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CARDtalk June 2016
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June 2016
Volume 19 Issue 3


NACCU Office Phone Upgrade
Board Member Jim Clinton attends ECCA in Poland
Canadian Campus Card Conference Review
Membership Renewal Time
Recruit 5!
From the Executive Directors: The Changing of the Guard


NACCU Office Phone Upgrade

Children of the 90s may remember the Game Boy, the Sony Walkman, VHS tapes, and Care Bears. You may also remember seeing phones exactly like the ones that were, until recently, in the NACCU national office.

We are happy to report that our antique phone system has now been replaced by a state-of-the-art modern office system, capable of such technological marvels as reaching a specific staff member, and leaving a voicemail for them if they aren't available!

You'll notice that when you call the NACCU National Office at 602-395-8989, your call will be answered by a robotic Dawn voice. But do not fear - we are still here ready to offer service. 

If you want to speak to a live person, simply press #.

If you want to speak to a specific person, please use the following extension numbers:

402 - Janice Weston - Membership, renewals, payments, registrations, profile updates
403 - Crystal Bazarnic - Marketing and communications, advertising, NACCU website, listserv
404 - Jorrun Liston - Educational programs, presentations, SAGs, Core Competencies
405 - KB Brugger - Recruit 5, referrals to membership
406 - Dawn Thomas - Sponsorships, corporate relations, general inquiries

We are excited for this new opportunity to bring you better service. Thank you to Board member Ken Boyer from Mercer University for your research and assistance with this project.


European Campus Card Association Annual Conference (ECCA)

Wroclaw, Poland  May 21 – 25

By Jim Clinton, NACCU Board of Directors

I attended this conference as a representative of the National Association of Campus Card Users (NACCU).  I am currently serving on the Board of Directors as Treasurer.  The conference took place at the Wroclaw University of Science and Technology in Wroclaw, Poland.  There were 60 attendees from various parts of Europe in attendance.

There were many presentations given at this conference, including mine on the development of our Employee Credit plan here at UNC-CH.  Most presentations centered around credentials on campus cards, mobile applications, and how access plays a large role on European campuses.  There were a few presentations on Student and HR information and how they relate to the card.  One thing I learned was that there are not many formal “Campus Card” Offices at these Universities.  Most card related functions are either run by the IT Department in these schools or in some cases directly from the bank for financial transactions.  The notion of earning revenues does not relate in this group as they are given funding when they need it.

ECCA is in good shape financially and wants to grow even more in Europe.  The next conference will be in Birmingham City, UK.  There were many opportunities for networking during the conference, including the Gala Dinner in Centennial Hall, a very nice venue.  I made lots of friends at the conference as this is as good group of people, just like our NACCU colleagues.

Pictured below: Ricardo Faria, President of ECCA; Danny Smith, ColorID; Jim Clinton, UNC Chapel Hill; and Tom Watkins, Emory University.


Canadian Campus Card Conference 2016

The 2016 NACCU Canadian Campus Card Conference was held at Mohawk College in Hamilton, Ontario, June 6-8, 2016. 

Incoming NACCU Executive Director Dawn Thomas attended on behalf of NACCU.

 

CCCC kicked off with a powerful keynote presentation from Rock Thomas on overcoming personal obstacles in your life.

 

With the tone set for the conference, 62 delegates participated in a variety of general sessions, roundtable discussions and networking events. Sessions ranged from getting senior staff buy-in, to growing your campus card brand, to important points to consider when working with external merchants.

 

The three-day event included a campus tour of Mohawk, highlighting services supported by the campus card office. The conference wrapped up with a networking dinner at the gorgeous Edgewater Manor.

Thank you to Mohawk College, our sponsors, and all who contributed to the success of this event!

    

 


Membership Renewal Time!

Unless you recently joined NACCU, your 2015-2016 membership expired on June 30, 2016. At this time, we still have quite a few members who haven't renewed for 2016-2017.

Notices have been sent out to all primary representatives. Please check with your primary contact or log in at naccu.org, View Profile, and verify that your membership expires AFTER June 30, 2016
to ensure that your dues payment has been made to avoid loss of benefits.


 

Recruit 5Participate in Recruit 5!

What is Recruit 5?

Recruit 5 is a NACCU initiative to seek new institutional members using NACCU's best resource - you!

