Print Page | Contact Us | Report Abuse | Sign In | Join
Keynote and Sessions
Share |

NACCU 2017 Keynotes and Sessions


Keynote: Disney Institute

General Session: Brett Culp

Educational Session Lineup

Sessions are categorized using NACCU's Core Competencies for the Campus Professional.


Keynote: Disney Institute
Quality Service and Continuous Improvement

Monday, April 3, 2017
9:15AM - 10:45AM

Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than Disney.

With a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.


General Session:
Brett Culp

Tuesday, April 4, 2017
9:15AM - 10:45AM
   

Brett Culp is an acclaimed filmmaker whose work has inspired audiences around the world.  He is the personal cinematographer for Hollywood stars, music icons, beloved authors, hall of fame athletes, and royal families.  His films are featured on Netflix, iTunes, Hulu, and other top digital platforms.

With his uplifting documentary film Legends of the Knight, Brett pioneered a ground-breaking approach to community building and relationship-driven engagement.  Rather than launching this feature film through normal distribution channels, he offered anyone in the world the opportunity to screen it in their local movie theater with proceeds benefiting the charity of their choice.  This unique plan gave individuals the freedom to use the movie as an open-source tool for bringing people together to make a positive impact.

Without a single dollar spent on marketing or advertising and no paid staff, the feature film successfully screened in theaters in 110 cities across the globe raising nearly $100,000 for charity.  Each showing was hosted by local volunteers who took the initiative to organize and promote the event.  Brett inspired thousands of people, many of whom had never planned a community event, to become leaders engaged in a passionate mission.

For Brett, this experience re-framed leadership as an art form that invites people to connect with a noble vision and make a difference together.  Rather than thinking as a traditional filmmaker, his projects are collaborative efforts, pulling diverse groups of people into dialogue and ultimately leading to stronger communities and greater impact.  Brett has developed an expertise for creating 'mini-movements' that inspire the heroic spirit in everyone.

Learn methods for aligning teams behind a meaningful mission and creating growth through trust and genuine connectivity, and find the best within yourself and bring it to your world. Find yourself more in-touch with your own capacity for 'everyday leadership' and be equipped to inspire it in others.


Educational Session Lineup

Planned sessions, presenters, and descriptions are subject to change. The session lineup below is current as of 11/14/16. Session blocks/schedule will be announced soon.

About session types:

Regular sessions come in 30 minute and 60 minute lengths.

GOLD sessions are presented by our Gold level corporate members. These sessions may focus on particular products and services offered by these companies and/or their partners. We ask that you attend GOLD sessions to show appreciation for our Gold level members' ongoing support of NACCU. 

Learning Labs are 20 minute sessions located in the exhibit hall during exhibit hall time on Wednesday morning.

Roundtable Discussions offer a casual format with no presentation (and no legal advice). Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.  

All sessions are categorized using NACCU's Core Competencies for the Card Office Professional. Core competencies identify knowledge, skills and behaviors that provide the foundation for successful professional practice for anyone working in card services.


A New Age: The Impact of Banking Trends on the Millennial Generation        GOLD
Amy Apuzzo, BankMobile Disbursements
Kati Kennedy, BankMobile Disbursements

Core Competencies:  Student Development

Level: Beginner | Intermediate | Advanced

In a time where the average student loan burden is now $29,000 and student banking choices have significantly narrowed, it’s no wonder that finances have become the number one reason why students drop out of college.  Of young Americans, 13% are considered unbanked and 25% are considered underbanked. On top of this, 60% of the top 20 banks don’t even offer student checking accounts.

We’ll discuss specific trends about millennial students (those born between 1982 and 2002) such as shying away from traditional banks and having a negative savings rate.  Because millennials represent 25% of the workforce worldwide, colleges and universities feel responsible for preparing students for their financial future.

The discussion will focus on understanding students’ perspective of finances and banking, and what tools colleges and universities of all sizes can provide to support those efforts today.

As Vice President of Relationship Management, Kati Kennedy oversees client operations for colleges and universities throughout the Central United States. Her team is accountable for overall client satisfaction, providing consultative services to institutions. As a member of the leadership team, she also helps shape the company’s development, strategy and focus.

App-ily Verified        Learning Lab
Deb Nightingale, Liberty University

Core Competencies: Administration and Operations | Marketing | Technology

Level:  Intermediate | Advanced

Meeting the request from administration to provide a means for ensuring current affiliation in a collaborative discount opportunity with select University partners, Liberty University’s IT department was faced with ensuring the solution was fiscally sound, addressed data vulnerability concerns, easily supported, and scalable with the growth of the program.  The IT development team met the challenge and created a mobile app to provide real-time status verification.

Deborah Nightingale is the Director of ID & Campus Services at Liberty University.  She has been a member of NACCU since 2001 and has volunteered as mentor, session moderator, and committee member.  Deborah is compassionate about the many venues of customer service and technology afforded in the Campus Card industry.

Atrium Attendance Tracking        GOLD
Dale Simpson, Oregon State University
Robert Monasky, Oregon State University

Core Competencies: Administration and Operations | Communication | Technology

Level:  Intermediate | Advanced

Oregon State University became an Atrium school in the summer of '16.  Previously using a home grown attendance tracking system (based on FileMaker), Atrium's attendance tracking software was adopted and has been implemented across campus.  Find out how Atrium's attendance software works, how it is used, and what value it provides the university.

ID Center manager for four years.  Previously presented at NACCU on the subject of home grown attendance tracking system.  Changed to Atrium card system during summer of '16 and adopted Atrium attendance tracking system.

ID Center systems analyst for four years.  Previously presented at NACCU on the subject of home grown attendance tracking system.  Changed to Atrium card system during summer of '16 and adopted Atrium attendance tracking system.

Automating Attendance        60 Minute
Kent Pawlak, Blackboard Inc.
Jennifer Reeder, University of the Cumberlands
Emily Coleman, University of the Cumberlands

Core Competencies: Administration and Operations | Student Development | Technology

Level: Beginner | Intermediate | Advanced

Like many other institutions, University of the Cumberlands has faced challenges to efficiently process and manage class attendance. Partnering with Blackboard, an automated solution was implemented. Using existing card system infrastructure and new cloud based applications, we are able accurately capture and report on attendance. In addition we can feed transactions to our LMS and SIS systems to provide for early intervention and student success programs.

With over 10 years at Blackboard Transact, Kent leads strategic direction for transaction based products. Kent brings to the position a detailed understanding of client challenges and requirements after more than 15 years in higher education service.

Jennifer Reeder currently serves as the Project Manager for the Information Technology Department at the University of the Cumberlands.  Prior to University of the Cumberlands, Jennifer spent 7 years as a software and database developer for an insurance claims processing company.  Now, in addition to project management, she directs software integrations between the university’s ERP system and any third party services.  Other IT roles she serves in include database administration, SQL reporting, Blackboard LMS support, and now Blackboard Transact Services.

Dr. Emily Coleman currently serves as the Vice President for Student Services at the University of the Cumberlands.  Before coming to the Cumberlands, Dr. Coleman spent over thirteen years as a higher education and enrollment management administrator.  She has been active in the profession and has led over 20 professional presentations, served on accreditation review teams, and has maintained a long standing active role in professional organizations.

Beyond Money: The One Card as a tool for academic accountability and student safety        GOLD
Annika Matas, Zebra Technologies
Maged Atiya, ScholarChip

Core Competencies: Fiscal Management | Planning | Technology

Level:  Intermediate

The use of the School ID as an identification and payment instrument is well accepted. New technologies allow the use of the One Card as a tool to measure student performance, assist academic planning, and enhance campus safety. The session and examples are especially applicable to community colleges.

Annika is responsible for product management for Zebra's personal identity and security solutions business. She works closely with the campus card user community in higher education institutions to understand their pain points and challenges, and ensures that Zebra's card printing solutions provide a variety of fast and scalable identification options that can ramp up to meet peak demand periods and can be flexibly deployed across campus locations.

Dr. Atiya is ScholarChip’s principal partner. Maged manages system and application development with an eye towards emerging technologies. Maged founded the company to provide schools with fast and powerful computing in order to centralize security and operations into a single low maintenance system.

