Saturday, March 11, 2000 |
Preconference Workshop - Starting on the Fast Track: |
| Noon-1:30 Partnership Formation: Writing the RFP and Evaluating the Responses - Tim Aaron, Aaron and Associates |
| The RFP process forms the initial foundation of your campus card system. Done properly, the process will outline a campus' strategic and business requirements, providing the basis for optimal vendor selection. These vendors will become key strategic partners in the successful implementation of your card program. This presentation will cover an overview of strategic business planning for a campus card system, a process for developing the best possible RFP, and a method for the effective evaluation of responses. RFP samples will be provided. |
| 1:30-3:00 Planning for, Opening and Managing a One-Card Office - Patricia Eldred, University of Vermont |
| The University of Vermont launched a comprehensive one-card program in the fall of 1995. By the end of the third year of operation, the program had 16 applications with 200 readers in place, 5,200 account holders, and over $1.5 million in deposits. The presentation will highlight one university's experience with facility design, office staffing, re-carding, university office and third party user agreements, and budgeting in a break-even environment. |
| 3:15-4:45 Reg E - What Every Campus Card Program Needs, Whether You Like It or Not - Ralph McCaughan, Duke University |
| This presentation is intended to introduce the basic federal law (the Electronic Fund Transfer Act) and applicable regulations (Reg. E) relating to electronic fund transfers as applied to campus card programs. The presentation will include the distribution of sample forms and discussion of recent developments in permitted electronic disclosure. The importance of compliance and the consequences of non-compliance will be emphasized. |
Sunday, March 12, 2000 - Morning |
| 8:30-9:30 Keynote Presentation - Smart Card for Windows: An Enabling Technology - Mike Dusche, Microsoft Corporation |
| Learn how to tap the power of Smart Card for Windows to customize your operating system and write applications that are portable, secure and work with Windows and Windows NT networks. |
| 10:00-11:00 (T) Gold Corporate Presentation - Redefining the Campus ID, Here and in Cyberspace: It's Not Just a Meal Plan Anymore - Jack Mapes, Schlumberger |
| The presentation will highlight advances in campus ID card technology using a new generation of smart card-based technology. The cyberspace barrier has been broken and a new frontier is emerging. Attendees will learn how smart cards are opening the use of the Internet for secure e-commerce, extranet access, and health care applications. Schlumberger and two industry insiders (The University of Illinois and Centurion) will team up to present the practical side of how these smart card applications work and their benefits to higher education. |
| 10:00-11:00 (B) The Card Industry Value Triad - Peter Quadagno, Quadagno & Associates |
| As university administrators search for card systems that work from a variety of departmental perspectives, they face daunting challenges, and not just from external sources. The continuing march of technology and the need to have 'the new' work with 'the old' compound these challenges, especially those emanating from other departments. The 'value triad' proposes a 'value proposition' that considers the customer, product and application. Changing any one of the triad's components changes the value proposition. Our goal is to understand exactly which components of the triad and/or 'value chain' must change or will change as we move from one university department to the next. Only by understanding each end user's needs can we hope to have a single card system used for the benefit of the entire school, regardless of the card technology we elect to use. This presentation will suggest practical methods for using the value chain to overcome challenges associated with school-wide participation in card programs. |
| 10:00-11:00 (I) "The Game of College Life" is a Winner! - Jeanine Brooks and Shirley Darr, University of Alabama |
'The Game of College Life' was an innovative and successful program implemented by Auxiliary and Support Services at the University of Alabama. The goals were:
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| 10:00-11:00 (T) Card Fabrication Methodologies and Cost/Performance Tradeoffs - Harold Schofield, Atlantek, Inc. |
The presentation will include:
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| 10:00-11:00 (S) Architecture of a Smart Card Program: A Case Study of the Foothill-De Anza Community College District - Anthony Kim, DA Management and James Keller, Foothill-De Anza Community College District |
| What is involved in the design, building and furnishing process of implementing smart cards in a multi-campus college district? We will examine the FHDA smart card project, defining the potential benefits and pitfalls of putting such a program in place. Analysis of the FHDA card program will outline what to look forward to and the lessons learned. |
| 10:00-11:00 (T) Gold Corporate Presentation - Locking Doors Through Innovation - Scott Madden, TESA Entry Systems |
In today's environment, the management of a facility's security has taken on more importance than ever. The way that a facility locks its doors is going through the biggest transition in history. Consider the enormous success of electronic locks (e-locks) in the hospitality industry over the past few years. As a result of this success a new generation of electronic locks designed for commercial facilities has emerged. TESA Entry Systems, Inc. invites you to this seminar to discuss:
