Monday, February 25, 2002

Keynote Presentation

Create Real Magic: the Attitude that Sells! - Jennifer Webb, Magic Communications
In these times of change, turmoil and opportunity, it's crucial to stay motivated in order to create the "success attitude" we must have to survive and thrive. Jennifer Webb shares her leadership techniques to help us create results, handle setbacks, use change to our advantage and surpass our own expectations. Exciting, entertaining and informative, Ms. Webb's presentation teaches us how we can all create "magic" in our lives."

Breakout Session #1

(Be) Running Your Card Office - Jeanine Brooks, University of Alabama
How do you start up an ID/debit card business office?  This session discusses day-to-day operations The University of Alabama encounters in managing their card office.  Discussions include staffing, daily reporting, reconciliation, development and expansion practices, campus relationships, hardware/software troubleshooting, as well as, such financial considerations as income and expense management and rate structures.

(MI)  Marketing One Class at a Time...The UNCG Philosophy -  Scott Milman & Joseph Dix,  University of North Carolina - Greensboro
Build the program one class at a time.  That philosophy has guided UNCG in its efforts to promote the UNCG FirstCard.  In 1999, UNCG introduced a "smart card" system to parents and students during summer orientation.  In 2000, we used the same philosophy but added informational brochures.  In 2001, UNCG introduced our new Freshman class to "E cash" and the ability to link their UNCG FirstCard to a Wachovia bank account.  Each endeavor brings a new marketing strategy for each new class.  See how we leverage our orientation push to maximize marketing dollars.  We will discuss the tried and true marketing tips that have helped us grow our program.

(G) The Web-Enabled Campus - The CBORD Group, Read Winkelman
In this session, you will learn how an entire campus can benefit from the access and ease afforded to it be the web.

(T) What Makes a Campus Card System a Success -  Frederick Emery, Hofstra University, David Siegel, Emory University, Doug Vanderpoel, Mount Holyoke College
This presentation takes an up-close-and-personal look at the proven methods utilized by three OneCard System Directors, both in the United States and Canada, that have proven to encourage student, staff and departmental participation in their respective campus card programs.  These directors know what works and are willing to share their secrets with you. Audience participation is encouraged.

(B) Online Web Statements - Matthew Drummond, Clemson University
This program will provide an overview of how Clemson University developed their web statements.  It will also show the benefits of web statements versus printed and e-mail statements.  There will also be discussion about using this statement as a marketing tool and how this makes good business sense for a card office.

Breakout Session #2

(Be) What Makes Sense - Joseph L. Poole, St. John's University
During this presentation, we will discuss the philosophy of the one-stop shopping theory and how it relates to and why it can enhance the university's service to its community.  We will talk about the positioning and structure of the card office, and what might make sense at the different stages of growth.  We will discuss briefly start-up organization, staffing, coordination and planning objectives.  We will use some examples of what has worked and what hasn't and most of all...What Makes Sense!

(MI) What I Have Learned in 9 Years in This Business - Dale Witenhafer, Arizona State University
The intent of this program is to touch on a range of things I have learned during nine years working with campus cards, including four years at Texas A&M University and five years at Arizona State.  In essence, this will be a "best practices" sessions.  Specifically, it will focus on marketing techniques with specific ideas and recommendations.  It will also heavily focus on off-campus merchants, including how we built our program from scratch and manage it ourselves. 

(G) Let's Deal Everyone In - Blackboard Inc., Tom Bell
In this presentation, NACCU Conference Attendees will see how institutions are implementing a new vision: linking the commerce activities of the card system with the academic mission.  From the perspective of on-campus commerce, the panel will illustrate the evolution from a multi-purpose card program to an online card office, to an e-commerce program that integrates with the academic life of the campus through a course management portal.  Practical commerce program implementation, from concept through best practices and ongoing operation, will be discussed, and a comprehensive look at the migration, mingling, and merging of technologies will be presented.  NACCU Conference Attendees will leave the session equipped with a better understanding of how to get started and the informational tools to expand their card program into a truly comprehensive campus commerce program - a program that deals everyone in!!