Beyond the ID        GOLD
Entrust Datacard

Core Competencies: Administration and Operations | Fiscal Management | Marketing | Technology

Level:  Intermediate | Advanced

On any given day, on campuses across the nation, students and faculty, carry with them a variety of cards from identification and payment, to building access and any variety of other use-case. However, many higher learning institutions are discovering the value of moving towards multi-function cards that allow students and faculty to only have to carry one or two cards with them to accomplish all that needs to be done and streamline card issuance management. During this session we will go beyond the ID and dive into the variety of use-cases and deployment methods for a multi-use ID card.

Clearing up the confusion for your credential options        GOLD
Todd Brooks, ColorID

Core Competencies: Administration and Operations | Planning | Technology

Level: Beginner | Intermediate | Advanced

Many campuses are interested in migrating away from magnetic stripe and low frequency prox cards to a more secure technology, but the task can be very daunting.  There are so many options available in the market for contactless cards, biometrics, mobile, and more.  How do you know which credential type is the correct one for your particular campus ecosystem?  Once you have chosen the correct credential for your campus, how do you get all of the stakeholders on campus working toward the common goal?  This session will clear up some of the confusion in the market and provide the details of what you will need to complete and keep in mind for a successful campus migration.

Todd Brooks is the Director of Product Management for ColorID, a leading provider of identification solutions, biometric systems and support programs.  Since joining ColorID, he has been instrumental in the migration of many Universities and Institutions to advanced technologies, including contactless cards and biometric systems.  Todd holds degrees from North Carolina State University in both Computer Science and Mechanical Engineering

College Re-branding: Planning and Implementing a Re-carding Program        60 Minute
Kerri Demeri, Florida SouthWestern State College
Santiago Arenas, Florida SouthWestern State College

Core Competencies:  | Communication | Leadership | Marketing | Planning

Level: Beginner | Intermediate | Advanced

Florida SouthWestern State College and our BUC Card Office were rebranded in July of 2014. Our goal was to reissue cards to 50 percent of our current cardholders within the first 6 months. We capitalized on the rebranding hype by initiating our own social media blasts, creating relevant printed resources, and sponsoring exciting promotional events. After only 4 months, our office had issued 11,800 ID cards to active students, faculty, staff, and affiliates.  This number reflects approximately 65 percent of our BUC Card constituents.  At the end of 6 months, our total number of cards issued totaled 13,066, which reflects 72% percent of our total constituents.

Kerri Demeri is the Assistant Director of Auxiliary Services at Florida SouthWestern State College. She has been working in Auxiliary Services for 5 years, focusing on operational and marketing initiatives. Kerri was a member of the team that won the 2015 Marketing Excellence Award from NACCU and recently received the Regional Rising Star Award from NACAS South.

Santiago Arenas is the Marketing Coordinator for Auxiliary Services at Florida SouthWestern State College. He has been working in higher education for 8 years in various roles including marketing and graphic design. Santi recently received his Master of Fine Arts from Full Sail University.

Controlled Access at Your Residence Halls        Learning Lab
Lindsay Martin-Nez, BadgePass
Jeremy Earles, Allegion

Core Competencies: Technology

Level: Beginner Intermediate

Electronic access control can seem like a daunting challenge to implement in residence halls on your campus.  Find out how new technology can make it easier and more cost effective for your campus than ever before and learn how other campuses have implemented door access in their facilities.

Lindsay Martin-Nez, Vice President of Sales and Marketing, has been with BadgePass for 7 years.  One of the most enthusiastic speakers in the industry, you may recognize her from her popular YouTube series 'Lindsay's Lessons'.

Jeremy Earles, Business Product Leader for Readers and Credentials, has been with Allegion for 5 years.  A well-known industry speaker, Jeremy has also authored numerous articles in industry publications addressing future market trends and technologies in access control.

Creating Excellence in your Card Program        60 Minute
Jennifer McNeill, University of Alberta
Fred Emery, Heartland

Core Competencies: Administration and Operations | Communication | Planning

Level: Beginner | Intermediate | Advanced

Are you looking for ways to help create efficiency and excellence in your card program?  If so, then this session may be helpful to you.  Attendees will learn the Top 10 tips the University of Alberta uses to help improve their program, create excellence and achieve efficiency as well as some guidelines on how to review your current program to determine areas of improvement.  These real life tips just may help you to bring your program to the next level.

Jennifer McNeill serves as ONEcardFinancial Lead at the University of Alberta.  She has been instrumental in expanding campus card services, managing the ONEcard system and working with system partners to provide enhanced services to students at the University of Alberta.

Fred Emery is the Director of Sales, OneCard, Heartland Payment Systems.  He has been involved in Campus Card technology since 1994 when he launched the OneCard system at Hofstra University and served as Director of HofstraCard Services for nearly 10 years.  Following his tenure at Hofstra University, Fred served as Director of System Marketing with General Meters Corporation.  Fred came to Heartland in 2007 when the company acquired General Meters.

Fred brings over 22 years of campus card experience to Heartland Campus Solutions, having been directly involved in multiple system implementations and the development of OneCard.  He is a regular presenter at various trade shows such as NACCU, NACUBO, NACAS, ISC and ASIS and writes an ongoing blog series about campus card technology.  Fred holds a Bachelor of Arts in Psychology from Hofstra University.

Digital Signage Basics: An Intro to how to use and Implement the Technology on your Campus        60 Minute
Allison Brannen, University of Georgia Auxiliary Services
Bill McGee, University of Georgia Auxiliary Services

Core Competencies:  | Communication | Marketing | Technology

Level: Beginner | Intermediate

Advancements in digital technology have made it easy for organizations to move from static print pieces to dynamic digital content. From important announcements to playing 4k videos, digital signage provides effective and eye-catching messaging. Digital signage allows departments to display multiple messages at once, easily manage and pre-schedule content from anywhere, and reduce printing costs. In this presentation, you will learn how to build, implement, and manage an affordable digital signage system. View a live demonstration of the digital signage at the University of Georgia and takeaway information to help you determine if digital signage is right for your office.

Allison Brannen has worked as the Senior Public Relations Coordinator for Auxiliary Service at the University of Georgia for the past five years. Prior to UGA, Allison worked in marketing for Dining Services at Georgia Southern University. In her job, Allison plans and implements marketing programs to support the business initiatives within Auxiliary Services.

William has worked at the University of Georgia for eight years. Currently he serves as the Director of IT for Auxiliary Services where he provides technical insight and project leadership for the division. William oversees operations, IT management, fiscal planning and management, communications, customer relations, compliance management, strategic planning, departmental representation, and internal controls. Before his role in Auxiliary Services, William held the position of Assistant Director of Food Services IT.

Discussing Data and Access: Transparency, Dialogue, and Information Sharing        GOLD
Larry Delaney, CBORD

Core Competencies: Administration and Operations | Communication | Technology

Level: Beginner | Intermediate | Advanced

As campus cards become more versatile and are used on and off campus; public and private colleges and universities are working to manage the data collected from these cards. It is more important than ever to directly address and discuss the constraints and freedoms that institutions of higher education have when it comes to data access and management. This session will be a dialogue about levels of transparency, access, and management of student data; determining who has access, who decides who has access, how the information will be used, and how transparent this management system can be.

Larry specializes in the innovative application of software, data, and technology to serve CBORD’s customers. With almost 25 years of experience in software and technology, Larry has successfully led teams covering all aspects of business with an emphasis on customer-facing disciplines including sales, marketing, and business/corporate development.

Enhancing Project Success (practical)        60 Minute
Laurie Harris, Duke University
Debbie DeYulia, Duke University

Core Competencies: Communication | Leadership | Planning

Level:  Intermediate

In 2016, Duke University rolled out “tap technology” on our freshman campus.  27 buildings, 75 doors, 85 Wi-Fi locks and 1,723 incoming freshmen later, we learned some valuable lessons about the importance of applying several project management tools to ensure a good outcome and set the stage for expanding across Duke.  Participants will learn how to use three tools (risk assessment, stakeholder analysis, and communication planning) to maximize project success.

Laurie Harris is a Senior Project Manager and DukeCard Program Manager at Duke University. She has over 15 years’ experience in enterprise project management, service management and organizational development.

Debbie DeYulia is the Director of Program Management at Duke University's Office of Information Technology.  She has an extensive background in customer management and technology support.  In addition, she oversees OIT's Collaborative Services group, which works with IT departments across campus, and provides overall leadership for the DukeCard program.