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Sunday, March 12, 2000 - Afternoon |
| 1:00-2:00 (S) Gold Corporate Presentation - smALL Campus Card Systems - Tom Hilton, The CBORD Group, Inc. |
| For too many years administrators have made incorrect about the relationship between campus size and campuswide card program success. In fact, a campus of under 2,000 students can have a very successful campus wide card program. In order to convince unbelievers, this presentation will describe a few case histories of small campuses that have created and maintained successful programs. Several invited administrators will present their programs, and some others from campuses who representatives are unable to attend will be described. The differing aspects of their successful programs will be discussed and shared. |
| 1:00-2:00 (T) Introduction to Smart Cards - Gilles Lisimaque, Gemplus Corp. |
| Smart Card usage is expanding on university campuses, sometimes replacing existing technologies, but often allowing new functions to be securely implemented. This presentation will explain the technology used by the chip embedded in the plastic, the advantages of smart cards, and new challenges facing the industry. |
| 1:00-2:00 (B) Campus Politics - How to Use the System to Grow Your Card Program - Andy Bland and Bob Piwonka, Texas A&M University |
| As card administrators we know that it's not the same old ID card any more, but how do we get the word out about how valuable the card and card systems can be? This presentation will discuss how services are expanding on the Texas A&M campus, and how we have managed to take most of the politics out of the process. If you are having a problem selling the one card idea on campus, this presentation may offer ways to jump start it! If your system needs new direction, this session will offer new ideas on how your system can be expanded into areas you may not have considered. |
| 1:00-2:00 (M) Successful Marketing... Is Easy When You Know the Way - Valerie Shafer, Ohio State University |
| Ohio State has one of the largest card programs in the country, due in part to successful marketing. Valerie has attended NACCU's and the AT&T User's conferences for many years, and has picked up many new marketing ideas. She will share at least 25 proven marketing ideas or projects that can be adapted to any size school, as well as any size budget. Session will include samples whenever possible. |
| 1:00-2:00 (B) Disaster Recovery - Tom Bell, SUNY Geneseo |
| Many campuses have embraced the concept of the "single campus card." That card has become a very essential part of campus life. The importance of the card has shifted from a spoke on the "campus wheel" to the hub of the wheel. Services involving personal security, banking and access revolve around the functions of the card. The card has become an important "key" to many essential campus operations. Take the card away and imagine the confusion. Campus disaster recovery programs have not kept pace with the card industry. In this session we will explore the important points to be included in a comprehensive "Disaster Recovery Program" and where the single campus card might fit into the issue of disaster recovery. This presentation will incorporate video and audio clips. |
| 1:00-2:00 TBD |
| 2:30-3:30 (B) Gold Corporate Presentation - Access Control: Theory and Practice - Theory Hour - Lowell Adkins, AT&T CampusWide |
| Security is an increasingly important element of campus life, and many institutions are considering implementing enhanced access control/security systems and components. This two-session (the second session runs from 4:00-5:00 pm) joint educational presentation by AT&T CampusWide, UCLA and Seton Hall University provides both concepts and solutions to assist you in identifying and addressing the "why, what and how" issues that will drive the decisions about access control solutions for your campus. This first session, focusing on access theory, will include a conceptual discussion that explores the spectrum of business, operations, physical security, customer and legal/policy issues that should be carefully identified, considered and addressed before you install the first access control device on your campus. |
| 2:30-3:30 (B) Integrating with Financial Institutions - Tom Barlow, Xavier University |
Integrating with Financial Institutions? LEARN what you should be considering and LEARN what the financial institutions are wanting, only if you plan on mapping for the long term. |
| 2:30-3:30 (I) Student Health Care: The Next Generation Campus Card - Justin Monk, Dreifus Associates, Ltd. |
| With the recent success of health care projects such as the Western Governors Association Health Passport Project and national health projects such as the German Health Card, health care is emerging as the next dominant application in the smart card market. This presentation will give a brief summary of the latest health care initiatives and why college and university campuses provide a perfect environment to add health care to existing and future card programs. In addition, this presentation will discuss design considerations as well as a migration path for new and existing card platforms to launch a health care card, and will examine costs and benefits, vendors, and integrators. |
| 2:30-3:30 (M) Marketing the Penn State id+ Card Program - Joel Weidner, Dave Rose, & Tinamarie Rayno, Pennsylvania State University Auxiliary Services |
