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Keynote and Sessions
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NACCU 2017 Keynotes and Sessions


Keynote: Disney Institute

General Session: Brett Culp

Educational Sessions & Learning Labs Schedules

Educational Session Descriptions
     Monday: Block 1   Block 2   Block 3   Block 4
     Tuesday: Block 5   Block 6  
     Wednesday: Block 7   Block 8

Learning Labs Descriptions

Sessions are categorized using NACCU's Core Competencies for the Campus Professional.


Keynote: Disney Institute
Quality Service and Continuous Improvement

Monday, April 3, 2017
9:15AM - 10:45AM

Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than Disney.

With a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.


General Session:
Brett Culp

Superhero Leadership: How Everyday People Can Have Extraordinary Impact

Tuesday, April 4, 2017
9:15AM - 10:45AM
   

Brett Culp is an acclaimed filmmaker whose work has inspired audiences around the world.  He is the personal cinematographer for Hollywood stars, music icons, beloved authors, hall of fame athletes, and royal families.  His films are featured on Netflix, iTunes, Hulu, and other top digital platforms.

With his uplifting documentary film Legends of the Knight, Brett pioneered a ground-breaking approach to community building and relationship-driven engagement.  Rather than launching this feature film through normal distribution channels, he offered anyone in the world the opportunity to screen it in their local movie theater with proceeds benefiting the charity of their choice.  This unique plan gave individuals the freedom to use the movie as an open-source tool for bringing people together to make a positive impact.

Without a single dollar spent on marketing or advertising and no paid staff, the feature film successfully screened in theaters in 110 cities across the globe raising nearly $100,000 for charity.  Each showing was hosted by local volunteers who took the initiative to organize and promote the event.  Brett inspired thousands of people, many of whom had never planned a community event, to become leaders engaged in a passionate mission.

For Brett, this experience re-framed leadership as an art form that invites people to connect with a noble vision and make a difference together.  Rather than thinking as a traditional filmmaker, his projects are collaborative efforts, pulling diverse groups of people into dialogue and ultimately leading to stronger communities and greater impact.  Brett has developed an expertise for creating 'mini-movements' that inspire the heroic spirit in everyone.

Learn methods for aligning teams behind a meaningful mission and creating growth through trust and genuine connectivity, and find the best within yourself and bring it to your world. Find yourself more in-touch with your own capacity for 'everyday leadership' and be equipped to inspire it in others.


EDUCATIONAL SESSION SCHEDULE

SESSION BLOCK 1

Monday April 3,  11:00 am - 12:00 pm

Orientation – How to Get a Card in their Hand and a Message in their Head    
Sally Lloyd, Director, Texan Card, Tarleton State University
Crissy Sampier, Lancer Card Center Manager, Longwood University

Recarding again?  Navigating the Waters of Change  
Deric Waite, Manager of Card Services, Quinnipiac University
John Meriano, Associate Vice President for Auxiliary Services, Quinnipiac University

 How to Boost Your Card Office Budget Without a Banking Partner     
Emily Dieker, Assistant Director - GWorld Card Office, George Washington University

Securing the Stables and Locking the Gates     
Jay Bonney, Assistant Director Auxiliary Services For Card Services, Mercer University
Ken Boyer, Associate Vice President for Auxiliary Services, Mercer University

How the RamCard Office implemented Disney's Approach to Quality Service     
Martha Perrotin, Assistant Director, Colorado State University

 A New Age: The Impact of Banking Trends on the Millennial Generation     GOLD
Ben Fromm, Vice President, Relationship Management, BankMobile Disbursements

Improve the Student Experience via a Unified Credential     GOLD
Jeff Staples, VP, Market Development, Blackboard Transact

Roundtable Discussion: Online Photo Submission     ROUNDTABLE
Nancy Serna, Aggie Card Office Manager, Texas A & M University

SESSION BLOCK 2

Monday April 3, 1:30 pm - 2:00 pm

Optimized Orientation – Arrive on Campus with your ID in Hand!    
Jeff Vonderschmidt, Manager Systems, Indiana University Bloomington

 Managing Beyond Millennials    
Amy Fox, FSUCard Program Manager, Florida State University

Moving Your Card Program Off Campus:  One School’s Story  
Scott Brannan, Temple University

Using a Pre-Print ID Numbering System to Distribute ID Cards during Orientation Weekend
Stephen Eles, Director of User Services, Michigan Technological University
Tracey Reed, Help Desk Consultant, Michigan Technological University

The Impact of Key Partnerships    
Steve Robbins, Executive Director, TigerOne Card Services, Clemson University

Making the Magic Happen    
Deborah Nightingale, Director, ID & Campus Services, Liberty University

Managing Contractor and Guest Access at Ohio State    
David Anthony, Director, BuckID, Ohio State University

SESSION BLOCK 3

Monday April 3, 2:15 pm - 3:15 pm

The Changing Face of Payment Security    
Thomas Smith, VP Marketing, FreedomPay

The Findings from an ECCA Global Survey on the 'Current State-of-the-Art in Campus Card Systems'    
Eugene McKenna, Director of Research & Innovation, European Campus Card Association

ID Card Design 101    
William A (Bil) Gonzalez, Asst Director, ID Card beTechnologies, Rutgers University

Creating Excellence in your Card Program    
Jennifer McNeill, ONEcard Financial Lead, University of Alberta
Fred Emery, Director of Sales,TouchNet OneCard

Laying the Foundation for Project Success (theoretical)    
Laurie Harris, Sr. Project Manager/DukeCard Program Manager, Duke University

Discussing Data and Access: Transparency, Dialogue, and Information Sharing     GOLD     
Bob Lemley, Software Development Director, CBORD

Clearing up the Confusion for your Credential Options     GOLD    
Todd Brooks, Director of Product Management, & David Harris, Product Manager, ColorID

Roundtable Discussion: How to Maintain Door Access Control Requests     ROUNDTABLE     
David Anthony, Director, BuckID, Ohio State University
Sheryl Puckett, Director of Campus Card, Arkansas State University

SESSION BLOCK 4

Monday April 3, 3:30 pm - 4:30 pm

Enhancing Security and Convenience for On and Off-Campus Vendors and Merchants    
Russ Palay, Senior Director, Product Management, Apriva

Securing, Logging & Auditing Your Card Production Environment    
Josh Bodnar, Director of Access, Transaction & Video Services, Ohio University

The President's Request - Roll Out Preferred Names in 3 Weeks – YIKES!    
Cindy Vetter, Director Student Business Services, University of Northern Colorado

Transforming the Campus Experience with Mobile    
Ben Anderson, Director of Marketing, Tapingo

College Rebranding: Planning and Implementing a Recarding Program     

Kerri Demeri, Assistant Director, Florida SouthWestern State College
Santiago Arenas, Marketing Coordinator, Florida SouthWestern State College

Migrating your Campus to Contactless Cards and Wearables     GOLD     
Kimberlee Hemmer, Marketing Director, IDenticard
Troy Heath, Chief Business Development and Ancillary Services Officer, Mohawk College

Beyond Money: The One Card as a Tool for Academic Accountability and Student Safety     GOLD     
Annika Matas, Senior Product Manager, Zebra Technologies
Maged Atiya, CEO/CTO, ScholarChip

Roundtable Discussion: The Technology Research Committee and You     ROUNDTABLE     
Nathan Gray, Systems Administrator, James Madison University

SESSION BLOCK 5

Tuesday April 4, 11:00 am - 12:00 pm

Pioneering the Change at Northwestern University – Supporting your Campus Credential Ecosystem    
Art Monge, Manager, Wildcard Program, Northwestern University
Todd Brooks, Director of Product Management, ColorID, LLC

To Employees and Beyond: Unique Uses of the Campus Card    
Kim Graham-Pfeffer, Director, Financial Services, Thomas Jefferson University
Barbara Hannigan, Systems Administrator, Thomas Jefferson University

How to Identify Students who Never Come to Campus    
Wilcley Lima, IT Manager, University of Florida
David Looney, Associate Director, University of Florida
Corry Moore, Operations Manager, University of Florida

Leadership is Understanding – Understanding Yourself and your Staff    
Nicole Hofman, onecard Officer, Sheridan College

The Lancer Card Office and PCI after P2PE    
Crissy Sampier, Lancer Card Manage,r Longwood University
Ed Ko, CampusGuard

University Owned Keys – How your Colleagues Are Finding Freedom through Smart Card Interoperability     GOLD     
David Stallsmith, National Account Manager, Allegion
Jeff Vonderschmidt, Systems Manager, Indiana University Bloomington

OneCard - The Missing Piece to the Student Engagement Puzzle     GOLD     
Fred Emery, Director of Sales,TouchNet OneCard

Roundtable Discussion: How Are You Using Your Data?     ROUNDTABLE          
Steve Robbins, Executive Director, TigerOne Card Services, Clemson University

SESSION BLOCK 6

Tuesday April 4, 1:30 pm - 2:30 pm

Digital Signage Basics: An Intro on How to Use and Implement the Technology on your Campus    
Allison Brannen, SR. PR. Coordinator, University of Georgia Auxiliary Services
Bill McGee, IT Director, University of Georgia Auxiliary Services
Haleigh Staalner, Public Relations Specialist, University of Georgia

Yesterday: Self Op. Today: Outsource    
Joe Russo, Director, Campus Services, Drexel University

