida SouthWestern State College

Session Type: Roundtable
Core Competencies: Administration & Operations | Leadership | Planning
Level: Beginner | Intermediate | Advanced

Two-year schools have unique concerns and dilemmas. The programs that are successful at a large residential university may not be the best options at a two-year campus. The students are often not your typical 18-22-year-olds and may be working full time, raising a family, and taking classes. NACCU is about building community and we would like to connect with two-year schools and learn about your challenges and how NACCU can help you in addressing these areas. We want to hear your ideas while also providing an opportunity for two-year schools to connect with each other and share ideas in a session created just for you.

Jessica Bender is Manager of Auxiliary Services at Palm Beach State College. She joined Palm Beach State College in January 2007 as the Manager of the College Card program. Jessica was promoted to her current position in 2010 and is now responsible for the management of auxiliary contracts, including bookstore, food services, and vending operations at all four of the College’s campuses. She also retains responsibility for all aspects of the College’s PantherCard program. Jessica has been a member of NACCU since 2003, and served as president on the NACCU Board of Directors. She serves as Chair for the 2019 conference.

Implementing your Mobile Strategy and Reader Technology to Support a Successful Mobile Credential Program   Room 24
Kent Pawlak, Blackboard

Session Type: GOLD
Core Competencies: Technology
Level: Beginner | Intermediate | Advanced

Choosing the right technology to support your mobile strategy is an important decision for your institution. How an institution chooses to invest, either in short-term, small-scale deployments versus long-term, ubiquitous-use opportunities, will have tremendous ramifications for years to come. Join Kent Pawlak, Blackboard Senior Director of Platform Strategy, to discuss the latest industry trends and why your strategy involves so much more than just mobile. Plus, our Blackboard client will share their path of discovery and their focus on the entirety of the user experience as it shaped their choice of Near Field Communication (NFC) standard investments.

Kent Pawlak leads strategic direction for Blackboard's campus enablement line of products. Drawing on over 25 years of experience in higher education, including 15 years of university employment, Kent is able to relate to unique challenges faced by faculty, staff, and administrators in meeting student needs for an engaging, safe learning environment. His work with the Blackboard Ed Tech platform champions a connected user experience across an extensive education focused product portfolio. Kent also serves on the executive team of a national collegiate leadership honorary organization with over 500 chapters across North America.

Campus Security: What Are You Trying to Protect?   Room 22
Terry Schulenburg, Genetec

Session Type: GOLD
Core Competencies: Administration & Operations | Leadership | Technology
Level: Intermediate

Let's look at the current state of campus security and how it is changing. What systems are being brought into the campus security system in order to create a safer learning environment?

Terry Schulenburg is the Business Development Manager for Education at Genetec. He is a 30-year technology veteran and has worked with key industry organizations serving the higher education community. Over the past eight years he has been working with campuses to help them to create secure environments while allowing students to be students.


 

Interest Session
Monday, April 8, 2019
4:30PM - 5:00PM

NACCU Volunteer Leadership: Serving on a Committee or the Board of Directors   Room 27
David Anthony, Ohio State University
Ken Boyer, Mercer University
William Bourlier, University of Southern California
Emily Messa, University of Houston
Corry Moore, University of Florida

Core Competencies: Leadership
Level: Beginner | Intermediate | Advanced

What can you expect if you have considered taking on a leadership role in your professional association? What is the commitment? And what will you be asked to do? Join several current NACCU Board members and Committee members at this panel discussion to learn more about how to make the most of opportunities available to you to boost your professional skillset, build your resume, and make a difference in your association and industry.

David Anthony has been Director of BuckID at Ohio State for the past 12 years. He is currently the NACCU President-Elect and serves as the Board Liaison on the Governing Documents Ad-Hoc Committee. He also serves on the Investment Committee.

William Bourlier is the Assistant Manager of USCard Services for the University Park Campus location of the University of Southern California. He oversees the ID card services and has redeveloped the card office role in new student orientations.  William serves on the NACCU Volunteer Development Committee.

Dr. Emily A. Messa was appointed Associate Vice Chancellor (UH System) & Associate Vice President for Administration (UH) in 2011, with dual roles of responsibility including leading a team of more than 100 full-time and student employees in addition to 700-plus contractors across third-party dining, parking, shuttle and bookstore operations, overseeing a broad portfolio encompassing campus auxiliary services departments that provide core business services to the campus community, as well as directing system master planning and serving as chair of the UH System-wide Public Art Committee, an advisory committee to the UH System Board of Regents.

Corry Moore is Operations Manager at the top-ten institution, University of Florida ID Card Office know as “Gator 1 Central.” He has been in this role since December 2016 and brings a well-rounded knowledge base from hospitality management, University Bursar, and New Student Family Programs. Corry is active in the campus community as an instructor for first-year freshman seminar courses and as a mentor for the University Minority Mentorship Program. He has been a presenter for the Southern Regional Orientation Workshop (NODA) and currently serves on the NACCU  Volunteer Committee as well as being a presenter in each NACCU attended. Corry has his Master’s degree in Transformative Leadership with an area of focus in Emotional Intelligence.

 


 

Education Sessions Block 5
Tuesday, April 9, 2019
11:00AM - 12:00PM

The Road to Mobile Credentials: Cool or Scary?   Room 24
Bart Lawyer, Duke University

Core Competencies: | Communication | Planning | Technology
Level: Beginner | Intermediate | Advanced

Duke University has been on a journey the past few years to convert from mag stripe to contactless and mobile technologies. Learn about the process taken to reach the launch of mobile technologies, challenges faced and some thoughts on future paths.

