13th Annual NACCU Conference

Session Descriptions
Quick links:
Breakout Sessions 1
Breakout Sessions 2
Breakout Sessions 3
Breakout Sessions 4
Breakout Sessions 5
Breakout Sessions 6
Breakout Sessions 7
Sessions are classifed in the following categories:
(Be) Beginners (B) Business (M) Marketing and Innovations (T) Technology (S) Security (G) Gold
Thursday, March 30

General Session - Keynote Speaker 8:45 am - 9:45 am
“I’m Their Leader, So Where’d They Go?”
     Larry Johnson
Learn leadership skills for the 21st Century. In this exciting presentation, Larry shows you how to acquire the traits of today’s best leaders. You’ll learn how to: build a world class, quality obsessed, customer driven organization; step outside old paradigms to achieve new possibilities; create excellence by empowering others; establish a vision that will inspire team work; instill within your organization the drive to be the very best; eliminate the “inaction of bureaucracy” in your organization so people can focus on the important issues of quality, customer service, market responsiveness; make the psychological adjustments required to transition from being a “do’er” to being a leader; and communicate your vision with confidence and power.

Larry’s nine years in the trenches as a manager in health care and in government, plus 17 years as president of his own consulting firm, have given him the breadth and depth of experience to deliver practical, no-fluff solutions (in an outrageously funny style!) Larry is the author of “ABSOLUTE HONESTY: Building A Corporate Culture That Values Straight Talk and Rewards Integrity”

Educational Breakout Sessions 1                      11:15 am - 12:15 pm

“Challenges and Successes of Implementing the One Card System” (Be)
    Janet Cooper, Elon University
This session will discuss the challenges and successes that Elon University faced during implementation of their one card program and the rapid growth of the program over the last five years. In addition, you will see how we utilize many campus resources to operate this successful card program, and will understand the long process we faced to get RFP approval. We have been faced with rapid growth-what does this mean for the Phoenix Card Program?

Janet Cooper has been with Elon University for 13 years. She worked in the Office of Residence Life for seven years before accepting the position of Manager of Phoenix Card Services. Janet has served as Manager from inception of the card system in 2000. The Phoenix Card has a variety of uses including dining, vending, off-campus, laundry, print management, copying, event access, bookstore, library, Health Services, Mail Center, and video imaging.

“Days of Our Lives” (B)
     Shirley Everson, University of Minnesota and Kevin Kuntz, TCF Bank
Some days, partnerships are exhilarating and full of possibilities. Other days, you may feel it would be better to suffer from a case of temporary amnesia. For your viewing pleasure, we offer a lighthearted look into the successful banking relationship developed between the University of Minnesota and TCF Bank. Learn what has (and hasn’t) been effective when building this relationship over the past 11 years. While we’ve never fallen into a coma, realized we were married to our sibling or discovered we had an evil twin - we think you’ll find our story just as interesting!

Shirley Everson has been with the University of Minnesota for over 35 years. She worked in Student Financial Aid as a Financial Aid Counselor and Fiscal Officer, and for the last 12 years has been Director of the U Card program and has played an integral part in its planning and development. Shirley had the privilege of serving on NACCU’s Board of Directors for 6 years, of which she was President for three.

Kevin Kuntz is responsible for developing and maintaining TCF campus business relationships throughout Minnesota, Michigan, Illinois, Colorado, Wisconsin and Indiana. He is a 25-year employee of TCF and has worked in multiple roles including branch manager, region manager and director. Kevin earned his BA degree from Augsburg College and is a graduate of the Consumer Banker’s Association Graduate School of Retail Bank Management.

“The Journey Off-Campus - The Rest of the Story” (M)
     William McGee, Clemson University
Last year we told you the story of the new off-campus program at Clemson. We shared our projections and hopes for the program. Now you will have a chance to see what really happened. Did it meet our expectations? We will look at the choices we made and tell you which ones worked and which could have been better, as well as what we would have done differently. How did the numbers compare to what BbOne projected? Join me and I will tell you the rest of the story.

William McGee has served as Director of Tiger1 Card Services for Clemson University for the past four years, Prior to joining Tiger1, William served as the Assistance Director for Residential Computing at Clemson University. William began in 1988 in the telephone industry as a Central Office Technician on Stromberg-Carlson digital switches, and worked in the communications industry until 1999 when he decided on a career change to higher education.

“Card Technologies for 2006 - 2010” (T)
     Dennis Caulley, AccessID, Inc.
Gain an understanding of card technology trends in the university, corporate, and government marketplaces, and evaluate the relative merits of each as they apply to your institution. We will discuss historically common applications for magstripe, bar code, RF (contactless), and contact chip, the reasons behind those applications, and what changes to expect in the next few years - including relative street prices for these technologies. Find out what can be done today and tomorrow with emphasis on logical access, secure payments, and other applications not currently card based.

Dennis Caulley, Vice President, AccessID, Inc., has been involved in the card industry for over 30 years. He served as CEO and CTO of Caulastics prior to joining AccessID and led groundbreaking work in composite card formulation and contactless card manufacturing. He is chair of the Application Profiles subcommittee of the ANSI Card Durability Service Life Task Force, and a Board Member of the DSA.