| The program will present a case study on how Penn State went about creating the identity of the id+ program. This program includes calling card services, a banking feature, multiple online services, and smart card stored value services. Over 90,000 cards are currently in use at 23 campus locations. A vast amount of new information had to be communicated to potential customers. In order to minimize customer confusion, individual identifies were created for the various components. The presentation will share the various strategies and marketing pieces that were developed for the program. |
| 2:30-3:30 (T) Biometrics 101 - Mike Harvey, Cherry Electrical Products |
The presentation will include the following:
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| 2:30-3:30 TBD |
| 4:00-5:00 (S) Access Control: Theory and Practice - Practice Hour - Lowell Adkins, AT&T CampusWide; Steve Duim, UCLA; Dennis Garbini, Seton Hall University |
| Security is an increasingly important element of campus life, and many institutions are considering implementing enhanced access control/security systems and components. This two-session (the first session runs from 2:30 - 3:30 pm) joint educational presentation by AT&T CampusWide, UCLA and Seton Hall University provides both concepts and solutions to assist you in identifying and addressing the "why, what and how" issues that will drive the decisions about access control solutions for your campus. This second session, focusing on access practice, will include discussion of two real-world access control programs and experiences form the perspectives of both a large public university (UCLA) and a small private university (Seton Hall), designed to offer practical information about implementing and operating successful university access control programs. |
| 4:00-5:00 (T) Gold Corporate Presentation - Integrating Advanced Telecommunications Services with a Campus Smart Card: Keith Franco, Z-Tel Telecommunications, Inc. |
| This presentation will highlight the challenges facing today's higher education institutions in delivering effective communication solutions to students for administrative and personal communications. Special emphasis will be placed on implementing integrated traditional telecommunication services with advanced features and internet connectivity. All of this functionality starts with a common thread, the campus smart card. |
| 4:00-5:00 (B) Business Planning for ID Card/Financial Institution Partnership - Peter Livingston, Stark/Livingston, Inc. |
Based on extensive experience in analyzing business opportunities for financial institutions and university ID card programs, this presentation outlines campus strategies for considering, analyzing and approving ID card partnerships. Key issues to be addressed include:
The presentation also will include worst/expected/best case scenario analyses based on several real-life programs, which will show how variations in assumptions affect likely returns. |
| 4:00-5:00 (S) The Colby College Student ID Card: A Success Study - Ruben Rivera, Colby College |
Colby College has implemented a multi-technology, multi-application card called 'The Colby Card'. It carries the following technologies and applications:
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| 4:00-5:00 (T) Did My Eelskin Wallet Erase My Mag Stripe? Understanding the Science Behind ID Technologies - Chris Corum, CyberMark |
| A solid understanding of how ID technologies function can help us better comprehend and plan our campus card programs. In the style of 'Bill Nye the Science Guy' (ask your kids if you don't know the reference), a hands-on investigation of the fundamental science behind common card technologies will be presented. Understand barcodes, mag stripes, junkstripes, OCR, smart cards, and proximity cards. Investigate potential security risks involved with different technologies and explore techniques that card issuers are employing to combat fraud. And find out why an eelskin wallet won't erase your mag stripe. |
| 4:00-5:00 TBD |
Monday, March 13, 2000 - Morning |
| 8:00-9:00 The Future of Card Technology - Ben Miller, CardTech/SecurTech |
| no description available |
| 10:30-11:30 (T) Gold Corporate Presentation - Campus Cards, Campus Networks, and the Internet: The Millennium-Enabled Campus is Here - Bill Norwood, CyberMark |
| To date, campus cards have been a physical tool used for geographically- based identification, access control, and payment. That worked pretty well when campuses were predominantly geographically-based. Today campuses are increasingly networked and virtually-based entities. Campus cards, as we have known them, remain a step behind the 21st Century campus. CyberMark is addressing this situation with its new suite of applications that capitalize on your campus networks, the Internet, and the security and power of the smart card. See how these new developments can enable your campus to control access to public PCs and applications; track cardholder use of network resources; recover costs through fee-for-use functionality; automate student elections; and enable card revalue and e-commerce through the Internet. The future of campus cards is deployed and operational at many of CyberMark's 30-plus Millennium-enabled institutions. |
| 10:30-11:30 (B) Creating Consumer Demand, Building a Marketplace - Kendra & Dovell Bonnett, K-Vell Consulting |