Bart Lawyer is an Assistant Director at Duke University, Office of Information Technology. His team is responsible for the technology that supports the campus card transaction system, all POS (Point of Sale) systems used within the Auxiliary Services departments, PCI Compliance, Physical Security and Access Control, Video Surveillance, Duke Police, and Athletics. With a focus on payment security best practices, Bart's team leads the University in deploying systems that not only meet, but exceed PCI payment security regulations and guidelines. Bart works hand-in-hand with Duke University departments and their third party vendors to deploy innovative ways to increase business and streamline the customer experience.

Understanding the General Data Protection Regulation (GDPR) and its Implications for You   Room 26
Eugene McKenna, European Campus Card Association

Core Competencies: Administration & Operations | Communication
Level: Beginner | Intermediate | Advanced

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU, so it may impact your campus card administration process system. The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. Learn what this new legislation may mean for your campus and business in terms of transactions involving personal data with EU citizens.

Eugene currently serves on the Board of the European Campus Card Association and is Director of their Research & Innovation Division. Eugene was one of the co founders of the Campus Services structure at Waterford Institute of Technology (WIT), Ireland. This unique and innovative operation combines both the academic and student services requirements of an Educational Institution into a cost-effective business employing over 200 staff. As CEO of Campus Services, until 2014, Eugene was highly acknowledged for his vision, direction and innovative methods that resulted in a multi-million euro development and operation that included, student accommodation villages, clubs and societies, catering and retail outlets, sporting facilities, health services, card services, scholarship and athletic performance programmes. Prior to this he held the position of Senior Lecturer in Engineering Technology at WIT and was also actively involved in research and development. His success in the delivery of student services, research and innovation, together with his excellent leadership, coaching and motivation qualities has been recognised through numerous awards both at national and international level. He has been a keynote speaker at numerous card technology and student services conferences in the US, Canada, South Africa and Europe.

The New Cloud One Card Solution!   Room 11
Stephanie Perez, The University of Arizona
Frank Romeijn, ScreenCheck

Core Competencies: Administration & Operations Planning | Technology
Level: Intermediate | Advanced

Let's explore experiences from the implementation of a new cloud-based ID management software called CardsOnline. The University of Arizona is unique in that the technology is the DESfire EV1 smart chip platform and the school owns its own smart chip keys. This session will include an overview of steps from functional design to daily card production. In addition, it will include distributing data campus wide to access services.

Stephanie Perez is the Assistant Director of the CatCard Services Unit in the Financial Services Office at The University of Arizona. She has worked at The University of Arizona for 20 years, 12 of which she has dedicated to the CatCard ID office. Throughout her tenure she has been influential in developing and evolving the program to a secure, biometric, encrypted EV1 smart chip technology card to access all services on campus.

Frank Romeijn is Sales Director for ScreenCheck and has been with the company for over ten years. He is responsible for global sales and product development. ScreenCheck is specialized in developing and implementing ID solutions in Education, Care and Government, helping customers implement the latest features and technologies. Operations are concentrated in North America and Europe.

Zero to 100: Merging Two Campus Card Systems in 100 Days   Room 12
David Halbach, University of Wisconsin-Whitewater

Core Competencies: Administration & Operations | Communication | Planning
Level: Intermediate

Learn about the discussions, planning, and implementation needed to bring about the merger of 900+ students and staff at a nearby two-year community college into the UW-Whitewater campus, including the services and features on the campus ID card.

Dave Halbach is responsible for the UW-Whitewater ID Card Office, Campus Event Ticketing Services (Box Office), and student center desktop computers. Dave has worked at UW-W for 38 years, including the last 18 in the ID card office.

Catch Some Sunshine with Nick Tokman   Room 23
Nick Tokman

Session Type: Roundtable
Core Competencies: Communication | Leadership 
Level: Beginner | Intermediate | Advanced

Join Nick Tokman for an in-depth conversation after the keynote. This is your chance to ask more questions and dive deeper into the knowledge Nick gained during his journeys. Learn how you can take the lessons he learned and apply them to your life and to your office. Nick’s candid honesty will make this session one that you will not want to miss.

Wireless Locks 101: Not Just for the Lock-Shop Anymore!   Room 27
Jeff Koziol, Allegion
Julie Wesel, Virginia Tech
Kathy Gallagher, Villanova University
John Bonass, Villanova University

Session Type: GOLD
Core Competencies: Administration & Operations Planning | Technology
Level: Beginner | Intermediate | Advanced

As the need for access control moves from building exteriors to interior doors, many campuses are investing in wireless locks as a more effective and economical solution for expanding the access footprint in areas ranging from student housing, faculty offices, classrooms, and lab spaces to storage areas. Wireless locks typically work with the infrastructure currently on campus:  the current access system, ID cards and brass keys. But what do you know about wireless locks and do you feel confident sitting at that table of campus decision-makers from housing, facilities, security, auxiliary services, IT, finance and the lock-shop when you are asked to participate on the evaluation committee? Let this compilation of dynamic, industry experts make you a knowledgeable and shrewd evaluator, influencer and decision-maker, and have you understanding and talking Wireless Locks 101 at NACCU 2019.

Robot Food Delivery at George Mason University   Room 22
Danny Anthes, George Mason University
Jon Gear, Atrium by JSA

Session Type: GOLD
Core Competencies: Administration & Operations | Technology
Level: Beginner | Intermediate | Advanced

Robots delivering food? Yes! George Mason University is reimagining food delivery for the mobile generation! GMU has partnered with Starship Technologies, Sodexo and Atrium Campus to be the first campus to deliver food using robots. Join us to learn more about their experience and student feedback.