NACCU Self- Assessment Guidelines – With a Twist?     
Melissa Neidigh, Associate Director of Operations - Residence Life, University of Montana
Jeanine Brooks, Director, Action Card, University of Alabama

Payment Security Today – Life after the EMV Liability Shift    
Bart Lawyer, Assistant Director - Office of Information Technology, Duke University
John Diaz, VP - Product Management, Blackboard

The Simple Evolution of ID Issuance     GOLD     
Lance Johnson, Segment Marketing Communications Manager – Secure Issuance, HID Global
Grey Bartholomew, Product Manager, CBORD

Atrium Attendance Tracking     GOLD     
Dale Simpson, ID Center Manager, Oregon State University
Robert Monasky, ID Center Systems A, Oregon State University

Beyond the ID     GOLD     
Tony Ball, Senior VP and GM, Identity and Access Management, Entrust Datacard

Roundtable Discussion: What's in a Name? The Advantages of having Preferred Name Practices in the Campus Card Office     ROUNDTABLE
Jennifer McNeill, ONEcard Financial Lead, University of Alberta

SESSION BLOCK 7

Wednesday April 5, 1:30 pm - 2:30 pm

The Impact of On-Line Photo Submission at the University of Arizona    
Alan 'AJ' Jacubenta, President, MyPhoto, LLC.
Stephanie Perez, Assistant Director, CatCard Services, Financial Services Office, The University of Arizona

ID & Security Trends in Higher Education    
Tom Stiles, Executive Director, Identification Systems Group

Your Disbursement Servicer Exits… Now what?    
Jacki Ashorn, Director, Texas A&M University
Nancy Serna, Financial Accountant, Texas A&M University

If you Build it, They will Come    
Pat Faulkinberry, Director, Campus Card Services, Gonzaga University
Chuck Faulkinberry, Director, Hemmingson Center and Auxilary Services, Gonzaga University

Card Office Futures: 13.56MHz and Mobile    
Jay Kohn, Director, Card Services, Stanford University

Legal Aspects of Running the Campus Card Services Office    
Mikhail Ilin, Manager of Campus Card Services, Suffolk University

NACCU Resources for All!    
Melissa Neidigh, University of Montana
Sheryl Puckett, Arkansas State University
Joanne Pesavento, Valparaiso University

Roundtable Discussion: Silo Operations: Successes & Challenges     ROUNDTABLE    
Kim Graham-Pfeffer, Director, Financial Services, Thomas Jefferson University

SESSION BLOCK 8

Wednesday April 5, 2:45 pm - 3:45 pm

Your ID & ECDC (Empowerment, Complexity, Diversity & Change) for Life    
David Halbach, University Center Assistant Director, University of Wisconsin-Whitewater
Ramonia Prosise, Manager, UTS/Trojan Card Services, Virginia State University

Open-architecture Smart Card Solutions to Simplify & Automate your Smart Card Production & Issuance Program    
Robert Gailing, President and CEO, SmartContactless Identity and Security Systems

POS Implementation - Lessons Learned    
Sheryl Puckett, Director of Campus Card, Arkansas State University
Joanne Pesavento, Director of Card Services, Valparaiso

Off-Campus Merchants - Managing the Unexpected    
Thierry Lechler, PCI Compliance & R-Card Coordinator, Rollins College

Marketing Strategies for Campus Card Programs    
Anthony Barbisan, Director, YU-card, Food and Parking Services, York University

Implementing a University Access Control System    
Steve Robbins, Executive Director, TigerOne Card Service,s Clemson University
Matthew Tegen, Director, TigerOne System,s Clemson University

Enhancing Project Success (practical)    
Laurie Harris, Sr. Project Manager/DukeCard Program Manager, Duke University
Debbie DeYulia, Director of Program Management, Duke University

Roundtable Discussion: Future-Proofing the Card System     ROUNDTABLE         
Jay Kohn, Director, Card Services, Stanford University
John Ealy, Senior Associate Director, i-card Programs, University of Illinois

LEARNING LABS BLOCK 1

Wednesday April 5, 9:30am - 10:00am

The Sum of all Parts: Food Service, Loyalty Programs, Online Ordering and Off Campus Merchants    
Tom Deloge, Director of Business Development, DishOut

Expand the Power of Your CBORD Solution    
Lance Johnson, Segment Marketing Communications Manager – Secure Issuance, HID Global
Grey Bartholomew, Product Manager, CBORD

The Switch from Mechanical to Electronic Keys    
Smita Menon, Product Manager, United Technologies Corporation (Onity)

LEARNING LABS BLOCK 2

Wednesday April 5, 10:30am - 11:00am

Using iPads to Take Pictures and Market at Student Orientation    
Abe Cereno, Associate Director, University of California, Merced

Controlled Access at Your Residence Halls    
Lindsay Martin-Nez, Vice President of Sales and Marketing, BadgePass
Jeff Koziol, National Account Manager – Higher Education, Allegion

Steps to Developing Safety & Security Standards on Campus     
Eric Talley, Market Development Manager for Campus Solutions, STANLEY Security

LEARNING LABS BLOCK 3

Wednesday April 5, 11:30am - 12:00pm

App-ily Verified    
Deb Nightingale, Director, ID & Campus Services, Liberty University

Help, the Housing Group Is Doing their Own Card Thing!    
Jeff Koziol, National Account Manager – Higher Education, Allegion
Doug Vanderpoel, Director of Auxiliary Services, Mount Holyoke College

Visitor Management that’s EASY to use – and Yes, will Fit in your Budget
Rafael Lisboa, Director of Technical Sales, 3iD


EDUCATIONAL SESSION DESCRIPTIONS

SESSION BLOCK 1

Monday April 3,  11:00 am - 12:00 pm

Orientation – How to Get a Card in their Hand and a Message in their Head    
Sally Lloyd, Director, Texan Card, Tarleton State University
Crissy Sampier, Lancer Card Center Manager, Longwood University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Communication | Marketing | Planning 
Level: Beginner | Intermediate | Advanced

Description: Orientation is often the first impression students and parents have of a university. Come find out what we do at Longwood University and Tarleton State University to make newcomers feel welcomed and informed about card services in the limited time we are given. We will discuss our preparation and coordination across campus before orientation begins plus what has worked/not worked to get information to the students in a fun and memorable way.

Related questions:

  • How can you process 200+ student ID cards in 1 hour?
  • How can you present information about your programs in a memorable way?
  • How can Photo Upload make the job easier?

Recarding again? Navigating the Waters of Change  
Deric Waite, Manager of Card Services, Quinnipiac University
John Meriano, Associate Vice President for Auxiliary Services, Quinnipiac University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Planning 
Level: Beginner | Intermediate | Advanced

Description: This presentation will cover the how, what, when, where, why, and how much of a recarding process. We will cover not only the choices we made for our current recard project, but also those made for our previous projects. This discussion will extend to include other reasons and choices that other institutions may face in their own.  Reasons discussed will include Changing of Card Technology, Rebranding, and other Identification Requirements. We will also touch briefly on some revenue opportunities with some simple existing card redesign.

Related Questions:

  • What are some reasons that might precipitate a recarding?
  • Which reasons would necessitate a recard en masse?
  • Who are the stakeholders that need to be involved in the process?
  • What can you do to help off-set costs of card production?

How to Boost your Card Office Budget Without a Banking Partner     
Emily Dieker, Assistant Director - GWorld Card Office, George Washington University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Fiscal Management | Leadership | Planning 
Level: Beginner | Intermediate | Advanced

Description: Is your university facing a budget crunch and requiring you to tighten card office finances? Many schools look to banking partners as a solution to card office budget problems, but what other options are available? Learn about how the GWorld Office faced this challenge, taking a deep look at their budget and proposing a number of changes; everything from cutting hours and staff to raising the replacement card fee was considered. Ultimately GWorld worked with top George Washington University officials to implement a number of positive fiscal changes that will strengthen the card office’s financial position for years to come.

Related Questions:

  • Are you being asked to improve your card office budget bottom line?
  • Do you feel like you are already stretched to the limit on your budget?
  • Are your service offerings cost effective?

Securing the Stables and Locking the Gates     
Jay Bonney, Assistant Director Auxiliary Services For Card Services, Mercer University
Ken Boyer, Associate Vice President for Auxiliary Services, Mercer University

Session Type: 60 Minute
Core Competencies: Administration and Operations       
Level: Intermediate | Advanced

Description: Join us as we look at Physical Security on our campuses and ways we use our transaction system and partners to enhance campus safety and functionality.

Related Questions:

  • What can you do to improve and Cultivate a safe Campus?
  • What's your risk? Have you conducted a comprehensive risk assessment in the last five years?

How the RamCard Office implemented Disney's Approach to Quality Service     
Martha Perrotin, Assistant Director, Colorado State University

Session Type: 60 Minute
Core Competencies: Administration and Operations       
Level: Beginner | Intermediate | Advanced

Description: Is your card office providing quality service your customers expect? If so, is it consistently delivered effectively? Are relationships with your customers impacted when there is a service failure? Learn how Colorado State University's RamCard Office implemented Disney's Approach to Quality Service. Through the lens of our own journey, discover how these sets of principles and strategies can be applied to your campus card office to think differently about planning, implementation, and delivery of an enhanced customer service experience.