Enhancing Security and Convenience for On and Off-Campus Vendors and Merchants        60 Minute
Russ Palay, Apriva

Core Competencies: Administration and Operations | Marketing | Technology

Level: Beginner | Intermediate | Advanced

For today’s digitally-minded student, a cashless future is fast becoming reality. Students demand convenient, secure ways to pay for purchases both on and around campus without having to carry small bills or change.

In this session, Russ Palay will discuss how EMV enables this, minimizing risks presented by card data crossing over campus networks and making transactions easy both on and off campus from vending to merchants and beyond. In addition, audience members will learn how NFC enabled payment solutions will make the transition to EMV easier for merchants and campus vendors, while at the same time remaining PCI compliant.

Russ Palay is the senior director of product management for Apriva, a leader in vending payments technologies, secure wireless communication and mobile commerce. Russ has over 20 years of experience innovating in the financial services and payments industry.

Event Management with Wearables        GOLD
Kimberlee Hemmer, IDenticard
Troy Heath, Mohawk College

Core Competencies: Administration and Operations | Planning | Technology

Level: Beginner | Intermediate | Advanced

How do you track event attendance today? Do you track class room attendance for payment collection? How do you keep track of contractors on campus? Is their insurance up to date? Did they sign a release when they came on campus?  Let’s walk through how to collect and manage people on your campus easily and inexpensively.

Mohawk College will walk us through a solution that they have set up including iPad Kiosk and wearable wristbands. We will talk through how one system could be used to track students, visitors, contractors, and more.

Adam Clark is the Education Market Manager for IDenticard and worked in the identification and one-card space for 10 years. Helping campuses transition from legacy ID card systems to the latest technologies is how Adam spends his days. Mobile tablets, wearable technologies and contactless solutions are fast becoming an industry standard and he helps campuses navigate the options to build a solution for each campus and budget.

Troy is a dynamic, solutions focused executive with over 20 years of experience in the Canadian Retail Industry, who  more recently spent the past 5 years with Mohawk College as their Chief Business Development and Ancillary Services Officer. Troy is a passionate, results driven and high-energy leader, and this shows in the results that he has achieve with the optimization of their one-card program across the Mohawk campus.

Expand the Power of Your CBORD Solution        Learning Lab
Lance Johnson, HID Global
Grey Bartholomew, CBORD

Core Competencies: Administration and Operations | Planning | Technology

Level: Beginner | Intermediate | Advanced

Expand the power of CBORD CS Gold®, Odyssey PCS™, Odyssey Direct™, and OdysseyOne™ with modules that work to streamline student ID issuance.

Help, The Housing Group Is Doing Their Own Card Thing!        Learning Lab
David Stallsmith, Allegion
Jeff Koziol, Allegion

Core Competencies: Administration and Operations | Planning | Technology

Level: Beginner | Intermediate | Advanced

Campus housing is going through a lot of changes these days, from upgrading to luxury style apartments to outsourcing services to non-university real estate companies. This session will discuss how the card office can stay in contact with these new housing entities and explore technology solutions that maintain the integrity of the campus credential while incorporating the features new housing requires.

David Stallsmith has helped universities solve card system puzzles for many years, presenting annually at NACCU and many other national and international conferences. Now a National Account Manager for Allegion, he still maintains close ties to the university market and looks forward to seeing his NACCU friends in Orlando.

Jeff Koziol is an Account Manager with Allegion who manages relationships with one-card partners.  He has spent 23+ years with Allegion/Ingersoll Rand with most of that time catering to the needs of the higher education market in both product management, marketing and sales roles.  He resides in Westfield, MA.

How the RamCard Office implemented Disney's Approach to Quality Service        60 Minute
Martha Perrotin, Colorado State University

Core Competencies: Administration and Operations

Level: Beginner | Intermediate | Advanced

Is your card office providing quality service your customers expect? If so, is it consistently delivered effectively? Are relationships with your customers impacted when there is a service failure?  Learn how Colorado State University's RamCard Office implemented Disney's Approach to Quality Service.  Through the lens of our own journey, discover how these sets of principles and strategies can be applied to your campus card office to think differently about planning, implementation, and delivery of an enhanced customer service experience.

Martha Perrotin is the Assistant Director for the RamCard Office at Colorado State University. She is a graduate of the Master of Business Administration program at HEC Montréal. Martha has served in the private and public sectors for over 13 years with six being in higher education. Her favorite thing about working in an ID office is meeting new generations of Rams every orientation season!

How to Boost Your Card Office Budget Without a Banking Partner        60 Minute
Emily Dieker, George Washington University

Core Competencies: Administration and Operations | Fiscal Management | Leadership |  | Planning

Level: Beginner | Intermediate | Advanced

Is your university facing a budget crunch and requiring you to tighten card office finances? Many schools look to banking partners as a solution to card office budget problems, but what other options are available? Learn about how the GWorld Office faced this challenge, taking a deep look at their budget and proposing a number of changes; everything from cutting hours and staff to raising the replacement card fee was considered. Ultimately GWorld worked with top George Washington University officials to implement a number of positive fiscal changes that will strengthen the card office’s financial position for years to come.

Emily Dieker is Assistant Director of the GWorld Card Program Office at the George Washington University. She oversees the office operations, customer service team, and all office finances. Emily has been with the GWorld Office for over 10 years.

How to identify students who never come to campus        60 Minute
Wilcley Lima, University of Florida
David Looney, University of Florida

Core Competencies: Administration and Operations | Technology

Level:  Intermediate | Advanced

Online programs pose a challenge for ID card offices that are tasked with printing cards for students who may never come to campus. How do you ensure that these online students are who they say they are? Learn how the University of Florida tackled these issues and built a robust program serving over a thousand students last year. Attendees will learn about how the policies, processes, and technologies were developed, and gain insights that can help create or enhance similar programs at their institutions.

Wilcley Lima leads the IT group at the University of Florida’s Business Services Division. Over the past 10 years he has led software development projects in a variety of industries, improving business processes and solving challenging problems. He lives in Gainesville, Florida with his wife and pets.

David Looney, Associate Director at the University of Florida's Business Services Division, oversees ID Card programs, the division's information technology group, as well as contract management and special projects. Having extensive experience in university auxiliary services, David is a Certified Auxiliary Services Professional (CASP) and member of the National Association of College Auxiliary Services (NACAS) Board.

ID & Security Trends in Higher Education        60 Minute
Tom Stiles, Identification Systems Group

Core Competencies: Technology

Level: Beginner | Intermediate | Advanced

An interactive presentation and discussion about ID & security trends from an independent source.  Technology is changing rapidly in higher education.  We will review topics that include:

* Increasing speed of capture and print

* Printer technology comparison

* What card technology is best for you?

* Will ID cards go away and be replaced by phone or biometrics?

* Use of smart phones and biometrics

* Tracking needs and applications

* Financial cards and EMV

* Oversized credentials

* Service & support

* Where to save money

The Identification Systems Group is a network of ID and Security dealers that cover the USA and Canada.  Tom is Executive Director of this group, managing all vendor partnerships, continuing education and marketing.  He has significant experience in credential management for the higher education market.

ID Card Design 101        60 Minute
William A (Bil) Gonzalez, Rutgers University

Core Competencies: Administration and Operations

Level: Beginner

The purpose of the presentation is to discuss the basic elements that need to be incorporated into an ID card design.  Topics will include branding, ID photo specifications, data elements including use of centralized sources, the benefits of different encoding technologies and schemes, and policy development including accommodation issues.

William (Bil) Gonzalez serves as the Assistant Director for ID Card Technologies at Rutgers, the State University of New Jersey.  For 17 years, he has managed the various iterations of the RUconnection Card operation, currently comprised of 9 office locations on 3 regional campuses.  Bil has 27 years of experience working at Rutgers, having held positions in both academic and administrative units, and is recognized as a subject matter expert regarding the mechanics and interaction of the various University data systems related to identity and role management.

If You Build It, They will Come        60 Minute
Pat Faulkinberry, Gonzaga University
Chuck Faulkinberry, Gonzaga University

Core Competencies: Administration and Operations | Fiscal Management | Student Development

Level: Beginner

Just over two years ago Gonzaga University added two new roles: Director of Campus Card Services and Director of Auxiliary Services. At the same time the University took over managing Bulldog Bucks, their stored value account, and was able to increase annual deposits from less than $250,000.00 to over 3.5 million. Meal plans were re-negotiated to only include Bulldog Bucks which now provide options for on and off campus spending. Hear the story of the growth for both the ZAGCARD and Bulldog Bucks.

