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NACCU 2016 Keynotes and Sessions


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Keynote: Steve Donahue, Sunday

General Session: Michael Bungay Stanier, Monday

Educational Sessions

Session Schedule/Titles

Session Descriptions and Presenter Information:

Sunday: Block 1 | Block 2 | Block 3 | Block 4

Monday: Block 5 | Block 6

Tuesday: Block 7 | Block 8  

Sessions are categorized using NACCU's Core Competencies for the Campus Professional.

Presentation Downloads


Keynote: Steve Donahue Build an Epic Organization

Sunday, April 17, 2016
9:15AM - 10:45AM


An epic organization enthrals employees and captivates customers in a way which superlatives struggle to quantify. But it’s the ancient definition of epic that shows us how to build a company or college deserving of the modern meaning. Like the heroes of those old poems epic organizations need to be on a quest. Leaders must thrive in constant change and everyone must be completely engaged on their journey. Most importantly, epic organizations need to cultivate a compelling narrative that staff and stakeholders, students and parents, want to be the heroes of.

In this inspiring presentation Steve Donahue will share his own epic story to illustrate the cutting
edge concepts of Narrative Intelligence as a bridge to the future. You will learn how to embed
personal and organizational values within stories to guide your career and university forward
during times of groundbreaking change.

About Steve Donahue

Steve Donahue has an epic story and he can help you get one too. As a young man he crossed the Sahara Desert overland. Steve recently completed a 72,000 mile global odyssey to find a new story and a reason to tell it. These incredible journeys inspire his work to create legendary leadership in epic organizations as a speaker, trainer and consultant. He is a bestselling author and international expert in Narrative Intelligence. Steve's first book, Shifting Sands: A Guidebook for Crossing the Deserts of Change, has sold over 125,000 copies in half a dozen countries. He has worked with more than 500 of the world's best organizations to revolutionize change leadership and ignite employee engagement. A spellbinding storyteller and motivational speaker, Steve grabs your attention and never lets go. His highly interactive and deeply researched presentations touch the heart and soul of corporate purpose and individual motivation. Most of Steve's presentations include inspirational stories, stunning images and breathtaking videos from his desert journeys with nomadic tribes.

Sponsored by Wells Fargo

 


General Session:
Michael Bungay Stanier
The Five Question Leader: work less hard, have more impact

Monday, April 18, 2016
9:15AM - 10:45AM

Managers and leaders find themselves stuck in three vicious circles. They’re frustrated by teams who have become overdependent on them. They’re overwhelmed by the amount of work they have to do. And they’re disconnected from their own Great Work - the work that has impact, the work that has meaning.

Sound familiar?

Breaking out of those vicious circles is simpler than you might think. Mastering five essential questions can help managers and leaders increase the focus, courage and resilience they need to have more impact in the work they do.

In this practical, interactive and engaging session participants will:

  • Discover the three vicious circles that keep managers – and their teams – stuck
  • Learn the five core questions they need so they (and those they lead) can focus on the work that matters
  • Get three quick-to-master techniques to ask a question well (it’s harder to do than it sounds!)
  • Find the Best Coaching Question in the World (and it has just three words)
  • And understand how to apply the New Habit Formula to convert insight into new, sustainable behaviours.

This program is based on Michael Bungay Stanier’s new book The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever. David Allen calls it a “brilliant how-to manual”, Dan Pink says the book “distills the essentials of coaching”, while Brené Brown says it is “practical and inspiring”.


Michael Bungay Stanier is the founder and Senior Partner of Box of Crayons, a company that helps organizations all over the world do less Good Work and more Great Work. Box of Crayons are best known for their coaching programs that help time-crunched managers coach in 10 minutes or less. Michael left Australia 22 years ago to be a Rhodes Scholar at Oxford University, where his only significant achievement was falling in love with a Canadian... which is why he now lives in Toronto, having spent time in London and Boston. He has written a number of books. The best known with almost 100,000 copies sold is Do More Great Work. But the one he’s proudest of is End Malaria, a collection of essays on Great Work from leading thinkers which raised $400,000 for Malaria No More. Michael was also the first Canadian Coach of the Year, which is pretty good for an Australian. Balancing out these moments of success, Michael was banned from his high school graduation for “the balloon incident”, was sued by one of his Law School lecturers for defamation, and his first published piece of writing was a Mills & Boone short story called “The Male Delivery”.

 

Sponsored by Blackboard Transact       

    


Educational Sessions Schedule

Sunday April 17, 2016
Block 1    
11:00 am - 12:00 pm

A Phased and Targeted Strategy to Increase Efficiency
Jacki Ashorn & Nancy Serna, Texas A&M University

Create….Connect….Campus….Card
Jeanine Brooks, The University of Alabama
Donald Smith, Georgia Institute of Technology
Matthew Drummond, Sequoia Retail Systems, Inc.

GMU Card Program Re-Imagined Gold
Danny Anthes, George Mason University
Atrium by JSA Technologies Inc.

Managing Student Workers
Diane Harrison & Wendy McCrory, North Dakota State University

Tell an Epic Story
Steve Donahue

Efficient Credential and Workflow Design with TruCredential Gold
Eric Sander, Entrust Datacard

SEOS and Managing Identities on Multiple Platforms from Mobile to EMV Technology Cards Gold
Daniel Bailin, HID Global

Roundtable Discussion: Revenue Sources
Jeff Vonderschmidt, Indiana University Bloomington

Sunday April 17, 2016
Block 2   
1:30 pm - 2:00 pm

Access Control, Cashless Payment, Library Management, Bike and Car Sharing: RFID Campus Card Versatility
Nils Rinaldi, Swiss Institute of Technology, Lausanne (EPFL)

Cards for Everybody  - Need to Have vs. Nice to Have
Lauren McLelland & William Gonzalez, Rutgers University

Creating New Revenue Streams for Campuses through Off-Campus Merchants
Paul DeRosse and Jim Lawrence, Apriva

Identity Verification & the Need for Speed
Tom Stiles, Identification Systems Group

The Bridge to our Campus: Being an Effective and Efficient Card Office
Veronica Bergsten & Jennifer McNeill, University of Alberta

The Path from Mag to Smart Sensors
Peter Cattaneo, Identiv, Inc.

TMI? Student Team Communication Strategies and Outcomes (IMHO)
Erin Chezick, Carleton University

Sunday, April 17 2016
Block 3   
2:15 pm - 3:15 pm

OneCard Planning – Would you, Could you?
John Beckwith, Loyola Marymount University

ICYMI: Learning to Communicate with Generation Z and Millennials
Lindsey Howard, University of Alabama

Smile! You're on Campus Camera!
Anne Pinkowski & Jay Kohn, Stanford University

Disaster Recovery - Steps
David Falldien, Dalhousie University

Better Living on Campus through Biometrics Gold
Todd Brooks, ColorID

The Next-Generation Credential: Making your Investment Count Gold
Jeff Staples, Blackboard Inc.

University of Rhode Island: A Case Study in Moving to a Single Access Solution Gold
Charles Hall, University of Rhode Island
PERSONA

Roundtable Discussion: Card Fraud Prevention - Best Practices
Amy Surprenant, University of Vermont  

Sunday, April 17 2016
Block 4   
3:30 pm - 4:30 pm

Going Contactless: You Can’t ‘Just Re-Card’ Anymore.
Bryan Crase & Diane Brueggemann, University of Cincinnati
Todd Brooks, ColorID

Inclusive Excellence: Strategies to Balance Diversity and Consistency in an ID Card Environment
Andrea Bazoin & Martha Perrotin, Colorado State University

Making a Leadership Move: Developing Your Executive Strategy

Mark Hall, Spelman Johnson


Revisiting the NACCU Self-Assessment Guidelines

Melissa Neidigh, University of Montana
Jeanine Brooks, The University of Alabama

Do You Have Students or Customers? Gold
Kim Hemmer & Adam Clark, IDenticard

New Cash Management Rules and How That Impacts You! Gold
Kati Kennedy, Higher One,  Inc.

The Future of the Card System: Ideas for Using Your Card System to Impact All Areas of Campus Gold
Read Winkelman, The CBORD Group, Inc.
Mark Brown, Vanderbilt University
Nathan Gray, James Madison University

Roundtable Discussion: Campus Event Interruptions
Larry Drees, University of Colorado, Boulder
David Anthony, Ohio State University
Lauren McLelland, Rutgers University

Monday, April 18, 2016
Block 5   
11:00 am - 12:00 pm

Inclusive Excellence: Preferred Name Policies and Implementation for Campus ID Cards
Tamarra White, University of Oregon
Chicora Martin, Mills College

The Three Secrets to Building Your Coaching Habit
Michael Bungay Stanier, Box of Crayons

The Changing World of Credit Card Security
John Diaz, Sequoia Retail Systems
Diana Matasci, Santa Clara University

The Non-PowerPoint SharePoint Demo
Joe Russo, Drexel University

Campus Card Data - A Tool for Improving Campus Operations    Gold
Fred Emery, Heartland Campus Solutions
Lisa Bona, Emory University
Dave Falldien, Dalhousie University

Cards and Readers, Compatibility and Security – Can’t They All Just Get Along?    Gold
David Stallsmith & Jeremy Earles, Allegion

Joining Card Issuance with Trends of Mobility and Cloud    Gold
Annika Matas, Zebra Technologies
Frank Romeijn, ScreenCheck

Roundtable Discussion: Online Photo Submission
Nancy Serna, Texas A&M University  

Monday, April 18, 2016
Block 6   
1:30 pm - 2:30 pm

Card Office Manuals 101.04.2016
Sheryl Puckett, Arkansas State University
Joanne Pesavento, Valparaiso University