Related Questions:

  • Is your card office providing quality service your customers expect?
  • If so, is it consistently delivered effectively?
  • Are relationships with your customers impacted when there is a service failure?

A New Age: The Impact of Banking Trends on the Millennial Generation    
Ben Fromm, Vice President, Relationship Management, BankMobile Disbursements

Session Type: GOLD
Core Competencies: Student Development
Level: Beginner | Intermediate | Advanced

Description: In a time where the average student loan burden is now $29,000 and student banking choices have significantly narrowed, it’s no wonder that finances have become the number one reason why students drop out of college. Of young Americans, 13% are considered unbanked and 25% are considered underbanked. On top of this, 60% of the top 20 banks don’t even offer student checking accounts.

We’ll discuss specific trends about millennial students (those born between 1982 and 2002) such as shying away from traditional banks and having a negative savings rate. Because millennials represent 25% of the workforce worldwide, colleges and universities feel responsible for preparing students for their financial future.

The discussion will focus on understanding students’ perspective of finances and banking, and what tools colleges and universities of all sizes can provide to support those efforts today.

Related Questions:

  • Why do students feel less prepared to manage their money than their academics?
  • What are the unique banking needs for millennials?
  • Why are prepaid cards not suitable for millennials?

Improve the Student Experience via a Unified Credential    
Jeff Staples, VP, Market Development, Blackboard Transact

Session Type: GOLD
Core Competencies:  Planning| Student Development| Technology 
Level:  Beginner | Intermediate | Advanced

Description: Leveraging decades as a market leader, Blackboard Transact has helped hundreds of clients realize the benefits of one credential serving every credential-based need on-campus, off-campus and online. The days of disparate credentials for commerce and security solutions are over, and success stories among campuses are growing in number. Join us and see the results of one institution’s consistent and insightful commitment to a strategy that puts the students’ needs first, while deftly satisfying the institutions need for administrative efficiencies and high security while achieving significant cost savings. 

Join us and our client as we discuss how implementing a system that allows students to use one card—or their mobile phone or even their fingertip (!)—for purchase power and access virtually everywhere and for everything.

· Learn how our client has proven out the value of an integrated credential commitment.

· Hear their real-world experiences in implementing a multi-faceted system that integrates with other campus systems.

· See how your commerce system and access control systems can work together to create a better student experience.

· Discover how the use of a one card system and unified credential leads to an improvement in student experience which perpetuates engagement and persistence.

· Hear how implementation of innovative features such as biometrics for student authorization have generated additional interest and usage of student accounts.

· Learn the value of these unified system integrations to ensure data quality, systems of record remaining intact while still communicating with the others, and important data collection for analytics to predict student success.

Roundtable Discussion: Online Photo Submission     
Nancy Serna, Aggie Card Office Manager, Texas A & M University

Session Type: Roundtable
Core Competencies:  Administration & Operations | Marketing| Planning    
Level:  Beginner | Intermediate | Advanced

Description: Join us for a lively conversation. It’s a casual format with no presentation (and no legal advice). Pull up a chair, listen in, and share your thoughts and experiences. This is a great opportunity to engage with your colleagues. 

Have you already implemented or are you exploring options for online photo submissions? Learn ways to begin or improve the process, possible challenges and best practices.   

Related Questions:

  • Have you implemented online photo submissions?  What system are you using?
  • Do you process all classifications or just students?
  • What are your distribution methods?
  • How do you market this program?  Is it required?
  • What percentage of possible constituents use online photo submission?  
  • How have you increased that since the service began?

 

SESSION BLOCK 2

Monday April 3, 1:30 pm - 2:00 pm

Optimized Orientation - Arrive on campus with your ID in hand!    
Jeff Vonderschmidt, Manager Systems, Indiana University Bloomington

Session Type: 30 Minute
Core Competencies: Administration and Operations | Planning 
Level: Beginner | Intermediate | Advanced

Description: Join us as we discuss ways to integrate initial card issuance into orientation programs, allowing students to arrive for the start of classes with their ID card in hand.

Related Questions:

  • Why is it critical for students to have the card on arrival?
  • Whose buy-in is critical to the success of issuing cards in advance of arrival?
  • How and when do session attendees distribute cards?

Managing Beyond Millennials    
Amy Fox, FSUCard Program Manager, Florida State University

Session Type: 30 Minute
Core Competencies:  Student Development
Level: Beginner | Intermediate | Advanced

Description: While the Millennial Generation has graduated and may be moving into full time positions, our incoming student workers are part of a new, interconnected generation of students. The challenges of managing this new generation are constant connectivity, striving for a value driven environment, work with a purpose and relevancy to their major, and flexibility. This session will discuss how the Florida State Card Center has meet those challenges, built an environment to reduce staffing turnover, and used their unique position in the Office of Business Services to offer opportunities to their student staff.

Related Questions:

  • What can you do to offer value for the student working experience?
  • How can you engage your student staff to have ownership of their position?
  • What can you do to manage the expectations of constant connectivity with the workplace?

Moving Your Card Program Off Campus:  One School’s Story   
Scott Brannan, Temple University

Session Type: 30 MinuteMoving Your Card Program Off Campus:  One school’s story
Core Competencies: Administration and Operations | Marketing Planning 
Level: Beginner | Intermediate

Description:

Have you thought about expanding your debit card program to off campus merchants? Why would you do it? How would you do it? How would you market the expansion? What would your program look like over time? What successes and challenges would you face?

This presentation will tell the story of one campus that made this decision and answers these questions. There will be a focus on discussion surrounding these questions and how this example might prove helpful to other schools looking to answer the question for themselves.

Using a Pre-Print ID Numbering System to Distribute ID Cards during Orientation Weekend
Stephen Eles, Director of User Services, Michigan Technological University
Tracey Reed, Help Desk Consultant, Michigan Technological University

Session Type: 30 Minute
Core Competencies: Administration and Operations | Marketing | Planning | Student Development | Technology
Level: Beginner | Intermediate | Advanced

Description: Using a Pre-Print ID numbering system to distribute ID cards during Orientation Weekend. I developed a system similar to the system I have experienced as a runner at the New York and Boston Marathons to help with orientation weekend to sort students into appropriate lines. Those needing a printed card and those with a pre-printed card. Using the ID numbering system we are able to find the pre-printed card in a matter of seconds. We had approximately 1800 new students this fall with 1200 with pre-printed cards.

Related Questions:

  • Are you pre-printing cards?
  • How are you currently distributing pre-printed cards?
  • Do you have a system for orientation weekend to distribute ID cards?

The Impact of Key Partnerships    
Steve Robbins, Executive Director, TigerOne Card Services, Clemson University

Session Type: 30 Minute
Core Competencies:  Communication | Leadership | Marketing  
Level: Beginner 

Description: Always interested in finding new ways to reach our customers, we agreed to partner with Student Financial Services on a student resource card that would be given out during Orientation. The idea was that this personalized card would provide useful information for the parent or family member when the student returned in the fall and might result in increased deposits. We also revamped our card distribution process moving much of our operation to the Bookstore that provided greater visibility for our partner. Learn how we executed this idea in just a few weeks and what the results were after one semester.

Related Questions:

  • What information do you want parents to have about their student that are difficult to get and keep in their hands?
  • Do you have a voluntary declining balance program?
  • Have you noticed a change in the last 3-5 years?
  • If deposits have increased, what do you attribute this to, how about if they have declined?
  • What key partnerships have you formed over the years that have had a positive impact on your operation?

Making the Magic Happen    
Deborah Nightingale, Director, ID & Campus Services, Liberty University

Session Type: 30 Minute
Core Competencies: Administration and Operations | Leadership | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: Highlight the various ways Liberty University card program has evolved to deliver services to students that promote the use of the Flames Pass ID in ways that enhance both the student service experience and foster institutional needs for attendance tracking, card issuance, authentication, and data collection.  Elicit audience participation to share ideas and approaches that have worked in their institutions to enhance the card program, gaining insight for growth and improvement.

Related Questions:

  • Has your school implemented creative/unique uses for your campus ID program?
  • What have you experienced as the greatest barriers to program growth?
  • How have you approached gathering administrative support and/or funding for improving services?
  • If money and time were no object, how would you change your card program?

Managing Contractor and Guest Access at Ohio State    
David Anthony, Director, BuckID, Ohio State University

Session Type: 30 Minute
Core Competencies: Administration and Operations       
Level: Beginner | Intermediate | Advanced

Description: Ohio State has a significant presence of contractors and guests on campus who often need access to BuckID-controlled doors.  In order to manage these users who fall outside our normal data feeds, we developed an internal web site to manage these access needs.  This presentation will include an introduction to our procedures on contractor access, as well as a short demonstration of the web site we use to manage access.

Related Questions:

  • How is contractor/guest access managed on your campus?
  • How is contractor access terminated?
  • Who is responsible for managing contractor access

 

SESSION BLOCK 3

Monday April 3, 2:15 pm - 3:15 pm

The Changing Face of Payment Security    
Thomas Smith, VP Marketing, FreedomPay

Session Type: 60 Minute
Core Competencies: Administration and Operations | Fiscal Management | Technology
Level:  Intermediate

Description: The payments ecosystem is constantly changing. The 2015 Liability Shift triggered a transition to EMV chip cards which many industries have struggled to effectively implement and raised questions about how institutions can truly secure their payment environments. This session will focus on the latest trends in payments like NFC, Chip & PIN, peer-to-peer and other emerging technologies.