| This presentation will highlight two important aspects of marketing: the importance of understanding why consumer interests must be considered, and the value of choosing the appropriate industry upon which to model a business case. Consumers are the ultimate customers for any card technology. They must know the benefits of carrying the cards in their wallets, and the card issuers must create environments that encourage customers to keep the card in their wallets. Many current smart card marketing focus on the memory, security and processing capability of microchips but do not translate these features into applications and benefits that can capture the imagination of the consumer. This presentation will examine some new consumer-oriented approaches that technology companies can use in their marketing efforts. |
| 10:30-11:30 (I) Campus ID Cards and Beyond: Other Uses for Card Systems Beyond the Campus ID - Deb Hoefer, Mesa State College |
| At Mesa State College, we have found that money can be made by creating 'specialty' cards for different departments on campus, including Summer Conference Cards, Inventory Cards for the Recreation Center and Game Room, and Library Cards for non-Mesa State College graduate courses held onsite. Additional planning for new ideas is ongoing. This session will describe the reasons for these special cards, the design work and time associated with them, and how the program is working, including the revenue received by the ID office for producing the cards. |
| 10:30-11:30 (S) LMU Card - A Small School in a Big Way - John Beckwith, Loyola Marymount University |
| This presentation will highlight the history of The LMU Card's development, its current structure, and ideas for the program's future. The presentation will also include discussion of what it has taken to make the Card program work, including the multi-support level, flexibility, openness to change, etc. |
| 10:30-11:30 (M) Gutenberg vs. Bill Gates: Combining Old and New Technologies to Market Your Credit Card Program - Heather Powell, University of Minnesota |
| Are you still relying on the printing press like it's the 15th century? Print materials are expensive and out of date the minute they're printed. Find out the psychology behind shifting your marketing efforts toward electronic media. Get some new ideas on how to use 15th and 21st century technologies to communicate your message in a way that will make your customers listen. |
| 10:30 - 11:30 (B) Gold Corporate Presentation - Multibank Application in a Campus Environment - Wendy Buterbaugh, Pioneer Systems/Diebold |
The presentation will include discussion of the following:
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Monday, March 13, 2000 - Afternoon |
| 2:00-3:00 (T) Gold Corporate Presentation - Off-Line Access Control: Integrating With Your Campus Card - Felix Mira, VingCard PERSONA |
| Do I want to use my campus ID card as a key? What are the implications if I do? Is it a security risk? How does the access information get encoded on the card? There is clearly a lot to think about when considering a card-based access control system. This session will help you sort through some of the details. You will be presented with topic-related issues and ideas. We will encourage open discussion and information exchange. |
| 2:00-3:00 (S) Effective Practice Presentation - Web-Based Value Addition Page for a Collegiate Debit Program - Jeff Cuppett, Harvard University Crimson Cash Program |
Harvard University has created the first-ever online, real-time value addition Web page. From the comfort of their dorm rooms or offices, students and staff can surf into www.cash.harvard.edu with their credit/debit cards, and within one minute, load value from their bank cards to their Crimson Cash accounts. The Crimson Cash Office has become virtual - it never closes. And there's a transfer station on everyone's desk (location, location, location). The idea was born from a student's suggestion, and was developed in conjunction with JSA Technologies, a company formed by an ex-student employee. |
| 2:00-3:00 (T) Foundations in Card Technology (Mag Stripe) - Kiran Gandhi, MagTek |
| no description available |
| 2:00-3:00 (T) Products and Technology: Selection Options for Easy Migration to the Future - Bruce Urquhart, PubliCARD |
| Fast-changing technology is making product and system decisions more difficult. This presentation addresses some of the issues and considerations for universities planning to install or upgrade to a card system. Smart card platforms, JavaCard, Multos and Windows SC will also be discussed. |
| 2:00-3:00 (B) Building the Infrastructure to Support Your Card - Tim Aaron, Aaron & Associates |
| This presentation will include a discussion of the importance of defining infrastructure needs within the larger context of business planning, referencing other conference presentations and emphasizing how many of the pieces fit into a larger strategy. Aspects of the infrastructure include the card office, policies and procedures, and account reconciliation. This is a repeat of last year's well-received presentation. |
| 2:00-3:00 TBD |
| 3:30-4:30 (B) Gold Corporate Presentation - Overview of a Successful On-Campus Implementation Strategy - Phreda Devereaux, Citibank |
This presentation will include discussion of:
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| 3:30-4:30 (T) Biometrics - Today and in the Future - Dr. Jim Wayman, U.S. Biometric Test Center, San Jose State University |
| Biometric identification uses human physiological and behavioral characteristics, such as hand shape, fingerprint or voice pattern, to recognize individuals. These technologies have been successfully used with campus cards to prevent unauthorized transfer of cards between individuals. In this talk, we will review all commercially available biometric technologies and discuss their current and potential campus applications. |