D.I.Y. Smart Card Encoding and Credential Management for the University Market
Robert Gailing, SMARTcontactless Identity

Enhancing Your Campus Card with a Loyalty Rewards Program
Mercedes Cesin, Florida International University
Abraham “Abe” Cereno, University of California, Merced

Managing Dining Plans for Voluntary subscribers
Joe Russo, Drexel University

Transformation to Mission Critical Status – Building Key Partnerships
Steve Robbins & Matthew Tegen, Clemson University

Verifying the invisible: The Challenge Presented by the Online Student
Scott Brannan, Temple University

Roundtable Discussion: So You're in Charge...Now What?  Strategic Insights into Overseeing a Campus Card Operation
Scott Kachmarik, University of Notre Dame

Tuesday, April 19, 2016
Block 7   
1:30 pm - 2:30 pm

Bring your ONE Card Program to the Next Level!
Mercedes Cesin, Florida International University

Complete Payment Security at the Point of Sale
Paul Guidone, FreedomPay

Drive Value to your Institution through a True Campus Card Enterprise System:  Does your Program Measure Up?
Dan Tormey & Denise Moulds, University of Notre Dame

Transforming the Campus Experience with Mobile 
Ben Anderson, Tapingo
Kendell Rohrbach & Jessica Peterson, South Dakota State University
Panel: Jan Voci, University of Arizona; Richard Wynn, Georgia Southern University; John Beckwith, Loyola Marymount University

PCI Compliance
Crissy Sampier, Longwood University
Ed Ko, CampusGuard

The Impact of On-line Photo Submission at Emory
Lisa Bona, Emory University
Alan Jacubenta, MyPhoto, LLC

Roundtable Discussion: Preferred Name
Amy Keran, University of Minnesota - Twin Cities  

Tuesday, April 19, 2016
Block 8   
2:45 pm - 3:45 pm

Card Linking and Recarding Planning and Pitfalls
D. Brett Collins, Towson University

Duets - Fast Track Transitioning of Campus Card Systems with Two Live Platforms
Chris Breziel & Lillian Sartori, The New School

Meal Plans: From Retail to Unlimited 24/7 All-you-care-to-eat!
Danny Albert & Patrick Genest, University of Ottawa

Personnel-y Invested: Supervising Student Employees
Maggie McCarthy, University of Montana

POS Implementation - Lessons Learned
Sheryl Puckett, Arkansas State University
Joanne Pesavento, Valparaiso University

We Accomplished How Much in a Year?!
Tyler Ratkowski, Carroll University

Roundtable Discussion: NFC
Jason Pototsky, University of Arizona


Educational Session Descriptions and Presenter Information

Sunday April 17, 2016
Block 1    
11:00 am - 12:00 pm

A Phased and Targeted Strategy to Increase Efficiency
Jacki Ashorn & Nancy Serna, Texas A&M University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Planning; Technology
Level: Beginner|Intermediate|Advanced

Texas A&M University has grown to encompass more than its flagship institution in College Station, TX.  Their Aggie Card Office is now responsible for carding approximately 64,000 students, 3,500 faculty, and 6,200 staff located in more than over a dozen locations across the state of Texas.  Not to mention, the roughly two dozen system entities and affiliates for which the office is also responsible for providing IDs.  This is a monumental task for any card office, but especially for one whose staff is comprised of 4 full-time employees and 2 student assistants.

Being strategic in thought, the office has created and partially implemented a new operations model.  In January 2015, the first phase of the business model commenced by creating and utilizing online tools.  Online photo submission was implemented by targeting only incoming students registered to attend their New Student Conference.  We have progressed quickly to Phase III of this exciting project.  We would like to share the scope of our entire project, the bumps along the way, and how we believe we are creating monumental strides in efficiency while maintaining high levels of customer service.

Jacki Brossman-Ashorn is Director of Student Business Services at Texas A&M University—College Station.  Jacki directs Payment Processing Services and the Aggie Card Office.  She joined Texas A&M University in 2014 after working as Director of Student Business Services for Texas A&M Health Science Center.  Prior to her tenure with the Texas A&M University System, Jacki worked for nine years at Sam Houston State University. She is a Sam Houston alumnus, graduating Magna Cum Laude in 2005 with a Bachelor of Science degree in Agribusiness and again in 2009 with her Master of Business Administration degree.  Jacki, her husband Chris, and daughter Kolbi reside in Huntsville, TX.

Nancy Serna has worked 19 years with Texas A&M University, 15 of which have been in the Aggie Card Office. Nancy has been the Aggie Card Office Manager since 2008.  She has seen the card office grow from a stored value program into a massive refunding operation.

Create….Connect….Campus….Card
Jeanine Brooks, The University of Alabama
Donald Smith, Georgia, Institute of Technology
Matthew Drummond, Sequoia Retail Systems, Inc.

Session Type: 60 Minute
Core Competencies: Administration and Operations; Communication; Planning; Technology
Level: Beginner|Intermediate|Advanced

Together explore the role of campus card/transaction systems in the integration of online and mobile services that enhance customer service and encourage student engagement in campus activities. Join the University of Alabama, Georgia Tech and Sequoia Retail Systems as we discuss how we have utilized these systems to streamline campus processes using technology students expect. The end result?  Enhanced campus community programs and encouraging student engagement that our administrations seek.

Jeanine Brooks serves as Director of Action Card for the University of Alabama. She has 29 years of experience in the university environment. Jeanine currently serves as Chair of the NACAS Professional Development Committee.  She has served as a member of the NACCU Board of Directors and the Blackboard Transact President's Advisory Council.

Donald Smith is the Director, Campus Services Information Technology Support for the Georgia Institute of Technology.  He has been involved in the campus card industry since 1990. His career started at The University of Georgia where his team began the Bulldog Bucks program. He joined Georgia Tech as the BuzzCard Director in 2007. He is a subject matter expert in the fields of card technology and infrastructure, frequently teaching at industry specific seminars across the country.

Matthew Drummond is the Product Manager for Ecommerce and Mobile Solutions for Sequoia Retail Systems, Inc. Prior to joining Sequoia, Matt served as Director of the DukeCard Office at Duke University. He served on the NACCU Board of Directors from 2008-2011 and has been a presenter at several national, international and regional conferences.

GMU Card Program Re-Imagined
Danny Anthes, George Mason University
Atrium by JSA Technologies Inc.

Session Type: GOLD
Core Competencies: Administration and Operations; Fiscal Management; Planning
Level: Beginner|Intermediate

Come learn how we improved our card services, streamlined administration and saved one million dollars over five years.

Managing Student Workers
Diane Harrison & Wendy McCrory, North Dakota State University

Session Type: 60 Minute
Core Competencies:  Communication; Leadership; Student Development
Level: Beginner|Intermediate

To help our office work smoothly, we rely on our student workers. With that, there are unique management challenges that go along with student workers.  We will share some of our experience in training, assessment, and management tools for you to use in your office. We all would love to see our students be successful, so join us and listen to our methods of making our office an enjoyable place to work.

Diane's experience with building relationships, customer service, and  leadership has helped develop skills in managing student workers.  With a diverse background starting out as a counselor, custody investigator, fundraiser, and landing in her favorite job at the NDSU Card Center- have all contributed to Diane's skills and love of working with student workers.

Tell an Epic Story
Steve Donahue

Session Type: 60 Minute
Core Competencies:  Communication; Leadership; Planning 
Level: Beginner|Intermediate|Advanced

Stories carry values, clarify your mission and build brands. But how to tell your story and what kind of stories to share are crucial when competing for attention in a digital world. Using the latest brain research, master storyteller Steve Donahue will show the science behind the art of storytelling that helps you captivate, illuminate and motivate. You will also learn the dominant themes or storylines that function as a compass in your own career and life. Steve will show you how to leverage that unique narrative content to adapt and capitalize on opportunities in a change environment while always staying true to your core values. Your life is a story, make it an epic one. Discover not only how to be the hero of your own epic story but the best supporting actor or actress in the narratives of colleagues, friends, students and their families.

Steve Donahue has an epic story and he can help you get one too. As a young man he crossed the Sahara Desert overland. Steve recently completed a 72,000 mile global odyssey to find a new story and a reason to tell it. These incredible journeys inspire his work to create legendary leadership in epic organizations as a speaker, trainer and consultant. He is a bestselling author and international expert in Narrative Intelligence. Steve's first book, Shifting Sands: A Guidebook for Crossing the Deserts of Change, has sold over 125,000 copies in half a dozen countries. He has worked with more than 500 of the world's best organizations to revolutionize change leadership and ignite employee engagement. A spellbinding storyteller and motivational speaker, Steve grabs your attention and never lets go. His highly interactive and deeply researched presentations touch the heart and soul of corporate purpose and individual motivation. Most of Steve's presentations include inspirational stories, stunning images and breathtaking videos from his desert journeys with nomadic tribes.

Efficient Credential and Workflow Design with TruCredential
Eric Sander, Entrust Datacard

Session Type: GOLD
Core Competencies: Marketing; Technology
Level: Beginner|Intermediate

TruCredential provides an easy to use interface and a range of built-in enterprise integration options to allow designers to build a credential and enrollment process quickly. Learn how to incorporate advanced features like UV components, smart card encoding, and tactile impression as well as how to quickly integrate TruCredential with other campus applications and databases for data sharing.

Eric Sander is the TruCredential Product Manager for Entrust Datacard, whose trusted identity and transaction solutions enable secure payments, authentication, and access for consumer, citizens, and enterprises. Eric comes from the financial services industry and has delivered a range of user-centric software solutions over the last 15 years.