Related Questions:

  • Is your campus payment environment truly secure from hackers and data breaches?
  • What changes are on the horizon like chip & PIN that will impact your point-of-sale?
  • What are the best ways to maintain PCI compliance when handling cardholder data?

The Findings from an ECCA Global Survey on the 'Current State-of-the-Art in Campus Card Systems'    
Eugene McKenna, Director of Research & Innovation, European Campus Card Association

Session Type: 60 Minute
Core Competencies: Planning | Student Development | Technology
Level: Beginner | Intermediate | Advanced

Description: In 2016, The European Campus Card Association (ECCA) commissioned a survey to determine the current state-of-the-art and the potential future requirements for eID credentials and campus card systems in Europe and beyond. The findings from the survey, which involved 181 education institutions from 28 countries, reflects the views and opinions of a wide range of educational institutions. These findings, in addition to assisting the educational institutions, will aid ECCA’s research and innovation programme, particularly in the area of promoting the concept of a common eID solution that will achieve interoperability between institutions on a cross-border basis.

Related Questions:

  • What are the findings of the survey?
  • What will be the future requirements of campus card systems?
  • Are there any common trends for campus card systems requirements between different countries?

ID Card Design 101    
William A (Bil) Gonzalez, Asst Director, ID Card Technologies, Rutgers University

Session Type: 60 Minute
Core Competencies: Administration and Operations       
Level: Beginner 

Description: The purpose of the presentation is to discuss the basic elements that need to be incorporated into an ID card design.  Topics will include branding, ID photo specifications, data elements including use of centralized sources, the benefits of different encoding technologies and schemes, and policy development including accommodation issues.

Related Questions:

  • What is the purpose of the ID card, and how do we fulfill the needs of our stakeholders?
  • How is the design of the card representative of the University 'brand'?
  • Why are specifications and policies necessary, and how do they lead to uniformity and standardization?
  • How do we address special needs such as accommodation for religious restrictions or physical limitations?
  • How do we design a card that can support suspension of privileges and replacement?

Creating Excellence in your Card Program    
Jennifer McNeill, ONEcard Financial Lead, University of Alberta
Fred Emery, Director of Sales,TouchNet OneCard

Session Type: 60 Minute
Core Competencies: Administration and Operations | Communication | Planning 
Level: Beginner | Intermediate | Advanced

Description: Are you looking for ways to help create efficiency and excellence in your card program?  If so, then this session may be helpful to you.  Attendees will learn the Top 10 tips the University of Alberta uses to help improve their program, create excellence and achieve efficiency as well as some guidelines on how to review your current program to determine areas of improvement.  These real life tips just may help you to bring your program to the next level.

Related Questions:

  • What areas do you find in your program need attention?
  • What methods have you used to create excellence in your program?
  • What have you tried to improve that has not worked?

Laying the Foundation for Project Success (theoretical)    
Laurie Harris, Sr. Project Manager/DukeCard Program Manager, Duke University

Session Type: 60 Minute
Core Competencies:  Communication | Leadership | Planning 
Level: Beginner 

Description: Are you new to project management?  What characteristics do successful project managers share? Learn about the project lifecycle and the activities that take place in each phase.  We will take a close look at Project initiation phase and its activities which lay a foundation for project success.  We will end with a look at several online tools and resources that will help you as you begin your project management journey.

Related Questions:

  • What are the key characteristics of a successful project manager?
  • What is the difference between a project and an operational task?
  • What are the phases of the project management lifecycle?
  • Who is involved in the Initiation phase? 
  • What does the Project Manager do in the initiation phase?

Discussing Data and Access: Transparency, Dialogue, and Information Sharing    
Bob Lemley, Software Development Director, CBORD

Session Type: GOLD
Core Competencies: Administration and Operations | Communication | Technology
Level: Beginner | Intermediate | Advanced

Description: As campus cards become more versatile and are used on and off campus; public and private colleges and universities are working to manage the data collected from these cards. It is more important than ever to directly address and discuss the constraints and freedoms that institutions of higher education have when it comes to data access and management. This session will be a dialogue about levels of transparency, access, and management of student data; determining who has access, who decides who has access, how the information will be used, and how transparent this management system can be.

Related Questions:

  • What are the different approached to student privacy in public versus private higher education campuses?
  • What, if any, federal or state regulations are there?
  • Who on campus decides who is granted access to see what data? What are the circumstances?

Clearing up the Confusion for your Credential Options    
Todd Brooks, Director of Product Management, & David Harris, Product Manager, ColorID

Session Type: GOLD
Core Competencies: Administration and Operations | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: Many campuses are interested in migrating away from magnetic stripe and low frequency prox cards to a more secure technology, but the task can be very daunting.  There are so many options available in the market for contactless cards, biometrics, mobile, and more.  How do you know which credential type is the correct one for your particular campus ecosystem?  Once you have chosen the correct credential for your campus, how do you get all of the stakeholders on campus working toward the common goal?  This session will clear up some of the confusion in the market and provide the details of what you will need to complete and keep in mind for a successful campus migration.

Related Questions:

  • What are the different credential options available for your campus?
  • Can I gain more knowledge about interoperability of credentials with different hardware and back-end systems?
  • What are the process and criteria for choosing the correct credential for your campus?
  • What are the pros and cons for generating & managing your own custom encryption keys?
  • What steps are required to execute a campus migration?
  • Are there common pitfalls to avoid when starting a campus migration?

Roundtable Discussion: How to Maintain Door Access Control Requests     
David Anthony, Director, BuckID, Ohio State University
Sheryl Puckett, Director of Campus Card, Arkansas State University

Session Type: Roundtable
Core Competencies:  Administration and Operations | Planning | Technology
Level:  Beginner | Intermediate | Advanced

Description: Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.

Arkansas State University and Ohio State University discuss best practices for managing access control requests in a University environment. Best practices will include utilization of internally developed databases to track requests for door schedule changes, requests to add or remove access, and how to identify access control coordinators through policy development and enforcement.

Related Questions:

  • What system(s) does your institution utilize to manage access control?
  • Who is authorized to process access control requests?
  • How frequently are access level assignments reviewed? Who maintains these lists?
  • Does your institution have a policy identifying responsibilities?

 

SESSION BLOCK 4

Monday April 3, 3:30 pm - 4:30 pm

Enhancing Security and Convenience for On and Off-Campus Vendors and Merchants    
Russ Palay, Senior Director, Product Management, Apriva

Session Type: 60 Minute
Core Competencies: Administration and Operations | Marketing | Technology
Level: Beginner | Intermediate | Advanced

Description: For today’s digitally-minded student, a cashless future is fast becoming reality. Students demand convenient, secure ways to pay for purchases both on and around campus without having to carry small bills or change.

In this session, Russ Palay will discuss how EMV enables this, minimizing risks presented by card data crossing over campus networks and making transactions easy both on and off campus from vending to merchants and beyond. In addition, audience members will learn how NFC enabled payment solutions will make the transition to EMV easier for merchants and campus vendors, while at the same time remaining PCI compliant.

Related Questions:

  • What are students on your campus asking for with regards to payments?
  • What is your campus doing right now to keep payments secure, and what do you think can be changed to enhance security of all transactions?
  • How does your campus enable and benefit from both on and off campus payments?
  • When do you think your campus will become completely cashless, and how is it preparing for it?
  • What steps is your campus taking to provide multiple payment avenues?

Securing, Logging & Auditing Your Card Production Environment    
Josh Bodnar, Director of Access, Transaction & Video Services, Ohio University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Technology
Level:  Intermediate

Description: Are you tracking who prints official ID cards and when? Do you need to? Come to learn more about how Ohio University identified ID card issuance system security and tracking as a possible business risk through an internal audit, and then addressed those findings by enhancing the security, logging and reporting within their DataCard IDWorks environment.

Related Questions:

  • How are you tracking ID card production? Do you know who is printing IDs, what IDs they are printing and when?
  • Have you ever had an issue where an employee printed an ID they shouldn't have - either through human error or malicious intent?
  • What risks are inherent in ID card production, and what steps can you take to address them?

The President's Request - Roll Out Preferred Names in 3 Weeks - YIKES!    
Cindy Vetter, Director Student Business Services, University of Northern Colorado

Session Type: 60 Minute
Core Competencies: Administration and Operations | Leadership | Planning 
Level:  Intermediate | Advanced

Description: This session will show the steps the University of Northern Colorado took to roll out preferred name use on our campus.  Attendees will hear the driving factor that led us down this path.  Attendees will also learn the stop and go speedbumps we ran into along the way, and who all had to be involved in the process.

Related Questions:

  • If you are considering preferred names on your campus, how much time do you think you will need?        
  •  Do you know the legal requirements in your state?
  • Can your current ID card accommodate the changes needed? 
  • Can your current ID production software accommodate the changes needed?

Transforming the Campus Experience with Mobile    
Ben Anderson, Director of Marketing, Tapingo

Session Type: 60 Minute
Core Competencies: Administration and Operations | Marketing | Technology
Level: Beginner | Intermediate | Advanced

Description: Attend this session to improve the way you connect with your students by understanding their mobile lifestyle. Learn important technological trends and how they apply to the university experience. Hear how your campus colleagues are using the power of mobile to create a more convenient experience for students, increase auxiliary revenues and support core university initiatives.