| 3:30-4:30 (M) The ABCs of Campus Card Web Sites - Robert Huber, Robert Huber Associates |
| Development of a campus card web site should be coordinated with other marketing communications to be effective. Unfortunately, many web sites emphasize the "flame" instead of the "sizzle." This session will outline the basic elements essential to all campus card web sites. What should web sites include and not include? How can I use my web site to promote my campus card program and reduce labor for my Card Service Center? An independent management consultant will provide practical suggestions for developing and evaluating web sites. This program is not a technical session, but is intended for campus card managers and administrators. |
| 3:30-4:30 (S) Managing Technical Resources in a Smart Chip Program - Liz Taylor, Suellyn Hull, and Jeffrey Schwarz, The University of Arizona's CatCard Office |
| This presentation will describe what is needed in managing technical resources when a school implements a chip-based smart card program. Often, a campus card program is unequipped with the necessary technical expertise to implement a smart card program. The technology of the mag stripe environment is quite different than what is involved in a chip-based smart card environment. Highlights will include discussion of card production, retail acceptance points, user card maintenance, and merchant payments. Specific examples of obstacles and successes associated with the University of Arizona program will be given, providing a framework for institutions thinking about a smart card program. |
| 3:30-4:30 (T) Enabling Change: How Chip Technology Will Be Impacting Our Day-to-Day Lives - Randy Vanderhoof, First Access, Inc. |
| This presentation will offer an industry-wide overview on where chip technology is heading and how it will affect our everyday lives. It will provide statistics about consumer attitudes towards smart cards and exciting new smart card-enabled programs that are offered today or are coming soon in both our professional and private lives. The presentation will also touch on the work being done at the Smart Card Forum and the opportunities for universities to participate. |
| 3:30-4:30 - TBD |
Tuesday, March 14, 2000 - Morning
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| 9:15-10:15 (T) Gold Corporate Presentation - NACCU/Dupont Card Durability Initiative - Bill Deep, E.I. Dupont de Nemours & Co.; Dennis Caulley, Caulastics |
This presentation will cover:
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| 9:15-10:15 (B) To Chip or Not to Chip? That is the Question: Once You Make the Decision, How Do You Fund It? Feryal Allen, Indiana University of Pennsylvania |
| The presentation will cover how Indiana University of Pennsylvania upgraded from its one-card mag stripe program to a chip-based system, and how to use your creativity and expertise to create new sources of revenue to fund the your upgrade. In a time of scarcity of traditional funds, IUP partnered with businesses and vendors to successfully upgrade its program and re-card the campus. The presentation will also address how IUP overcame obstacles before, during and after its upgrade. |
Topics to be covered will include:
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| 9:15-10:15 (T) Gold Corporate Presentation - TCP/IP Communication Networking On-Line Point-of-Sale Systems and Access Devices - Greg Baker, College Enterprises, Inc., Card Systems Division |
| This presentation offers the opportunity for colleges and universities to learn about how to place on-line systems on the campus "backbone," in order to virtually eliminate the need for "custom wiring." The advent of new TCPIP connectivity devices (open architecture and not proprietary) is permitting on-line systems to function without any decrease in transaction speed, thus permitting virtual campuses on a Wide Area Network (WAN) to participate in on-line systems without the need for lease lines, phone lines, etc. |
| 9:15-10:15 (S) The Pains, Gains & Glory of an ID Card Office - Joseph Poole, The St. John's University StormCard Office |
| St. John's University aggressively moves forward into the 21st Century with their StormCard Program leading the way. St. John's simultaneously migrated their ID Card system to a Multi-Technology OneCard System and their Campus from a 100% commuter University to a Partial Resident Program. The StormCard Office has the responsibility of managing, coordinating and/or developing the following:
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With this much growing responsibility, there are going to be Pains, you strive for the Gains and if you hang in there you may just see a little Glory!
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| 10:45-11:45 Closing Session: College Services in the Age of Learning - Dr. Richard Skinner, Georgia G.L.O.B.E. |
| The Information Age and the Internet Era will soon be replaced by the Age of Learning, a time when learning will become as essential and as pervasive as farming was to an agrarian society. Pressures and opportunities to commoditize, atomize, customize and personalize, activated, and democratize learning to meet unprecedented demand will cause price to become less of a method of differentiation among institutions. And if "brand" is less important, will the critical factors to colleges and universities become content, community, and service? |