Danny Anthes is the Directory of Technology Services, covering IT Operations in the division of Auxiliary Enterprises and University Life. Danny oversees IT operations in all departments within these divisions including groups like the Card Office, Print Services, Housing, and Recreation to name a few. These operations include oversight all enterprises systems used in these divisions as well as all card readers and operation.

Redefining Enrollment and Card Issuance Processes   Room 25
Dan Sanden & Mike Galler Entrust Datacard
Brian Ippolito, University of South Florida

Session Type: GOLD
Core Competencies: Administration & Operations | Technology
Level: Beginner | Intermediate | Advanced

Join Entrust Datacard and the University of South Florida for a discussion on new options available to improve enrollment and card issuance processes. We’ll discuss methods to improve student wait times and show ways to easily upgrade systems to issue the identities of the future—creating the ultimate identity solution for higher education.  We’ll also discuss USF’s recent card issuance upgrade project with a review of the project’s goals and key learnings. 

Dan Sanden has 21 years of product and platform management experience specializing in account opening, instant card issuance, and access management solutions. He is currently Vice President of Software Product Management at Entrust Datacard and oversees identity and access management solutions serving education, government, and corporate verticals. Prior to Entrust Datacard, he served in software product management functions at Wolters Kluwer Financial Services and ChexSystems.


 

Education Sessions Block 6
Tuesday, April 9, 2019
1:30PM - 2:30PM

Coin Drop: Upping Engagement at New Student Orientation   Room 22
Amy Perryman, Pennsylvania State University

Core Competencies: Marketing | Planning | Student Development
Level: Intermediate

Grasping the attention of students and parents during a high-demand two-day new student orientation is challenging. Learn how Penn State id+ created an interactive experience to deliver timely information in a fun environment. Overall value was enhanced by inviting select individuals from Auxiliary and Business Service operations and our university banking partner. The outcome surpassed our expectation!

Amy Perryman, Manager of the id+ program, oversees the general business affairs, administration, marketing, and planning of the multi-faceted Penn State card program. She has been instrumental in many major projects, including successfully transitioning to Blackboard Campus Enablement (formerly Blackboard Transact) and launching id+ card issuance at Penn State’s HR Shared Services Center. Having worked at the id+ Office for eight years, Amy’s focus for the past two years has been planning and deploying new ID card technology at Penn State’s 26 campus locations.

Expanding the Card Office Beyond Student IDs   Room 12
William Bourlier, USCard Services

Core Competencies: Administration & Operations | Marketing
Level: Beginner | Intermediate

The University of Southern California produces various specialty cards to fulfill the needs of numerous departments and campus locations, including departmental loyalty cards, security badges, retirement benefit cards, and orientation cards. Learn more about USCard’s specialty card program and explore our various income sources. We will look at various ways USCard Services has expanded beyond students, and the opportunities provided by the campus card services.

William Bourlier is the Assistant Manager of USCard Services for the University Park Campus location of the University of Southern California. He oversees the ID card services and has redeveloped the card office role in new student orientations.  William serves on the NACCU Volunteer Development Committee.

Using Student ID and Transaction System Data to Move Needles   Room 24
Chris Corum, Avisian, Inc.

Core Competencies: Administration & Operations | Student Development | Technology
Level: Intermediate

Campus transaction systems create millions and millions of data points, and pioneering campuses are using this data to enhance the student experience and further the institution’s mission. Examine the current state of predictive analytics on campus, explore the challenges to mining student data, and take a look into the future to imagine what’s possible when transaction system data is really put to use.

A publishing and journalism background complements Chris Corum’s 25-year career in ID technology. He has experienced the ID technology revolution from numerous angles: as a vendor marketing the technologies, an analyst advising organizations on their utilization and an editor covering the industry. Extensive work with issuers and developers of smart card and secure ID products led to the formation of AVISIAN Inc. in the late 90s. Through AVISIAN’s consulting arm, he works with government agencies, universities, banks and corporations. The company’s publishing division serves more than 30,000 global subscribers via the leading titles such as SecureIDNews and CR80News. He has a master’s degree in information technology marketing and completed doctoral studies in mass communication.

Simplify the Complex with Inline Personalization   Room 26
Nils Wahlander, HID Global

Core Competencies: Administration & Operations | Technology
Level: Beginner | Intermediate | Advanced

The majority of colleges and universities are using an outdated two-step process to issue smart cards. In this process, the card is first printed and then the user manually types the card ID number into a credential management solution. The two-step process slows down the issuance process, creating longer lines, and is prone to errors. Today, the tools enabling issuers to move away from the outdated two-step process into one, inline smart card personalization process are readily available. In an inline personalization process, users submit a card into a desktop printer equipped with an internal smart card encoder, and in one seamless step the printer/encoder personalizes the card inside and out. This inline process saves time so issuers can focus on other tasks, increase card throughput and effectively reduce errors.

Nils Wahlander, a Senior Product Marketing Manager at HID Global, a leading provider of secure identity and access control solutions. With more than 10 years of experience in the secure issuance and card printing industry, Nils works with customers to continuously evaluate and improve their card issuance strategies. He received his BS in Mechanical Engineering from Mississippi State University and an MBA from the Carlson School of Management at the University of Minnesota.