Pat's connection to NACCU began in 2000 when she was hired as the Business Manager. She was quickly immersed into the campus card world interacting with institutional and corporate members. When the office moved from Troy, AL to Phoenix, AZ she chose to stay in Alabama. Since then she has held the position of Director of Campus Card Services at both Liberty University and Gonzaga University.

After spending 30 years in the hospitality industry for a major campus dining provider, Chuck retired to take on the new challenge as Director of the Hemmingson Center and Auxiliary Services at Gonzaga University. This position was new to campus as the University opened its University Center fall 2015. He sees his passion for hospitality and business background combined with desire to develop student focused experiences as important tools to guide him in his new role.

Implementing a University Access Control System        60 Minute
Steve Robbins, Clemson University
Matthew Tegen, Clemson University

Core Competencies: Administration and Operations | Communication |  Leadership | Planning

Level:  Intermediate

Clemson University is in year one of a transition from multiple card access systems to a single enterprise solution. This presentation will review the objectives of the 5 year project and highlight what we have learned in year one. Keys to our success have been getting input from across the institution, developing system requirements, and securing support from the administration. These were all critical steps in our journey and now we move to implementing the system which we quickly realized has it fair share of challenges and opportunities.

Steve has worked at Clemson since 1990 in various financial and technology roles in Student Affairs. He has worked with the card office for about 16 years and his focus for the past 4 years has been the transformation of the card office from auxiliary enterprise to a mission critical service. Managing change has been and continues to play a major part in this on-going transformation that has resulted in key partnerships across the university.

Matthew has worked with technology infrastructure in the area of education since 2003.  Most recently he has served with the Clemson TigerOne card office with a focus on systems and operations.  Prior to that, he spent three years in an application development IT role supporting the Student Affairs division.  His current focus includes maintaining and bringing up new systems as well as realigning and consolidation of resources to facilitate smoother operations.

Improve the Student Experience via a Unified Credential        GOLD
Blackboard

Laying the Foundation for Project Success (theoretical)        60 Minute
Laurie Harris, Duke University

Core Competencies:  | Communication |  Leadership |  Planning

Level: Beginner

Are you new to project management?  What characteristics do successful project managers share? Learn about the project lifecycle and the activities that take place in each phase.  We will take a close look at Project initiation phase and its activities which lay a foundation for project success.  We will end with a look at several online tools and resources that will help you as you begin your project management journey.

Laurie Harris is a Senior Project Manager and DukeCard Program Manager at Duke University. She has over 15 years' experience in enterprise project management, service management and organizational development.

Leadership is Understanding - Understanding yourself and your staff        60 Minute
Nicole Hofman, Sheridan College

Core Competencies:  | Communication |  Leadership | Student Development

Level: Beginner | Intermediate

Are you ever left wondering if you'll ever understand the newest incoming Generation? Wondering how you can tailor your Leadership style to better suit the needs of your rotating staff? It all starts with understanding. This session was created with the belief that with increased understanding of ourselves and others that conflicts on teams will decrease and productivity will increase.

Nicole has a background in Human Resources and Marketing. With over 8 years of experience working within Student Affairs and Residence Life, Nicole has been able to bring an innovative approach to the student first mentality.  In combining both experience and passion, Nicole was successful in creating the first Promotional Street Team for the onecard office at Sheridan College.

Legal Aspects of Running Campus Card Services Office        60 Minute
Mikhail Ilin, Suffolk University

Core Competencies: Administration and Operations | Leadership | Marketing

Level: Beginner | Intermediate | Advanced

This session will focus on legal and ethical aspects of running campus card services department and will cover areas of FERPA, ADA, Unfair and Deceptive Trade Practices, Laws of escheat, ethical considerations of marketing. This session will also focus on Ethical Standards outlined in NACCU SAGs. Some time will be available for Q&A. Time permitting I would also like to share the Suffolk Experience going through the NACCU self assessment and why everyone should do it.

Mikhail Ilin has been employed by Suffolk University since 1997. Having been in various roles: student, security officer, staff assistant, technical support specialist, systems administrator, and now manager of Campus Card Services, Mikhail has experienced challenges encountered by students, employees and other stakeholders when dealing with a de-centralized card services unit. Over the last several years, Mikhail transitioned the campus card services unit into a more centralized, “one stop” service organization, prepared to resolve any and all problems students may have with the card.

Mikhail holds a BS in Computer Information Systems, a Masters of Business Administration and Juris Doctor degree from Suffolk University. As an adjunct faculty member at the Sawyer School of Management at Suffolk University, Mikhail teaches Business Law and Ethics courses.

Making the Magic Happen        30 Minute
Deborah Nightingale, Liberty University

Core Competencies: Administration and Operations | Leadership | Planning | Technology

Level: Beginner | Intermediate | Advanced

Highlight the various ways Liberty University card program has evolved to deliver services to students that promote the use of the Flames Pass ID in ways that enhance both the student service experience and foster institutional needs for attendance tracking, card issuance, authentication, and data collection.  Elicit audience participation to share ideas and approaches that have worked in their institutions to enhance the card program, gaining insight for growth and improvement.

A member of NACCU since 2001 who has volunteered as mentor, session moderator, presenter, and committee member who is currently serving on the Corporate Relations committee.  Deborah is compassionate about the many venues of customer service and technology afforded in the Campus Card industry.

Managing Beyond Millennials        30 Minute
Amy Fox, Florida State University

Core Competencies:  Student Development

Level: Beginner | Intermediate | Advanced

While the Millennial Generation has graduated and may be moving into full time positions, our incoming student workers are part of a new, interconnected generation of students. The challenges of managing this new generation are constant connectivity, striving for a value driven environment, work with a purpose and relevancy to their major, and flexibility. This session will discuss how the Florida State Card Center has meet those challenges, built an environment to reduce staffing turnover, and used their unique position in the Office of Business Services to offer opportunities to their student staff.

Amy Fox has been with Florida State University for over 11 years. Currently, she is the Manager of the FSUCard Program. Amy has served in Customer Service areas both at FSU and prior positions for 15 years of Customer Service experience. In 2014, she received the Service with a Smile award from the Finance and Administration division of Florida State for Outstanding Customer Service.

Managing Contractor and Guest Access at Ohio State        30 Minute
David Anthony, Ohio State University

Core Competencies: Administration and Operations

Level: Beginner | Intermediate | Advanced

Ohio State has a significant presence of contractors and guests on campus who often need access to BuckID-controlled doors.  In order to manage these users who fall outside our normal data feeds, we developed an internal web site to manage these access needs.  This presentation will include an introduction to our procedures on contractor access, as well as a short demonstration of the web site we use to manage access.

David is the Director of BuckID at Ohio State University.  He has led the department at Ohio State for 11 years, and also serves on the NACCU Board of Directors.

Marketing Strategies for Campus Card Programs        60 Minute
Anthony Barbisan, York University
 

Core Competencies:  | Communication | Marketing  

Level: Beginner | Intermediate | Advanced

Engaging with students, as well as communicating the value of your campus card within the institution, is important for building your program both as a service platform and as a self-sustaining operation.  Defining your campus card’s brand and personality, developing a marketing strategy and executing tactics with a limited budget requires planning, collaboration and innovation.  Focusing on marketing fundamentals within the institution, we will discuss how to increase the value of the campus card through marketing initiatives and successful programming, sharing the successes and lessons learned within the YU-card program, winner of the 2016 NACCU Marketing Excellence Award.

Anthony Barbisan is the Director of YU-card, Food and Parking Services at York University.  He has been with York U for over 17 years and holds his MBA in Marketing and Finance from the Schulich School of Business at York.  Celebrating its tenth anniversary this year, Anthony designed and implemented the YU-card program in 2006 and celebrated by winning the 2016 Marketing Excellence Award at the 23rd annual NACCU conference.

Mobile Identity - Deployed for the Masses        60 Minute
Brett St Pierre, HID Global

Core Competencies: Technology

Level:  Intermediate | Advanced

HID has a few Universities that will be deploying thousands of mobile ID's. We are trying to identify if there is one that may want to co present on how, why, and lessons learned.