(T) Wanted: Open Interoperability Standards Among Card Vendors - Stu Warford, Pepperdine University
Industry standards that allow interoperability between computing and networking devices have been essential in moving these industries forward, benefiting both customers and vendors. However, when it comes to card systems, there are few, if any, defined standards that allows interoperability.  This presentation will provide a framework for interoperability standards and will suggest action points for customers and vendors to move in this direction.

(B) A User's Perspective: A User's Comparison of Two Different Card Systems -Ryan Webb, University of Illinois - Springfield
A user's comparison of two different card systems and a brief comparison of the differences in card programs.

Breakout Session #3

(Be) Writing an RFP - Cindy Skura, The CBORD Group
Writing an effective RFP for a campus card system is a critical part of evaluating solutions for either a new campus card program or replacing an existing one. This session focuses on the process of planning and designing an RFP that will result in selecting successful and productive systems for your campus, as well as general tips for writing other RFPs.

(MI) Marketing Is Like Oxygen…Breathing Life into Your Campus Card Program - Kathleen Kelly, Carleton University
During this session we will discuss how Carleton University used marketing to revitalize our Campus Card Program and bring it out of dormancy and into an active, progressive card program.

You  will get a virtual tour of our Campus Card program and the marketing campaign that we initiated last summer.  This should be a highly interactive session, so bring questions and get ready to share and swap ideas.

(I) Spec'ing Cards - From Printing to Polyester to Proximity - Dennis Caulley, Caulastics
Dennis Caulley will present a guide to specifying card stock for the university environment, including a primer on card formulations - and durability-, graphics - supplying are for reproduction-, and proximity access control 

(T) Mag Stripe: Alive and Well - David Looney, University of Florida
During this presentation, you will see findings from a University of Florida taskforce investigating technologies including smart cards, biometrics, proximity and their uses on campus. What we did. Who was involved. How we presented.  Conclusions drawn.

(B) How to Select Your Next Campus Card Printer - Danny Smith, ColorID
This session will give you a logical framework to select a new printer.  When you leave this session, you will be able to recognize some of the potential pitfall you may face when buying a new printer.  You will also learn some of the basic tools for the printer selection process and some ideas about ways to save money on your campus card production.

Tuesday, February 26, 2002

General Session

Biometrics in Campus Card Applications - Dr. Jim Wayman, U.S. Biometrics Test Center, San Jose State University
Biometrics is "the automatic identification or verification of living, human individuals based on behavioral and physiological characteristics". This technology has been used with identification cards of all kinds as a means of verifying the holder. In this talk we will discuss the various technologies:. how they work, how they fail, where they have been implemented, and how they impact privacy. In particular, the University of Georgia Campus Card application will be examined.

Breakout Session #4

(Be) ISO Numbers - The Numbers That Pay Off - Homer Tedder, Florida State University
In this sessions, we will explore ISO Numbers and their relationships to certain data elements found in ID card production systems.  Their structure and definitions in various security and card production systems will be examined to help you build your knowledge of ISO Numbers and their benefits.  In addition, we will discuss the ISO/library number marriage that is utilized in a host of library systems across the country.  This will include hardware and software applications specifically designed for the re-magnification and encoding of ISO numbers and related  elements on mag stripe cards.

(MI) Marketing Your Card - Renae Brinza, University of Pittsburgh
In this session, Renae will present and discuss how the card office at the University of Pittsburgh had to market the use of the ID card to its own departments, areas, campuses, as well as to the local community.

(G) Next Generation Card Systems - Diebold Inc., Peter Rivera
A look at the evolution of card systems and the changes on campuses that have driven this evolution.  Card offices are not an 8-5 business anymore.  The expectations and demand has grown, making it necessary for major changes in both staff and systems.  How can you plan ahead to meet these growing demands to protect your position and investment?