Professional Development Committee: At Your Service   Room 27
Mikhail Ilin, Suffolk University
Kim Pfeffer, Emory University
Sheryl Puckett, Arkansas State University
Amy Fox, Florida State University

Core Competencies: Administration & Operations | Leadership | Planning
Level: Beginner

The NACCU Professional Development Committee has developed guides for decision makers interested in implementing or expanding a campus identification and transaction system program.  Wondering where to start? Is the campus card program new to your administrative portfolio?  These guides define what services a campus identification and transaction system can offer, how it should be designated as an enterprise system, along with the stakeholders to include and options to consider.  Learn about the NACCU Primer Guide, an easy-to-use template that can help you build a manual, train new employees, or map out your program.

Kim Pfeffer recently relocated to Emory University for her new role after 15+ years at Thomas Jefferson University in Philadelphia. Kim has been involved in card services since 2007, beginning her career as a Fraternity/Sorority Advisor.  She has served in various roles in higher education over the past 20+ years. Kim serves as Chair of the NACCU Professional Development Committee and is a key contributor to the NACCU Primer Guide.

Amy Fox has been with Florida State University for 14 years. She is the manager of the FSUCard Program which allows her to interact with the entire campus community. Amy also oversees the University banking relationship and customer service call center. Throughout her career, Amy has acquired over 15 years of customer service experience. Amy serves on the NACCU Professional Development Committee and is a key contributor to the NACCU Primer Guide.

Mikhail Ilin has been employed by Suffolk University since 1997. Having been in various roles: student, security officer, staff assistant, technical support specialist, systems administrator, and now manager of Campus Card Services, he has experienced challenges encountered by students, employees and other stakeholders when dealing with a decentralized card services unit. Mikhail transitioned the campus card services unit into a more centralized, “one stop” service organization prepared to resolve any and all problems students may have with the card. Mikhail holds a BS in Computer Information Systems, Masters of Business Administration and Juris Doctor Degree from Suffolk University. As an adjunct faculty member at the Sawyer School of Management at Suffolk University, Mikhail teaches Business Law and Ethics courses.

Sheryl Puckett is the Director of Card Services at Arkansas State University. She has been at ASTATE for over 21 years and in the Card Center for 18 years. Sheryl has served in several positions since starting at ASTATE and has been a major part of the growth of the Campus Card Center from a small corner in the Student Accounts Department to a large area dedicated solely to the Campus Card Center. Sheryl is a current member of the NACCU Professional Development Committee and is a key contributor to the NACCU Primer Guide.

Transitioning from an Institutional System to an Industry-Supported System   Room 23
Deborah Davis, University of Houston
Rosie Ashley, University of Houston

Session Type: Roundtable
Core Competencies: Administration & Operations | Communication | Planning 
Level: Advanced

Transitioning to a new card system presents many challenges to a campus community. However, transitioning from a custom-built institutional solution to a vendor-driven solution presents challenges from managing expectations to understanding the workings of the new industry supported system. Innovative card systems involve many campus entities and new partnerships are formed, while current partnerships need to be maintained, and helping to navigate what will be changing is critical to a successful transition. Let’s discuss when/how to include current partners? When/how much involvement should we allow for Information Technology? When/how much involvement do we allow between our current partners and our new vendor?

Deborah Davis has worked for the University of Houston for 23 years and has been with campus auxiliaries since 2007 in a number of different roles. While her roles have expanded and contracted over the years, her management of the Cougar Card Office has not changed. Currently serving as Director of Cougar Card Services, Deborah earned her MBA from Our Lady of the Lake University in San Antonio Texas. Deborah is a current member of NACCU and NACAS. Deborah completed the first NACCU Standards and Guidelines Online Course and will serve as a faculty member for the next course beginning later this year. Deborah is currently heading up the projects to complete the transition to a new industry-supported card system as well a migrating to multiple technology ID card.

Rosie Ashley has worked for the University of Houston for 14 years and began her career with Auxiliary Services in 2007 as a customer service specialist. In her current role of Program Director for Auxiliary Services, Rosie is responsible for contract management of the University of Houston System's food service agreement. In addition to her contract management experience, Rosie also gained valuable knowledge and experience during her time with the Cougar Card Office. Rosie earned her master’s in Higher Education Administration from Sam Houston State University.  Rosie is a current member of NACCU, NACAS, and NACUFS. Rosie is currently serving as the NACUFS 2020 South Regional Conference Chair.

Access Trends for the University Card Office   Room 25
 
Jim Primovic, ASSA ABLOY

Session Type: GOLD
Core Competencies: Administration & Operations Planning | Technology
Level: Intermediate

What access control trends can one card managers begin to investigate today that can help them tomorrow? Join the ASSA ABLOY team to explore new ideas about managing campus access and security. Topics will include:

  • New ways your student ID is being used
  • Managing student deliveries to Housing
  • How HIPPA requirements are being met.
  • Key rings, maintenance tools and office supplies access storage.
  • Sustainability and energy efficiency
  • Creating an effective learning environment

Jim Primovic is the Regional Campus Manager for Persona / ASSA Abloy. He has been involved in campus security hardware and software for 20 years.

Student Life Simplified: The All-in-One Student App   Room 11
Sue Chaffee, CBORD
Rob Thayer, Salem State University

Session Type: GOLD
Core Competencies: Administration & Operations | Marketing | Planning | Student Development | Technology
Level: Beginner | Intermediate | Advanced

Elevate the student experience by allowing them to access all your campus auxiliary services with one mobile app. CBORD’s evolution of GET allows students to provide a mobile credential, make payments, manage meal plans, view dining and nutrition information, and gain entry to buildings and residence halls – all from their smartphones. Join CBORD Product Owner Rob Wakelee and long-time GET customer Rob Thayer of Salem State University for a session on GET CBORD Student. Learn how the app has grown and is being used on campuses across the country.