“Web-Based Door Access Management” (S)
    Terry Quinn, University of Idaho
Learn how a Web-based door access management application was developed and implemented at the University of Idaho, and how it has helped building managers, facilities management, and cardholders. Take a look at the history of door access control at the University of Idaho with reference to physical locks/keys, offline locks, and online locks, and find out why the Web management application is so useful.

Terry Quinn has been involved with the University of Idaho’s Vandal Card office since 2000. He is responsible for management and development of institutional ecommerce and the campus card system. Accomplishments include Web-based door access management, Web-based cardholder reports, and an external application card barcode interface. The system has grown from 150 devices including roughly 30 doors to 400 devices and 200 doors.

“Security - Back to the Basics: A Tale of 4 Projects in ‘05” (G)
    Adam Thermos, Strategic Technology Group
Find out how Strategic Technology Group has helped four schools advance their card program security over the past year. Rhode Island Community College System ( 4 campuses using Honeywell), Worcester State College (using Software House and Blackboard), Johnson and Wales University (four campuses using CBORD and GE), and U-MASS Dartmouth (using CBORD and LENEL Bio-Labs / Level 3).

Dr. Thermos founded Strategic Technology Group in 1989. He carries a Magna Cum Laude Law Degree (LL.B.), a Cum Laude BA, and MA in Criminology, MA in Education, and PhD in Criminology and Criminal Justice, in addition to military training as NATO Navy Cryptographer and Electronic Countermeasures Specialist. He is the originator and designer of a multitude of systems from Harvard U. and Brown U. to BYU, and is the designer for the SUNY Schools and the Private Ivy League. More info: www.drthermos.com.

Educational Breakout Sessions 2                       2:00 pm - 3:00 pm

“Managing Your Own Off Campus Card Program” (Be)
     Ann Marie Powell, New York University
As colleges and universities look to increase their programs, more are looking at the off-campus market. Many programs never go off campus due to the belief that it is too costly, their staff could not support the venture, and they do not know where to begin. Running an off-campus card program does not require a large staff or a lot of extra resources. This session will explore on and off-campus options that may have not been considered for those who do not want to outsource their off-campus program. Why share the revenue with another source when you can do it yourself?

Ann Marie began her career in the campus card industry with AT&T CampusWide as a Client Site Integrator. In 1997, she accepted a position at New York University, and is currently the Director of NYUCard Services Campus Cash Program. She is responsible for management of the Card Center, OneCard System, and daily operations, as well as development of the plan for expansion of the system.

“Paved Paradise... And Put Up a Parking Lot” (B)
     Matthew Drummond, Duke University
The main focus of the presentation will be a case study of how Duke University uses its current one card system to control access to the many parking areas at the University and Medical Center. We will address the challenges of meeting the parking needs of students, faculty, staff, patients and visitors. This session will also discuss other types of parking situations such as event parking and how one may use technology to help distribute passes, control access and retrieve analytical data. This session will include live demos.

Matthew Drummond, Director of the DukeCard Office at Duke University, has been with Duke since April 2002. He was previously the Program Administrator for the Tiger 1 Card Office at Clemson University for about five years. He has been a member of the Onity Education Advisory Council, Blackboard Transaction System User Advisory Board, Blackboard Transaction System Product Advisory Board and Pharos Systems Customer Advisory Board.

“Marketing Without a Marketing Department” (M)
     David Looney and Leila Cantara, University of Florida
How do you approach the marketing needs of an ID card office that doesn't include a dedicated marketing staff? We will walk through the process developed at the University of Florida, and will show how we put together the materials to create a successful marketing plan.

David is Assistant Director, Business Services Division, and has served as Director of Technology Services, and ID Card Services Manager. He came to the University of Florida in 1996, after serving as Director of Campus Support Services IT for Aramark Corporation. David received his CS degree in Business Administration with a major in Decision and Information Sciences from the University of Florida in 2002.

Leila is an Administrative Assistant, Business Services Division. She manages administrative office functions and the Gator 1 Central operation. She began working in Business Services in 1992 and previously worked in academic departments in administrative support and technical editing roles. Leila serves as the NACAS South Conference Coordinator, a position she has held since 2002.

“Leveraging Your System's Capability to Automate Patron Data Maintenance” (T)
     Robert Latour, Amherst College
Amherst College has tackled the intricate task of automating maintenance of our ID card system's patron information. Data is imported from our college's central repository, Datatel, and many scheduled processes have been created to perform tasks including granting privileges, activating or inactivating accounts, and managing debit and credit plans. Using PLSQL in batch files to export formatted data for import into outside applications will be discussed, as well as how we have partnered with other departments to systematically provide them with data and reports. To conclude, we will explain how to export patron pictures to another server for use in an online campus directory.

Robert has been at Amherst College for nearly five years. He began as a Desktop Computing Specialist. When the OneCard system moved to IT in 2004, he added the role of OneCard System Manager. He oversaw the upgrade from Diebold Series 5 to Diebold CSGold (now CBORD). Robert received a BS in Business Administration concentrating in Computer Information Systems from Western New England College.