Related Questions:

  • What technological trends are we seeing in the market that are making their way to Higher Ed?
  • How and where does mobile technology support key university initiatives?
  • What key factors drive mobile adoption and engagement?
  • How can universities better predict student behavior by understanding their mobile lifestyle?

College Rebranding: Planning and Implementing a Recarding Program    
Kerri Demeri, Assistant Director, Florida SouthWestern State College
Santiago Arenas, Marketing Coordinator, Florida SouthWestern State College

Session Type: 60 Minute
Core Competencies:  Communication | Leadership | Marketing | Planning 
Level: Beginner | Intermediate | Advanced

Description: Florida SouthWestern State College and our BUC Card Office were rebranded in July of 2014. Our goal was to reissue cards to 50 percent of our current cardholders within the first 6 months. We capitalized on the rebranding hype by initiating our own social media blasts, creating relevant printed resources, and sponsoring exciting promotional events. After only 4 months, our office had issued 11,800 ID cards to active students, faculty, staff, and affiliates.  This number reflects approximately 65 percent of our BUC Card constituents.  At the end of 6 months, our total number of cards issued totaled 13,066, which reflects 72% percent of our total constituents.

Related Questions:

  • When planning a recarding or a large program change, who do you have on your implementation team?
  • On your campus, what vehicles do you use for marketing to your constituents? And how does it vary by the population type, student, staff, affiliates, etc.
  • What if any, groups or departments on campus do you work with to help promote your card program? If none, can you think of some areas that could be beneficial?
  • What new and exciting promotions do you offer at your school?

Migrating your Campus to Contactless Cards and Wearables     
Kimberlee Hemmer, Marketing Director, IDenticard
Troy Heath, Chief Business Development and Ancillary Services Officer, Mohawk College

Session Type: GOLD
Core Competencies: Administration and Operations | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: Many campuses have a similar struggle, which is, how to retire outdated equipment so that you can migrate to a completely contactless card across your campus. So many schools want to simplify  their ID card by removing the magnetic stripe and barcode, but that requires a plan of action,  the necessary budget, cooperation from other departments and more.  In an interview with Troy Heath from Mohawk College we will hit on all of these topics and more. 

Related Questions:

  • How do you overcome all of these challenges or migrating all systems to contactless?
  •  What type of return can you expect for all of your efforts?
  • How do you get all the necessary departments on board with your migration plan?

Beyond Money: The One Card as a Tool for Academic Accountability and Student Safety     
Annika Matas, Senior Product Manager, Zebra Technologies
Maged Atiya, CEO/CTO, ScholarChip

Session Type: GOLD
Core Competencies:   Fiscal Management | Planning | Technology
Level:  Intermediate

Description: The use of the School ID as an identification and payment instrument is well accepted. New technologies allow the use of the One Card as a tool to measure student performance, assist academic planning, and enhance campus safety. The session and examples are especially applicable to community colleges.

Related Questions:

  • How many in the audience have already implement One Card systems?
  • What challenges did you experience implementing the One Card system?
  • What benefits are you experiencing with the One Card system?

Roundtable Discussion: The Technology Research Committee and You   ROUNDTABLE     
Nathan Gray, Systems Administrator, James Madison University

Session Type: Roundtable
Core Competencies: Technology
Level:  Beginner | Intermediate | Advanced

Description: Join us for a discussion on the new Technology Committee. We want to know what you’d like this committee to do for you. This discussion is to gather information from you to help us map our direction. We want to become a resource for you.

Related Questions:

  • What technology issues do you see as important either now or in the near future?
  • Have you made the switch from magstripe to some other technology or are you waiting for more information to make an informed decision?
  • Have you thought about switching vendors but don’t know how to write up an RFP or what questions to even ask?
  • Do you need to buy new printers but need to know which ones work “best” in a card production environment?
  • Have you ventured into online photo submissions, class attendance tracking, “selfie stations” or some other online value-added product?

 

SESSION BLOCK 5

Tuesday April 4, 11:00 am - 12:00 pm

Pioneering the Change at Northwestern University - Supporting your Campus Credential Ecosystem    
Art Monge, Manager, Wildcard Program, Northwestern University
Todd Brooks, Director of Product Management, ColorID, LLC

Session Type: 60 Minute
Core Competencies: Technology
Level: Beginner | Intermediate

Description: Northwestern University will share their recent experience with converting from mag stripe access control technology to smart card (iCLASS). We will review the many steps during the process from decision, approval, and final implementation.

Related Questions:

  • Is smart card technology the right fit for your campus?
  • The challenges you will face when moving from mag stripe to smart card technology?
  • Are the added expenses worth the risk to change your ID card technology?

To Employees and Beyond: Unique Uses of the Campus Card    
Kim Graham-Pfeffer, Director, Financial Services, Thomas Jefferson University
Barbara Hannigan, Systems Administrator, Thomas Jefferson University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Communication | Leadership   
Level: Beginner | Intermediate | Advanced

Description: When your campus consists of more employees than students, you quickly realize the unique needs (and opportunities) of your card holders. 

Are your employees (and beyond) using the services of your campus card?  Are your employees using multiple cards or technologies to access the services they need?  Consider expanding the services of your campus card, as well as your campus card technology, to include the needs of employees, departments and customers.

Attendees will explore unique options for expanding campus card services, increasing their constituent base and introducing new stakeholders to the possibilities and opportunities of the campus card.

Related Questions:

  • What are some of the unique uses of the card on your campus?
  • How are you reaching audiences beyond students?  Then encouraging and expanding their use?
  • When expanding services, who are your stakeholders?  Who do you have to integrate with?
  • Do all services utilizing card technology fall under your umbrella or are they spread out though your campus?  What are the successes and challenges of that structure?
  • What are some services you would like to provide but are facing challenges implementing?

How to Identify Students who Never Come to Campus    
Wilcley Lima, IT Manager, University of Florida
David Looney, Associate Director, University of Florida
Corry Moore, Operations Manager, University of Florida

Session Type: 60 Minute
Core Competencies: Administration and Operations | Technology
Level:  Intermediate | Advanced

Description: Online programs pose a challenge for ID card offices that are tasked with printing cards for students who may never come to campus. How do you ensure that these online students are who they say they are? Learn how the University of Florida tackled these issues and built a robust program serving over a thousand students last year. Attendees will learn about how the policies, processes, and technologies were developed, and gain insights that can help create or enhance similar programs at their institutions.

Related Questions:

  • Does your institution issue cards for remote students?
  • What are the policies in place at your institution that govern remote card issuance? 
  • What challenges have you faced when issuing cards to remote students?
  • How have you tackled these issues?

Leadership is Understanding - Understanding Yourself and your Staff    
Nicole Hofman, onecard Officer, Sheridan College

Session Type: 60 Minute
Core Competencies:  Communication | Leadership | Student Development
Level: Beginner | Intermediate

Description: Are you ever left wondering if you'll ever understand the newest incoming Generation? Wondering how you can tailor your Leadership style to better suit the needs of your rotating staff? It all starts with understanding. This session was created with the belief that with increased understanding of ourselves and others that conflicts on teams will decrease and productivity will increase.

Related Questions:

  • How can I better understand my staff?
  • How can I better understand my leadership approach to my staff?
  • How can I be a better leader to my staff?
  • How can I decrease conflict and improve productivity among my team?

The Lancer Card Office and PCI after P2PE    
Crissy Sampier, Lancer Card Manage,r Longwood University
Ed Ko,  CampusGuard

Session Type: 60 Minute
Core Competencies: Administration and Operations | Fiscal Management | Planning | Technology
Level: Beginner 

Description: The Lancer Card Center installed FreedomPay P2PE credit card readers in Dining locations during the Summer of 2015 significantly reducing our PCI scope.  Since then, we have been addressing other areas on campus and trying to reduce our scope even further.  Why did we install P2PE readers?  What is next? Learn about PCI life after P2PE.

Related Questions:

  • Have you installed P2PE readers? 
  • Did you have to limit the scope of your project once you got started?

University Owned Keys – How Your Colleagues Are Finding Freedom Through Smart Card Interoperability     
David Stallsmith, National Account Manager, Allegion
Jeff Vonderschmidt, Manager Systems, Indiana University Bloomington

Session Type: GOLD
Core Competencies: Administration and Operations | Technology
Level:  Intermediate | Advanced

Description: Smart cards are becoming more and more prevalent on college campuses, but not everyone knows about the vulnerabilities of this technology and the encryption key options available that enable freedom in purchasing and access control technology choices.  In this session you will learn about the different types of card technology, and how some campuses are taking control of their cards once and for all using University Owned Keys and creating a more secure and interoperable ecosystem on their campus.

Related Questions:

  • Has anyone had a breach of security or information theft that can be traced back to mag stripe or prox cards?
  • How many of you currently use smart card technology on campus?  How many of you are moving to smart cards in the next 1-3 years?
  • Has anyone run into an issue using your cards with ‘un-matched’ access control technology on campus?
  • How many of you understand the concept of encryption keys and the security of your current credentials?  (if low, we will explain more thoroughly)

OneCard - The Missing Piece to the Student Engagement Puzzle     
Fred Emery, Director of Sales,TouchNet OneCard

Session Type: GOLD
Core Competencies: Administration and Operations | Planning |Technology
Level: Beginner | Intermediate | Advanced

Description: Campuses have been looking at ways to improve student engagement, help at risk students and improve student life but have often struggled with how to go about this.  When OneCard becomes part of the campus integrated enterprise solutions, the task becomes easier.  The student experience is improved through the use of OneCard, integrated with your ERP solution and other transaction systems, to provide a wealth of information.  Join us as we explore how OneCard can fit into your overall student engagement plans, how several campuses are using their campus card for student engagement, and how OneCard is now a part of their 'one-stop-shop' philosophy.

