Privacy Policy | Print Page | Contact Us | Sign In | Join
NACCU Book Club: Delight Your Customers
Tell a Friend About This EventTell a Friend
NACCU Book Club:  Delight Your Customers

When: Tuesday, March 19, 2020
12:00 PM
Where: United States
Contact: Jorrun Liston

Online registration is closed.
« Go to Upcoming Event List  

Ready to broaden your management and leadership skills? 

The NACCU Book Club is for you! Join us to read and discuss management and leadership books which will help you understand diverse perspectives and connect with ideas that may be relevant to your work and/or life.

Delight Your Customers
by Steve Curtin

Laurie Harris, Duke University

Thursday, March 19th, 2020

2:00PM Eastern / 11:00AM Pacific

Our NACCU Book Club selection is Delight Your Customers by Steve Curtin. Do your front-line customer service staff know the difference between their job function (knowledge and skills) and their job essence (motivation)? How does this distinction affect the way they interact with students and other card office customers and partners? Is it always necessary to “delight” your customers?  Or should you focus on removing obstacles and making things easier for your customer? We’ll talk about this and more!

Register now to join us!



Quick Links

Home About Join Contact



PO Box 41817, Phoenix, AZ 85080

Phone: (602) 395-8989

Terms of Use; Data Protection and Privacy Policy