“Students Don’t Read - Using Word of Mouth Marketing on Your Campus” (G)
     Sean Glass, Higher One, Inc.
Do you market your program on campus by using posters and email? Do you wonder, as did retailer Jon Wannamaker, “Half the money I spend on advertising is wasted; the trouble is I don’t know which half?” During this session, I will introduce you to the concepts of word of mouth marketing and teach you what word of mouth marketing is, how it is utilized in the “real world”, how to utilize word of mouth marketing on your campus, and how to use technology such as blogging and instant messaging in marketing.

Prior to founding Higher One, Sean Glass co-founded the Yale Entrepreneurial Society and served as its founding President. Within YES, he provided the inspiration and leadership to lead the organization from a small group of five to over 1,000 members. He is responsible for the planning, design, production, and release of all marketing and promotional related campaigns within Higher One. Mr. Glass graduated from Yale with a BS in Engineering Sciences.

“Card Security - Inside and Out” (G)
     Bill Richardson, HID with Mark Bingham, Cawley Digital ID
Gain an understanding of contactless read/write smart card technology and the security benefits of using this technology in an Access Control environment. Learn what security printing capabilities can be incorporated and how to secure the ID printing system, as well as how it affects other applications on your campus. Presented by Datacard Group.

Bill is Technical Training Manager for HID. He has 22 years experience in EAC, 13 of those as Training Manager with Schlage/WSE, and now HID. Bill has created or adapted all of the training collaterals used in the HID iCLASS reader and card courses and provided content and management of the popular e-Learning program. He earned a Bachelor of Mechanical Engineering degree from University of Louisville in 1969.

Mark Bingham is the Managing Director for Cawley Digital ID. CDID has been providing card printing systems, proximity cards and supplies to colleges and universities for over 6 years. Prior to joining CDID, Mark was a Marketing Manager for Miller Brewing Co. and The Dial Corporation.

Friday, March 31

General Session 8:30 am - 9:30 am
“Perfecting Strategy Through Benchmarking and Business Intelligence”
     Dr. Jim Black
In Sun Tzu’s The Art of War, there are many parallels to the business of higher education. Perhaps most pertinent to us is the essence of war described in four dimensions: (1) know yourself (your institution’s mission, vision, strategic directions, and clientele), (2) know your enemy (your top competitors and aspirants), (3) know the ground (your campus culture, limitations, barriers and opportunities for change, priorities, traditions, symbols and artifacts, structures, and politics), (4) know the weather (the external environmental factors that will impact your institution and your business services). This session will illustrate how to use tools such as benchmarking, environmental scanning, just-in-time customer feedback, scorecards, and dashboards to improve the execution of strategies “on the fly” in order to affect outcomes—campus card user satisfaction and revenue generation in particular.

Dr. Black has delivered keynote addresses and training workshops for business leaders and educators worldwide. Areas of expertise include leadership, organizational change, customer service, strategic enrollment management, marketing, recruitment, and retention. He has served as a consultant for AACRAO, the National Association of Student Personnel Administrators, over 100 colleges and universities, as well as companies such as Microsoft and SAS.

Educational Breakout Sessions 3                       10:30 - 11:30am

“Sailing Through the Decision Making Process” (Be)
     Michael Spar, Adelphi University
I will show the you how to use a proven decision matrix and its components in order to logically assist in choosing your one card system provider. This session is based on a widely taught problem solving process used in the military. Journey from the problem of which provider to choose through a logical elimination process to the final conclusion.

Michael Spar has been the Associate Director of Business Affairs at Adelphi University for 3 1/2 years. His office at Adelphi is responsible for the present advancement of the One Card System. Prior to Adelphi, he was in procurement at State University of New York, Maritime College. He retired from the Army Reserves as a Lieutenant Colonel, after 28 years of service, where his last six years of service was teaching the “Decision Making Process”.

“Develop a Mission Statement for Your Card Office” (B)
     Tony Keife, Boise State University
This presentation will provide you with the tools help you develop a quick and easy Mission Statement for your office. It will provide you with a 1-2-3 step process for gathering information, garnering support and writing the statement. There will also be a hands-on exercise that will apply the techniques discussed in the session.

Tony Keife is the Manager of the Bronco Card office at Boise State University, a position he has held for almost six years. He also earned his BA in Secondary Ed and Masters of Science in Performance Technology degrees at Boise State. In his course studies for his master’s degree, he performed needs assessments and wrote the strategic plan for the Bronco Card office. He has facilitated the development of mission statements for other Auxiliary departments.

“Thriving with Your Campus Card (the Aussie Way)” (M)
   Joanne Cook, Deakin University
Deakin University’s Deakin Card has grown from the early stages of barely surviving with minimal acceptance to thriving and ultimately becoming self funded. This has been achieved through innovation in marketing as well as in the range of services being provided which were previously unseen in the campus card market in Australia. Deakin Card remains a leader in campus card systems in Australia and is currently driving the formation of an ‘Aussie’ campus card user group. This session will take you through the life of Deakin Card highlighting some of the marketing ideas and surveys which have been instrumental in growing the card operations from a mere 14 transactions in the first week to over five million transactions.

