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Web Conferences

Upcoming Web Conferences

About Web Conferences

Past Web Conferences

Upcoming Web Conferences


Personnel-y Invested: Supervising Student Employees
Maggie McCarthy, University of Montana

Wednesday, November 16, 2016
12:00 PM EST; 11:00 AM CST;10:00 AM MST; 9:00 AM PST

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Do your student employees' eyes glaze over when you start talking about red flag rules? Are your employees more interested in playing Candy Crush than learning about the card office? Do you sometimes find yourself serving as life coach instead of a supervisor? This session will discuss how to effectively hire, train, engage, and develop student employees. It will also address the unique challenges student employees and their supervisors may face and how to overcome them. Proper onboarding, ongoing training, and clear expectations will empower student employees to reach their full potential and takeaway more than just a paycheck. 

Maggie McCarthy has over ten years of experience at the Griz Card Center, working as a student employee before moving to a full time staff position in 2009. She currently oversees the day-to-day processes of the Griz Card Center, including supervising three student employees and one full time staff member. She served in the University’s Staff Senate and is active on the Employee Recognition and University Budget committees. Maggie holds a Bachelor of Science degree in Business Administration with an emphasis in Marketing from the University of Montana.


Verifying the Invisible – Identifying the Online Student
Scott Brannan, Director, OWLcard Office; Temple University

Tuesday December 6, 2016
12:00 PM EST; 11:00 AM CST; 10:00 AM MST; 9:00 AM PST

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How do universities verify the identity of online students? Do they need to have an ID card? Our Card Office was asked by the Provost’s Office to assist them with developing a system for obtaining photos and verifying identification for online students. This presentation will discuss the way we went about processing these students, challenges we faced and how it ultimately led us to a new procedure for on campus students.

Scott Brannan has been in the OWLcard Office at Temple University since 2004. He also serves on the NACCU Board of Directors. Temple utilizes the Blackboard Transact System and utilizes Sequoia POS on campus.


Inclusive Excellence: Strategies to Balance Diversity & Consistency in an ID Card Environment
Martha Perrotin & Neal Luján; Colorado State University

Tuesday January 17, 2017
12:00 PM EST; 11:00 AM CST;10:00 AM MST; 9:00 AM PST

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Is your staff prepared to seamlessly serve a customer with limited English skills? How about a person utilizing a motorized scooter? Perhaps you have a customer wearing a head or face covering for religious reasons or customers who are not able to physically present themselves in your office. These and other scenarios will be addressed as we explore the role of an ID office in a university's commitment to inclusive excellence and identity development. Join this webinar on developing strategies to consistently serve all constituents in a diverse card office environment. A set of tools will be shared to address the unique needs of our campus community and partners.

Martha Perrotin is the Assistant Director for the RamCard Office at Colorado State University. She is a graduate of the Master of Business Administration program at HEC Montréal. Martha has served in the private and public sectors for over 12 years with five being in higher education. Her favorite thing about working in an ID office is meeting new generations of Rams every orientation season!

Neal Luján is Director of the RamCard program at Colorado State University and Director of Technology Services for the campus Housing and Dining Services department. Neal completed a M.Ed. in Organizational, Performance, and Change and has worked at Colorado State University for more than 30 years. He joined the RamCard team in 2005, and likes the dynamic one-card work environment. He has particularly enjoyed providing leadership for major campus card initiatives over the years.


We Accomplished How Much in a Year?
Tyler Ratkowski, Carroll University

Wednesday, February 15, 2017
12:00 PM EST; 11:00 AM CST;10:00 AM MST; 9:00 AM PST

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Within the first few months of his first professional position in Auxiliary Services, Tyler was charged with the following responsibilities: Implement a new card design for all of campus and alumni in response to institutional rebranding, implement a Preferred Name policy, rebrand a discount program, all while trying to increase revenue...needless to say, it was an incredible year of growth. Learn about our processes, pitfalls and accomplishments.

Tyler Ratkowski serves as the Assistant Director of Campus Center Operations for Carroll University. He oversees the operations of the Carroll University Campus Center, including the Information Desk, PiONEer Card Office, University Box Office, Travel Series Programming, Laundry, and Vending operations for campus.


Conference Preview
Conference Committee

Wednesday, March 8, 2017
12:00 PM EST; 11:00 AM CST;10:00 AM MST; 9:00 AM PST 

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This information-packed webinar will provide lots of the information needed to ensure an excellent experience at NACCU 2017 at Walt Disney's Contemporary Resort. First-time and veteran attendees alike will benefit from this pre-conference primer.

Do you have questions about what to pack or how to plan your conference experience? Learn about tools available to help plan your trip to Orlando and make the best use of your time at the conference. Members of the Conference Committee and Disney experts will help prepare you for an incredible professional development experience.

About Web Conferences

These hour-long online learning events provide an opportunity for you to learn about a best practice or implementation from another institution or corporate partner. We encourage you to invite other campus members to watch and listen with you. If you’re unable to attend the live event, a link to the recording is provided on the NACCU website.  Webinars are provided at no cost as part of your NACCU membership. 