SEOS and Managing Identities on Multiple Platforms from Mobile to EMV Technology Cards
Daniel Bailin, HID Global

Session Type: GOLD
Core Competencies: Technology
Level: Beginner|Intermediate|Advanced

HID will provide a mobile update and how SEOS identities can be managed on additional devices in the future such as wearables and potentially banking cards that use EMV dual interface technology.

Roundtable Discussion: Revenue Sources
Jeff Vonderschmidt, Indiana University Bloomington

Session Type: Roundtable
Core Competencies:  Fiscal Management; Marketing; Planning    
Level: Beginner|Intermediate|Advanced

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues. Let’s discuss funding your card program both internally and through outside revenue sources. What are some options for creative revenue generation?

Sunday April 17, 2016
Block 2   
1:30 pm - 2:00 pm

Access Control, Cashless Payment, Library Management, Bike and Car Sharing: RFID Campus Card Versatility
Nils Rinaldi, Swiss Institute of Technology, Lausanne (EPFL)

Session Type: 30 Minute
Core Competencies: Administration and Operations; Student Development; Technology
Level: Intermediate|Advanced

The campus card used at the Swiss Institute of Technology has been equipped with an RFID chip since 2006. Its first application was access control, which today encompasses more than 1300 managed doors. Thanks to the RFID standard used, various services have been connected to the campus card in order to streamline student logistics and administrative operations. These services include cashless payment, library management, car sharing, bicycle sharing, logical access control (to scientific equipment for instance), etc. The campus card has become the golden ticket for the students and employees on the Swiss Institute of Technology campus.

Nils Rinaldi received his M.Sc. degree in mobile communications from the Swiss Institute of Technology, Lausanne (EPFL), in 2000, and from the Eurécom Institute, Sophia Antipolis, France. He worked successively with Ericsson (Denmark), STMicroelectronics (Switzerland) and Polyright (Switzerland). Since 2007, he is employed by the Swiss Institute of Technology in Lausanne, where he leads the campus card project (http://camipro.epfl.ch).

Cards for Everybody  - Need to Have vs. Nice to Have
Lauren McLelland & William Gonzalez, Rutgers University

Session Type: 30 Minute
Core Competencies: Administration and Operations; Leadership; Planning 
Level: Beginner|Intermediate

This presentation will focus on how to address competing stakeholder interests in obtaining ID cards for their individualized group or function. It will talk specifically about the importance of a defined and enforceable policy that outlines authorized cohorts, hierarchy of roles, validation of data and identity, permissible uses for the card, etc. We will discuss the challenges of 'vanity' card requests.

Lauren McLelland has been with Rutgers University for 11 years, and has 16 years of experience in various positions in higher education. Her most recent role as the Director of Public Safety Technologies has focused on working to centralize access control and ID card services for the entire Rutgers University system.

William (Bil) Gonzalez serves as the Assistant Director for ID Card Technologies, a unit within the Division of Public Safety, at Rutgers, the State University of New Jersey.  For 16 years, he has managed the various iterations of the University-wide RUconnection Card operation, currently comprised of 9 offices located in 3 regional campus locations.  Bil has 26 years of experience working at Rutgers, having held positions in both academic and administrative units, and is recognized for having a uniquely strong knowledge of the mechanics and interaction of the various University data systems related to identity and role management.  

Creating New Revenue Streams for Campuses through Off-Campus Merchants
Paul DeRosse and Jim Lawrence, Apriva

Session Type: 30 Minute
Core Competencies: Administration and Operations; Marketing; Technology
Level: Beginner|Intermediate|Advanced

As more campuses are realizing the benefits of allowing students to pay for on-campus services through student ID cards and applications, they are also seeing the benefit of expanding these offerings to support off-campus vendors. In this session, Paul DeRosse will discuss how partnering with off-campus merchants for campus card payments can introduce new revenue streams by connecting local merchants to the campus ecosystem. Audience members will learn how campus and merchant partnerships can benefit students, faculty and staff alike by offering more payment options, along with access to exclusive deals for campus card holders and integration with loyalty programs.

Paul DeRosse is the vice president of business development in Canada for Apriva, a leader in vending payments technologies, secure wireless communications and mobile commerce.

Identity Verification & the Need for Speed
Tom Stiles, Identification Systems Group

Session Type: 30 Minute
Core Competencies: Administration and Operations; Technology
Level: Beginner|Intermediate|Advanced

Higher Education institutions need to verify the identity of students and individuals as part of a program to comply with the FTC Red Flags Rules.  A typical process is to view identity information like a driver license, and verify it is not fraudulent. Schools spend lots of time and money attempting to speed up the process of issuing ID cards. With some card reading solutions, both issues can be solved.  Fraudulent ID's can be detected.  Card reading can eliminate the manual look-up process, saving 10-15 seconds per card!  This is an easy, no-brainer application.

Tom is Executive Director of the Identification Systems Group.  He has broad experience in the higher education and ID card market, and sees trends across the USA and Canada.

The Bridge to our Campus: Being an Effective and Efficient Card Office
Veronica Bergsten & Jennifer McNeill, University of Alberta

Session Type: 30 Minute
Core Competencies: Administration and Operations       
Level: Beginner|Intermediate|Advanced

In this short presentation, The University of Alberta presents ideas to improve your effectiveness and your efficiency within your card office and with the rest of campus.  Creating appropriate campus partnerships and implementing the use of online resources will be discussed.

Veronica Bergsten has been with the University of Alberta ONEcard program since 2012. She was formerly a student staff member, and is currently the Program Supervisor.

Jennifer McNeill has been with the UA ONEcard office since 1999 serving in several rolls from customer service to marketing. She is currently the Finance lead for the office. 

The Path from Mag to Smart Sensors
Peter Cattaneo, Identiv, Inc.

Session Type: 30 Minute
Core Competencies: Technology
Level: Beginner|Intermediate|Advanced

Over the years, physical access readers have transitioned us from magnetic stripe to smart card technologies — that evolution will continue to meet changing customer requirements. While each technology has been an important milestone for building access, many security officers desire a better ROI. That can be accomplished by transitioning readers to smart sensors, supporting the processing of more surrounding building information, such as environmental sensoring, mobile configuration, and building access. Learning outcomes for this session include an understanding of the history of physical access, new technologies, and a look into the future of sensors in the education sphere.

Peter Cattaneo started with Identiv in October 2014 as VP Product Management Mobility. He has been active in the security field since 1996. At Sun Microsystems, Mr. Cattaneo managed the successful worldwide adoption of Java Card technology for mobile telephony, payment, logical access, and physical access. He has focused on reducing the cost and complexity of deploying real world solutions that link digital identities with strong authentication for transactions, logical, and physical access. At Identiv, he is responsible for the next generation of products that will leverage the rapidly evolving capabilities of the mobile ecosystem. Mr. Cattaneo graduated from the Massachusetts Institute of Technology in 1977.

TMI? Student Team Communication Strategies and Outcomes (IMHO)
Erin Chezick, Carleton University

Session Type: 30 Minute
Core Competencies:  Communication; Leadership; Student Development
Level: Beginner|Intermediate

Is there such a thing as TMI (too much information) when communicating with your student staff members? This session discusses the transformation Carleton’s Campus Card Office undertook in our student staff communication strategies beginning winter 2014. Both bottom-up and top-down communication strategies were implemented between three levels of staff (professional, student team leadership, and the full student staff team), producing quantified and qualitative outcomes that informed future choices. These topics along with further areas for growth and the implications of constant shifts in team needs through the academic year and across staff turnover will be explored.

Erin is an alumna of Carleton and has worked at her alma mater since graduation. Professionally, she has directly supervised over 150 students since 2012 within several programs and job descriptions. This will be Erin's second year attending NACCU after having transitioned over from the world of Student Affairs.

Sunday, April 17 2016
Block 3   
2:15 pm - 3:15 pm

OneCard Planning – Would you, Could you?
John Beckwith, Loyola Marymount University

Session Type: 60 Minute
Core Competencies: Planning 
Level: Beginner

Are you considering or planning a OneCard program?  Trying to sell your program to Administration and other elements of your campus?   Or just trying to grow your program?  In this session we’ll go over Goals, Benefits, Costs, Applications, Banking and other elements of a OneCard program.   How you can sell the program and what it will take to get there.   This will be an introductory session from the perspective of a mid-sized school that started their program 18 years ago and has grown into a full blown department on the campus.

John joined LMU in 1997 to launch the OneCard program and has worked to make the OneCard a pervasive and positive influence at LMU.  He is also on the faculty for the School of Business.  Prior to joining LMU he spent 17 years in Computer Information Systems and as a helicopter pilot. John previously served on the Board of Directors for the NACCU.

ICYMI: Learning to Communicate with Generation Z and Millennials
Lindsey Howard, University of Alabama

Session Type: 60 Minute
Core Competencies:  Communication; Marketing; Technology
Level: Beginner|Intermediate|Advanced

Join the University of Alabama as we share our journey into restyling Action Card communications and marketing to our students - all through online services, face-to-face event promotions and communications with emphasis on videos and social media, while leaving print media behind. Our perk? We learned a whole new abbreviated language. We will discuss our social media strategy, how we monitor and respond to questions/comments from a variety of sources, our video strategy and deployment and campus cross-promotions. So, is your strategy SFW, #FTW and FBO or are you SMH over TMI but have FOMO or IDC? Remember, YOLO so hope to CU there!

Lindsey Howard is Manager for the Action Card Office at The University of Alabama. She holds a Bachelor's Degree in Accounting and a Master's Degree in Human Environmental Sciences. Lindsey has worked at UA for six years and has been in her current position for five years.