Joanne Cook began her career with the Deakin Card office in August 2002. As Deakin Card Coordinator, she is responsible for business operations and expansion of the campus card system across all campuses. She has been involved with implementing and revising risk management procedures for the system and most recently she has been involved in coordinating a project group which is aiming to re-launch and expand the functionality of the card.

“Duke vs. UNC... Self-Service on Tobacco Road” (T)
     Mike Freeman, University of North Carolina - Chapel Hill
     Matthew Drummond, Duke University
Participants will learn the value of using self-service technology to deliver a variety of campus services to streamline business processes while providing additional customer service. See how Duke University and the University of North Carolina have deployed self-service options to address account management, retail sales, food ordering and much more. Get information from schools which have different campus card and kiosk system providers. We will also discuss the return on investment considerations such as labor savings, increased revenues, and customer satisfaction. We will provide live demonstrations of each of our services. An interactive discussion on additional functionality will be encouraged.

Mike Freeman has been at University of North Carolina at Chapel Hill since 1986. He started at the University Book Store, was the Director of Card Services and Contracts from 1994 - 2001 and has worked as the Director of Auxiliary Service since 2001. Mike has a Bachelor’s degree in Economics.

Matthew Drummond, Director of the DukeCard Office at Duke University, has been with Duke since April 2002. He was previously the Program Administrator for the Tiger 1 Card Office at Clemson University for about five years. He has been a member of the Onity Education Advisory Council, Blackboard Transaction System User Advisory Board, Blackboard Transaction System Product Advisory Board and Pharos Systems Customer Advisory Board.

“Implementing Off-Line Door Access” (S)
     Jon Terry, Quinnipiac University
In this session, you will learn the best practices for choosing and implementing an off-line door access system. Quinnipiac University implemented VingCard Persona in all of our residence halls in a two year period. I will discuss who should be involved in the selection and implementation of equipment, implementation timeframes, what worked, and what I would do differently.

Jon Terry is the Administrative Coordinator in the Facilities Department at Quinnipiac University and is responsible for the Persona off-line access system and the Blackboard Transaction – Unix Edition’s on-line access. He has overseen door access expansion from 12 on-line door readers to currently over 1,800 Persona off-line locks and 100 on-line locks. He received his BA in Economics and his MBA from Quinnipiac University.

“Campus Card Marketing - the Next Stage” (G)
     Alicia Faugier and Leti Turnbull-Mason, Wells Fargo Bank
Are there different stages of marketing a Campus Card program? Participants will learn about the different ‘stages’ of marketing a Campus Card program. We will review best practices for introducing a program, the first year, and ongoing marketing efforts through the years. Wells Fargo will lead and facilitate the presentation and will have Campus Card managers from Universities share their experience in marketing the campus card program. There will also be an opportunity for the audience to share their ideas and experiences with their program.

Alicia Faugier has over 18 years of marketing and product management experience at financial institutions including Wells Fargo, Charles Schwab and Visa. She has extensive experience in product launches and marketing communications and has successfully managed her own consulting firm with clients such as Bank of America, Inktomi, and MasterCard. Alicia currently manages the Campus Card program at Wells Fargo Bank.

Leti Turnbull-Mason has over 19 years of marketing and product management experience both on the client side with firms such as Wells Fargo, Citibank, and AAA, as well as on the advertising agency side in account management. Leti currently is an Implementation Manager working with University and bank partners in the rollout and on-going marketing of campus card programs throughout the Wells Fargo footprint.

Educational Breakout Sessions 4                       1:30 pm - 2:30 pm

“Birth of a Card Office” (Be)
     Ruth Francis, University of Connecticut
In 2002 the University of Connecticut’s One Card Office was created. It took a limited use ID card to a full fledged $2 million card program that was expanded to its regional campuses across the State. At this session, you’ll learn what factors contributed to the success of the program as well as the setbacks and challenges you can avoid or prepare for.

Raised in France, Ruth Francis settled in Connecticut in 1983 where she pursued business and international language studies.
She has worked at the University of Connecticut since 1991 and was instrumental in the creation and administration of the University of Connecticut Card Office while volunteering at UConn’s language institute.

“Managing Your Off-Campus Merchant Program” (B)
    Robin Coleman, The University of Alabama
This session is for any school considering partnering beyond the campus community to expand their campus cards usage. This discussion will consist of the RFP process, bid evaluations, fees/commissions, contract negotiations, reconciliation and marketing. At the end of this session you will have an insight into the day-to-day process of a self-managed off-campus program.

Robin Coleman has been with the University of Alabama for 16 years, and serves as the Off-Campus Representative for the University’s Merchant Dial-Up program. She is the point of contact for initial inquiries, coordinates annual Merchant Dial -Up Bid Proposals with purchasing, serves on review committee for bid responses, trains merchants, collects and deposits annual merchant fees, and creates and maintains audit records.