(T) Telecommunications in the 21st Century - Fred Chernow, C-Com
Fred will be describing telecommunications issues in the 21st century, and how calling card programs are being utilized on campuses of higher education.

(B) Financial Controls and Accounting - Charles Perkins, Illinois State University
Deposits:  How, Where, When
Withdrawals: How, When
Adjustments: Who, How
Vendor Payments: How, When
Reconcile: How often

Breakout Session #5

(Be) What I Thought I Knew, But Really Didn't - Deb Hoefer, Mesa State College
What I thought I knew about planning and implementing for a campus card system and the reality of implementing a campus card system became reality for Mesa State College in January 2001.  This program will take a look back at our implementation and the months leading up to it, including the campus card RFP process, a banking RFP process and the communication between all parties involved.  Hindsight is always 20/20; however, I will let you know some of the challenges we faced, as well as what I would have changed if I could.

(MI) Marketing Your Card with Multimedia - John McCloskey, University of San Diego
During this presentation you will see how the use of multimedia can be used to produce promotional CDs and other ideas to market you Campus Card.

(G) The Future of Campus ID Technology, CyberMark, Al Gilligan and Bill Norwood
Today, smart cards represent more than stored value and a photo ID. Working in conjunction with campus enhancing applications, smart cards enable daily security issues across campuses to be addressed. In this session we will discuss the ways you can use smart cards to reduce security concerns for campus administrators, students and parents.

(T) Getting in Touch With Your Security - Kevin Krause, Cherry Electrical Products This session will be focused on the discussion of security within the campuses IT structure. The purpose is to differentiate the options that exist for the multiple campus cards being used today. Also, bringing to the front of this discussion, how biometrics, smart card, mag stripe can be used to address the authentication issue of knowing who is using the computers throughout the system. How to fix and mange the ever-growing issue of password support.

(B) Before, During and After the RFP - Sara Neer, Wright State University
This presentation is for the new users.  It will go over the RFP process from beginning to end.  How to write the RFP.  How to decide who to send it to. How to grade the responses. And how to prepare for installation.

Awards Luncheon

J. Scott Lowry, CEO, Digital Signature Trust

Breakout Session #6

(Be) Ready, Fire, Aim: Better Your Odds for a Successful Implementation - Duke A. Divine, Janel Rutherford, and Gayla Sarkesian, Washburn University
Save time! Save money! Why make your own mistakes when you can learn from ours?  This program will outline the mostly-successful efforts of Washburn University to start-up a new one-card program on campus in too little time, with no clear budget, to be used in yet-to-be-built facilities, managed by non-existent employees, maintained by "shared" staff, interfacing with a yet-to-be-purchased student record system, and servicing a wide range of departments that were perfectly happy not being serviced (and these were just the problems we're willing to talk about!)  Washburn's installed system services off-line locks in residential living, various declining balance accounts, and includes a library interface and bookstore interface.

(MI) Marketing on the Corporate Campus - Heather Burlew-Hayden, The CBORD Group
A how-to session for corporate and healthcare clients to get ideas for marketing their cashless system to employees.

(G) Next Generation Campus Integration -VingCard PERSONA, Tor Baekkelund and Larry Kontz
Join us for a view of how several vendors have partnered to provide an integrated solution for your campus. A software solution with smart product interfaces between VingCard PERSONA, Blackboard Transaction system(s) and RMS: Residential Management System. It has been a collaborative effort between  several partners and it will make your life and data management much easier. 

(T) Card Durability Project - Dennis Caulley, Caulastics, Paul Lawrence, DuPont Teijin Films, and Tom Barlow, Xavier University
This presentation will focus on the present CR80 type (as typically used on campuses) card durability research being done by the National Committee for Information Technology and Standard (NICTS), which is an accredited standards developer for the American National Standards Institute (ANSI). Discussions will include card product evaluation including PVC, Polyester, composite cards, magnetics, "ribbons", printing and lamination factors.

In addition to reviewing service life for cards, the presentation will present a good system for determining a "best card" construction for your specific college or university.