Smile! You're on Campus Camera!
Anne Pinkowski & Jay Kohn, Stanford University

Session Type: 60 Minute
Core Competencies: Leadership; Planning; Technology
Level: Beginner|Intermediate|Advanced

College campuses have many unique challenges relating to security. As Stanford University discovered, implementing a Video Management System (VMS) can be just as challenging.  Come join us as we share our journey, our lessons learned, and our vision for the future of video management on The Farm. This talk will cover our pilot, our RFP, and challenges regarding the entire process: privacy, storage, funding, etc.

As Director of Application Support, Anne Pinkowski manages a team application administrators and developers for Stanford University's central IT Services. Her team is responsible for the support of numerous campus wide applications:  Lenel, CSGold, SNSR, SIPdb, and more. Anne has 19 years' experience implementing and supporting technology, which include implementations in China, Hong Kong, Paris, London, and the Galapagos Islands. Anne has a degree in Fine Art from UCLA.

Jay Kohn has been a leader in IT Services, the central IT organization at Stanford University, for more than 15 years. In that time she has led strategic efforts across the organization in networking, data center, and operations. These included migration of the university from one of the original network address spaces, freeing it up for general use in the network community, leading an effort to bring a balanced business plan based on rates to the data center, and leading a process improvement project in ordering. In her most recent role as Strategic Liaison to the adult and children’s hospitals she held the role of project manager negotiating a telecommunications contract. Jay is currently the Director of Card Services, including identity, access control, and transaction systems. Her role has included the implementation of Lenel on campus, beginning with the residences and moving on to the academic buildings on campus. Her focus going forward is to consolidate access applications on campus, while building a sustainable model and providing production level Card Services.

Disaster Recovery - Steps
David Falldien, Dalhousie University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Planning; Technology
Level: Beginner|Intermediate|Advanced

Covering the finer points of Disaster Recovery. Planning implementing and testing are the three hot points, but in reality there is far more to cover such as methods, technologies and advancements in the sector. In this session we will touch on those points and have some great discussion about DR as it pertains to your card system.

David Falldien is the Senior Systems Administrator at Dalhousie University. When he began at Dalhousie in 2003, the card program was primarily used for access to residences, meal hall and financial applications for food service and a small off campus program. Since then, the program continues to operate in these areas and has expanded to a system processes over three million dollars of transaction annually as well as provides 24x7 access and security for buildings across its four university campuses. Print, e-commerce and mobile solutions, online photo submission and several third party integrations are just some of the features that David has helped implement at Dalhousie. As well as maintaining systems and software for fifty POS terminals for food service and the campus bookstore, David is responsible for maintaining the servers and applications required to keep the campus card system up and running with five nines reliability.

Better Living on Campus through Biometrics
Todd Brooks, ColorID

Session Type: GOLD
Core Competencies: Technology
Level: Beginner|Intermediate|Advanced

Rec centers, dining halls, team locker rooms, animal labs, data centers – if you’re wondering how to make an entry point secure and convenient, biometrics could be your answer. Modern biometric systems are fast and accurate, and can be effective for large groups without having to use cards or PINs. New types of sensors are being developed as system prices are coming down. Come learn about the state of the art of biometrics and how these technologies can improve security and ease of access on your campus.

Todd Brooks is the Director of Product Management for ColorID, a leading provider of identification solutions, biometric systems and transaction components.  Since joining ColorID, he has been instrumental in the migration of many Universities and Institutions to advanced technologies, including contactless cards and biometric systems.  Todd holds degrees from North Carolina State University in both Computer Science and Mechanical Engineering.

The Next-Generation Credential: Making your Investment Count
Jeff Staples, Blackboard Inc.

Session Type: GOLD
Core Competencies:   Administration and Operations; Planning
Level: Beginner|Intermediate|Advanced

Issuing ID cards has long been standard operating procedure for institutions, and for years a magstripe card served everyone’s purposes reasonably well. But along the way, stakes have been raised. Administrators have had to become experts at combating fraudsters while making sure their card technology decisions result in cross-system acceptance on campus and pave the way for mobile and virtual credential acceptance for years to come. Join us to learn how institutions:

• Are employing multifaceted identity strategies to serve the needs of constituents based on their personal preferences and how they consume services from the institution
• Match multiple credential options (cards, mobile, biometrics, alternate forms) to suit campus and student tasks
• Benefit from the adoption of standards for credential security and convenience, often resulting in dramatic improvements and savings
• Are creating a clear and innovative pathway to the Virtual Credential

Jeff Staples is the Vice President of Market Development and Strategy for Blackboard Transact where he leads the market development and innovation groups. Jeff’s organization drives business development and strategy efforts for Blackboard Transact, including advanced ID technology initiatives related to security and payment solutions. Prior to Blackboard, Jeff was a founding member of the Card Application Technology Center at Florida State University and spent over fifteen years in the ID technology industry developing advanced ID products for the payment and security sectors in higher education. Jeff also provided subject matter expertise and consulting for the U.S. Department of Defense and co-founded a leading identity and payment industry publication group including CR80News and Regarding ID magazines.

University of Rhode Island: A Case Study in Moving to a Single Access Solution
Charles Hall, University of Rhode Island
PERSONA

Session Type: GOLD
Core Competencies:        
Level:   

2 Card Access Systems, 4 Lock Systems, Now a Single System – 
“In this session, you’ll hear and learn the process from choosing, evaluating and planning, to the aggressive implementation of a large one card access control system, including the development of best practices while rolling out a new system to their student customers.” Be sure to stay for the informative Q&A at the end of the session. 

Charles Hall serves as the Assistant Director for the Department of Housing and Residential Life at the University of Rhode Island in Kingston, RI.

Roundtable Discussion: Card Fraud Prevention - Best Practices
Amy Surprenant, University of Vermont  

Session Type: Roundtable
Core Competencies: Administration and Operations; Student Development
Level: Beginner|Intermediate

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.  We know that card fraud is a real issue. We hope it never happens – but it does, and it can happen more often than we might think. Let’s have a discussion about what seem to be the most common scenarios, what our approaches would be to each, and what proactive steps we can take as administrators to ensure that the likelihood of campus card fraud occurring is diminished.

Sunday, April 17 2016
Block 4   
3:30 pm - 4:30 pm

Going Contactless: You Can’t ‘Just Re-Card’ Anymore.
Bryan Crase & Diane Brueggemann, University of Cincinnati
Todd Brooks, Color ID

Session Type: 60 Minute
Core Competencies: Administration and Operations; Technology
Level:  Intermediate|Advanced

Is a Contactless Card conversion on your radar? The University of Cincinnati is currently converting to a contactless card and we learned that is much more than a re-carding. In partnership with Color ID we will present the processes followed and lessons learned during our complex conversion that included Public Safety’s access system, Campus Services Bearcat Card, Parking garage access system and the Cincinnati Metro transit.  

Bryan Crase has worked for the University of Cincinnati (UC) for over 24 years as an IT manager. Bryan’s team supports the Campus Services auxiliary units of the university, including the Bearcat campus card, housing and food services, parking, campus recreation, student union and conference and event services.

Diane Brueggemann has worked for the University of Cincinnati (UC) for over 15 years as an IT manager. Diane's team supports the Public Safety and Emergency Services departments of the University. Diane is responsible for physical security of the university including the production and issuance of keys and photo ID’s, intrusion alarms, electronic access systems, background checks and fingerprinting services.

Todd Brooks is the Director of Product Management for ColorID, a leading provider of identification solutions, biometric systems and transaction components.  Since joining ColorID, he has been instrumental in the migration of many Universities and Institutions to advanced technologies, including contactless cards and biometric systems.  Todd holds degrees from North Carolina State University in both Computer Science and Mechanical Engineering. 

Inclusive Excellence: Strategies to Balance Diversity and Consistency in an ID Card Environment
Andrea Bazoin & Martha Perrotin, Colorado State University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Leadership; Student Development
Level: Beginner|Intermediate|Advanced

Is your staff prepared to seamlessly serve a customer with limited English skills? How about a person utilizing a motorized scooter? Perhaps you have a customer wearing a head or face covering for religious reasons or customers who are not able to physically present themselves in your office. We will address these and other scenarios as we explore the role of an ID office in a university's commitment to inclusive excellence and identity development. Join us for an interactive presentation on developing strategies to consistently serve all constituents in a diverse card office environment. We will provide a set of tools to address the unique needs of our campus community and partners.

Andrea Bazoin, M.Ed. is the Operations Coordinator for the RamCard Office at Colorado State University. She holds a Master's degree in Educational Leadership and Policy Studies from the University of Washington - Seattle. Andrea has spent the last 13 years working in the field of higher education, focusing primarily on administrative support, residential services, and postsecondary access and success. Her favorite thing about working in an ID Office is the chance to welcome nearly every member of the university community.

Martha Perrotin is the Business Manager for the RamCard Office at Colorado State University.  She is a graduate of the Master of Business Administration program at HEC Montréal.  Martha has served in the private and public sectors for over 12 years with five being in higher education.  Her favorite thing about working in an ID office is meeting new generations of Rams every orientation season! 

Making a Leadership Move: Developing Your Executive Strategy

Mark Hall, Spelman Johnson


Session Type: 60 Minute
Core Competencies: Communication; Leadership 
Level: Intermediate|Advanced

Advancing your career from middle-management to the executive level is a significant challenge for most higher education professionals.  What skills, abilities and personal characteristics separate those who advance to the next level from those who do not?  We’ll discuss maximizing your career options, developing your personal brand and the keys to executive presence. 