“How to Successfully Market Your Card Program Utilizing Innovative Promotional Products” (M)
Alan Napoli, L.A.M. Enterprises
The main topic of this presentation revolves around utilizing promotional products to enhance the marketing efforts of your ID card program. We will discuss the Four Factors of Successful Promotions and how each factor can improve your marketing efforts. Examples of promotional products and their application within the ID card department will also be discussed. At the conclusion of the session, participants will know how to develop a marketing strategy by learning and understating important details such as the difference between Giveaways and Promotions and how to choose the appropriate promotional products.

Alan Napoli has been educating clients on printed and promotional products for over 25 years. He graduated from C.W. Post University in 1978 with a BS degree in Business Management. He has consulted and worked with many major colleges, universities, and Fortune 500 companies. Alan holds three professional certifications and is one of the founders of L.A.M. Enterprises, Inc. L.A.M. has been in business for 19 years.

“Out With the Chip; In with Online Flexible Spending” (T)
    Joel Weidner and Cindy Kellerman, Penn State
Since 1995, the Penn State id+ program had been using a stored-value smart chip program in laundries, copiers, vending and off-campus sales. The program never fully developed and in 2003 we conducted an analysis of the current program and looked at alternatives to correct program deficiencies. In the presentation we will review the process of approval of concept in December 2003 to the reality of a successful startup in the fall of 2004, covering administrative policies and procedures that had to be developed, as well as the technology in use. The presentation will focus on the expansion of the off-campus program, and statistical data will be shared showing the increases in fund balances and sales for the new program and the impact on the on-campus dining program.

As Associate Director of Information Systems, Joel Weidner is responsible for IT and card systems within the Penn State id+ program. In 2004 Joel managed conversion from a smart chip ID program to online debit. He also managed the ID card component of the recent SSN conversion project. Joel graduated from Penn State with a BS degree in Hospitality Management in 1982 and has been employed at the University for 23 years.

Cindy Kellerman, with Penn State for 15 years, has served as the Manager of the id+ Program since 2002. She is responsible for business affairs, administration, budgeting, marketing, and planning of the card office and id+ Program. Cindy played an integral role in the transition from the SSN to the PSU ID number as well as the transition from smart chip to an online program. She graduated with an AA in Business from South Hills Business School in 1991.

“Benefits of Card Industry Consolidation” (G)
     Read Winkelman, The CBORD Group, Inc.
Campus card system providers have changed significantly in the last five years. This session will focus on how those changes can benefit colleges and universities, and will offer real-life examples of how institutions have advanced their card programs with the latest technologies and services.

Read is responsible for managing the college and university sales and account management efforts for CBORD’s campus card systems and housing management systems. Read’s team handles the Odyssey PCS, CS Gold, Odyssey HMS, and Odyssey HMS Judicial product lines. Read has been with CBORD since May of 1995. Read earned his BA in Political Science from Carleton College in Northfield, Minnesota.

Educational Breakout Sessions 5                       2:45 pm - 3:45 pm

“Successfully Launching and Running a Community College Campus Card Program” (Be)
     Stacey Henecke, Kirkwood Community College
This presentation will focus on the challenges, obstacles, benefits, and steps to take when launching a community college campus card program. This session is for any school considering a campus card program and can also be beneficial for those new to a program. Discussion will consist of experiences from launching a brand new card program with minimal staff to dealing with everyday problems and advice on finding a vendor that best suits your college’s needs.

Stacey Henecke has worked at Kirkwood Community College for 16 years and is currently the Campus Card & C.Store Supervisor. She has been heavily involved in planning, developing, and implementing the EagleCard program. Responsibilities include supervising daily operations, card production, accounting, support, and marketing. Stacey received her bachelor’s degree from Mount Mercy College, and is pursuing her MBA at Saint Ambrose University.

“Building an Off-Campus Debit Program - Year 1” (B)
    Donald Smith, University of Georgia
Learn how to build an off-campus program in these modern times when competition has increased to include not only other companies wanting to run off-campus debit programs but also banks offering debit cards that can be used everywhere. What are the technical issues, the moral issues, marketing options, and the costs involved? How do you interest the merchants in your community to get involved? See what steps the University of Georgia has taken to answer these questions.

Donald W. Smith is the Department Manager for Bulldog Bucks, started in July 2004 replacing an off-line system. The program was expanded to off-campus in April of 2005. Donald has worked for the university since 1988. His first ten years were with the Food Services department. In 1998 he moved into the his current position were he has been overseeing integration of all the different cards on campus to a single card.

“A Marketing Plan for Small Schools” (M)
    Jessica Mrozek, Mount Union College
The session will focus on how to market your card office and/or card program when limited resources are available. We often see the big marketing plans and programs of schools who are able to dedicate a large amount of resources to marketing, but may have difficulty in finding how to make some of these same ideas work in a small school setting. This session will show examples from other small schools, show you how to create a marketing plan and budget to present to your administration, and then allow you to network with other schools to share what marketing tips have been successful.

