Thursday, March 6, 2003

Keynote Presentation
Comedian Taylor Mason

Breakout Session #1

(Be) Campus Security Systems: Basic Concepts - Lowell Adkins, Duvall Consulting Group, Inc.
Security is an increasingly important element of campus life. Many institutions are considering implementing and/or enhancing their access control/security systems and components. This session will provide an overview of the basic concepts of access control/security systems to assist the participants in identifying and addressing the "why, what, who, and how" issues that drive the decisions about appropriate features and functionality of access control solutions for a campus - and how these systems may relate to an overall campus card program.

(MI) Joining Forces:  A New Campus Card Partnership - Mark McKenna, University of Vermont, and Liz Jackson, St. Michaels College
Showcasing the process by which a medium sized public institution and a smaller private institution joined together to form an exciting new partnership. (2002 NACAS Innovation Achievement Award Winner) 

(G) Bourbon Street, Blues & Banking With Your Campus One-Card System - Walter Hinckfoot, Higher One
Would you like to "pay back" your institution for their investment in your one-card system? Would your campus partners in the business and finance office appreciate your reducing university expenses by $750,000 per year? Higher One provides a customized one-card banking solution that allows a university to provide banking as an integrated campus service. The solution helps eliminate manual processes for financial aid distribution and payroll by utilizing electronic funds distribution into an account that is accessed through your University ID Card.

(T) Web Based & Wireless Verifone Value Addition Technologies - Jeff Cuppett, Harvard University
Harvard University Crimson Cash and JSA Technologies partnered in the fall of 1998 to create the world's first ever Web-Based value addition method for collegiate debit card systems. Four years later, Harvard enjoys a 30-to-1 ratio of e-cash additions vs. cash and checks. Today, the phones rarely ring, walk-in customer service needs are nil, and three of the collegiate debit card providers offer, either their own similar system, or JSA's enhanced version.

(B) Growing The UWF Nautilus Card Program - Maera Carr, Ellen Till & Joyce Hughes, University of West Florida
Using UWF as a case study, the presenters will describe how the Nautilus Card program evolved from its inception as a basic ID/debit card to a multifunction one-card including the development of a marketing position to assist with promotional efforts. A variety of issues will be discussed including: establishment of the program, challenges faced, features of the card, initial program marketing, current tools and promotions, ideas for the future.

Breakout Session #2

(Be) Off Line? On Line? Both? What Does It Mean For Your School? - Deb Hoefer, Mesa State College
In August 1995, Mesa State College implemented its first ID program, a totally off-line system. In January 2001, a mostly on-line system was implemented, however, the decision was made to keep vending and copying off-line. This presentation will explore how the decision was made to change ID systems and why the specific system was chosen, both on-line and off-line.

(MI) Web Site: Form to Function - John Younk, University of Alberta
It took nearly a year to develop a "look" for the University of Alberta ONECard program. However, careful thought, lots of input from campus partners, and a professional approach has created a brand that flows nicely into all things the college does. Now UA is building a web presence, which will provide information and functionality, including electronic account management and funds transfer. The presentation will start with the design process and conclude with web design. Some basic information about web servers, security requirements and credit card clearing software will be included.

(G) Campus Cards: More Then Just A Student ID - Thomas Hilton, The CBORD Group
Presentation will address: planning for non-traditional events; preparing a new facility for those events; utilizing existing technologies such as campus card systems to their maximum potential; utilizing campus-wide cards for multiple purposes; utilizing campus-wide card systems in non-traditional ways to provide excellent customer service in participants; creative solutions to problems arising from hosting major events.

(T) Electronic Fare Collection & Transit Management - Paul Schneider, Cal Poly State University
Overview of EDAPTS Smart Transit System, an open-source, public domain distributed system for managing the San Luis Obispo Transit Fleet and providing electronic boarding validation for Cal Poly students, faculty, and staff. The Smart Transit System utilizes on-board computers and remote message signs to collect fares, track vehicles, and inform passengers of pending vehicle arrivals. The EDAPTS Smart Transit System was developed by Cal Poly San Luis Obispo in cooperation with California Department of Transportation Innovation and Research and SLO Transit.

(B) Jazz Up Your Personal Effectiveness as a Leader - Adolph Haislar, Miami University
The focus of this session will be to enhance the participants' understanding of behavioral theory and the need for developing dignity and respect in their daily relationships. This program is based upon the leadership model for "People Skills" as taught by "The Effectiveness Institute." Individuals at all levels of their organization need to discover and adopt new ways of thinking and working together. The success of a team is dependent on the development of quality individual relationships and not just technical skills.

Breakout Session #3

(Be) A Tale of Two Card Systems - Ryan Webb, University of Illinois - Springfield
So what really is the difference between card systems? It can be hard to tell from sales presentations and even by checking references. This presentation will compare two systems - Diebold and CBORD - from a user's perspective. Both systems have a great deal in common but, functionally, are very different, and that can make a difference in how you use your card systems to meet your campus needs.