For over 20 years, Sue Chaffee has worked with CBORD cashless systems. She’s responsible for prioritizing development efforts based on the CBORD product roadmap and managing the launch process for new and enhanced products. 

Rob Thayer is currently the Manager of the ClipperCard Program at Salem State University. He is responsible for planning, organizing, developing and controlling the Salem State University patron privilege system. He oversees the day-to-day operations including card production, on-campus and off-campus partner merchant support, department liaison, and card program marketing.


 

Education Sessions Block 7
Wednesday, April 10, 2019
1:30PM - 2:30PM

Fully-integrated Mobile Ordering: Using Incentives to Engage Gen Z Students   Room 25
John Diaz, Blackboard
Chad Stith, Blackboard
Nirmal Palliyaguru, Santa Clara University

Core Competencies: Technology
Level: Beginner | Intermediate | Advanced

The campus experience has embraced radical new strategies for increasing student engagement on college campuses. Today’s Gen Z student prefers the convenience of mobile ordering and sees it as a better overall experience. With real-time mobile ordering, campus auxiliary and dining services can seamlessly integrate themselves directly into the busy schedule of a college student. Join John Diaz, VP of Product Management at Blackboard, to explore how Santa Clara University was able to increase student engagement by implementing mobile ordering and influence student behavior with loyalty and reward programs.

John Diaz serves as the Vice President of Product Management at Blackboard responsible for leading the team that maintains the strategic roadmap and delivery to market of all retail solution products.  Prior to joining Blackboard, John served as Chief Operating Officer and Vice President of Business Development of Sequoia Retail Systems, Inc. where he was responsible for company operations as well as product strategy and market development for Sequoia’s Auxiliary Services line of products. Before joining Sequoia, John served as a director in the Auxiliary Services division of Duke University where he led the operation and expansion of the school’s enterprise-wide campus card program.  John has a Bachelor of Science Degree from Clemson University and a Master of Business Administration Degree from DukeUniversity

Chad has been involved in campus retail since 1989 and his initial work included partnering with campuses to launch some of the industry’s first technology shops while working for Apple.

Since then, he’s worked in many areas of campus retail at several institutions. He’s been the Director of multi-location institutional and lease operated stores, and wrangled course materials for 50,000 students at the University of Texas.  He also managed the opening of a 10,000 sq ft academic bookstore – from build out to grand opening in Austin, TX.

Chad left the campus in 2011, but remained in the industry, helping develop one of the first course material partner rental platforms. From this experience, he fell in love with Product Management, and joined Blackboard Transact in 2016, where he manages mobile ordering and digital commerce solutions.

Your ID Card: Prepare to Dominate   Room 26
Vernol Robinson, Nova Southeastern University
Adam Zakrzewski, Nova Southeastern University

Core Competencies: Administration & Operations
Level: Beginner | Intermediate

Come learn how a new 'Shark' will navigate the Nova Southeastern University waters. Learn about the card process, challenges and successes, and helpful tricks to help you dominate with your ID card. You will take away valuable tricks to better streamline your card operation and potentially help you to gain funding for additional expansion.

Vernol Robinson has been at Nova Southeastern University for more than 10 years. During this period, he has seen multiple technology transitions and spearheaded re-carding events. Currently, he is tasked with growing the card program with a major focus on Off-Campus Retail and Student Engagement.

Adam Zakrzewski is the technician for SharkCard Services at Nova Southeastern University. During the past two years, he has worked toward being a subject matter expert with Odyssey PCS. He has a bachelor’s degree in information systems from Purdue University and has previously worked as a web developer.

The Convenience of Contactless at Villanova University   Room 11
Phil Parrish, CBORD
Kathy Gallagher, Villanova University

Core Competencies: Administration & Operations | Communication | Planning | Technology
Level: Beginner | Intermediate | Advanced

Ready to ditch mag stripe and become a contactless campus? Learn how CBORD and Villanova University partnered to increase safety and convenience for access control across campus. Villanova’s progressive approach to become a contactless campus includes an innovative mix of biometric readers and mobile applications. In this session, we'll explore various types of online and offline locks, the technology behind biometrics and use cases, a transition plan from mag stripe to contactless, and how these changes will increase student satisfaction and improve safety.

Phil Parrish has worked with CBORD in various roles for over 10 years. As a member of the product and market team, Phil is responsible for long range product strategy and market research for higher education. Prior to joining CBORD, Phil had 12 years of housing and student affairs experience.

Kathy Gallagher is the Director of the University Card Systems (Wildcard) at Villanova University where she is responsible for all technology, infrastructure, and services for the campus card program for the past 25 years. She has assisted in developing and testing unique applications of campus card technology, as well as offered support for other colleagues at other universities, helping them to do the same. Enhancing the technological experience on campus is one of Kathy’s core strategic goals, and the Wildcard campus card system has played an integral role in its delivery. Kathy is a frequent presenter at card industry conferences and has contributed many articles on the topic of campus card innovation. Kathy received the 2007 and 2014 CBORD's Above and Beyond Award and the 2008 NACCU Professional Development Award.