Jessica Mrozek is the Manager of the Campus Card Office at Mount Union College. Jessica has been at Mount Union College since 2000, previously working as the Assistant Director of Student Activities. She holds a bachelor’s degree in English from Mount Union College and an MBA from Youngstown State University. Prior to returning to Mount Union, she worked in the field of public relations and marketing.

“Home Grown Credit Card Deposits” (T)
   Tony Kowalick and Jeff Clark, Skidmore College
Skidmore College developed and implemented an in-house secure ID card deposit system. Is this solution right for your card program? We’ll explore alternatives to third-party ID card deposit systems, and give not only a broad overview, but share the technical details as well. The session will demonstrate an integration of a Cold Fusion front end with CBORD Card Systems to allow users an online view of their accounts.

Tony Kowalick has been working for Skidmore College as a Programmer since 2000. A majority of his time is spent developing Web applications using Cold Fusion and Oracle databases. Previously, he worked as a Programmer for Berkshire Gas Company in Pittsfield, MA. He has a BS degree from SUNY Plattsburgh in International Business.

Jeffrey Clark is Director, Enterprise Systems in the Information Technology department at Skidmore College. Jeff joined the College in 2000 after 23 years in Nuclear Power, and budgeted, wrote the specifications for, evaluated vendors, and purchased the card system currently in use today at Skidmore College. Jeff is a member of the cBord Campus Systems advisory group, and a board member of the cBord Card Systems User Group (CCSUG).

“ID Card Issuance - Is Your Process Secure?” (S)
    John Ekers, Fargo Electronics, Inc.
All campus card systems battle against production of counterfeit IDs. How secure its your campus card program? What is the potential liability of a single false ID? Would it provide access to dorms, allow violations of student or staff privacy, or provide unpaid privileges in food service, bookstores, or campus events? An ID card is only as secure as the process that issues it. Card professionals should institute cradle-to-grave thinking in regard to issuing IDs. Learn how new technologies can help prevent unauthorized use of your card printing system for the production of fraudulent cards.

John E. Ekers is the product marketing director for Fargo’s software and solutions. Mr. Ekers directs overall electronic card strategy in addition to managing the Fargo Technology Alliance. Prior to joining Fargo, he worked as an independent business consultant in the field of smart cards and card technology. He also spent seven years in various business development and operations positions with Gemplus, a global manufacturer of smart card based solutions.

“Manage Printing, Cut Your Costs, and Save Some Trees, Too” (G)
     Chris Wyszkowski, Equitrac Corporation
     Frank Nardozza, The College of New Jersey
Have you looked at your printer or MFP output tray in the evening? How many dead trees – that you had to pay for – were left behind by students? Join us in this session to learn about your options for containing printing and copying costs in a campus card environment, and for ways to reduce your printing management workload. We’ll look at available solutions for minimizing waste and environmental impact, cutting your per-page costs, improving student satisfaction, reducing the IT management overhead – and, of course, recovering the output costs from students using campus cards.

Chris leads the Product Marketing, Marketing Communications, Sales Engineering, and Product Management teams. Chris was President and an original founder of ICG Research, and led the company from a local solution provider to a global expense management supplier. He has more than 17 years experience as an executive manager and software developer, and was educated in Canada at the University of Waterloo.

Frank Nardozza is the Associate Director of Access Technology at The College of New Jersey. He joined TCNJ in 2000 and spearheaded repositioning of TCNJ’s card program which includes a broad selection of off-campus vendors and unique card applications such as attendance confirmation, legal age verification, and cap and gown distribution. He also manages a wide variety of client server applications and is a Microsoft Certified Systems Engineer.

Saturday, April 1

Educational Breakout Sessions 6                       8:30 am - 9:30 am

“Running a Successful Campus Card Program on a Skeleton Crew - A Decentralized Approach” (Be)
    Brandi Hammen-Smith, Salisbury University
You can overcome staffing issues and still expand your campus card program by using a decentralized versus a centralized approach. At this session, we’ll discuss the reasons Salisbury University chose this approach, how our office is staffed, and the responsibilities involved with each employee and student employee. You too can help other departments become self-sufficient using the campus card system and can delegate responsibilities to employees in other departments in order to develop and grow your card program.

Brandi graduated from Salisbury University in 1997 with a BS degree. She started as an Office Clerk on the same day SU implemented their “Gull Card”. In 2002, she became the Gull Coordinator, and supervises one full time employee and on average 4 student employees. The Gull Card program has distributed over $ 1,151,000 to 26 off-campus vendors. Brandi is currently coordinating the RFP process and eventual replacement of the Campus Card System.

“The Care and Feeding of Student Employees” (B)
    Alexander Herzog, University of Nevada - Las Vegas
A number of One Card Programs rely heavily on student employees to run their front line operations. Yet many of us under-utilize their talents. We will discuss ways to better use your student staff, encourage stronger teamwork and create a fun but professional work environment. Using student development philosophy this session can make you a better student employee supervisor. In addition, we will cover how to deal with difficult student employees, creative discipline, and many other issues involving student employees.