Related Questions:

  • What really is student engagement?
  • How can the campus card assist in student engagement?
  • How do you tie your OneCard into the overall campus vision to improve student engagement?
  • Are you deeply integrated with your ERP system?

Roundtable Discussion: How Are You Using Your Data?     
Steve Robbins, Executive Director, TigerOne Card Service,s Clemson University

Session Type: Roundtable
Core Competencies: Administration and Operations | Communication | Marketing | Technology
Level: Beginner | Intermediate | Advanced  

Description: Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues. 

We all know that there is a wealth of information and data points in our card system. The question is how can we extract it and do so in a way that helps us create, implement and fund our strategic plan(s), create operational efficiencies, and make a positive impact across campus and in our community? Data-Driven decisions are an integral part of a successful formula.

Related Questions:

  • Are the leaders of your institution asking for card system information?
  • Do you have a strategic plan or is your institution just now involving you?
  • What types of decisions are you making? Are you utilizing your card system data to create, justify, etc.?

 

SESSION BLOCK 6

Tuesday April 4, 1:30 pm - 2:30 pm

Digital Signage Basics: An Intro on How to use and Implement the Technology on your Campus    
Allison Brannen, SR. PR. Coordinator, University of Georgia Auxiliary Services
Bill McGee, IT Director, University of Georgia Auxiliary Services
Haleigh Staalner, Public Relations Specialist, University of Georgia

Session Type: 60 Minute
Core Competencies:  Communication | Marketing | Technology
Level: Beginner | Intermediate

Description: Advancements in digital technology have made it easy for organizations to move from static print pieces to dynamic digital content. From important announcements to playing 4k videos, digital signage provides effective and eye-catching messaging. Digital signage allows departments to display multiple messages at once, easily manage and pre-schedule content from anywhere, and reduce printing costs. In this presentation, you will learn how to build, implement, and manage an affordable digital signage system. View a live demonstration of the digital signage at the University of Georgia and takeaway information to help you determine if digital signage is right for your office.

Related Questions:

  • What are the main messaging needs for your office?
  • What information is most valuable to your customers?
  • What are the different solutions you’ve tried in the past?
  • How might the digital solutions presented today be helpful in your office?

Yesterday: Self Op. Today: Outsource    
Joe Russo, Director, Campus Services, Drexel University

Session Type: 60 Minute
Core Competencies:   Fiscal Management | Leadership | Planning 
Level: Beginner | Intermediate

Description: Drexel University operated a self-op merchant program with 41 off-campus merchants and about $1M in sales annually. After a year-long program review, we decided to outsource the merchant program - with a twist.

Related Questions:

  • What are important factors in considering an off-campus merchant program?
  • What could your office do with an extra $50K in operating expenses and an extra staff member?
  • Why should we support local businesses - with or without a merchant program?

NACCU Self-Assessment Guidelines – With a Twist?    
Melissa Neidigh, Associate Director of Operations - Residence Life, University of Montana
Jeanine Brooks, Director, Action Card, University of Alabama

Session Type: 60 Minute
Core Competencies:  Administration & Operations | Leadership | Planning        
Level:  Beginner | Intermediate | Advanced  

Description: Have you taken advantage of the NACCU Self-Assessement Guidelines (SAGs) campus card program assessment tool?  Whether a first timer or a seasoned professional in the industry, NACCU is offering the opportunity to apply to join the first NACCU Self-Assessment Guidelines remote classroom.  This session will outline the program and the application process. The program is developed so you can learn tips from those that have completed the assessment plus have the support of your classroom peers as you work together through each assessment section.  Hope to see you there!

Related Questions:

  • Do you need to jump start or re-assess your current campus card program?
  • Are you looking for an in-depth industry assessment tool?
  • Are you seeking a peer based professional development program opportunity?
  • Would you like to learn how you can apply to join the first NACCU Standards and Guidelines remote classroom?

Payment Security Today - Life after the EMV Liability Shift    
Bart Lawyer, Assistant Director - Office of Information Technology, Duke University
John Diaz, VP - Product Management, Blackboard

Session Type: 60 Minute
Core Competencies: Administration and Operations | Fiscal Management | Technology
Level: Beginner | Intermediate | Advanced

Description: Now that the EMV liability shift date has come and gone, where do things stand in terms of payment security and we go from here?  This session will examine the modern payment environment and explore the latest trends in payment technology with a concentration on how they affect campuses.

Related Questions:

  • Did your campus meet the EMV liability shift deadline? 
  • If not, have you now deployed EMV card acceptance on your campus? 
  • How did you accomplish this goal? 
  • What are the best practices on your campus for payment security in general?

The Simple Evolution of ID Issuance     
Lance Johnson, Segment Marketing Communications Manager – Secure Issuance, HID Global
Grey Bartholomew, Product Manager, CBORD

Session Type: GOLD
Core Competencies: Administration and Operations | Technology
Level: Beginner | Intermediate | Advanced

Description: Discover the way that CBORD and HID Global are working together to radically simplify and improve the  end-to-end credential issuance process by removing technical obstacles, security-related challenges, and investment hurdles, all while streamlining your credential issuance operation- with no additional cost!

Related Questions:

  • What is the most common complaint about the management of card printers?
  • What is the most difficult part of getting funding for new equipment?
  • Who here feels like they have seen an improvement in their issuance process in the last 5 years? How?

Atrium Attendance Tracking     
Dale Simpson, ID Center Manager, Oregon State University
Robert Monasky, ID Center Systems A, Oregon State University

Session Type: GOLD
Core Competencies: Administration and Operations | Communication | Technology
Level:  Intermediate | Advanced

Description: Oregon State University became an Atrium school in the summer of '16.  Previously using a home grown attendance tracking system (based on FileMaker), Atrium's attendance tracking software was adopted and has been implemented across campus.  Find out how Atrium's attendance software works, how it is used, and what value it provides the university.

Related Questions:

  • How is your institution collecting and using attendance data?
  •  What combination of hardware/software are you using to collect attendance data, and how is that combination working for you?
  • Why (or why isn't) attendance be important to your institution?

Beyond the ID     
Tony Ball, Senior VP and GM, Identity and Access Management, Entrust Datacard

Session Type: GOLD
Core Competencies: Administration and Operations | Fiscal Management | Marketing | Technology
Level:  Intermediate | Advanced

Description: On any given day, on campuses across the nation, students and faculty, carry with them a variety of cards from identification and payment, to building access and any variety of other use-case. However, many higher learning institutions are discovering the value of moving towards multi-function cards that allow students and faculty to only have to carry one or two cards with them to accomplish all that needs to be done and streamline card issuance management. During this session we will go beyond the ID and dive into the variety of use-cases and deployment methods for a multi-use ID card.

Related Questions:

  • How is the cloud making life easier when it comes to identity management and access control?
  • How can your campus benefit from a multi-use ID card?
  • What are the pros and cons of a multi-use ID card program?
  • How can you ensure the security of a multi-use ID card program?

 Roundtable Discussion: What's in a Name? The Advantages of having Preferred Name Practices in the Campus Card Office     
Jennifer McNeill, ONEcard Financial Lead, University of Alberta

Session Type: Roundtable
Core Competencies: Administration and Operations | Student Development
Level: Beginner | Intermediate | Advanced

Description: An overview of what the University of Alberta's ONEcard Program practices for printing preferred names on ONEcards. There will also be an open discussion about the advantages of printing a preferred name on your campus card for your operation & for the cardholders.

Related Questions:

  • What are some challenges that you encounter with printing preferred name on cards?
  • What is your institutions policy on preferred names?
  • Is there anyone in the audience that currently prints preferred names? What did it take to get to that point?
  • If your card office prints preferred names on cards, what restrictions do you experience?
  • If your card office does not print preferred names on cards, why not?
  • What feedback have you received from your cardholders about having/not having a preferred name printed on the card?

 

SESSION BLOCK 7

Wednesday April 5, 1:30 pm - 2:30 pm

The Impact of On-Line Photo Submission at the University of Arizona    
Alan 'AJ' Jacubenta, President, MyPhoto, LLC.
Stephanie Perez, Assistant Director, CatCard Services, Financial Services Office, The University of Arizona

Session Type: 60 Minute
Core Competencies: Administration and Operations       
Level: Beginner | Intermediate | Advanced

Description: The Impact of On-Line Photo Submission at the University of Arizona - Presented by Stephanie Perez, University of Arizona and AJ Jacubenta, MyPhoto.

•          Implementation & our current process

•          Increasing your school’s student response to online photo submittal

•          Revisions and why

•          Lessons learned

Related Questions:

  • Why does the University of Arizona require students to upload both a photo of the user as well as a government issued ID?
  • What was the previous process of photo submission?
  • What new enhancements would they like to see?