 

Mark Hall earned his BA from Wake Forest University, his M.Ed. from the University of North Carolina at Greensboro, and his MBA from the University of Central Florida. Prior to coming to Spelman Johnson, Mark spent nearly twenty years working in student affairs, auxiliary services and finance in higher education.  His most recent campus position was Vice President for Finance and Administration at Columbia College.  Mark also spent seven years at the National Association for Campus Activities (NACA) as Assistant Executive Director and Chief Financial Officer, and then as President of the association’s for-profit subsidiary company. He has led over 75 higher education searches since joining Spelman Johnson in 2011.

Revisiting the NACCU Self-Assessment Guidelines
Melissa Neidigh, University of Montana
Jeanine Brooks, The University of Alabama

Session Type: 60 Minute
Core Competencies: Administration and Operations; Leadership; Planning 
Level: Beginner|Intermediate|Advanced

Both the Griz Card Center and the Action Card have completed internal assessments using the NACCU SAGs within the last three years. One of the most important steps in the assessment cycle is using the results to make improvements. We will review the SAGs and the process for completing an internal assessment. We will also look at what changes have been made to each program based on the results of the assessments.

Melissa has served as the Associate Director for Operations in Residence Life since May 2012. She oversees human resources, operations, technology and training for full time staff for both Residence Life and the Griz Card Center and has over 10 years of experience working in the campus card industry. Melissa received her BS in Political Science from the University of Wisconsin – Eau Claire and her Master of Public Administration from the University of Montana.

Jeanine Brooks serves as Director of Action Card for the University of Alabama. She has 29 years of experience in the university environment. Jeanine currently serves as Chair of the NACAS Professional Development Committee.  She has served as a member of the NACCU Board of Directors and the Blackboard Transact President's Advisory Council.  

Do you have Students or Customers? 
Kim Hemmer & Adam Clark, IDenticard

Session Type: GOLD
Core Competencies: Administration and Operations; Leadership; Planning; Technology
Level: Beginner|Intermediate

Customer Experience is becoming a very hot topic among businesses. It is being seen as the only true way to separate yourself from your competitors. As a service provider inside your university, you are well aware that you are running a business and your students are your customers. In this session we will explore multiple aspects of customer experience and how to build and measure your own program. We will discuss how to market your card program, how to collect customer feedback and most importantly how a first-class customer experience is directly tied to the bottom line. We will also hear from 2 campuses who will speak about their successful marketing and social media programs and how they have made a difference with oneCard adoption.

 

Kim Hemmer is the Director of Marketing for IDenticard. She has a passion for every aspect of customer experience from the first time a prospective student hears about your university, to every time they touch your brand over the phone, on-line, or in person.

 

Adam Clark is the Education Market Manager for IDenticard and worked in the identification and one-card space for 10 years. Helping campuses transition from legacy ID card systems to the latest technologies is how Adam spends his days. Mobile tablets, wearable technologies and contactless solutions are fast becoming an industry standard and he helps campuses navigate the options to build a solution for each campus and budget.

New Cash Management Rules and How That Impacts You!
Kati Kennedy, Higher One, Inc.

Session Type: GOLD
Core Competencies: Administration and Operations; Planning 
Level:  Intermediate

This session will provide you with an overview of the Cash Management rules that begin to take effect in July, 2016.  We will discuss changes that institutions will need to make to accommodate the new rules.

As Vice President of Relationship Management, Kati Kennedy oversees client operations for colleges and universities throughout the country. Her team is accountable for overall client satisfaction, providing consultative services to help institutions support student success, and contributing to Higher One’s position as the industry leader. As a member of Higher One’s leadership team, she also helps shape the company’s development, strategy and focus. Before joining Higher One in 2009, Kennedy spent 12 years as an account manager and client advocate in the information technology and insurance industries. Kennedy graduated from the University of Iowa.

The Future of the Card System: Ideas for Using Your Card System to Impact All Areas of Campus
Read Winkelman, The CBORD Group, Inc.
Mark Brown, Vanderbilt University
Nathan Gray, James Madison University

Session Type: GOLD
Core Competencies: Administration and Operations; Fiscal Management; Technology
Level: Beginner|Intermediate|Advanced

Your card system can be a tool to solve problems and achieve efficiency on a campus-wide level, helping you maximize your investment. Your peers from Vanderbilt University and James Madison University will share their game-changing best practices on how they use their card systems to effect changes big and small across campus and what they see for the future of their card systems in 2016 and beyond.

Read Winkelman is Vice President of Sales at CBORD. He has worked in the higher education community for over 20 years. At CBORD, he steers outreach and communication efforts to colleges and universities around the world as well as a broad network of technology partners. His team advises hundreds of institutions on mission-critical auxiliary technologies including access control solutions, integrated campus card systems, intelligent video technologies, and other CBORD solutions.

Mark Brown is the Assistant Director, Business Services at Vanderbilt University, overseeing IT systems for the division.  He has worked at the university for 5 years.  Prior to Vanderbilt, he worked at Augusta State University managing special projects. 

Nathan Gray is the Systems Administrator for JMU Card Services. He has worked for JMU for 19 years and is a U.S. Navy Veteran. 

Roundtable Discussion: Campus Event Interruptions
Larry Drees, University of Colorado, Boulder
David Anthony, Ohio State University
Lauren McLelland, Rutgers University

Session Type: Roundtable
Core Competencies: Administration and Operations; Communication; Planning 
Level:  Intermediate

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues. 

How do we maintain ‘normal’ operations when campus is the site of a political debate, celebrity visit or any type of event that overtakes the campus and city.

Larry Drees has worked for the University of Colorado Boulder for the past 25 years and currently serves in the dual role of Director of the Campus Card Program and the Assistant Director of Housing IT (HIT).   Currently, the program supports dining meal plans across campus, on-campus printing and vending, a declining balance program and campus banking services. There are over 65,000 active cardholders accounts, including students, faculty, staff, contractors, and conferees, and the Buff OneCard is used across campus for online and offline electronic access control at some 9,000 doors.  CU Boulder was the site of a presidential debate in October, 2015.

For the past 10 years David has managed the BuckID program at Ohio State University.  He is a current member of the NACCU Board of Directors and Board Liaison to the Membership Committee, and has previously served as a member of the Corporate Relations and Membership Committees.  Recent major events at Ohio State have included a presidential campaign announcement as well as numerous other high-profile visitors.

Lauren McLelland has been with Rutgers University for 11 years and has 16 years of experience in various positions in higher education. Her most recent role as the Director of Public Safety Technologies has focused on working to centralize access control and ID card services for the entire Rutgers University system.  Rutgers University was recently impacted by a Papal visit.

Monday, April 18, 2016
Block 5   
11:00 am - 12:00 pm

Inclusive Excellence: Preferred name policies and implementation for campus ID cards
Tamarra White, University of Oregon 
Chicora Martin, Mills College

Session Type: 60 Minute
Core Competencies: Leadership; Planning; Student Development 
Level: Intermediate|Advanced

Campuses all across the country are exploring and implementing naming practices that allow for more than just legal names.  In this session we will discuss the development and implementation of a preferred first name policy at a large public university.  Participants will learn how to craft a policy with campus stakeholders, understand the hurdles of this policy and how to move through the practical aspects of implementation.  Additionally, participants will learn some strategies to plan for the unexpected and the benefits to students as well as faculty and staff.

Tamarra White has been at the University of Oregon for the past seven years, and is currently the university’s Card Office and Guest Services Manager. Tamarra currently serves on the University of Oregon Standing Committee on Sexual Orientation, Gender Identity and Gender Expression and the Erb Memorial Student Union Inclusion Team.

Dr. Chicora Martin is currently the Vice President and Dean of Students for Mills College in Oakland, CA. Before coming to Mills, Chicora was at the University of Oregon for fourteen years serving as the Assistant Dean of Students, Director of the Lesbian, Gay, Bisexual, Transgender Education and Support Services, Area Director for the Center for Multicultural Academic Excellence, and coordinator of the Bias Response Team.

The Three Secrets to Building Your Coaching Habit
Michael Bungay Stanier, Box of Crayons

Session Type: 60 Minute
Core Competencies: Leadership      
Level: Beginner|Intermediate|Advanced

If you're a busy manager or leader, then developing a strong coaching habit can help you work less hard and have more impact. And who doesn't want that? 

 

But building a new habit isn't necessarily easy. Have you heard the line "do it for 21 days and it becomes a habit"? Someone just made that up.

 

This session is the perfect follow-on to the morning's keynote speech. In it you'll discover

  • A quick recap of the five essential questions for the busy manager
  • The three dysfunctional roles that everyone gets sucked into. (Which one will be YOUR default?)
  • What are the lies and what's truth when it comes to building habits
  • The New Habit Formula
  • And much more.

It will be the usual Box of Crayons mix of fun, practical and inspiring.

The Changing World of Credit Card Security
John Diaz, Sequoia Retail Systems
Diana Matasci, Santa Clara University

Session Type: 60 Minute
Core Competencies:   Fiscal Management; Technology
Level: Beginner|Intermediate|Advanced

Do payment acronyms like PCI, PA-DSS, P2PE, and EMV give you anxiety? Is credit secure on your campus? Are you ready for EMV and more importantly do you need to be? This session will examine the modern payment environment and explore the latest trends in payment technology with a concentration on how they affect campuses. Demystify the endless acronyms and discuss solutions with your peers that can help every campus secure credit cards.

The Non-PowerPoint SharePoint Demo
Joe Russo, Drexel University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Communication; Fiscal Management; Technology
Level: Intermediate|Advanced

This session will serve as a live demonstration of the Drexel Business Services SharePoint site, built to replace paper forms for customers and create a streamlined workflow for the various units within our area.