Alex serves as the Associate Director of Rebel Card Services for UNLV. He supports his own endeavors in higher education through education with an AA from Adirondack Community College, a BA in Labor Relations from SUNY College at Potsdam, an MS in College Student Personnel from Indiana State University, an officer’s commission from the U.S. Army, and is finalizing an Educational Doctorate in Educational Leadership from UNLV.

“Ancillary Card Office Services” (M)
    Dr. Tony R. Warner, East Tennessee State University
This session will focus on the additional types of services, free or fee-based, that can be offered from a card office as ‘value added’ benefits to the campus. These services increase the ’value’ of the card office to the institution and can even provide additional income. Examples include: Name Badges, Class Rosters, Ticket Services, Payroll Deductions, Charity Donation support, Face Books, Digital Image Services, Emergency Messaging, Parking, Alarm Monitoring, etc.

Dr. Tony R. Warner is Assistant Vice President for University Center/ID Services. He holds 11 years experience in the Campus ID Card profession, and 32 years experience in Higher Education Administration. Degrees include an EdD in Higher Education Administration from East Tennessee State University, MS in College Student Personnel from Western Illinois University, and a BS in Management Science from Oklahoma State University.

“How to Make Your Campus Smart” (T)
     John K. Brueck, Jr., NOVA Southeastern University
The presentation will provide the attendee with a better understanding of what technology and advancements are available to better provide for customer satisfaction on campus through the use of Smartcard technology. The presentation will also provide information on Biometrics, its possible uses on campus and how Biometrics can compliment your Smartcard program.

John Brueck serves as Director of Campus Card Services at Nova Southeastern University, overseeing all Smart Card technology and associated Biometric initiatives, as well as program expansion to NSU campuses in South Florida, Jacksonville, Tampa, Orlando, Las Vegas, Puerto Rico, Jamaica and the Bahamas. John has 21 years experience in telecommunications, smart card technology, wireless, corporate disaster recovery, and I.T./Internet industries.

“Exploring Campus Access Control Technologies Off-Line, On-Line Hardwired and On-Line Wireless” (S)
    Henry Fell and Jim Primovic, PERSONA
Integrate all of your campus access needs for students, staff, conference guests, offices, classrooms, and meeting rooms by using your campus one card. We will discuss the difference between on-line and off-line needs and what it means as far as cost and control. How do you handle cards that are lost at midnight, room changes, maintenance staff entering the rooms, the need to lock a student off of the room, and winter and summer breaks? What does the future of campus access control look like with wireless on-line systems, kiosk, smart cards, and Web access? These and other card access issues will be discussed.

Henry Fell carries a dual role with PERSONA™ as the Technical Services Manager and as the Product Manager. Henry has been with the PERSONA™ team for over four years. Prior to working for PERSONA™, he was employed by VingCard and has a hospitality background with related card access experience.

Jim Primovic is the Southeast Sales Manager for PERSONA™. PERSONA™ provides High-Security Locksets to University facilities which consist of off-line, intelligent, stand-alone, electronic locking systems, utilizing magnetic stripe and Pin code technologies for customized individual access. Jim has been a part of PERSONA™ for over four years. Previously, he worked for VingCard providing magnetic card access to the hospitality market.

“Understanding Today’s Value Proposition for Campus Transaction Systems” (G)
    Tom Bell, Blackboard Inc.
The value the new generation of campus transaction systems brings to campuses may seem obvious but many campus card administrators fail to see the entire picture. We will illustrate value in terms of ROI (Return-on-Investment), cost savings and improved risk management. We will look at the impact of service solutions on Campus Mission, Vision and Strategic Planning. Tom Bell’s unique experience brings a very unique point of view to this program. Expect to leave with new perspective on the potential your work will bring to your campus.

Tom Bell is Vice President of Industry Relations at Blackboard Inc. Prior to this Tom served as Executive Director of Campus Auxiliary Services, Inc. at SUNY Geneseo. He has conducted dozens of seminars on ID technology, debit card systems, electronic imaging, and other technologies for groups including NACAS, NACCU, NACUBO, and Card Tech/Secur Tech. Tom was a founding Director of NACCU as well as President / Chairman of the Board for six years.

Educational Breakout Sessions 7                       9:45 am - 10:45 am

“A University Trend: The Evolution of a One Card Office from Beginning to Marketing” (Be)
    Kristy Vienne, Sam Houston State University
This presentation will provide a brief history of campus card systems, a comprehensive overview of features and capabilities of current systems, and a glimpse of the future of card systems. The session will be valuable for those new to the industry and for those evaluating new options for their current systems. We will also discuss developing business and marketing plans, and a policy and procedure manual and how to effectively utilize these plans as a road map for maintaining current programs while expanding services.

Kristy Vienne is the Director of Bearkat One Card Services at Sam Houston State University. Prior to this position, Kristy served as the Assistant Director of Auxiliary Services for One Card Operations at Northwestern State University. While at NSU, Kristy planned, implemented, and developed the one card program from the ground up. She holds a Masters Degree of Arts in Student Personnel Services and an undergraduate degree in Business Administration.