Roundtable Discussion: NACCU Resources for All!        Roundtable
Melissa Neidigh, University of Montana
Sheryl Puckett, Arkansas State University
Joanne Pesavento Valparaiso University

Core Competencies: Administration and Operations | Communication | Planning

Level: Beginner | Intermediate | Advanced

New to the campus card office and wondering how NACCU can support you in your role? Come learn about the NACCU resources available to you and how best to use them. We will review terminology, how you can utilize NACCU survey data, introduce you to the Self-Assessment Guidelines (SAGs), and explain the Core Competencies. We will of course answer any questions you might have as well.

Off Campus Merchant Program- The Opportunity on Your Campus’ Doorstep        30 Minute
Jeannette Voci, University of Arizona

Core Competencies: Administration and Operations | Marketing | Planning

Level: Beginner | Intermediate

The Why, How, and What of a successful Off Campus Merchant Program. Why: an opportunity to partner with small businesses around the school while providing a controlled payment mechanism for students (no alcohol, tobacco, gift cards, or nefarious items). How: the strategies that bring a well- balanced product to the students and the marketing initiatives to drive the success. What: discuss the challenges and successes of the University of Arizona’s CatCash Off-Campus Merchant Program that has seen over $1 million CatCash dollars spent each of the last two years.

Jeannette has worked for the University of Arizona Meal Plan and CatCash Office for 5 1/2 years, three of those years as Office Supervisor. She manages twenty thousand meal plan accounts and thirty thousand CatCash accounts with a staff of one full time employee and six student employees. She serves on the CatPrints Campus Partnership, the Orientation Advisory Council, and the New Student Experiences Task Force at the University of Arizona. She is currently pursuing a degree in Public Administration with a minor in Business Administration.

Off-Campus Merchants - Managing the Unexpected        60 Minute
Thierry Lechler, Rollins College

Core Competencies: Administration and Operations | Planning | Technology

Level: Beginner | Intermediate

Our off-campus merchant program has evolved over the years. We hope to share our experience from having one vendor to over a dozen, while changing how the program is managed and how students access the off-campus merchant program.

Thierry has worked Rollins College since graduating from there in 2005. In November 2014, he became the PCI Compliance & R-Card coordinator for the college and is responsible for credit card acceptance across campus as well as all financial transactions using with the R-Card.

OneCard - The Missing Piece to the Student Engagement Puzzle        GOLD
Fred Emery, Heartland

Core Competencies: Administration and Operations | Planning | Technology

Level: Beginner | Intermediate | Advanced

Campuses have been looking at ways to improve student engagement, help at risk students and improve student life but have often struggled with how to go about this.  When OneCard becomes part of the campus integrated enterprise solutions, the task becomes easier.  The student experience is improved through the use of OneCard, integrated with your ERP solution and other transaction systems, to provide a wealth of information.  Join us as we explore how OneCard can fit into your overall student engagement plans, how several campuses are using their campus card for student engagement, and how OneCard is now a part of their 'one-stop-shop' philosophy.

Fred Emery is the Director of Sales, OneCard, Heartland Payment Systems.  He has been involved in Campus Card technology since 1994 when he launched the OneCard system at Hofstra University and served as Director of HofstraCard Services for nearly 10 years.  Following his tenure at Hofstra University, Fred served as Director of System Marketing with General Meters Corporation.  Fred came to Heartland in 2007 when the company acquired General Meters.

Fred brings over 22 years of campus card experience to Heartland Campus Solutions, having been directly involved in multiple system implementations and the development of OneCard.  He is a regular presenter at various trade shows such as NACCU, NACUBO, NACAS, ISC and ASIS and writes an ongoing blog series about campus card technology.  Fred holds a Bachelor of Arts in Psychology from Hofstra University.

Roundtable Discussion: Online Photo Submission        Roundtable
Nancy Serna, Texas A & M

Core Competencies: Administration and Operations | Technology

Level: Beginner | Intermediate | Advanced

Online photo submission. More details coming soon.

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.  

Nancy Serna has worked 19 years with Texas A&M University, 15 of which have been in the Aggie Card Office. Nancy has been the Aggie Card Office Manager since 2008.  She has seen the card office grow from a stored value program into a massive refunding operation.

Open-Architecture Smart Card Solutions to Simplify & Automate your Smart Card Production & Issuance Program      60 Minute
Robert Gailing, SmartContactless Identity and Security Solutions

Core Competencies: Administration and Operations | Planning | Technology

Level: Beginner | Intermediate | Advanced

The rise in use of high security contactless smart cards presents a unique challenge, and opportunity, for all campus card issuers. While the process of issuing thousands of ID cards to students in a short time is a large task for any size university, there are open-architecture software solutions available to you today that can simplify, automate and broaden your smart ID card issuance process and long-term smart ID card strategy. 

If you've made, or are making, an investment in high-security cards there is a strong argument for you to manage your security keys. Today, closed or proprietary card and reader solutions complicate and hinder long-term deployment opportunities with smart cards.  Learn how open-architecture solutions can enhance the ID products and solutions you already have in use today and bring your smart ID card program to the next level.

Robert Gailing wants to change the way you think about deploying contactless smart cards. As the president of SMART CONTACTLESS IDentity and Security Solutions, Robert has tirelessly promoted open architecture smart card solutions for over 5 years. In addition to smart cards, Robert has a strong background in identity management and biometrics. Robert and several of his colleagues give regular seminars on smart cards, encryption and identity management to systems integrators and security professionals at various locations in the US.

Optimized Orientation - Arrive on Campus with your ID in Hand!        30 Minute
Jeff Vonderschmidt, Indiana University Bloomington

Core Competencies: Administration and Operations | Planning

Level: Beginner | Intermediate | Advanced

Learn how each summer IU Bloomington puts over 7000 cards in the hands of incoming students prior to move in day.  Why having the ID card in hand is critical for arrival and check-in to campus housing.  We'll explore how, with the support of the orientation program, IUB developed a comprehensive procedure that provides over 90% of incoming students their cards prior to arrival.

Jeff has been manager of systems and development for Campus Card Services at IUB since Feb 2008.  CCS issues over 25,000 new and replacement cards annually and manages a declining balance account for on and off campus spending processing over 3.5 million dollars in transactions as well.   After serving on NACCU's Education committee, Jeff currently chairs the Investment committee.

Orientation – How to get a Card in their Hand and a Message in their Head        60 Minute
Sally Lloyd, Tarleton State University
Crissy Sampier, Longwood University

Core Competencies: Administration and Operations | Communication | Marketing | Planning

Level: Beginner | Intermediate | Advanced

Orientation is often the first impression students and parents have of a university.  Come find out what we do at Longwood University and Tarleton State University to make newcomers feel welcomed and informed about card services in the limited time we are given.  We will discuss our preparation and coordination across campus before orientation begins plus what has worked/not worked to get information to the students in a fun and memorable way.

Sally Lloyd has been the Director of Texan Card Operations at Tarleton State University since the card program began in 2002 and has been with the University since 1986, serving in a variety of roles.

Crissy Sampier is the Manager of the Lancer Card Center at Longwood University with over 15 years of experience with the campus card program. She has worked at two different institutions and has been involved with Orientation at both institutions.  In addition, Crissy serves as the Alternate on the University Advisory Council for CBORD, is a member of the NACCU Orlando Host Committee and chairs the Marketing and Communication Committee.

Payment Security Today - Life after the EMV Liability Shift        60 Minute
Bart Lawyer, Duke University
John Diaz, Blackboard

Core Competencies: Administration and Operations | Fiscal Management | Technology

Level: Beginner | Intermediate | Advanced

Now that the EMV liability shift date has come and gone, where do things stand in terms of payment security and we go from here?  This session will examine the modern payment environment and explore the latest trends in payment technology with a concentration on how they affect campuses.

In his role at Duke University, Bart is responsible for the team that manages not only the campus card transaction system, but also most of the point-of-sale and other payment systems on campus.  With a focus on payment security best practices, Bart's team leads the University in deploying systems that not only meet, but exceed PCI payment security regulations and guidelines.

Payments Coming in All Shapes and Sizes – Wearable Technology & Wearable Devices        Learning Lab
John Rego, oti America

Core Competencies: Administration and Operations | Marketing | Technology

Level: Beginner | Intermediate

Wearable NFC technology will make impact on campuses in 2017 as students and staff look for easy, convenient, secure ways to present ID credentials and make payments in both attended and unattended scenarios.