Joe Russo supervises the DragonCard Office at Drexel University, which includes ID Card production, the self-op off-campus merchant program, and technology within campus dining locations. In addition, Joe supervises sales, marketing, and systems for Parking Services.

Campus Card Data - A Tool for Improving Campus Operations
Fred Emery, Heartland Campus Solutions
Lisa Bona, Emory University
Dave Falldien, Dalhousie University   

Session Type: GOLD
Core Competencies: Administration and Operations; Leadership; Student Development
Level: Beginner|Intermediate|Advanced

Explore using campus card transaction data to assist in improving business operations throughout campus and help elevate the stature of your card program. Through data analysis we can learn a great deal about student preferences and how to apply this knowledge to business decisions to improve campus operations. We will also explore how to tie data together from various systems for a complete picture of campus trends. Attendees will learn what type of data to review, how this can be presented to elevate visibility into your campus card program and how other campuses have succeeded through use of data analysis.

Fred is the Director of Sales, OneCard for Heartland. He has been involved in Campus Card technology since 1994 when he launched the OneCard system at Hofstra University and served as Director of HofstraCard Services for nearly 10 years. Following his tenure at Hofstra University, Fred served as Director of System Marketing with General Meters Corporation. Fred came to Heartland in 2007 when the company acquired General Meters. Fred brings over 20 years of campus card experience to Heartland, having been directly involved in multiple system implementations and the development of OneCard.

Lisa Bona is the Associate Director of Student Financial Services and Director of EmoryCard Services at Emory University.  Lisa has worked at Emory University for two years and has been associated with the Campus Card Industry and involved with NACCU for over 4 years.   In addition, she has 13 years of Higher Education experience with expertise in budgeting, finance, strategic planning, and efficiencies

David Falldien is the Senior Systems Administrator at Dalhousie University. When he began at Dalhousie in 2003, the card program was primarily used for access to residences, meal hall and financial applications for food service and a small off campus program. Since then, the program continues to operate in these areas and has expanded to a system processes over three million dollars of transaction annually as well as provides 24x7 access and security for buildings across its four university campuses. Print, e-commerce and mobile solutions, online photo submission and several third party integrations are just some of the features that David has helped implement at Dalhousie. As well as maintaining systems and software for fifty POS terminals for food service and the campus bookstore, David is responsible for maintaining the servers and applications required to keep the campus card system up and running with five nines reliability.

Cards and Readers, Compatibility and Security – Can’t They All Just Get Along?
David Stallsmith & Jeremy Earles, Allegion

Session Type: GOLD
Core Competencies: Administration and Operations; Technology 
Level: Beginner|Intermediate|Advanced

Contactless smart card technology has greatly improved the security of campus cards, but it has raised real questions about card and reader compatibility. Institutions are very concerned that the card system devices they buy today will work with the devices and systems they will implement in the future. Not just for cryptographers, this session will encourage audience participation as it explores the concepts surrounding the words “keys” and “proprietary” and how they relate to card technology selection and management.

Joining Card Issuance with Trends of Mobility and Cloud
Annika Matas, Zebra Technologies
Frank Romeijn, ScreenCheck

Session Type: GOLD
Core Competencies: Technology
Level: Beginner|Intermediate|Advanced

Student ID issuance can be upgraded using current technology megatrends of cloud and mobility. Join Zebra Technologies and ScreenCheck to discuss how CardsOnline can simplify the ID issuance process. We will review options to help schools with very modern systems, as well as those looking to connect to legacy applications.

Annika is responsible for product management for Zebra's personal identity and security solutions business. She works closely with the campus card user community in higher education institutions to understand their pain points and challenges, and ensures that Zebra's card printing solutions provide a variety of fast and scalable identification options that can ramp up to meet peak demand periods and can be flexibly deployed across campus locations.

Frank is the sales director for ScreenCheck, and focuses on helping schools migrate their ID issuance solutions to the cloud and mobile devices.

Roundtable Discussion: Online Photo Submission
Nancy Serna, The New School

Session Type: Round Table
Core Competencies: 
Level: Beginner|Intermediate|Advanced

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.   Have you already implemented or are you exploring options for online photo submissions?  Learn ways to streamline or begin the process.

Monday, April 18, 2016
Block 6   
1:30 pm - 2:30 pm

Card Office Manuals 101.04.2016
Sheryl Puckett, Arkansas State University
Joanne Pesavento, Valparaiso University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Communication 
Level: Beginner|Intermediate|Advanced

Arkansas State and Valparaiso University will tell how their Card Office Manuals came to be and how they have expanded them into essential tools of the Card Office.

Sheryl has been with ASTATE for almost 20 years and has been greatly involved in several new implementations with the card office including POS, security, and new card office construction.

Joanne Pesavento is the Director of Campus Services at Valparaiso University, having recently been promoted from Assistant Director of Auxiliary OneCard Parking and Transportation Services.  She has been instrumental in the growth and development of the card office since 2006. Prior to her role at the University, Joanne worked in the material handling industry for twelve years, departing as the National Accounts Coordinator for the North American Region.

D.I.Y. Smart Card Encoding and Credential Management for the University Market
Robert Gailing, SMARTcontactless Identity

Session Type: 60 Minute
Core Competencies: Administration and Operations; Technology 
Level: Beginner|Intermediate|Advanced

With many universities moving towards contactless smart cards for increased security and multi-application support, learn how you can create and manage your own highly secure credential systems using ‘open architecture’ products and tools available today

Robert has over 16 years of experience working for leading organizations in RFID and biometrics.  He is currently focusing on the growth of contactless smart card applications and solutions in the Americas.

Enhancing Your Campus Card with a Loyalty Rewards Program
Mercedes Cesin, Florida International University
Abraham “Abe”Cereno University of California, Merced

Session Type: 60 Minute
Core Competencies: Administration and Operations; Marketing; Technology 
Level: Beginner|Intermediate|Advanced

Get a grasp on how University of California–Merced and Florida International University have integrated in house built loyalty reward programs to their campuses. Whether you are launching a new card program, trying to increase card usage on your campus, building relationships with your merchants, or expanding services and capabilities while improving management and the student experience; having a loyalty rewards program can help you complete your goals. Incentivize and make the rewards accessible.

Mercedes serves as the Manager for the FIU One Card, an operation that serves over fifty thousand students, faculty and staff. Mercedes holds a Master's Degree in International Business, and over 10 years of experience in higher education with responsibilities correlated to student affairs, event planning, leadership, office operations and customer service.

Abraham Cereno “Abe” is currently the Associate Director of Catcard Program and Application Systems of University of California, Merced.  Abraham has over 20+ combined years of campus card technology and systems/applications engineering with UC Merced and Stanford University.  He has architected, integrated many innovative systems and mobile applications and technologies to provide campuses with successful and efficient access, activity, printing, laundry, stored value, system integration/automation, and off-campus merchant vendor program.

Managing Dining Plans for Voluntary subscribers
Joe Russo, Drexel University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Communication; Marketing; Technology 
Level: Beginner|Intermediate

Capturing voluntary dining plan registrations and associated transactions was always a challenge. In this session, learn how Drexel University's DragonCard Office leveraged StarRez, our housing enterprise solution, to collect information from non-mandatory students which eliminated paper, created more efficient processes, and automated workflows which were previously very manual.

Joe Russo supervises the DragonCard Office at Drexel University, which includes ID Card production, the self-op off-campus merchant program, and technology within campus dining locations. In addition, Joe supervises sales, marketing, and systems for Parking Services.

Transformation to Mission Critical Status – Building Key Partnerships
Steve Robbins & Matthew Tegen, Clemson University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Leadership; Planning 
Level: Intermediate|Advanced

Clemson University's TigerOne Card Office has operated as an auxiliary enterprise since its inception. With responsibility over both the University's transaction system and access control operations, TigerOne recently transitioned to a mission-critical service. This new direction is creating opportunities to enhance delivery of services and increase efficiencies for our campus. Our presentation will share the strategic planning, key milestones, and events that have led to changes in the organizational structure, funding sources, and key partnerships built across the university.

Steve has worked at Clemson since 1990 in various financial and technology roles in Student Affairs. He has worked with the card office for about 15 years and his focus for the past 3 years has been the transformation of the card office from auxiliary enterprise to a mission critical service. Managing change has been and continues to play a major part in this on-going transformation that has resulted in key partnerships across the university.

Matthew has worked with technology infrastructure in the area of education since 2003.  Most recently he has served with the Clemson TigerOne card office with a focus on systems and operations.  Prior to that, he spent three years in an application development IT role supporting the Student Affairs division.  His current focus includes maintaining and bringing up new systems as well as realigning and consolidation of resources to facilitate smoother operations.

Verifying the Invisible:  The Challenge Presented by the Online Student
Scott Brannan, Temple University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Leadership
Level: Beginner|Intermediate|Advanced

How do universities verify the identity of online students?  Do they need to have an ID card?  Our Card Office was asked by the Provost’s Office to assist them with developing a system for obtaining photos and verifying identification for online students.  This presentation will discuss the way we went about processing these students, challenges we faced and how it ultimately led us to a new procedure for on campus students.

Scott Brannan has been in the OWLcard Office at Temple University since 2004.  He also serves on the NACCU Board of Directors.  Temple utilizes the Blackboard Transact System and utilizes Sequoia POS on campus.