Mechanical Locks to Electronic Locks: A Cost/Benefit Analysis   Room 12
Julie Wesel, Virginia Tech
Sally Lloyd, Tarleton State University

Core Competencies: Administration & Operations | Planning | Technology
Level: Intermediate 

If your campus is considering moving from key access to card access, this is the session for you. Virginia Tech and Tarleton University will join Allegion, Assa Abloy, Blackboard, CBORD, and RS2 Technologies to discuss the general cost and benefits of adding electronic online locks to your residence halls. Come and hear from schools that are going through the process now and how the decision was made on their campus.

Sally Lloyd has been the Director of Texan Card Operations at Tarleton State University since the card program began in 2002 and has been with the University since 1986, serving in a variety of roles. 

Please Turn on Your Phone: The Evolution of Mobile Technology   Room 24
David Stallsmith, ColorID
Mark Brown, Vanderbilt University

Core Competencies: Marketing | Student Development | Technology
Level: Beginner | Intermediate | Advanced

We will discuss the short but fast-moving history of mobile phones and how they are used for payments, building access and lots of other stuff. This session will encourage you to play with your phone while we provide an overview of available mobile solutions. We will also risk a look into the future of this fascinating and most rapidly evolving technology.

David Stallsmith is Director of Product Management for ColorID, a leading provider of identification systems and components across North America. By communicating complicated technical information in understandable terms, he has helped hundreds of health care institutions, universities and government agencies with their decision-making processes regarding contactless smart card and biometric technologies.

Mark Brown is Director of Business Services – Technology at Vanderbilt University covering IT systems for Card Services, Campus Dining, Printing Services, Mail Services, Child and & Family Centers and the bookstore. He has been at Vanderbilt University in Nashville, TN for eight years and has seen the card program expand in almost every way as access and on and off-campus card sales have steadily increased. Vanderbilt was one of HIDs first customers to use Mobile Access which has become a favorite app especially with faculty and staff.

Mobile Card in Apple Wallet   Room 27
Jeanine Brooks, The University of Alabama
Laurie Harris, Duke University
Bart Lawyer, Duke University

Core Competencies: Administration & Operations | Technology
Level: Beginner | Intermediate | Advanced

Questions about the mobile card in Apple Wallet?  Please join Duke University and The University of Alabama for an audience Q&A session focused on the Apple Wallet mobile card implementations and post-production experiences since launching last October.  We'll also discuss future plans.

Jeanine Brooks serves as Director of Action Card for the University of Alabama. She has 32 years of experience in the university environment. Jeanine has served as a member of the NACCU Board, Conference Chair, Marketing Committee and NPI and SAGs faculty, as well as Chair of the NACAS Professional Development Committee and a member of the BbTransact President's Advisory Council.

Laurie Harris is a program manager and project manager with the DukeCard Program at Duke University. Her background includes enterprise-level project management, IT service management, and organizational development.

Bart Lawyer is an Assistant Director at Duke University, Office of Information Technology. His team is responsible for the technology that supports the campus card transaction system, all POS (Point of Sale) systems used within the Auxiliary Services departments, PCI Compliance, Physical Security and Access Control, Video Surveillance, Duke Police, and Athletics. With a focus on payment security best practices, Bart's team leads the University in deploying systems that not only meet, but exceed PCI payment security regulations and guidelines. Bart works hand-in-hand with Duke University departments and their third party vendors to deploy innovative ways to increase business and streamline the customer experience.

Roundtable Discussion: More than a Piece of Plastic: What Does an ID Really Represent?   Room 23
Facilitator: Joann Wright, Texas Tech University

Session Type: Roundtable
Core Competencies: Administration & Operations | Leadership | Student Development
Level: Beginner | Intermediate | Advanced

Imagine the excitement new students must feel when they receive their first college ID! They leave orientation ready to show their family and friends, and are gearing up for a new adventure. Their ID is more than a piece of plastic to them; it is a way to show who they are and their association to the campus. In this roundtable discussion, we will talk about what an ID really represents for card holders and ways card programs are fostering inclusion in our communities.

Joann Wright is the Unit Manager for the RaiderCard Office at Texas Tech University and has worked at the ID Office for the past 10 years. Joann enjoys getting to work with campus partners to find new ways the RaiderCard can benefit the campus community.


Education Sessions Block 8

Wednesday, April 10, 2019
2:45PM - 3:45PM

 

The Ins and Outs of Upgrading your Physical Access Control System   Room 12
Michael Fellows, Kennesaw State University

Core Competencies: Administration & Operations | Communication | Planning
Level: Beginner | Intermediate | Advanced

This breakout session will give attendees a high-level overview of the steps necessary to choose and implement a successful, campus-wide lock system update. Learn how to analyze access control systems and identify the best option to meet your campus needs; get leadership buy-in and funding; and set up a project plan that includes everything from communication to a lock conversion plan to anticipating changes and delays.

Michael Fellows has been working in higher education since 2010 at the consolidated Kennesaw State University (and the former Southern Polytechnic State University). Prior to consolidation, she led the successful implementation of a unified door access solution transitioning SPSU from five separate door access and alarm systems into a single door access system. Since consolidation, she spent several years in IT Project Management where she oversaw the lock conversion of the residential facilities on the Kennesaw Campus and in 2017, she was brought back to oversee the Card Services and Door Access departments for the University’s two campuses.

