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NACCU Book Club: Delight Your Customers
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NACCU Book Club:  Delight Your Customers

3/19/2020
When: Tuesday, March 19, 2020
12:00 PM
Where: United States
Contact: Jorrun Liston


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Ready to broaden your management and leadership skills? 

The NACCU Book Club is for you! Join us to read and discuss management and leadership books which will help you understand diverse perspectives and connect with ideas that may be relevant to your work and/or life.


Delight Your Customers
by Steve Curtin

Facilitators: 
Laurie Harris, Duke University

Date:
Thursday, March 19th, 2020

Time: 
2:00PM Eastern / 11:00AM Pacific


Our NACCU Book Club selection is Delight Your Customers by Steve Curtin. Do your front-line customer service staff know the difference between their job function (knowledge and skills) and their job essence (motivation)? How does this distinction affect the way they interact with students and other card office customers and partners? Is it always necessary to “delight” your customers?  Or should you focus on removing obstacles and making things easier for your customer? We’ll talk about this and more!

Register now to join us!

 


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