ID & Security Trends in Higher Education    
Tom Stiles, Executive Director, Identification Systems Group

Session Type: 60 Minute
Core Competencies: Technology
Level: Beginner | Intermediate | Advanced

Description: An interactive presentation and discussion about ID & security trends from an independent source.  Technology is changing rapidly in higher education.  We will review topics that include:

  • * Increasing speed of capture and print
  • * Printer technology comparison
  • * What card technology is best for you?
  • * Will ID cards go away and be replaced by phone or biometrics?
  • * Use of smart phones and biometrics
  • * Tracking needs and applications
  • * Financial cards and EMV
  • * Oversized credentials
  • * Service & support
  • * Where to save money

Related Questions:

  • What are you seeing?
  • Are you concerned about having the best security and safety?
  • What are your 'customers' asking for?
  • What is your top priority this year?

Your Disbursement Servicer Exits… Now what?    
Jacki Ashorn, Director, Texas A&M University
Nancy Serna, Financial Accountant, Texas A&M University

Session Type: 60 Minute
Core Competencies:   Fiscal Management | Marketing | Planning 
Level: Beginner 

Description: The DOE Cash Management Rules went into effect July 1, 2016 causing sweeping reform. Texas A&M University—College Station had partnered with Wells Fargo Bank for over eight years to provide disbursement services and a co-branded card.  In May 2016, Wells Fargo made the decision to exit the refund disbursement portion of their business and end their disbursement services partnership with Texas A&M University effective July 1, 2016.

We will discuss finding, implementing and marketing a new servicer in a short period of time.  We will go over the successes, the difficulties, and where we are today.

Related Questions:

  • Who else is in a Tier One or Tier Two relationship?
  • Have you lost your refund servicer? 
  • Are you planning to switch servicers?

If you Build it, They will Come    
Pat Faulkinberry, Director, Campus Card Services, Gonzaga University
Chuck Faulkinberry, Director, Hemmingson Center and Auxilary Services, Gonzaga University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Fiscal Management | Student Development
Level: Beginner 

Description: Just over two years ago Gonzaga University added two new roles: Director of Campus Card Services and Director of Auxiliary Services. At the same time the University took over managing Bulldog Bucks, their stored value account, and was able to increase annual deposits from less than $250,000.00 to over 3.5 million. Meal plans were re-negotiated to only include Bulldog Bucks which now provide options for on and off campus spending. Hear the story of the growth for both the ZAGCARD and Bulldog Bucks.

Related Questions:

  • Is your campus card working for you?
  • Are students happy with their meal plan structure?
  • Are meal plans offered planning for the future to provide students with on/off campus flexibility?
  • Are you getting the best return on meal plans from your dining provider?

Card Office Futures: 13.56MHz and Mobile    
Jay Kohn, Director, Card Services, Stanford University

Session Type: 60 Minute
Core Competencies: Technology
Level:  Intermediate | Advanced

Description: Stanford University has deployed mobile access control and plans to grow the platform for 2017. Learn about the deployment, technology, and reasons why it was chosen.  Have you been evaluating a mobile technology and want to take the next steps?  Learn how it has been done.

Related Questions:

  • Are you looking to use mobile access on your campus?
  • How are you going to move to a mobile identity?
  • How will your card coexist with a mobile identity?

Legal Aspects of the Running Campus Card Services Office    
Mikhail Ilin, Manager of Campus Card Services, Suffolk University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Leadership | Marketing  
Level: Beginner | Intermediate | Advanced

Description: This session will focus on the legal and ethical aspects of running campus card services department and will cover areas of FERPA, ADA, Unfair and Deceptive Trade Practices, Laws of escheat, ethical considerations of marketing. This session will also focus on Ethical Standards outlined in NACCU Self-assessment Guidelines. Time permitting I would also like to share the Suffolk Experience going through the NACCU SAGs and why everyone should do it.

Related Questions:

  • How would you build out your office to accommodate a person in a wheel chair?
  • Who is responsible for marketing content provided by a merchant on your program and disseminated by your office.
  • When a parent calls looking for information, what information may you give out under FERPA
  • How do you deal with an angry parent demanding information?

NACCU Resources for All!     
Melissa Neidigh, University of Montana
Sheryl Puckett, Arkansas State University
Joanne Pesavento, Valparaiso University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Planning
Level:  Beginner | Intermediate | Advanced

Description: New to the campus card office and wondering how NACCU can support you in your role? Come learn about the NACCU resources available to you and how best to use them. We will review terminology, how you can utilize NACCU survey data, introduce you to the Self-Assessment Guidelines (SAGs), and explain the Core Competencies. We will of course answer any questions you might have as well.

Related Questions:

  • How do I access the NACCU resources?
  • How can the NACCU resources help me?

Roundtable Discussion: Silo Operations: Successes & Challenges   
Kim Graham-Pfeffer, Director, Financial Services, Thomas Jefferson University

Session Type: Roundtable
Core Competencies: Administration and Operations | Fiscal Management | Planning
Level:  Beginner | Intermediate | Advanced

Description: Many of us are in a position where we are corralling a variety of technologies, services and stakeholders to provide a successful and efficient card program.  This siloed structure requires strategic planning and a lot of patience, join us for a discussion of the successes and challenges you are facing on your campus.

Related Questions:

  • Which card services fall under your department? 
  • Which card services are siloed (spread out) though your campus
  • What are your challenges?  What are your successes?
  • Who are the campus stakeholders that you have brought together to provide a successful/efficient card program?
  • What are some services you would like to provide but are facing challenges implementing due to your campus structure?

 

 

SESSION BLOCK 8

Wednesday April 5, 2:45 pm - 3:45 pm

Your ID & ECDC (Empowerment, Complexity, Diversity & Change) for Life    
David Halbach, University Center Assistant Director, University of Wisconsin-Whitewater
Ramonia Prosise, Manager, UTS/Trojan Card Services, Virginia State University

Session Type: 60 Minute
Core Competencies: Leadership | Student Development
Level:  Intermediate

Description: This session will illustrate how student employee development programs help student employees get more than just a paycheck. The session will culminate with discussion of what similar programs exist at other campuses.

As a result of participating in this session, attendees will have a new perspective on how to more clearly align themselves with the mission of their institution. Attendees will also gain tools and new ideas for alliances with academic affairs.

Related Questions:

  • What student employee development programs are utilized at other institutions?
  • What effect on retention and graduation rates does on-campus student employment have on other campuses?
  • How can student employee development efforts fit into card office operations without impacting day-to-day operations?

Open-architecture Smart Card Solutions to Simplify & Automate your Smart Card Production & Issuance Program    
Robert Gailing, President and CEO, SmartContactless Identity and Security Systems

Session Type: 60 Minute
Core Competencies: Administration and Operations | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: The rise in use of high security contactless smart cards presents a unique challenge, and opportunity, for all campus card issuers. While the process of issuing thousands of ID cards to students in a short time is a large task for any size university, there are open-architecture software solutions available to you today that can simplify, automate and broaden your smart ID card issuance process and long-term smart ID card strategy. 

If you've made, or are making, an investment in high-security cards there is a strong argument for you to manage your security keys. Today, closed or proprietary card and reader solutions complicate and hinder long-term deployment opportunities with smart cards.  Learn how open-architecture solutions can enhance the ID products and solutions you already have in use today and bring your smart ID card program to the next level.

Related Questions:

  • Are you currently or soon to be issuing smart cards to your student population? Do you have a strategy?
  • Are you interested in owning your own security keys for the cards understanding how to create them on your own?
  • Are you aware that you can manage your own smart cards and reader security?
  • Do you want to know how to add value and lower the total cost of ownership of your ID card

POS Implementation - Lessons Learned    
Sheryl Puckett, Director of Campus Card, Arkansas State University
Joanne Pesavento, Director of Card Services, Valparaiso

Session Type: 60 Minute
Core Competencies:    Leadership | Planning 
Level: Beginner | Intermediate

Description: ASTATE and Valpo have both implemented POS systems and will be sharing their lessons learned throughout their implementation so to help others in the future.

Related Questions:

  • What lessons were learned throughout POS implementation?

Off-Campus Merchants - Managing the Unexpected    
Thierry Lechler, PCI Compliance & R-Card Coordinator, Rollins College

Session Type: 60 Minute
Core Competencies: Administration and Operations | Planning | Technology
Level: Beginner | Intermediate

Description: Our off-campus merchant program has evolved over the years. We hope to share our experience from having one vendor to over a dozen, while changing how the program is managed and how students access the off-campus merchant program.

Related Questions:

  • Where are your students going off-campus?
  • Are there any gaps in your dining availability?
  • How much time is spent on managing your relationships with your vendors?

Marketing Strategies for Campus Card Programs    
Anthony Barbisan, Director, YU-card, Food and Parking Services, York University

Session Type: 60 Minute
Core Competencies:  Communication | Marketing  
Level: Beginner | Intermediate | Advanced

Description: Engaging with students, as well as communicating the value of your campus card within the institution, is important for building your program both as a service platform and as a self-sustaining operation.  Defining your campus card’s brand and personality, developing a marketing strategy and executing tactics with a limited budget requires planning, collaboration and innovation.  Focusing on marketing fundamentals within the institution, we will discuss how to increase the value of the campus card through marketing initiatives and successful programming, sharing the successes and lessons learned within the YU-card program, winner of the 2016 NACCU Marketing Excellence Award.