(MI) Using Your School's Resources In Developing Marketing Materials - Lyn White, White Consulting
Marketing is one of the most important items to a successful one-card program. This presentation will guide you in using your campus resources to contain costs and ensure a successful card program.

(G) Campus Wide Accountability & Management of Document Output Devices - Vincent Hanson, Ricoh Corporation
Featured will be a general discussion of the need to manage output in the academic environment for various user groups including: faculty members, staff, IT and students. Various solutions will be presented which help accomplish eliminating waste, recovering document output costs, and reporting analysis. These solutions will offer options for card-based vending, account-based control and integration with campus-wide systems. Installation examples will be provided to illustrate how these solutions can be incorporated into the existing network environment and ensure the optimal use of these valuable resources. 

(B) Penn State ID+: What Worked, What Didn't - Joel Weidner, Penn State University
In 1998 Penn State launched the ID+ program. This innovative ID program included smart cards, telephone calling cards, and multi-bank program. Since that time the program has changed dramatically. Calling cards have been dropped and the multi-bank program has been replaced by a single bank entity. This presentation will review what components were successful and explain why some components did not meet expectations. Overall card program trends will be discussed with particular consideration given to what the future may hold for the large multi-campus institution.

(G) Tulane University Campus Tour - Sponsored by Blackboard Inc.
Visit a mature card system featuring Point of Sale, Door meal plans, debit dollars, printing credits, athletic tickets, charge accounts and much more. See Tulane University's 300 card readers, satellite campus picture capture, wireless connected card readers and 10-year-old readers in action.

Friday, March 7, 2003

General Session
Speaker: Bob Moul of SCT

Breakout Session #4

(Be) Peoplesoft, Campus Card - Realtime! - Lynn Davis, SUNY - Stony Brook
This program will outline the integration of Peoplesoft to a campus card, one-card program and the ability to be Realtime to Peoplesoft data.

(MI) Pharos Uniprint on Campus - Robert Lopez, Creighton University
With the changing environment of printing practices on campuses, what are the possible solutions to adapts, balancing the needs of clients with the resources of the campus? How implementing Uniprint at Creighton University helped manage this environment.

(G) Card Systems: Past, Present and Future - Bob Lemley, Diebold, Inc.
This presentation will provide a brief history of campus card systems, a comprehensive overview of features and capabilities of current systems, and a glimpse of the future of card systems. The session will be valuable for those new to the industry and for those evaluating options for card systems.

(T) ISO Numbers: The Next Generation Applications - Homer Tedder, Florida State University
In this track,  ISO numbers and their relationship to certain data elements found in ID card production systems will be explored. Their structure and definitions in various security and card production systems will be examined to help you build your knowledge of ISO numbers and their benefits. ISO/library number marriage, that is utilized in a host of library systems across the country, will also be discussed. Also, a look will be given at the usage of ISO numbers in the next generation applications with palm powered devices.

(B) An Integrated Solution to a Campus ID/Debit Check Card - Jackie Mitchell, University of Houston
An overview on how the University of Houston, an urban university with enrollment of over 33,000 students, has met the identification and banking needs of its entire campus community. The university is the first to roll out a MasterCard debit/check ID card, which provides the flexibility for faculty, staff and students to make purchases at over 24 million MasterCard locations worldwide.

Advanced Technology Solutions
Campus Security: The New Challenges, New Designs, New Budgets & Options - Dr. Adam Thermos, Strategic Technology Group
Awards Luncheon
Speaker: Eugene McKenna, General Manager of Waterford Institute of Technology in Waterford, Ireland. 

Breakout Session #5

(Be) One Card - One Office - Renae Brinza, University of Pittsburgh
Presentation will discuss one-stop shopping for auxiliaries and how the University of Pittsburgh developed the concept for a one-card office and how that conception became reality.

(MI) Photo Capturing at Satellite Locations - Doug Olson, Tulane University
Tulane University is capturing photos at satellite locations using the DataCard ViaNet Product. This allows satellite locations to take an auto-focus, auto-expose and auto-cropped picture and store the photo with all your other photos. You can control printing back at the main campus or allow printing at remote sites. Also, it allows departments to view your photo file from their desktop.

(G) Next Generation Campus Integration - Tor Baekkelund, PERSONA
A view of how several vendors have partnered to provide an integrated solution for your campus. A software solution with smart product interfaces between  PERSONA, Blackboard Transaction system(s) and RMS: Residential Management System. It has been a collaborative effort between several partners and it will make your life and data management much easier
(T) Converting From a Proprietary System: The Silicon Valley Way - Anthony Kim, Skil Technologies
This program will describe how a college converted from a proprietary identification system to a non-proprietary system using industry standards. Discussion will include: system requirements, what to ask for from developers, the budget, and the advantages/disadvantages of such a system.