(B) Replacing an ID Card System: UNLV's Three Year Odyssey - Mike Breitner, University of Nevada Las Vegas
The presenter will share the University of Nevada, Las Vegas' search for a new identification card system. The process, started in 1998, included three different ID card committees, both an RFI and an RFP, and culminated in site visits to two CA schools in 2001. Institutions considering a new card system can come and learn from UNLV's successes and failures."

Breakout Session #7

(Be) Developing and Implementing a Campus Card Business Plan - Tim Aaron, Blackboard Inc.
This presentation will be an outline for the development and execution of a comprehensive business plan for a campus card program.  This Business Plan should be developed to 

The Business Plan is the road map that defines what the card system will be expected to do, the funds necessary to acquire and manage the technology, and the management strategy that will be used to maintain and support its use throughout the campus community.  It is intended to be a concise and actionable plan.  Tim will emphasize that is should be initially developed with a  5-year timeframe but should be revised each year to better reflect the changes in assumptions and the evolving needs of campus.

(MI) Marketing Your Debit Card Program  - Jeanine Brooks and Shirley Darr, University of Alabama
How do you find and utilize effective marketing tools to promote your debit card program? This session discusses the techniques, mediums and cost analysis of various debit card marketing practices used by The University of Alabama over the years.  Particular emphasis is given to orientation and web marketing.  Examples of successful practices are included as are discussions on programs which did not meet our goals.

(G) Banking and Your One-Card Program...An Easy and Innovative Model - Higher One, Walter Hinckfoot
Higher One provides customized private label and one-card banking solutions to higher education institutions, allowing the university to provide banking as an integrated campus service.  This customized integrated service reduces administrative costs, streamlines business processes, provides revenue opportunities, improves the student experience, and strengthens the campus community.

The Higher One solution turns the campus ID card into a debit card that can be used to pay anywhere Visa or MasterCard is accepted.  The system helps eliminate manual processes for financial aid distribution and student payroll by utilizing electronic funds distribution into the account that is accessed through their Campus ID.  Additionally, integrated electronic bill presentment and payment may reduce university expense and shorten the time it takes to receive funds to settle campus related expenses.

Higher One's integrated solution does not replace any systems you have on your campus, but adds functionality creating a greater return on the investment you may have made in a one-card and/or ERP solution.  If you don't have a one-card program yet, Higher One's service can provide a great starting point.  As a company focused exclusively on the needs of Higher Education, we look forward to sharing our innovative solutions with you.

(T) Show Me Something That I Can Actually Use! Merging Exciting New Technology Into Your Existing System - Chris Corum, AVISIAN Inc.
Believe it or not, there are a number of new technologies that you can put to use with your existing card program.  Significant strides  have occurred since last year's NACCU conference in card  technology, including mag stripe readers, wireless devices, and both contact and contactless chip cards.  We will discuss and play with these and other new technologies - items that are available now and don't require a campus to 'junk' its current card system. 

(B) Campus Card Implementations: A Synopsis - Robert C. Huber, Robert Huber Associates
There are hundreds of details involved in a campus card implementation, whether for a new system, expansion, or replacement.  How should a campus approach such a major business project? What resources must be allocated at the outset?  Why is administrative support so imperative?  How should such a system be funded?  Who and how should the daily operations be managed?  What is the best way to solicit vendors?  An independent management consultant who specializes in campus card implementation will provide practical suggestions for administrators and campus card managers.  Following presentation of recommended approaches, the remainder of the session will be devoted to specific audience questions.

Wednesday, February 27

Breakout Session #8

(Be) What to Consider When Planning a One-Card Program - Lyn White, White Consulting
Do you find the complexity of implementing a one-card system overwhelming?  Are you unsure of who to involve and what steps to take to ensure a successfully implemented program?  There are answers in this presentation to ease your fears.