Generating Sales Growth Across Campus   Room 11
 
Patti Kidd, Trent University
Mark Murdoch, Trent University

Core Competencies: Administration & Operations | Fiscal Management | Technology
Level: Beginner | Intermediate | Advanced

Trent University’s card office has leveraged technology and relationships to generate explosive growth with partners on and off campus. Over the past two years, the TrentU card office has worked with partners to increase deposits to the TrentU card system and drive sales to its partners, resulting in a 1500% increase in revenue. During a period of general decline in text book sales, the TrentU Card Office collaborated with the Trent Campus Store to increase textbook sales by over $1 million per year. Learn how the TrentU card office enhanced the customer experience for students and parents and increased commission by over 5000% for the card office.

Patti Kidd serves as the Manager, TrentU Card Program. Patti has been with the TrentU Card office since its inception, from RFP to launching the various modules. Patti has over 20 years of experience in the food service and hospitality industry.

Mark Murdoch serves as Director of Food, Conferences & Hospitality Services at Trent University. He has 35 years of experience in the higher education ancillary sector.

12 Tips to Successfully Form and Lead a Task Force   Room 26
Neal Luján, Colorado State University

Core Competencies: Administration & Operations | Leadership
Level: Intermediate

You are a recognized leader on your campus and are asked to form and lead a task force. This is a new experience and opportunity to address a campus-wide topic. Where to begin and how to plan thoughtfully? In this session we will review 12 tips to help design and execute a successful task force experience.

Neal Luján is Director of the RamCard program at Colorado State University. He joined the RamCard team in 2005, and likes the dynamic one-card work environment. He has particularly enjoyed providing leadership for major campus and RamCard initiatives over the years.

Abandoned and Unclaimed Property: Trying to Make Cents of the Law and How It Applies to Your Campus Card   Room 24
Melissa Neidigh, University of Montana

Core Competencies: Administration & Operations | Fiscal Management
Level: Beginner | Intermediate | Advanced

Do you know what your state’s abandoned and unclaimed property laws are? Do you know how they could affect your campus card operation? Come learn about the abandoned and unclaimed property audit process that the Griz Card Center went through. Hear about the “would’ves, could’ves, and should’ves” discovered along the way. Learn more about a homegrown solution that saved staff hours of time each month and met compliance with abandoned and unclaimed property laws.

Melissa Neidigh serves as the Associate Director of Operations in UM Housing at the University of Montana. She has over 10 years of experience in the campus card program. Her background includes change management, organizational development, policy development, and process improvement. Melissa is currently a member of the NACCU Board and the Investment Committee, and has also served on the Professional Development Committee and as a SAGs faculty member.

Roundtable Discussion: Preferred Names   Room 23
Facilitator: Audra Forsberg, Wayne State University

Core Competencies: Communication | Leadership | Planning
Level: Beginner | Intermediate |Advanced

The decision to print preferred names on ID cards can be a complicated one with internal challenges ranging from policy creation to card production requirements, and external challenges such as legal requirements for ID cards if used as a state ID. Come discuss how campuses made the choice to use preferred names (or not to use them) and the challenges that some have encountered when implementing this change. Join us for a lively, open conversation! NACCU Roundtable sessions provide a casual format with no presentation (and no legal advice). Pull up a chair, listen in, and share your thoughts and experiences. This is a great opportunity to engage with your colleagues.

Audra Forsberg is the Director of the OneCard/Parking Service Center and Contract Services at Wayne State University in Detroit, Michigan. She has directed the campus card program for 7 of her 15 years at Wayne State University. Audra oversees the OneCard Operation, Parking Pass Sales and other revenue generation on behalf of the Parking and Transportation Office, Mail & Receiving Services, the Off-Campus Vendor Program, On-Campus Vending, Student Printing and the University Pouring Rights Agreement. Audra enjoys the fact that no day in the card office is the same due to the extensive ways that the OneCard is used across campus and the various issues that we are called upon to help resolve. 


 

Learning Labs
Wednesday, April 10, 2019
Learning Labs are held during exhibit hall hours in the exhibit hall

9:30 - 10:00 AM

How Technology is Reshaping the Physical Retail Experience  Exhibit Hall Pod 1
 
Benjamin Anderson, Tapingo

Session Type: Learning Lab
Core Competencies: Marketing | Technology
Level: Beginner | Intermediate | Advanced

Attend this session to learn how retail services are changing to meet the needs of today's evolving consumers. Learn what trends are happening throughout a variety of industries and markets. See how industry innovators are using mobile to reshape campus retail for their students and staff. Hear ideas on how to expand sales, increase engagement, and improve service levels at a variety of locations throughout various dayparts. Understand what works and what’s coming next.

Ben Anderson is the Director of Business Development for Tapingo and has spent the last seven years working with universities across North America to implement their industry leading ordering technology. Featured in many presentations and articles, Ben has specialized in how mobile is transforming the retail experience on and off campus.

The Future is Now: New Advancements in Web Photo Upload   Exhibit Hall Pod 2
 
AJ Jacubenta, MyPhoto, LLC
Jeremy Wilson, MyPhoto, LLC

Session Type: Learning Lab
Core Competencies: | Marketing | Student Development | Technology
Level: Beginner | Intermediate | Advanced

What’s next for web photo upload? MyPhoto’s CEO Alan (A.J.) Jacubenta demonstrates the latest advancements in software and how this exciting technology will change campuses everywhere for the better. Learn about groundbreaking innovations in customized branding, artificial intelligence, facial recognition, driver’s license/passport upload, streamlined automation, electronic signature, cloud hosting, and more. Since 2010, MyPhoto has helped hundreds of schools achieve high acceptance rates and achieve maximum results. Discover how the evolution of this remarkable technology will further enhance the entire experience.

