Career Opportunity

Job Title: Manager, Card Services

Job Summary: Under the general direction of the Assistant Dean of Students, Director of Housing and Residential Life, the Manager of Card Services plans and assists in implementing all technical, administrative, and program aspects of the University's integrated identification card services for all departments, students, staff and faculty.

Required Applicant Documents: Resume, Cover Letter

Duties and Responsibilities: Provide leadership and management for the University identification card project; set departmental goals and priorities; resolve problems and adjust departmental activities in response to the changing needs and demands of the University community.

Plan and coordinate the implementation of services and activities for the centralized ID card project; establish project milestones, deadlines, risks, and resource allocation; evaluate and assess project successes and deficiencies; make recommendations to Division and University leaders.

Select, train, supervise and evaluate office staff; determine and recommend staffing needs; determine work assignments and work schedules to most effectively meet the One Card Office needs.

Design and implement One Card database management procedures; insure the security, currency and stability of One Card databases; arrange for data synchronization and transfers with key University data managers.

Design and implement installation, management, maintenance, and troubleshooting procedures for all One Card project hardware, including servers, workstations, and card readers.

Determine correct network security policies and network configurations; coordinate the implementation of appropriate network settings with the appropriate University administrators.

Assesses and coordinates the implementation of efficient and effective software systems for ID card production, management, usage, and billing.

Manage the day-to-day delivery of the ID card project, including maintenance of computer systems, files, records, budget, correspondence and reports; perform office management duties for the One Card Office; direct the work flow and supervise the necessary administrative paperwork, manage electronic records and file systems to support the ID card program, including fiscal, personnel and student records.

Manage the fiscal affairs of the department, including budget development and priorities; exercise direct fiscal control over approved office budget.

Approve expenditures and prepare budget reports and projections; will set fees to users, oversee billing and accounting procedures for office.

Develop policies and procedures and communicate to campus constituents and off campus vendors.

Market future activities and services of the One Card Office; plan and implement recruiting and promotional strategies to attract university clients and off campus vendors; assist with the negotiation of contracts with University clients and off campus vendors.

Collect and analyze program data; evaluate program effectiveness via qualitative and quantitative measures from clients (departments utilizing card services and students); identify areas for improvement and institute changes as appropriate.

Work collaboratively with various units across the university, which utilize the ID card for service delivery of educational and social activities.

Keep informed about policies, regulations and state and federal laws that affect ID card management.

Maintain a thorough understanding of card technology, including hardware, software, and networking; make recommendations for the adoption of new or improved technologies.

Manage special projects which may be on-going or short-term, may generate revenue, and which require planning, coordination, supervision and thorough knowledge of the ID card system including knowledge and understanding of technical systems and equipment; or studying new methods for providing services and/or improve efficiency for integrated card functions.

Serve as a member of the Division of Student Affairs Team. Perform related duties as required.

Minimum Qualifications: Bachelor's degree earned and a minimum of three years of relevant experience, preferably within a card office. Demonstrated knowledge of card access systems and ability to identify and resolve day-to-day Identification card system problems. Excellent administrative and organizational skills, including ability to identify and resolve administrative problems. Excellent interpersonal skills and ability to work effectively with faculty, staff, students, administrators as well as external agencies/groups and the public, including the ability to interact effectively in a culturally and ethnically diverse community.

Preferred Qualifications: Prior experience with the implementation and administration of a One Card office within a College or University setting. Special Instructions to Applicants Bucknell University values a diverse college community and is committed to excellence through diversity in its faculty, staff and students. An Equal Opportunity/Affirmative Action Employer, Bucknell University especially welcomes applications from women and minority candidates.

The screening and selection process is currently underway and will continue until a successful candidate is chosen. Thank you for your interest in this position. Applications must be completed online at http://www.bucknell.edu/jobs.