• Started in the smart card NFC industry in 1984 with Olivetti for toll road applications.

• Worked with Schlumberger in closed payment systems for universities and developed US Federal Government ID business.

• Formed start up with USIS, Inc. for smart card medical application.

• Currently with oti America focusing on emerging NFC payment solutions and mobile technology for issuers, MNO’s, unattended POS, transit, ID.

Pioneering the change at Northwestern University - Supporting your Campus Credential Ecosystem        60 Minute
Art Monge, Northwestern University
Todd Brooks, ColorID, LLC

Core Competencies:  Technology

Level: Beginner | Intermediate

Northwestern University will share their recent experience with converting from mag stripe access control technology to smart card (iCLASS). We will review the many steps during the process from decision, approval, and final implementation.

Art Monge started his career at Northwestern University in December of 1990 as the General Manager of the campus computer store, and has been the manager of the Wildcard Program since July of 1998.

With a background in Business Management and Computer Science, I have been able to use that knowledge during the past 18 plus years to expand the card program while implementing the current technology methods used currently via the university ID card.

Todd Brooks is the Director of Product Management for ColorID, a leading provider of identification solutions, biometric systems and support programs.  Since joining ColorID, he has been instrumental in the migration of many Universities and Institutions to advanced technologies, including contactless cards and biometric systems.  Todd holds degrees from North Carolina State University in both Computer Science and Mechanical Engineering

POS Implementation - Lessons Learned        60 Minute
Sheryl Puckett, Arkansas State University
Joanne Pesavento, Valparaiso

Core Competencies:  | Leadership | Planning

Level: Beginner | Intermediate

ASTATE and Valpo have both implemented POS systems and will be sharing their lessons learned throughout their implementation so to help others in the future.

Sheryl has been with ASTATE for over 20 years and has been greatly involved with several implementations including POS, Security and new Card Office construction. She received both her Bachelor's and Masters of Business Administration at Arkansas State University

Recarding again?  Navigating the waters of Change        60 Minute
Deric Waite, Quinnipiac University
John Meriano, Quinnipiac University

Core Competencies: Administration and Operations | Planning

Level: Beginner | Intermediate | Advanced

This presentation will cover the how, what, when, where, why, and how much of a re-carding process.  We will cover not only the choices we made for our current re-card project, but also those made for our previous projects.  This discussion will extend to include other reasons and choices that other institutions may face in their own.  Reasons discussed will include Changing of Card Technology, Rebranding, and other Identification Requirements.  We will also touch briefly on some revenue opportunities with some simple existing card redesign.

Deric Waite has been involved in University Card Systems for over ten years.  He directly oversees the QCard Office at Quinnipiac University, including the off-campus merchant program.  In is previous role at a large state institution, he was involved with a massive re-carding process that included over 50,000 cards.

John Meriano has overseen the one card systems at Quinnipiac University since 1987.  John's other responsibilities include oversight of Auxiliary Services, Procurement, and Risk Management.

Roundtable Discussion: How Are You Using Your Data?        Roundtable
Lisa Bona, Emory University

Core Competencies:  | Communication | Planning | Technology

Level: Beginner | Intermediate | Advanced

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.  

We all know that there is a wealth of information and data points in our card system. The question is how can we extract it and do so in a way that helps us create, implement and fund our strategic plan(s), create operational efficiencies, and make a positive impact across campus and in our community? Data-Driven decisions are an integral part of a successful formula.

Lisa Bona is the Assoc Director of Student Financial Services and Director of EmoryCard Services at Emory University. Lisa has worked at Emory University for 3 years and has been associated with the Campus Card Industry and involved with NACCU for 5 years. In addition, she has 13 years of Higher Education experience with expertise in budgeting, finance, strategic planning, and efficiencies.

Securing the Stables and Locking the Gates        60 Minute
Jay Bonney, Mercer University
Ken Boyer, Mercer University

Core Competencies: Administration and Operations

Level:  Intermediate | Advanced

Join us as we look at Physical Security  on our campuses and ways we use our transaction system and partners to enhance campus safety and functionality.

Jay is in his 11th year with the Bear Card Program at Mercer University and now serves as  Assistant Director Auxiliary Services for Card Services.  Jay and his team oversee the installation and operation of over 1500 card readers providing various transaction services across 3 campuses and 3 Regional Academic Center locations in the state of Georgia.

After joining the university in 1992 Ken was responsible for founding the Bear Card Program at Mercer.  Now In his 24th year at Mercer University, he now serves as The Associate Vice President for Auxiliary Services. In addition to these duties at Mercer he also serves NACCU, as a member of the Board of Directors since 2013 and is currently President Elect of the Association.

Securing, Logging & Auditing Your Card Production Environment        60 Minute
Josh Bodnar, Ohio University

Core Competencies: Administration and Operations | Technology

Level:  Intermediate

Are you tracking who prints official ID cards and when? Do you need to? Come to learn more about how Ohio University identified ID card issuance system security and tracking as a possible business risk through an internal audit, and then addressed those findings by enhancing the security, logging and reporting within their DataCard IDWorks environment.

Josh Bodnar has been at Ohio University since 2008, and has served as the Director of Access, Transaction & Video Services since 2014. Josh is responsible for the overall leadership and management of the units that comprise Access, Transaction & Video services. The department's core functions include One Card Services, Physical Security & Access Control, and Cable Television & Digital Signage systems.

Roundtable Discussion: Silo Operations: Successes & Challenges        Roundtable
Kim Graham-Pfeffer, Thomas Jefferson University

Core Competencies: Administration and Operations | Fiscal Management | Planning

Level: Beginner | Intermediate | Advanced

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.  

Many of us are in a position where we are corralling a variety of technologies, services and stakeholders to provide a successful and efficient card program.  This siloed structure requires strategic planning and a lot of patience, join us for a discussion of the successes and challenges you are facing on your campus.

Kim Graham-Pfeffer is the Director of Financial Services at Thomas Jefferson University in Philadelphia. She oversees Integrated Card Services, Commuter Services and the University's relationship with their bookstore partner. Kim has been  at Jefferson for over 14 years and involved in card services since 2007. Kim began her career as a Greek Advisor and has served in various roles in higher education over the past 18 years.

Taking IT out of ID Issuance        GOLD
Lance Johnson, HID Global
Grey Bartholomew, CBORD

Core Competencies: Administration and Operations | Technology

Level: Beginner | Intermediate | Advanced

Discover the way that CBORD and HID Global are working together to radically simplify and improve the  end-to-end credential issuance process by removing technical obstacles, security-related challenges, and investment hurdles, all while streamlining your credential issuance operation- with no additional cost!

The Changing Face of Payment Security        60 Minute
Thomas Smith, FreedomPay

Core Competencies: Administration and Operations | Fiscal Management | Technology

Level:  Intermediate

The payments ecosystem is constantly changing. The 2015 Liability Shift triggered a transition to EMV chip cards which many industries have struggled to effectively implement and raised questions about how institutions can truly secure their payment environments. This session will focus on the latest trends in payments like NFC, Chip & PIN, peer-to-peer and other emerging technologies.

Matthew Donnelly has worked at FreedomPay since 2012, driving enhancements and new product development for FreedomPay’s portfolio of PCI Validated payment solutions. As FreedomPay’s compliance expert, Mr. Donnelly spearheaded North America’s first PCI validation process for the FreedomPay Commerce Platform P2PE solution with support for EMV and NFC technologies. He provides FreedomPay‘s partners and clients with compliance and security expertise to ensure their environments adhere to the PCI Councils’ strictest compliance requirements.

Matthew received his Masters of Science in Computer Information Systems, with a concentration in IT Security, from Boston University and his Bachelors of Arts from Albright College.

The Findings from an ECCA Global Survey on the 'Current State-of-the-Art in Campus Card Systems'        60 Minute
Eugene McKenna, European Campus Card Association

Core Competencies:  | Planning | Student Development | Technology

Level: Beginner | Intermediate | Advanced

In 2016, The European Campus Card Association (ECCA) commissioned a survey to determine the current state-of-the-art and the potential future requirements for eID credentials and campus card systems in Europe and beyond. The findings from the survey, which involved 181 education institutions from 28 countries, reflects the views and opinions of a wide range of educational institutions. These findings, in addition to assisting the educational institutions, will aid ECCA’s research and innovation programme, particularly in the area of promoting the concept of a common eID solution that will achieve interoperability between institutions on a cross-border basis.