In 2010, Alan (A.J.) Jacubenta first developed software for Emory University in Atlanta, Georgia so students could seamlessly upload campus ID photos from their own devices. His company, MyPhoto, is now used by hundreds of schools across the U.S. and Canada. A provider of Internet services since 1996, Jacubenta is also a graduate of the Goldman Sachs 10,000 Small Businesses Program and a member of the Entrepreneur’s Organization.

Jeremy Wilson is the sales and account manager for MyPhoto, LLC. His focus is to nurture and grow the relationships with current clients and to ensure they meet or exceed their goals. His highest achieved growth for a company was over 300%. He attended Baldwin-Wallace College focusing on business and chemistry. As a lifelong learner he is currently studying to become a private pilot.

Own your Keys; Own your Destiny    Exhibit Hall Pod 1
Taylor Schmidt, WaveLynx Technologies Corp

Session Type: Learning Lab
Core Competencies: Technology
Level: Intermediate | Advanced

Learn what it means to own the encryption keys that protect the data on your campus card.  Truly understanding the pros and cons of key management can help you make an informed decision.  Understand what it means to your organization in the long run, how it may facilitate inter-operability and why it may be the most secure solution you can choose. 

Taylor’s expertise is centered around Bluetooth® Low Energy design and development as it relates to both software and firmware applications. Adept to the unique challenges encountered in the mobile credential space, Taylor has been integral in enabling industry leaders to break into this emerging technology with the development of custom Android and iOS applications. Taylor has lead the WaveLynx “mobile first” strategy from its inception and has ensured our products have remained on the cutting edge of what is possible in physical access. Taylor understands the challenges, needs, and preferences of the millennial workforce and has the technical knowledge, capability and desire to deliver unprecedented value to WaveLynx customers. 

Let's Talk Lockers    Exhibit Hall Pod 2
Warren Lord, Northeastern University
Brandon Ciaccio, Gantner Technologies

Session Type: Learning Lab
Core Competencies: Technology
Level: Beginner | Intermediate | Advanced

Learn more about the Northeastern University integrated locker roll-out that won the NACCU 2017 Innovative Technology Award.  We’ll discuss the benefits of electronic lockers, how to implement a system, best practices and lessons learned.

Warren Lord serves as the Senior Director of IT at Northeastern University in Boston.  He holds a Doctor of Education in Higher Education Administration and a MS in Computer Science; was previously employed by Oracle, developing courses on business intelligence products; has managed numerous IT projects at Seton Hall and Central State University; and successfully rolled out 1,500 integrated contactless lockers at NEU. Warren was awarded the NACCU 2017 Innovative Technology Award for the integrated locker project at NEU.

Brandon Ciaccio is the Business Development Manager for Gantner Technologies.  He has previously worked in software integrations.  Brandon is an advocate for the student user experience to be considered as a factor for campus facilities directors, campus architects, and campus planners alike.

11:30 AM - 12:00 PM

Vendor-Approved Solutions are not your Only Options  Exhibit Hall Pod 1
Thomas King, Central Connecticut State University

Session Type: Learning Lab
Core Competencies: Technology
Level: Intermediate | Advanced

Learn how Central Connecticut State University built a point-to-point wireless bridge that allowed for the use of a card reader when a network drop was not available. Topics include cost, improvisation, and outside help.

Thomas King has been the Director of Auxiliary Services for over six years. During that time he has over seen upgrades to the University’s on-line access control system, One Card Systems, and badging software. He is also an adjunct instructor in the Computer Science department.

Driving Customer Engagement: Considering the Complete Payment Ecosystem when Launching Loyalty, Online Ordering and Commerce Beyond the Campus   Exhibit Hall Pod 2
Tom Deloge, DishOut
Danielle Niro-Sams, Rutgers University

Session Type: Learning Lab
Core Competencies: Administration & Operations | Communication | Fiscal Management | Leadership | Marketing | Planning | Technology
Level: Beginner | Intermediate | Advanced

Rutgers University and DishOut implemented a mobile ordering solution and loyalty program for their campus cash (RU Express) account in the fall of 2018. In this session, we will review everything considered leading up to and following the launch. Decisions such as integrations between providers, changing customer and employee behavior, and how to properly market the new features all took careful consideration and taught many lessons along the way.

Tom Deloge has established a 15-year career in the Higher Education vertical designing and implementing off campus card programs. For much of that time he led the effort within a major food service company to integrate off campus flexibility into various mandatory and voluntary meal plans.

(Facebook) Live from the NACCU Exhibit Hall: It's Kim & Amy!  Exhibit Hall
Amy Fox, Florida State University
Kim Pfeffer, Emory University

Session Type: Podcast
Core Competencies: Communication | Leadership | Planning
Level: Beginner | Intermediate | Advanced

We will discuss favorite sessions we have attended, one thing we have learned at the conference, chat with attendees and answer questions. Stop by and be our guest!

Amy Fox has been with Florida State University for 14 years. She is the manager of the FSUCard Program which allows her to interact with the entire campus community. Amy also oversees the University banking relationship and customer service call center. Throughout her career, Amy has acquired over 15 years of customer service experience.

Kim Pfeffer recently relocated to Emory University for her new role after 15+ years at Thomas Jefferson University in Philadelphia. Kim has been involved in card services since 2007, beginning her career as a Fraternity/Sorority Advisor.  She has served in various roles in higher education over the past 20+ years. Kim serves as Chair of the NACCU Professional Development Committee and is a key contributor to the NACCU Primer Guide.

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