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Web Conference: Strategies to Balance Diversity & Consistency in an ID Card Environment
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Is your staff prepared to seamlessly serve a customer with limited English skills? How about a person utilizing a motorized scooter? Perhaps you have a customer wearing a head or face covering for religious reasons or customers who are not able to physically present themselves in your office. These and other scenarios will be addressed as we explore the role of an ID office in a university's commitment to inclusive excellence and identity development. Join this webinar on developing...

 Export to Your Calendar 1/17/2017
When: January 17, 2017
12:00 PM EST; 11:00 AM CST;10:00 AM MST; 9:00 AM PST
Where: United States

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Inclusive Excellence: Strategies to Balance Diversity & Consistency in an ID Card Environment
Martha Perrotin & Neal Luján; Colorado State University

Tuesday January 17, 2017
12:00 PM EST; 11:00 AM CST;10:00 AM MST; 9:00 AM PST

Register: https://web.telspan.com/register/naccu/diversity

Is your staff prepared to seamlessly serve a customer with limited English skills? How about a person utilizing a motorized scooter? Perhaps you have a customer wearing a head or face covering for religious reasons or customers who are not able to physically present themselves in your office. These and other scenarios will be addressed as we explore the role of an ID office in a university's commitment to inclusive excellence and identity development. Join this webinar on developing strategies to consistently serve all constituents in a diverse card office environment. A set of tools will be shared to address the unique needs of our campus community and partners.

Martha Perrotin is the Assistant Director for the RamCard Office at Colorado State University.  She is a graduate of the Master of Business Administration program at HEC Montréal.  Martha has served in the private and public sectors for over 12 years with five being in higher education.  Her favorite thing about working in an ID office is meeting new generations of Rams every orientation season!

Neal Luján is Director of the RamCard program at Colorado State University and Director of Technology Services for the campus Housing and Dining Services department.  Neal completed a M.Ed. in Organizational, Performance, and Change and has worked at Colorado State University for more than 30 years.  He joined the RamCard team in 2005, and likes the dynamic one-card work environment.  He has particularly enjoyed providing leadership for major campus card initiatives over the years.

 

 

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