Would you like to present a web conference?  Please use this link to submit a proposal.

“Thanks for the opportunity [to present a webinar].
The work you and NACCU do is tremendously important not only
to what we currently do, but also to promoting our career development.”

Call In Discussions

Don’t you love it when you’re in a hallway conversation with someone who can help problem-solve a challenge you’re facing?  It’s even better when another person joins the conversation with a question you hadn’t thought of, or adds another solution. 

Join in the conversation! Share your questions or expertise with your colleagues. All NACCU members are welcome to call in and participate or listen. There is no cost to attend and no registration required – simply dial in.

Conference Call Rules

Please mute your phone if you're not speaking. With so many people on the call, all of the background noise can be very distracting. Press the mute button on your handset or *1.

1. Do NOT put your phone on HOLD - we all hear your hold music/message. Mute it instead.

2. No need to announce your arrival or departure.

3. If/when you do speak, please announce your name and institution first so everyone knows who is speaking.

More Information

If you have questions or would like to suggest a topic, please contact Jörrun Liston, NACCU Education Director, at or call (406) 493-0622.

Past Web Conferences

Members: You must be logged in to the site to view Web Conference archives.

Non-members: Join NACCU for access to past Web Conference recordings!

Preferred Names - Roundtable Discussion
October 8, 2016

Disaster Recovery Steps
September 20, 2016

Department of Education Cash Management Rules Revisions
December 2, 2015

Card Office Manuals 101
October 14, 2015

NACCU Salary Survey Overview
September 29, 2015

Biometrics on Campus – Accurate and Fast
June 18, 2015

Enhancing the Campus Experience with Mobile Technology
May 5, 2015

Stand Up for Success: Creating Your Personal Brand
January 8, 2015

Adding Value to the Self-Op Merchant Program
August 28, 2014

A River Runs Through it: Data Flow and the Card System
July 16, 2014

Taking Your Card Program Mobile
March 27, 2014

Trending Tuesday Discussion: Distance Learning/Online Students and their Campus Card
March 11, 2014

NACCU Web Conference: Creating Campus Service Integrations
Wednesday, February 26, 2014

Trending Tuesday Discussion: Off Campus Merchant Programs
February 18, 2014

Wikify your Card Office
January 29, 2014

The Ins and Outs of Wireless Access Control
December 10, 2013

Trending Tuesday Discussion: Online Photo Submission
November 19, 2013

Electronic Visitor Management Systems
Tuesday, November 5, 2013

Creating a Mobile Campus
Tuesday, October 1, 2013

Friday Discussion: How will merchant surcharging affect campus card programs?   
February 8, 2013

"Protecting Your Card Program from Credit Card Abuse" (PDF)
Shira Fogel, University of Alabama at Birmingham
February 7, 2013

"Twitter 101"
Marsha Amanova, The University of Alberta
March 22 and 28, 2012

"The Evolution and Growth of a Campus Card Program and Revenue Sources"
Kathleen Kelly, Carleton University
June 1, 2011

"Campus Card Financial Statements"
Pallavi Patel, University of Cincinnati
February 23, 2011

"Welcome to the Card Office: A Guide for New Professionals"
Jessica Mrozek, Palm Beach State College
December 8, 2010

"How Remote Carding Events Changed Our World"
Andrew Perkins, Arizona State University
October 19, 2010

"Benchmarking the Campus Card Industry: Measuring Your Operation to Your Peer Group" 
Frank Adams, The University of Alabama
June 15, 2010

"The Case for Card Systems on Community College Campuses"
Charlie Giles, Sinclair Community College
March 4, 2010

"How to Start a Campus Card Program" 
Brian Bollich, University of Nebraska at Omaha
October 29, 2009

"Building a Card Program for Campus Safety"
Jason Friedberg, Bucknell University
October 27, 2009

"Trends in Campus Security" 
Michael Peele, Georgetown University
July 15, 2009

"Market Your Card Op UzN Social Media"
Alison Blomster, University of Minnesota
June 17, 2009

"Position Your Card Program on Campus" 
Tom Bell, Blackboard
May 7, 2009

"Valuing the Campus Card Program"
Co-Sponsored by NACAS
December 10, 2008

"Policy and Procedure Manuals: Do I Really Need One and Why?"
Kristy Vienne, Sam Houston State University
October 29, 2008

"PCI-DSS: The Technical Aspects" 
Joel Weidner, Penn State
September 23, 2008

"PCI-DSS: The Basics" 
J. Ashley Ewing, University of Alabama
September 16, 2008

"Roads Well Traveled: Villanova University and University of Vermont Discuss their Long-Running Off Campus Merchant Programs" 
Kathy Gallagher, Villanova University and Mark McKenna, University of Vermont

"Off Campus?  Where Do We Start and How?" 
Scott Brannan, Temple University
June 3, 2008

"Get It Together - Learn How Georgia Tech Approached Their Card Center Space Renovation and Expansion" 
James Pete, Georgia Institute of Technology
November 8, 2007


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