Related Questions:

  • Which emerging trends do you feel you are behind on in the marketing space? Which do you find most exciting? What methods do you feel are dying off or have less value?
  • How do you measure a successful marketing campaign?
  • How do you know you’re capturing a return on investment?
  • Is marketing the biggest road block you’re hitting when it comes to your campus card program?
  • Which aspects of marketing do you find the most difficult to attain budget for or justify spending on?
  • Is your marketing plan meeting the institutions overall strategic goals?

Implementing a University Access Control System    
Steve Robbins, Executive Director, TigerOne Card Service,s Clemson University
Matthew Tegen, Director, TigerOne System,s Clemson University

Session Type: 60 Minute
Core Competencies: Administration and Operations | Communication | Leadership | Planning 
Level:  Intermediate

Description: Clemson University is in year one of a transition from multiple card access systems to a single enterprise solution. This presentation will review the objectives of the 5 year project and highlight what we have learned in year one. Keys to our success have been getting input from across the institution, developing system requirements, and securing support from the administration. These were all critical steps in our journey and now we move to implementing the system which we quickly realized has it fair share of challenges and opportunities.

Related Questions:

  • How many in the audience have a single university access control system? 
  • For those who have separate systems, is there a desire to implement one system and if so, what have been the barriers? 
  • For those with one solution, what was the driving force behind this decision and has it always been this way? 

Enhancing Project Success (practical)    
Laurie Harris, Sr. Project Manager/DukeCard Program Manager, Duke University
Debbie DeYulia, Director of Program Management, Duke University

Session Type: 60 Minute
Core Competencies:  Communication | Leadership | Planning 
Level:  Intermediate

Description: In 2016, Duke University rolled out “tap technology” on our freshman campus.  27 buildings, 75 doors, 85 Wi-Fi locks and 1,723 incoming freshmen later, we learned some valuable lessons about the importance of applying several project management tools to ensure a good outcome and set the stage for expanding across Duke.  Participants will learn how to use three tools (risk assessment, stakeholder analysis, and communication planning) to maximize project success.

Related Questions:

  • How will a risk assessment benefit your project?
  • Why should you do a stakeholder analysis?
  •  How many ways do you typically communicate project messages?

Roundtable Discussion: Future-Proofing the Card System     
Jay Kohn, Director, Card Services, Stanford University
John Ealy, Senior Associate Director, i-card Programs, University of Illinois

Session Type: Roundtable
Core Competencies: Administration and Operations | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.

This session is a follow up to the NACCU listserv discussion on Future-Proofing the Card System. This will include transitioning from a mag-stripe or prox environments to more secure technologies using both smart cards and mobile options. We want to have a discussion to find out where folks are, what questions they have, and what we can do as a group to help move to more secure technology options.

Related Questions:

  • What is in use on your campus today and what questions do you have for future-proofing?
  • What questions do you have about smart cards and readers?
  • What questions do you have about mobile and readers?

 

LEARNING LABS

LEARNING LAB BLOCK 1

Wednesday April 5, 9:30am - 10:00am

The Sum of all Parts: Food Service, Loyalty Programs, Online Ordering and Off Campus Merchants    
Tom Deloge, Director of Business Development, DishOut

Session Type: Learning Lab
Core Competencies: Administration and Operations | Fiscal Management | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: As Campus Card Offices seek ways to innovate and add value for students, the planning and collaboration with Food Service can play an integral role in achieving that goal. In this session, we will examine the design and implementation of declining balance accounts which provide an overall value for students. Various options with Meal Plans incorporating Loyalty Programs, Online Ordering and Off Campus flexibility will be reviewed and discussed in detail.

Related Questions:

  • How many declining balance accounts does your card program have?
  • Does your 'Campus Cash' declining balance account complement your meal plans?
  • Do your voluntary meal plans include 'Campus Cash' flexibility with off campus?

Expand the Power of Your CBORD Solution    
Lance Johnson, Segment Marketing Communications Manager – Secure Issuance, HID Global
Grey Bartholomew, Product Manager, CBORD

Session Type: Learning Lab
Core Competencies: Administration and Operations | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: Expand the power of CBORD CS Gold®, Odyssey PCS™, Odyssey Direct™, and OdysseyOne™ with modules that work to streamline student ID issuance.

Related Questions:

  • Who feels like they are using their CBORD solution to its highest and best capabilities?
  • Who uses a CBORD Cashless system?
  • What do you think about the new module you have just been shown?

The Switch from Mechanical to Electronic Keys    
Smita Menon, Product Manager, United Technologies Corporation (Onity)

Session Type: Learning Lab
Core Competencies: Administration and Operations | Fiscal Management | Planning | Technology
Level: Beginner | Intermediate

Description: This session aims to educate attendees the benefits of switching from mechanical keys to electronic keys via a cost, feature benefit analysis. Past access control trends will be compared against current / future trends and some helpful strategies will be discussed to make the transition smoothly.

Related Questions:

  • Why do you use mechanical keys today?
  • How does it tie into your overall access control solution?
  • How do you keep up with current technologies and the need for campus safety using mechanical keys?

LEARNING LABS BLOCK 2

Wednesday April 5, 10:30am - 11:00am

Using iPads to Take Pictures and Marketing at Student Orientation    
Abe Cereno, Associate Director, University of California, Merced

Session Type: Learning Lab
Core Competencies: Administration and Operations | Communication | Marketing | Student Development | Technology
Level: Beginner | Intermediate | Advanced

Description: I will demo our in-house developed iPad app to take pictures and marketing our card office to new students prior and after student orientation.  For the past two years, we have successfully been using iPads for our card production.  The learning labs will give other institution how we solve a challenge that were dreaded periods of orientation.

Related Questions:

  • How do you engage new students to your card program early using innovation and technology? 
  • How do you use an iPad in your card production? 
  • Are you using smart devices at your office for efficiency? 
  • What other services do you offer clients by using iPads or smart devices?

Controlled Access at Your Residence Halls    
Lindsay Martin-Nez, Vice President of Sales and Marketing, BadgePass
Jeff Koziol, National Account Manager – Higher Education, Allegion

Session Type: Learning Lab
Core Competencies: Technology
Level: Beginner | Intermediate

Description: Electronic access control can seem like a daunting challenge to implement in residence halls on your campus.  Find out how new technology can make it easier and more cost effective for your campus than ever before and learn how other campuses have implemented door access in their facilities.

Related Questions:

  • Do you currently have an electronic access control system?
  • Is it integrated with your ID badging or campus one card system?  Or does it operate stand alone?
  • How often do students lose their cards on the weekend and what's your current method to deactivate credentials?
  • Have you discussed the risks of credential overflow to your campus?

Steps to Developing Safety & Security Standards on Campus 
Eric Talley, Market Development Manager for Campus Solutions, STANLEY Security

Session Type: Learning Lab
Core Competencies: Administration and Operations | Marketing | Technology
Level: Beginner | Intermediate

Description:

  • Create a committee of all campus stakeholders
  • Review and standardize security technologies
  • Define and determine policies, protocols & procedures
  • Campus safety & security best practices

LEARNING LABS BLOCK 3

Wednesday April 5, 11:30am - 12:00pm

App-ily Verified    
Deb Nightingale, Director, ID & Campus Services, Liberty University

Session Type: Learning Lab
Core Competencies: Administration and Operations | Marketing | Technology
Level:  Intermediate | Advanced

Description: Meeting the request from administration to provide a means for ensuring current affiliation in a collaborative discount opportunity with select University partners, Liberty University’s IT department was faced with ensuring the solution was fiscally sound, addressed data vulnerability concerns, easily supported, and scalable with the growth of the program.  The IT development team met the challenge and created a mobile app to provide real-time status verification.

Related Questions:

  • Would you like to validate University affiliation without the need for expensive hardware?
  • Are mobile solutions of value to your customers?
  • Are you interested in serving the campus community while eliminating data vulnerabilities?

Help, The Housing Group Is Doing Their Own Card Thing!    
Jeff Koziol, National Account Manager – Higher Education, Allegion
Doug Vanderpoel, Director of Auxiliary Services, Mount Holyoke College

Session Type: Learning Lab
Core Competencies: Administration and Operations | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: Campus housing is going through a lot of changes these days, from upgrading to luxury style apartments to outsourcing services to non-university real estate companies. This session will discuss how the card office can stay in contact with these new housing entities and explore technology solutions that maintain the integrity of the campus credential while incorporating the features new housing requires.

Related Questions:

  • How many of you are dealing with entities outside of the traditional university housing group?
  • How many of you have had an issue with other departments compromising the integrity of the campus card program you manage?
  • Who here has regular meetings with other departments that have an impact on the management of your campus card system?
  • What departments are you working with more closely now than you have in the past?

Visitor Management that’s EASY to use – and Yes, will Fit in your Budget
Rafael Lisboa, Director of Technical Sales, 3iD

Session Type: Learning Lab
Core Competencies: Administration and Operations | Planning | Technology
Level: Beginner | Intermediate | Advanced

Description: Together, we will share how easy it is to implement and use Jolly Track Visitor Management.  This solution is terrific for use on school campuses due to its tremendous ease of use, dynamic functionality and low price point.  3iD will have the software loaded a the conference and give each member the oppty to have a hands on experience to set up and print their own expiring visitor passes and play with the features, functionality and reporting.  3iD recommends Jolly Track because it is priced right, so simple to use and has all the features required for a secure VM solution.

 

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