(MI) Runaway Student Printing Costs: How Can They Be Managed - Kevin Pickhardt, Pharos Systems USA, and Marc Belanger, Marquette University 
Today's campus networks are as critical to student education as bricks and mortar. But often these network services have grown unmanaged.  Nowhere is that more evident than in student printing where campuses are faced with three significant, but fixable problems: Cost, Quality; and Waste.  In this session, we will explore the origin and future of student printing and focus on solution opportunities.  Co-presented by Pharos Systems, the leader in Print Management Solutions, and Marquette University, this talk presents the technology behind the solutions and outlines a case study for implementation.

(G) One Card Providing Deck of Services, Savings, Convenience and Revenue - Student Advantage, John Pietrantoni
Utilization the Campus Card as the off -ampus currency provides savings benefits to both campus and students.  Students are provided opportunities to use their debit card for products and services generally not provided on campus or not available in the after hours.  Student Advantage will create customized programs to grow the existing card program into the off-campus community, enhancing the position of the campus in the community, while establishing a program for additional revenue streams back to the campus.

(T) Standalone Access Control Systems - Jeff Koziol, Locknetics Security Engineering
Exciting new technology advancements in standalone access control systems have been made that provide many benefits to system users on college and university campuses.  This session will update attendees with the general improvements that have been made in standalone access control and provide suggestions for how access control should be addressed pending the needs of the various campuses.

(B) Roundtable Discussion: Forms - John Beckwith, Loyola Marymount University, Shirley Everson, University of Minnesota, and Art Gallagher, Johnson & Wales University - NACCU Board Members
Forms, forms, forms...boring? Well, usually. But not at the forms roundtable! Come share how you keep your office running. Look at paperwork in a different light! Can you toss some of those forms? Combine them? Automate them on the computer? Be ready for the audit that will come some day with a paper trail using a little creativity and examination.

Breakout Session #9

(Be) One Card, One Office - Renae Brinza, University of Pittsburgh  
During this session, we will discuss how the University of Pittsburgh developed the concept for a one-card office and how the concept became a reality.

(MI) Innovative Management of a Campus-wide Access Control System - David Cardoza & Robert LaVigne, Brown University
Successful set up, operation and management of a campus-wide access control system, from initial installation to daily management.  Topics to include: groups to get involved, meetings and communication strategies, security concerns, dealing with sensitive data, follow-up maintenance costs and responsibilities.

(R) ISO Numbers - The Numbers That Pay Off - Homer Tedder, Florida State University
In this sessions, we will explore ISO Numbers and their relationships to certain data elements found in ID card production systems.  Their structure and definitions in various security and card production systems will be examined to help you build your knowledge of ISO Numbers and their benefits.  In addition, we will discuss the ISO/library number marriage that is utilized in a host of library systems across the country.  This will include hardware and software applications specifically designed for the re-magnification and encoding of ISO numbers and related  elements on mag stripe cards.

(T) Seven Habits of Highly Successful Card Programs - Scott Milman, University of North Carolina - Greensboro
In today's environment, it is not enough to do things differently.  You must do different things.  Based on Stephen Covey's book, "The Seven Habits of Highly Effective People," this workshop takes you through the habits which led to increasing effectiveness within our organization.  The Seven Habits of Highly Successful Card Programs workshop will help you change the fundamental way you approach your job, problems and opportunities.  Learn to break common ineffective behaviors and tendencies, create high levels of trust, foster courage to take risks, and accept new challenges to achieve goals.

(B) Roundtable Discussion: Banking - Tom Barlow, Xavier University, Dianna Norwood, Florida State University, and Cindy Vetter, University of Northern Colorado - NACCU Board Members
Banking arrangements for one-card programs vary widely. Here's your
opportunity to find out what other NACCU member schools are doing. This open
dialog will allow you to share what has worked well for your school and what
in hindsight you would have done differently. Please be sure to bring at least 10 copies of the forms you are using at your school to share with others.  Don't have a banking program
at your school? Come find out how your fellow members have made it work!

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Last Updated: January 25, 2002