Roundtable Discussion: So You're in Charge...Now What?  Strategic Insights into Overseeing a Campus Card Operation
Scott Kachmarik, University of Notre Dame

Session Type: Round Table
Core Competencies: Administration and Operations; Fiscal Managemen; tLeadership
Level: Advanced

Many different institutional initiatives and priorities come and go and as an auxiliary or business services professional, you sometimes find yourself thrust into a leadership or oversight role of an institutional operation that you know nothing about. If you are new to the role of having a card program report to you, come to this session to be informed, educated and inspired by colleagues who have walked in your shoes. Seasoned veterans are encouraged to attend and share wisdom, insight and knowledge of years 'in the trenches.' Who knows, we might all learn something from each other!

Scott Kachmarik was appointed director of student dining and residences at the University of Notre Dame on January 1, 2016. In that role, he is responsible for strategic oversight of the student dining program, meal service provided to religious houses, Nutrition Services and Campus Dining Maintenance.  Prior to this new role he served as the director of auxiliary services with oversight of Notre Dame Marketplace, Irish1Card Program, Cedar Grove Cemetery and the Segura Arts Studio.

Tuesday, April 19, 2016
Block 7   
1:30 pm - 2:30 pm

Bring your ONE Card Program to the Next Level!
Mercedes Cesin, Florida International University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Marketing; Planning 
Level: Beginner|Intermediate|Advanced

Learn about new opportunities that add value to your card program and increase patron usage through added features and services. Bring convenience to your patrons by understanding the needs of your university departments, creating strategic vendor partnerships, and marketing your card program as the only card you need on campus.

Mercedes serves as the Manager for the FIU One Card, an operation that serves over fifty thousand students, faculty and staff. Mercedes holds a Master's Degree in International Business, and over 10 years of experience in higher education with responsibilities correlated to student affairs, event planning, leadership, office operations and customer service.

Complete Payment Security at the Point of Sale
Paul Guidone, FreedomPay

Session Type: 60 Minute
Core Competencies: Administration and Operations; Communication; Technology 
Level: Beginner|Intermediate|Advanced

Attendees will learn about the changing face of payments with the adoption of EMV chip cards, mobile wallets, encryption and tokenization.  The strict guidelines regarding PCI compliance and technology make credit card payments a much-discussed, but often misunderstood component of campus life.  From the dining hall, to the student union, to the football stadium, campus hotel, development office and hospital, payments touch every aspect of the college campus.  This session will detangle the complex maze of rules and regulations around credit card payments and provide best practices to ensure the safety and security of the campus community.

Paul Guidone joined FreedomPay in 2008 as vice president of Sales, overseeing all sales for Stored Value and Payments for the Food Service Providers, as well as self-operated facilities.  Prior to joining FreedomPay, Paul held various positions at Logicnet Systems and Decision Data Computer Systems.

Drive Value to your Institution through a True Campus Card Enterprise System:  Does your Program Measure Up?
Dan Tormey & Denise Moulds University of Notre Dame

Session Type: 60 Minute
Core Competencies: Administration and Operations; Leadership; Planning; Technology 
Level: Intermediate

Does your card program drive value and provide quality service to your key campus stakeholders?  Can you identify, articulate and understand the many facets of campus card usage on your campus?  As the University of Notre Dame undertook installation of a campus card enterprise system, it was necessary to assess the many identified (and unidentified!) components of the system and plan a strategic and effective installation project plan.  By assessing current operations and integrations, a more effective time line and statement of work was developed to guide the installation in collaboration with campus stakeholders and vendor partners.  Come learn techniques, plans and processes utilized to identify campus needs, incorporate a multi-layered and phased installation, communicate strategic messaging and drive value to the institution and campus card holders.

Dan Tormey serves as a strategic leader within a campus one card enterprise designed to enhance card service opportunities and technologies and better serve the University of Notre Dame community.  As the leader of the Irish1Card Program, Dan is responsible for the strategic operations and planning of the Irish1Card Office and affiliated programs, including ID photo-taking and card production; on and off campus Domer Dollar merchant program; Dining Hall Meal Plan access; campus-wide gift card systems; and coordinates other affiliated campus programs utilizing the Irish1Card through campus systems and data bases (i.e. building access; vending; library; RecSports; etc.)

Denise Moulds serves as the Associate Program Director of the Irish1Card Program and is responsible for coordinating the daily operations and staffing of the Irish1Card Office, including supervising student workers; ID photo-taking and card production; Dining Hall Meal Plan and other card programming access/privileges; campus-wide gift cards; and supporting all other business/office management activities including accounting, financial forecasting/reporting; BuyND; human resource processes; and production requirements.

Transforming the Campus Experience with Mobile 
Ben Anderson, Tapingo
Kendell Rohrbach & Jessica Peterson, South Dakota State University
Panel: Jan Voci, University of Arizona; Richard Wynn, Georgia Southern University; John Beckwith, Loyola Marymount University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Marketing; Technology
Level: Intermediate|Advanced

Technology continues to transform higher education in and outside of the classroom. New innovations can quickly and dramatically disrupt traditional university services (like the college bookstore). When harnessed by administrators, these solutions have the power to vastly improve service levels and open the door to new markets.

Attend this session to learn important trends in the mobile market and how they apply to the university experience.  Hear how your campus colleagues are using the power of mobile to create a more convenient experience for students and expand the reach of retail programs and services thought their campuses communities.

Ben Anderson is the Director of Corporate Marketing for San Francisco based Tapingo Inc., and is responsible for expanding the awareness and understanding of mobile shopping throughout the higher education community. Prior to joining the organization, he worked in Philadelphia as a Certified Financial Planner® and spent nearly 10 years in sales and marketing management within the financial services industry.

PCI Compliance
Crissy Sampier, Longwood University
Ed Ko, CampusGuard

Session Type: 60 Minute
Core Competencies: Administration and Operations; Fiscal Management; Technology 
Level: Beginner|Intermediate

  • Quick PCI Level Set
  • Managing Compliance
  • Compliance/Validation
  • Reasons to Comply
  • Best Practices
  • Q & A

Crissy Sampier is the Manager of the Lancer Card Center at Longwood University with over 15 years of experience with the campus card program.  Crissy is also a member of Longwood’s PCI Team, responsible for maintaining PCI Compliance across campus as well as completing the SAQs.

In addition, Crissy serves as the Alternate on the University Advisory Council for CBORD, is a member of the NACCU San Francisco and Orlando Host Committees, and chairs the Marketing and Communication Committee for NACCU.

The Impact of On-line Photo Submission at Emory
Lisa Bona, Emory University
Alan Jacubenta MyPhoto, LLC

Session Type: 60 Minute
Core Competencies: Administration and OperationsCommunicationTechnology
Level: Beginner

Learn how on-line photo submission has made a positive impact at Emory.  We will discuss the online photo submission process, how it was developed, and how we continue to make improvements and tweak communications.

Lisa Bona is the Associate Director of Student Financial Services and Director of EmoryCard Services at Emory University.  Lisa has worked at Emory University for two years and has been associated with the Campus Card Industry and involved with NACCU for over 4 years.   In addition, she has 13 years of Higher Education experience with expertise in budgeting, finance, strategic planning, and efficiencies

Alan 'AJ' Jacubenta is the President and owner of MyPhoto, LLC a subsidiary of Mango Bay Internet. A graduate of Cleveland State University, Alan assisted former United States Senator John Glenn establish a presence on the World Wide Web in 1993.  He went on to work a local manufacturing company where he was a software technician, network engineer and technical support department manager.  In 1997, he seized the opportunity to start his own company, connecting businesses and individuals to the Internet.  Today, Mango Bay Internet is a premier Internet Marketing firm and Managed IT Service Provider offering services internationally.  In 2010, Alan designed one of the first web-based photo upload applications for higher education called MyPhoto and established a company by the same name.  MyPhoto is now in use across the U.S. and Canada.  Alan has been a guest speaker at ISPCON (an Internet Industry Conference) in Baltimore and in Chicago.  He is a recent graduate of the Goldman Sachs 10,000 Small Businesses Program.

Preferred Name
Amy Keran, University of Minnesota - Twin Cities

Session Type: Round Table
Core Competencies: 
Level: Beginner|Intermediate|Advanced

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues. 

Questions regarding the use of “preferred name” in non-legally required instances are popping up on the listserv more and more often.  In this roundtable session, let’s discuss what factors should be considered in resolving this ever growing, hot-button issue.

 

Tuesday, April 19, 2016
Block 8   
2:45 pm - 3:45 pm

Card Linking and Recarding Planning and Pitfalls
D. Brett Collins, Towson University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Communication; Planning 
Level: Beginner

In the fall of 2015 Towson University re-carded its entire campus of nearly 25,000 students, faculty and staff to accommodate card linking with PNC Bank. This presentation will discuss the process of card linking and what we learned during planning and distributing the new campus OneCard.

D. Brett Collins has been employed at Towson University for 17 years; the last eight years as the Auxiliary Services Business Office Manager. Brett is in charge of the One Card Office, Ticket Office, and Business Office. He also serves as an Adjunct Professor for the Geography and Environmental Planning Department.

Duets - Fast Track Transitioning of Campus Card Systems with Two Live Platforms
Chris Brezil & Lillian Sartori, The New School

Session Type: 60 Minute
Core Competencies: Administration and OperationsPlanningTechnology 
Level: Beginner|Intermediate|Advanced

The New School had a need to fast track the transition from one campus card system to another. Given circumstances, the only way to accomplish this was to have two card systems running simultaneously, each having live transactions posted to them, each being a system of record. This posed many challenges and an innovative approach to this already complex project. The session will cover the challenges of the project as a whole and numerous challenges that sprang up during the implementation and how they were addressed. Technical issues, data management, vendor management, communications, and managing up will be amongst the items discussed.