As CEO of Campus Services at Waterford Institute of Technology, Ireland, Eugene has managed and directed the rapid expansion of the student's services unit at the Institute for over 25 years. His continuous research into smart card technology and the development of innovative projects has been recognised with numerous awards by various Higher Educations organisations in Europe and the US. Eugene was one of the main drivers that pioneered the establishment of the European Campus Card Association (ECCA) in 2002 and served as the first President of the Association

The Impact of Key Partnerships        30 Minute
Steve Robbins, Clemson University

Core Competencies:  | Communication | Leadership | Marketing

Level: Beginner

Always interested in finding new ways to reach our customers we agreed to partner with Student Financial Services on a student resource card that would be given out during Orientation. The idea was that this personalized card would provide useful information for the parent or family member when the student returned in the fall and might result in increased deposits. We also revamped our card distribution process moving much of our operation to the Bookstore that provided greater visibility for our partner. Learn how we executed this idea in just a few weeks and what the results were after one semester.

Steve has worked at Clemson since 1990 in various financial and technology roles in Student Affairs. He has worked with the card office for about 16 years and his focus for the past 4 years has been the transformation of the card office from auxiliary enterprise to a mission critical service. Managing change has been and continues to play a major part in this on-going transformation that has resulted in key partnerships across the university.

The Impact of On-Line Photo Submission at the University of Arizona        60 Minute
Alan 'AJ' Jacubenta, MyPhoto, LLC.
Stephanie Perez, The University of Arizona

Core Competencies: Administration and Operations

Level: Beginner | Intermediate | Advanced

The Impact of On-Line Photo Submission at the University of Arizona - Presented by Stephanie Perez, University of Arizona and AJ Jacubenta, MyPhoto.

•          Implementation & our current process

•          Increasing your school’s student response to online photo submittal

•          Revisions and why

•          Lessons learned

Alan 'AJ' Jacubenta is the President and owner of MyPhoto, LLC a subsidiary of Mango Bay Internet. A graduate of Cleveland State University, AJ assisted former United States Senator John Glenn establish a presence on the World Wide Web in 1993.  He went on to work a local manufacturing company where he was a software technician, network engineer and technical support department manager.  In 1997, he seized the opportunity to start his own company, connecting businesses and individuals to the Internet.  Today, Mango Bay Internet is a premier Internet Marketing firm and Managed IT Service Provider offering services internationally.  In 2010, AJ designed one of the first web-based photo upload applications for higher education called MyPhoto and established a company by the same name.  MyPhoto is now in use across the U.S. and Canada.  Alan has been a guest speaker at ISPCON (an Internet Industry Conference) in Baltimore and in Chicago.  He is a graduate of the Goldman Sachs 10,000 Small Businesses Program, a member of the Entrepreneur's Organization and FBI InfraGard.

Stephanie Perez is the Assistant Director of the CatCard Services Unit in the Financial Services Office at The University of Arizona.  She has worked at The University of Arizona for 18 years, 10 of which she has dedicated to the CatCard ID office.  Throughout her tenure she has been influential in developing and evolving the program to a secure, biometric, encrypted EV1 smart chip technology card.  Presently, the card is held by over 74,000 active card holders. The cutting-edge EV1 smart chip card is integrated throughout most campus services.  The University is unique and innovative by owning our own smart chip keys which creates limitless uses on and off campus.  The University of Arizona was the recipient of the Campus Technology Award in 2007 acknowledging us for Outstanding Innovations in Campus Cards.  Stephanie’s expertise has been prominent while implementing the online-photo submittal process successfully utilizing MyPhoto.

The Lancer Card Office and PCI after P2PE        60 Minute
Crissy Sampier, Longwood University
Ed Ko, CampusGuard

Core Competencies: Administration and Operations |  Fiscal Management | Planning |  | Technology

Level: Beginner

The Lancer Card Center installed FreedomPay P2PE credit card readers in Dining locations during the Summer of 2015 significantly reducing our PCI scope.  Since then, we have been addressing other areas on campus and trying to reduce our scope even further.  Why did we install P2PE readers?  What is next? Learn about PCI life after P2PE.

Crissy Sampier is the Manager of the Lancer Card Center at Longwood University with over 15 years of experience with the campus card program.  Crissy is also a member of Longwood’s PCI Team, responsible for maintaining PCI Compliance across campus as well as completing the SAQs.

In addition, Crissy serves as the Alternate on the University Advisory Council for CBORD, is a member of the NACCU San Francisco and Orlando Host Committees, and chairs the Marketing and Communication Committee for NACCU.

Mr. Ko has a breadth and depth of experience in many areas of information technology and security. He has worked as a sales manager for a computer parts retailer and has also worked as an information technology and security analyst for The Pennsylvania State University.

His many years of experience in retail as well as his twelve years of experience in higher education have given him a well-rounded understanding of technology, the issues it can resolve, as well as the issues it can create.

Mr. Ko performs web application vulnerability scanning and computer and network penetration testing as well as configuring and hardening a variety of operating systems and hardware platforms.

In addition, Mr. Ko enjoys riding his motorcycle, playing racquetball and solving moderately-complex mathematical problems.

The President's Request - Roll Out Preferred Names in 3 Weeks - YIKES!        60 Minute
Cindy Vetter, University of Northern Colorado

Core Competencies: Administration and Operations | Leadership | Planning

Level:  Intermediate | Advanced

This session will show the steps the University of Northern Colorado took to roll out preferred name use on our campus.  Attendees will hear the driving factor that led us down this path.  Attendees will also learn the stop and go speedbumps we ran into along the way, and who all had to be involved in the process.

Cindy Vetter is the Director of Student Business Services at the University of Northern Colorado where she started the ID card program 21 years ago.  Her position includes supervision of the UNC Card Program, the Student Health Center, student clubs and organizations business services, and the student health insurance program. Cindy served six years on the NACCU board and nine years on the NACCU conference planning committee.

The Sum of all Parts: Food Service, Loyalty Programs, Online Ordering and Off Campus Merchants        Learning Lab
Rory Hersch, DishOut
Tom Deloge, DishOut

Core Competencies: Administration and Operations | Fiscal Management | Planning | Technology

Level: Beginner | Intermediate | Advanced

As Campus Card Offices seek ways to innovate and add value for students, the planning and collaboration with Food Service can play an integral role in achieving that goal. In this session, we will examine the design and implementation of declining balance accounts which provide an overall value for students. Various options with Meal Plans incorporating Loyalty Programs, Online Ordering and Off Campus flexibility will be reviewed and discussed in detail.

Rory Hersch pioneered the concept of central server technology for campus card transactions. After years in the campus card industry he co-founded DishOut which specializes in solutions for the payment and loyalty space with a focus on campus and hospitality environments.

Tom Deloge has established a 14 year career in the Higher Education vertical designing and implementing off campus card programs. For much of that time he led the effort within a major food service company to integrate off campus flexibility into various mandatory and voluntary meal plans.

 

 

The Switch from Mechanical to Electronic Keys        Learning Lab
Smita Menon, United Technologies Corporation (Onity)

Core Competencies: Administration and Operations | Fiscal Management | Planning | Technology

Level: Beginner | Intermediate

This session aims to educate attendees the benefits of switching from mechanical keys to electronic keys via a cost, feature benefit analysis. Past access control trends will be compared against current / future trends and some helpful strategies will be discussed to make the transition smoothly.

Smita is a Product Manager with United Technologies Corporation. Experienced in both hardware and software ends of access control, she aims to help customers find simple, affordable, technically advanced solutions to solve routine operational problems.

To Employees and Beyond: Unique Uses of the Campus Card        60 Minute
Kim Graham-Pfeffer, Thomas Jefferson University

Core Competencies: Administration and Operations | Communication |  Leadership

Level: Beginner | Intermediate | Advanced

When your campus consists of more employees than students, you quickly realize the unique needs (and opportunities) of your card holders. 

Are your employees (and beyond) using the services of your campus card?  Are your employees using multiple cards or technologies to access the services they need?  Consider expanding the services of your campus card, as well as your campus card technology, to include the needs of employees, departments and customers.

Attendees will explore unique options for expanding campus card services, increasing their constituent base and introducing new stakeholders to the possibilities and opportunities of the campus card.