Best of all, by referring schools who aren't currently members of NACCU, you can receive $100 off your NACCU 2017 conference registration - or even a complimentary NACCU membership!

For more information, visit www.naccu.org/recruit5.


From the Executive Director:
Dawn Thomas, Executive Director of NACCU, effective July 1, 2016

It is truly a privilege and honor to join the National Association of Campus Card Users. As I see it, NACCU represents a movement led by dedicated and talented people who had a desire to share and learn with their professional colleagues, assisting in the evolution of campus card services at colleges and universities. I have great admiration for those that had the foresight in 1993 to take a chance to create this organization and set a vision for the future. Today, NACCU has a positive reputation in the higher education association world, thanks to the collaborative efforts of those early leaders, members and staff, and all that came after them.

 

Upon entering into the world of NACCU, I was immediately impressed by the emphasis placed on partnerships and shared knowledge! Taking the helm to maintain (and grow) the irreplaceable fabric of community created by previous leaders and the staff is a challenge I embrace. Thank you to the kindness and support of the members, corporate partners, volunteer leaders, Board and staff as I have entered into the fold. As I get situated in my new role, I look forward to hearing from the community.

 

As campus services and technology evolve, so too must the association and professionals in the field. NACCU will continue to be “one source, infinite advantages”.

 

Dawn


From the Executive Director: 
Lowell Adkins, Executive Director of NACCU, 1994 - June 30, 2016

NACCU is very special. It is very special because of its membership. Of course, all organizations have members but there is a culture among the people who participate in NACCU that has made it distinctive.

In 1993, a group formed NACCU with a fairly straightforward mission - provide an opportunity for people in the campus card industry to share ideas, practices, lessons learned, and a vision for the future. The Association has certainly done that. But it has become much more.

When NACCU began, the industry was still very new. We truly did not know what we did not know. And one of the most significant things we did not know was how quickly an institution would embrace the concept of a campus card. Time and again, we saw a similar pattern: a campus would begin a card program modestly to handle some defined need - often converting a paper meal plan ticket system to a card. While there initially may have been some skeptics concerned about the new technology, more often than not, the general response from the institution was the card is an amazing tool; let’s use it for many purposes. The challenge was that campus card staff was often not ready to take on that kind of potential growth and the vendors were not ready with the technology. Hard as it may be to believe now, there was a time - not all that long ago - when there were no copy machine readers, no vending machine readers, no electronic mechanisms for doors, wireless devices were in the realm of science fiction - and on.

In that environment: a rising set of expectations from the institutions in higher education for their card program to become many things to many people in service to the campus community and a fledgling industry still trying to figure out the basics, something amazing happened – we rose to the occasion! In conjunction with their clients, the business partners developed new technologies – and often deployed them first to those brave enough to be a beta site. Those in the campus card programs tackled how to manage ever more complex campus connectivity and how to develop staff to support a variety of customer service, financial, technical, and marketing tasks.

Making this happen was not for the faint of heart – nor for the loner. The industry rose to the occasion because they shared and they cared. They shared everything:  practices, procedures, tips, what worked – and didn’t – and they cared for each other because everyone was dealing with similar challenges, they understood the effort involved in providing committed service to their campus, and in preparing for the next project.

From this caring and sharing, there developed a very tight, close knit community – institutions and business partners. That community is at the core of what NACCU has always been and is today. From that community - that culture of sharing and caring - has emerged wonderful leadership for our Board and committees and session presenters and those who contribute content to our website and to the listserv – and those who unobtrusively mentor and encourage their colleagues. That community has employed staff to handle the administrative tasks that make the organization function – and who are also very much committed to the unique culture of the Association. For all of this, and more, NACCU is very special.

It has been immensely rewarding to be a part of this very special community and this culture. I wish you well. Take care.

Lowell


The NACCU board and staff wishes a fond farewell to Lowell Adkins. He has been our mentor, our guide, our inspiration, and our friend. His commitment to NACCU has been steadfast and unwavering. We wish all the best to him in his retirement, and we look forward to helping all the seeds he has planted continue to grow.

May you always have work for your hands to do.
May your pockets hold always a coin or two.
May the sun shine bright on your windowpane.
May the rainbow be certain to follow each rain.
May the hand of a friend always be near you.
And may God fill your heart with gladness to cheer you.
— Irish Retirement Blessing 


Lowell hands the office keys over to Dawn Thomas.

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