(B) Banks Are Great! But I Wouldn't Want to Marry One... - Heather Powell, University of Minnesota
So, you're looking into getting a bank for your card program, or maybe you already have one. How do you ensure your experience is positive, profitable and peaceful? Learn how to revel in the good times, (and work together through the bad), by using simple principles to guide the relationship.

Special Interest:
Card Durability Project - Tom Barlow, Xavier University
This presentation will focus on the present CR80-type (as typically used on campuses) card durability research being done by the National Committee for Information Technology and Standard (NICTS), which is an accredited standards developer for the American National Standards Institute (ANSI). Discussions will include card product evaluation including PVC, Polyester, composite cards, magnetic cards, magnetics, "ribbons", printing and lamination factors. In addition to reviewing service life for cards, the presentation will present a good system for determining a "best card" construction for your specific college of university.

Breakout Session #6

(Be) Zero to Several Hundred - In One Year - Michael Peele, Georgetown University
Georgetown University has just undergone what's believed to be the largest installation, in the shortest amount of time, ever of a campus card system. Almost every aspect of the Blackboard Optim (Unix) System was implemented. This presentation will be for anyone wishing to start or expand in a medium - or large - way. Discussion will focus on both the positives and negatives as well as lessons learned in the process.

(MI) Marketing & Off-Campus Merchants - Dale Witenhafer, Arizona State University
Discussion will focus on how ASU has approached marketing with a heavy emphasis on off-campus merchants. Presentation will include techniques that have worked and those that have not. Demonstrated will be ASU's focus, this year, on more electronic marketing, including E-mail, web pages, powerpoint and flash presentations.

(G) No Gimmicks Here: How to Pick Your Financial Partner - Jim Marshall, U.S. Bank
Ways to maximize the card office's return on investment, including strategies for reliable financial and banking practices. The program will include consumer banking services that card offices should expect from the bank partner for the students, faculty and staff.

(T) Streamlining Your Process For An Efficient September Intake - Kathleen Kelly and Keith Joyce, Carleton University
During the first half of the session we will discuss the methods and pros/cons of pre-producing cards; efficient and secure cash handling, crown management, staffing, marketing and capitalizing on the parent marketing during the Labor Day residence move-in weekend. 
Applying the 'Worm' philosophy...Keep those fingers off the keyboard: 
During the latter half of this session we will discuss how Carleton University employed the 'Write Once Read Many' philosophy to synchronize corporate data within our Campus Card system in support of streamlining the September intake and beyond; thus avoiding 'carpal tunnel syndrome' for the Campus Card office staff.
We intend this to be an interactive session so bring questions and ideas.

(B) Developing and Implementing a Campus Card Business Plan - Tim Aaron, Blackboard Inc.
Well-received last year, this repeat presentation will be an outline for the development and execution of a comprehensive business plan for a campus card program.  This Business Plan should be developed to: 

The Business Plan is the road map that defines what the card system will be expected to do, the funds necessary to acquire and manage the technology, and the management strategy that will be used to maintain and support its use throughout the campus community.  It is intended to be a concise and actionable plan.  Tim will emphasize that is should be initially developed with a  5-year timeframe but should be revised each year to better reflect the changes in assumptions and the evolving needs of campus.

Breakout Session #7

(Be) Consumers vs. Customers - Robert Huber, Robert Huber Associates
Is your campus card program consumer orientated or customer driven? Many organizations confuse and intersperse these terms when in fact they are at a opposite ends of the customer service spectrum. How can these different approaches actually color the intended message, messenger and the desired result? Ten examples will be presented for consideration and discussion. A vendor independent campus card management consultant, with considerable customer service experience, will provide practical suggestions for administrative, management, operations and marketing personnel. Following the presentation, the remainder of the session will be devoted to specific audience questions.

(MI) Guerilla Marketing and the Card Office - Sam Kennedy, Virginia Commonwealth University
Ever wonder how student organizations are able to get people to events? Ever wonder how students always seem to know about some programs or services on campus? Guerilla Marketing has been used on campuses for years. We will explore methods that any card office can use to develop a more prominent image profile on campus. You are vital to the everyday operation of your campus so let people know it!

(T) Biometric Presentation - Biometrics: Are We Ready? - Rick Falco, University of Central Florida
This program will describe the trials and tribulations of the UCF's Recreation and Wellness Center as biometric finger scan readers were installed as the primary entry mechanism into the facility. Presentation will include technical specifications, decision-making processes, student feedback, and what UCF would have done differently..

(B) Anatomy of a Successful Partnership - Susan Lasswell, David Hanighen, Miles Baker and Natalie Tomich, Cal State Fullerton
In 1996 Cal State Fullerton and Orange County Federal Teachers Credit Union entered into a partnership that enabled the rollout of the university's first one-card program. Representatives of the two institutions will trace the history, evolution and various manifestations of the continuing partnership. They will also discuss individual and mutual benefits and project plans for the future.

Closing Session
Speaker: Dana Aaron, Aaron and Associates

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Updated: Nov. 12, 2002