Kim Graham-Pfeffer is the Director of Financial Services at Thomas Jefferson University in Philadelphia.  She oversees Integrated Card Services, Commuter Services and the University's relationship with their bookstore partner.  Kim has been  at Jefferson for over 14 years and involved in card services since 2007.  Kim began her career as a Greek Advisor and has served in various roles in higher education over the past 18 years.

Transforming the campus experience with mobile        60 Minute
Ben Anderson, Tapingo

Core Competencies: Administration and Operations | Marketing | Technology

Level: Beginner | Intermediate | Advanced

Attend this session to improve the way you connect with your students by understanding their mobile lifestyle. Learn important technological trends and how they apply to the university experience. Hear how your campus colleagues are using the power of mobile to create a more convenient experience for students, increase auxiliary revenues and support core university initiatives.

Ben Anderson is the Director of Corporate Marketing for San Francisco based Tapingo Inc. Specializing in the impact of mobile in Higher Ed, Ben has been featured in numerous articles and dozens of industry presentations.  Prior to joining the organization, he worked in Philadelphia as a Certified Financial Planner® and spent nearly 10 years in sales and marketing management within the financial services industry.

University Owned Keys – How Your Colleagues Are Finding Freedom Through Smart Card Interoperability        GOLD
David Stallsmith, Allegion
Jeff Koziol, Allegion

Core Competencies: Administration and Operations | Technology

Level:  Intermediate | Advanced

Smart cards are becoming more and more prevalent on college campuses, but not everyone knows about the vulnerabilities of this technology and the encryption key options available that enable freedom in purchasing and access control technology choices.  In this session you will learn about the different types of card technology, and how some campuses are taking control of their cards once and for all using University Owned Keys and creating a more secure and interoperable ecosystem on their campus.

David Stallsmith has helped universities solve card system puzzles for many years, presenting annually at NACCU and many other national and international conferences. Now a National Account Manager for Allegion, he still maintains close ties to the university market and looks forward to seeing his NACCU friends in Orlando.

Jeff Koziol is an Account Manager with Allegion who manages relationships with one-card partners.  He has spent 23+ years with Allegion/Ingersoll Rand with most of that time catering to the needs of the higher education market in both product management, marketing and sales roles.  He resides in Westfield, MA.

Using a Pre-Print ID Numbering System to Distribute ID Cards during Orientation Weekend        30 Minute
Stephen Eles, Michigan Technological University
Tracey Reed, Michigan Technological University

Core Competencies: Administration and Operations | Marketing | Planning | Student Development | Technology

Level: Beginner | Intermediate | Advanced

Using a Pre-Print ID numbering system to distribute ID cards during Orientation Weekend. I developed a system similar to the system I have experienced as a runner at the New York and Boston Marathons to help with orientation weekend to sort students into appropriate lines. Those needing a printed card and those with a pre-printed card. Using the ID numbering system we are able to find the pre-printed card in a matter of seconds. We had approximately 1800 new students this fall with 1200 with pre-printed cards.

Stephen is the Director of User Services at Michigan Technological University. He holds an MS in Business Administration (specializing in Management) from Tiffin University and a BS in Electric Engineering and a minor in mathematics from Lake Superior State University. He is responsible for card production and operation on campus.

Tracey is the card printing expert on campus. She works in User Services at Michigan Technological University but she has been instrumental in printing and distributing ID cards across campus.

Using iPad to Take Pictures and for Marketing at Student Orientation        Learning Lab
Abe Cereno, University of California, Merced

Core Competencies: Administration and Operations | Communication |   |  | Marketing |  | Student Development | Technology

Level: Beginner | Intermediate | Advanced

I will demo our in-house developed iPad app to take pictures and marketing our card office to new students prior and after student orientation.  For the past two years, we have successfully been using iPads for our card production.  The learning labs will give other institution how we solve a challenge that were dreaded periods of orientation.

Abraham Cereno “Abe” is currently the Associate Director of Catcard Program and Application Systems of University of California, Merced.  Abraham has over 20+ combined years of campus card technology and systems/applications engineering with UC Merced and prior with Stanford University.  He has architected, integrated many innovative systems and mobile applications and technologies to provide campuses with successful and efficient access, activity, printing, laundry, stored value, system integration/automation, and off-campus merchant vendor program.

Roundtable Discussion: What's in a Name? The Advantages of having Preferred Name Practices in the Campus Card Office        Roundtable
Veronica Bergsten, University of Alberta

Core Competencies: Administration and Operations | Student Development

Level: Beginner | Intermediate | Advanced

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.  

An overview of what the University of Alberta's ONEcard Program practices for printing preferred names on ONEcards. There will also be an open discussion about the advantages of printing a preferred name on your campus card for your operation & for the cardholders.

Veronica Bergsten has been with the University of Alberta ONEcard program since 2012. She was formerly a student staff member, and is currently the Program Supervisor.

Yesterday: Self Op. Today: Outsource        60 Minute
Joe Russo, Drexel University

Core Competencies:  Fiscal Management | Leadership | Planning

Level: Beginner | Intermediate

Drexel University operated a self-op merchant program with 41 off-campus merchants and about $1M in sales annually. After a year-long program review, we decided to outsource the merchant program - with a twist.

Joe Russo supervises the DragonCard Office at Drexel University, which includes ID Card production, the off-campus merchant program, dining plan billing, and technology within campus dining locations. Joe's area also includes Parking Services

Your Disbursement Servicer Exits… Now what?        60 Minute
Jacki Ashorn, Texas A&M University
Nancy Serna, Texas A&M University

Core Competencies:  Fiscal Management | Marketing | Planning

Level: Beginner

The DOE Cash Management Rules went into effect July 1, 2016 causing sweeping reform. Texas A&M University—College Station had partnered with Wells Fargo Bank for over eight years to provide disbursement services and a co-branded card.  In May 2016, Wells Fargo made the decision to exit the refund disbursement portion of their business and end their disbursement services partnership with Texas A&M University effective July 1, 2016.

We will discuss finding, implementing and marketing a new servicer in a short period of time.  We will go over the successes, the difficulties, and where we are today.

Jacki Brossman-Ashorn is Director of Student Business Services at Texas A&M University—College Station.  Jacki directs Payment Processing Services and the Aggie Card Office.  She joined Texas A&M University in 2014 after working as Director of Student Business Services for Texas A&M Health Science Center.  Prior to her tenure with the Texas A&M University System, Jacki worked for nine years at Sam Houston State University. She is a Sam Houston alumnus, graduating Magna Cum Laude in 2005 with a Bachelor of Science degree in Agribusiness and again in 2009 with her Master of Business Administration degree.  Jacki, her husband Chris, and daughter Kolbi reside in Huntsville, TX.

Nancy Serna has worked 19 years with Texas A&M University, 15 of which have been in the Aggie Card Office. Nancy has been the Aggie Card Office Manager since 2008.  She has seen the card office grow from a stored value program into a massive refunding operation.

Your ID & ECDC (Empowerment, Complexity, Diversity & Change) for Life        60 Minute
David Halbach, University of Wisconsin-Whitewater
Ramonia Prosise, Virginia State University

Core Competencies:  Leadership | Student Development

Level:  Intermediate

This session will illustrate how student employee development programs help student employees get more than just a paycheck. The session will culminate with discussion of what similar programs exist at other campuses.

As a result of participating in this session, attendees will have a new perspective on how to more clearly align themselves with the mission of their institution. Attendees will also gain tools and new ideas for alliances with academic affairs.

Dave is responsible for managing the campus card Office staff and operations, managing the University Ticket Services and managing the University Center technology hardware and computer assistants. Dave has worked at UW-Whitewater for 36 years, including the past 16 years in the campus card office.

Ramonia Prosise has been the Manager of TrojanCard Services at Virginia State University since 2005, where she is responsible for the strategic planning, day-to-day system operations, integrations, support, partnerships, and the coordination of all other TrojanCard services provided by the University.  Ramonia earned her Associates Degree from International Business College, completed her BA in 2006 at Averett University, and received her MBA in 2009 from Strayer University.

 


NACCU 2017 Home |  Registration Information | Schedule & Events | Hotel & Transportation | Keynotes & Sessions
New Professionals Institute | Professional Development Workshops | Exhibitors | Sponsors | Orlando

Quick Links

Home About Join Contact

Connect

Contact

PO Box 41817, Phoenix, AZ 85080

Phone: (602) 395-8989