Chris Brezil is the Assistant Vice President of Enterprise Operations at The New School. His team manages technical infrastructure at the university, including servers, storage, and networking, along with both data and physical security.

Lillian Sartori is Assistant Vice President of eduServices within the New School's Information Technology department. Her team oversees all learning and events spaces, manages the Service Desk, and operates university Card Services.

Meal plans: From Retail to Unlimited 24/7 All-you-care-to-eat!
Danny Albert & Patrick Genest, University of Ottawa

Session Type: 60 Minute
Core Competencies: Administration and Operations; Fiscal Management; Planning
Level: Beginner|Intermediate|Advanced

In one year, the University of Ottawa completely revitalised the University's food court and its retail meal plan concept.  Since September 5th, all uOttawa students and staff have been enjoying a 24/7, unlimited access, all-you-care-to-eat dining and learning commons.   During the presentation, we will demonstrate how the University was able to move from optional meal plans to mandatory meal plans – a drastic shift from what the University was accustomed to!  Attendees will learn how we were able to achieve these changes under extreme deadlines.  Tips, tricks and lessons learned will be shared...we learned a few things! 

Danny obtained a Bachelor’s degree in Social Sciences from the University of Ottawa and has been employed at the University for 18 years.  In 2004, Danny was appointed as Sustainable Transportation Manager for the University and was able to build a reputable program which received recognition from both the City of Ottawa and ACT Canada.  Danny was also co-president of the Sustainable development committee on campus and received President’s Award for Service Excellence. 

In 2010 Danny shifted gears into the world of One Card and was appointed Manager of the uOttawa Card Service.  Danny developed all aspects of the uOttawa Card Service and in 2012, the team received the President’s Service Excellence Award under the team category. 

Patrick Genest has more than 25 years’ experience in the Food and Beverage industry; both in the private and public sectors.  Prior to being the Director of Food, Conventions and uOttawa Card Services at the University of Ottawa, Patrick was Director of Restaurants and Catering at Compass Group Canada and Manager of Food and Beverage at the Casino du Lac Lemay in Gatineau Québec.  In 2009, Patrick was hired as Manager of Food Services at the University of Ottawa, one if his first task outside of his scope of work was to implement a One Card for the campus, a task that was completed in 2011.  One year later, Patrick won the NACCU New Professional Award, was promoted internally to the position of Director and handed additional responsibilities of managing Conventions and Reservations, a sector which is responsible for planning over 6000 events on campus annually.  This past year, Patrick and his team have implemented a new mandatory meal plan for 1st year students in residence and converting the existing retail food court into a 24/7 anytime dining hall.

Personnel-y Invested: Supervising Student Employees
Maggie McCarthy, University of Montana

Session Type: 60 Minute
Core Competencies: Communication; Student Development
Level: Beginner|Intermediate|Advanced

Do your student employees' eyes glaze over when you start talking about red flag rules? Are your employees more interested in playing Candy Crush than learning about the card office? Do you sometimes find yourself serving as life coach instead of a supervisor? This session will discuss how to effectively hire, train, engage, and develop student employees. It will also address the unique challenges student employees and their supervisors may face and how to overcome them. Proper onboarding, ongoing training, and clear expectations will empower student employees to reach their full potential and takeaway more than just a paycheck.

Maggie McCarthy has over ten years of experience at the Griz Card Center, working as a student employee before moving to a full time staff position in 2009. She currently oversees the day-to-day processes of the Griz Card Center, including supervising three student employees and one full time staff member. She is active in the University’s Staff Senate and serves on the Employee Recognition and University Budget committees. Maggie holds a Bachelor of Science degree in Business Administration with an emphasis in Marketing from the University of Montana.

POS Implementation - Lessons Learned
Sheryl Puckett, Arkansas State University
Joanne Pesavento, Valparaiso University

Session Type: 60 Minute
Core Competencies: Leadership; Planning; Technology
Level: Beginner|Intermediate|Advanced

ASTATE and Valpo have both implemented POS systems and will be sharing their lessons learned throughout their implementation so to help others in the future.

Sheryl has been with ASTATE for over 20 years and has been greatly involved with several implementations including POS, Security and new Card Office construction.  She received both her Bachelor's and Masters of Business Administration at Arkansas State University

Joanne Pesavento is the Director of Campus Services at Valparaiso University, having recently been promoted from Assistant Director of Auxiliary OneCard Parking and Transportation Services.  She has been instrumental in the growth and development of the card office since 2006. Prior to her role at the University, Joanne worked in the material handling industry for twelve years, departing as the National Accounts Coordinator for the North American Region.

We Accomplished How Much in a Year?!
Tyler Ratkowski, Carroll University

Session Type: 60 Minute
Core Competencies: Administration and Operations; Marketing; Planning
Level: Beginner|Intermediate

Within the first few months of my first professional position in Auxiliary Services I was charged with the following items: Implementing a new card design for all of campus and alumni in response to Institutional rebranding, implementing a Preferred Name policy, rebranding a discount program, all while trying to increase revenue...needless to say, it has been an incredible year of growth.

This session will share how Carroll University accomplished all of this in a year’s time, as well as engage attendees in discussion about how these implementations played out on other campuses.

In his current role Tyler oversees the operations of the Carroll University Campus Center, including the Information Desk, PiONEer Card Office, university Box Office, Travel Series Programming, Laundry, and Vending operations for campus.

Roundtable Discussion: NFC
Jason Pototsky, University of Arizona

Session Type: Round Table
Core Competencies: 
Level: Beginner|Intermediate|Advanced

Join us for a lively conversation.  It’s a casual format with no presentation (and no legal advice).  Pull up a chair, listen in, and share your thoughts and experiences.  This is a great opportunity to engage with your colleagues.   Learn more about what NFC (Near Field Communication) is, along with the benefits and challenges it presents to a Campus Card program as we discuss the technology surrounding NFC implementations and potential future uses.

Jason Pototsky is the Senior Information Technology Support Analyst for the University of Arizona Financials Services Office which oversees the support and implementation of new technology within the CatCard office. He has been with the University of Arizona for 3 years and previously worked in the Information Technology field for the National Park Service and the US Army.


2016 Presentation Downloads

Item Name Posted By Date Posted
1 - Create Connect Campus Card PDF (6.42 MB) Administration 4/17/2016
1 - GMU Card Program Re-Imagined PDF (1.28 MB) Administration 4/17/2016
1 - Managing Student Workers PDF (2.74 MB) Administration 4/17/2016
1-Efficient Credential & Workflow Desig PDF (1.17 MB) Administration 4/17/2016
1- A Phased and Targeted Strategy for Efficiency PDF (315.64 KB) Administration 4/8/2016
2 - Access Control, Cashless Payments, Library PDF (4.08 MB) Administration 4/17/2016
2-Cards For Everybody - Need to Have v Nice PDF (981.9 KB) Administration 4/17/2016
2-Identity Verification and the Need for Speed PDF (1.02 MB) Administration 4/17/2016
2 - Bridge to our Campus PDF (1.15 MB) Administration 4/17/2016
2 - The Path from Mag to Smart Sensors PDF (852.08 KB) Administration 4/17/2016
2 - Creating New Revenue Streams - Off Campus Merc PDF (553.78 KB) Administration 4/8/2016
3 - Better Living on Campus through Biometrics PDF (1.39 MB) Administration 4/8/2016
3 - Disaster Recovery - Steps PDF (242.33 KB) Administration 4/8/2016
3 - ICYMI - Communicate w Gen Z and Millenials PDF (3.2 MB) Administration 4/8/2016
3 - One Card Planning - Would You Could You? PDF (2.51 MB) Administration 4/8/2016
4 - Revisiting NACCU SAGS Self Assessment PDF (1.3 MB) Administration 4/8/2016
3 - Smile You're on Campus Camera PDF (1.24 MB) Administration 4/27/2016
4 - New Cash Management Rules & How They Impact PDF (481.09 KB) Administration 4/8/2016
4 - Going Contactless: Can't Just Re-Card Anymore PDF (2.82 MB) Administration 4/17/2016
4 - Is Your Card Future Ready? PDF (1.61 MB) Administration 4/8/2016
4 - Inclusive Excellence - Diversity & Consistency PDF (3.99 MB) Administration 4/17/2016
5- Inclusive Excellence - Preferred Name Policies PDF (1.1 MB) Administration 4/18/2016
5 - Cards and Readers PDF (2.25 MB) Administration 4/18/2016
5 - The Changing World of Card Security PDF (3.58 MB) Administration 4/18/2016
6 - Transformation to Mission Critical Status PDF (386.71 KB) Administration 4/8/2016
6 - DIY Smart Card Encoding PDF (1.44 MB) Administration 4/18/2016
6 - Enhancing Your Card with Loyalty Program PDF (2.63 MB) Administration 4/18/2016
6 - Verifying the Invisible - Online Student PDF (3.11 MB) Administration 4/18/2016
7 - Impact of On-line Photo Submission at Emory PDF (1.41 MB) Administration 4/19/2016
7 - Drive Value to your Institution PDF (1.08 MB) Administration 4/19/2016
7 - Transform the Campus Exp with Mobile PDF (2.07 MB) Administration 4/19/2016
7 PCI Compliance PDF (1.8 MB) Administration 4/19/2016
7 - Bring your Card Program to the Next Level PDF (1.72 MB) Administration 4/19/2016
8 - ABCs of Payments - FreedomPay PDF (2.45 MB) Administration 4/19/2016
8 - Personnel-y Invested - Student Employees PDF (3.17 MB) Administration 4/19/2016
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