“The Planning, Pitfalls, and Payback of Implementing Pay-for-Print on Your Campus” (B)
    Beth M. Coyle, Berkeley College
Colleges and universities are spending millions of dollars each year on printing costs in their computer labs, classrooms, and libraries. The days of limitless printing are coming to an end as institutions begin charging print or computer lab fees. This session will provide an overview of the planning and execution of a pay-for-printing program that was implemented on six campuses of Berkeley College. Learn to plan, organize, and prepare for implementation of pay-for-printing on your campus, avoid commonly made errors, and learn the benefit of cost savings.

Dr. Coyle is the Campus Operating Officer at Berkeley College’s Garret Mountain Campus. She is also responsible for business and auxiliary functions for Berkeley’s six-campus system. She has over 20 years of higher education experience in operations, auxiliary enterprises and nonprofit and foundation management. She earned a bachelor’s degree at Trenton State College, a master’s from Rider University, and a doctoral degree at Nova Southeastern University.

“The Other Cardholder Population - Employees” (M)
     Scott Brannan, Temple University
Participants will see several different successful strategies that have been used to compel faculty and staff to use the card program. Examples will illustrate marketing “gimmicks” that generate deposits into the card system and promote use on campus. Marketing ideas such as departmental accounts and departmental bonuses and awards will be discussed, as well as marketing ideas that have not worked. You will learn ways to actively market directly to the employee population through your internal database.

Scott Brannan is the Assistant Director of the Access Card Office and Diamond Dollar Program at Temple University. Scott has worked in the ID card area for the past 3 years, with prior experience in finance and budget. Current projects include: developing an off-campus strategy for the Diamond Dollars Program; initiating digital photo acceptance for freshmen IDs; evaluating card marketing opportunities; and finishing MBA coursework.

“Synching with SIS (Auto-Updating the Card System Database)” (T)
    Frank Bartels, Hobart & William Smith
This session will prepare students to plan and build a process for updating a one-card database to match the Student Information System. Methods for defining the business rules of the institution and converting them to SQL and program logic will be covered. Understanding real-time and near real-time data flow considerations and handling process exceptions and reporting. Techniques for filtering records between data sets using null based logic are explained. This presentation will reveal the steps we took to prepare for and build a successful process to read Student Information data and update our One-Card system.

Frank Bartels, Sr. Solutions Analyst for Hobart and William Smith Colleges, is technical manager for the card system. He has held various positions from systems administrator and solutions analyst, to interim director of Enterprise systems since his tenure in 1996. He managed industrial information and control systems for 16 years before joining the Colleges, and holds an associate degree in Mechanical Technology.

“Do You Practice Proactive Information Security?” (S)
    James A. Pete and Emmanuel Moreno, Georgia Institute of Technology
‘Proactive information security’ is a title formulated by Georgia Tech Auxiliary Services to describe our approach to information security. We will introduce attendees to proactive information security practices and policies for Auxiliary Services and in particular card systems. We will cover the core components of this approach to include a review of various threats, the need for multiple lawyers of security, how to control network ports, patch management, viruses and worms, SPAM, Phishing, Spyware, and Intrusion Prevention Systems.

James Pete is the Director of the BuzzCard Center at Georgia Tech. He has over ten years of experience working with multiple card systems and programs at three different universities. During the past nine years, he has created and launched the BuzzCard Program for Georgia Tech. He holds Bachelor of Business Administration and Master of Business of Business Administration degrees from Temple University.

Emmanuel, or “Noel” as he’s commonly known, is a systems analyst/web developer for Georgia Tech Auxiliary Services. He is responsible for training new employees in information security, including policy, technology, and “best practices.” Noel holds a Bachelor of Science in Industrial Design, and a Master of Science in Information Design and Technology, both from Georgia Tech. Noel is also a freelance web developer/graphic designer in the Atlanta area.

“Campus Banking: Navigate Your Course with a Crew of Card Experts” (G)
    Whitney Bright and Katherine Bradford, U.S. Bank
Understand the planning, implementation, and development of a Campus Banking program from an insider’s perspective. Participants will have the opportunity to discuss questions, concerns, and ideas with colleagues who have first-hand experience launching a successful Campus Banking partnership with U.S. Bank. A panel representing several universities and areas of expertise will address topics associated with adding banking functionality to their Campus Card.

Whitney Bright is the Vice President of Campus Banking at U.S. Bank in St. Louis, Missouri. She joined the bank in 1997 as branch manager servicing the University of Cincinnati. Under her current direction, U.S. Bank has emerged as a leader in banking card program relationships, with 30 current campus banking partners. She has over 12 years of banking experience and holds a Bachelor of Science degree from Indiana University.

Katherine is a member of the U.S. Bank Campus Banking Division, and is responsible for campus banking initiatives in southern Wisconsin, Iowa, Illinois, Indiana, and northern Ohio. She manages Campus Banking partnerships with Iowa State University, John Carroll University, Marquette University, Northwestern University, University of Akron, and University of Wisconsin – Oshkosh.